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Unlock Unified Commerce: Epicor P21 & Clarity eCommerce Integration

Automate order-to-cash, synchronize inventory, and gain a 360° customer view with a powerful, AI-enhanced integration platform.

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The Challenge

The Disconnect: Why Siloed Epicor P21 & Clarity eCommerce Hurt Your Business

Operating Epicor P21 and Clarity eCommerce as separate systems creates significant operational inefficiencies, data inaccuracies, and a fragmented customer experience. Manual processes lead to delays, errors, and missed opportunities.

  • Manual data entry for online orders into P21
  • Delayed or inaccurate inventory levels on your eCommerce store
  • Fragmented customer information across sales and finance
  • Slow and error-prone financial reconciliation
  • Lack of real-time visibility into sales and stock
  • Inefficient handling of returns and refunds
  • High operational costs due to redundant tasks
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: Integrating Epicor P21 with Clarity eCommerce

Our powerful iPaaS platform provides a comprehensive, low-code solution to seamlessly connect Epicor P21 and Clarity eCommerce. By automating data flows and workflows, we eliminate manual effort, ensure data accuracy, and provide real-time visibility across your entire commerce operation.

  • Pre-built Connectors for Epicor P21 and Clarity eCommerce
  • Visual Drag-and-Drop Workflow Builder
  • Real-time Event-Driven Synchronization (Webhooks)
  • Advanced Data Mapping & Transformation Engine
  • AI-Powered Data Validation & Anomaly Detection
Implementation Timeline

Go live with Epicor P21 + Clarity eCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor P21 and Clarity eCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor P21 + Clarity eCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors for Epicor P21 and Clarity eCommerce
  • Visual Drag-and-Drop Workflow Builder
  • Real-time Event-Driven Synchronization (Webhooks)
  • Advanced Data Mapping & Transformation Engine
  • AI-Powered Data Validation & Anomaly Detection
  • Centralized Error Handling & Monitoring
  • Secure & Scalable Cloud-Native Platform
  • Dev-QA-Prod Environment Management

Technical Integration Details: How It Connects

Our integration solution leverages modern API-first principles and an event-driven architecture to ensure seamless, real-time data flow between Epicor P21 and Clarity eCommerce. The iPaaS acts as the central orchestration layer, handling connectivity, data transformation, and error management.

Data Flow Steps

Secure Connection Setup: Establish secure API connections using OAuth 2.0 for both Epicor P21 and Clarity eCommerce within the iPaaS. Dedicated service accounts with least-privilege access are configured.

Event Listener Configuration: Configure iPaaS to listen for webhooks from Clarity eCommerce (e.g., `order.created`, `product.updated`) for real-time triggers. For P21, implement Change Data Capture (CDC) or scheduled polling for updates.

Data Mapping & Transformation: Utilize the iPaaS's visual mapping canvas to define how entities and fields from Clarity eCommerce map to Epicor P21 and vice-versa. Apply AI-assisted transformations for data normalization, enrichment, and validation.

Workflow Orchestration: Design multi-step integration flows that define the sequence of operations, including conditional logic, lookups, and error handling for each data synchronization process.

Deployment & Monitoring: Deploy integration flows to production environments via a controlled Dev-QA-Prod pipeline. Monitor performance, transaction status, and error logs through centralized dashboards.

Data Touchpoints

Clarity eCommerce: Order, Product, Customer, Inventory, Payment Transaction, Shipment, Return
Epicor P21: Sales Order, Customer, Inventory Item, Product, Shipment, Invoice (AR), General Ledger Entry, Vendor, Price List

"Clarity eCommerce (Order Created Webhook) -> iPaaS (Transform, Validate, Lookup Customer) -> Epicor P21 (Create Sales Order, Update Inventory) -> iPaaS (Listen for Shipment) -> Clarity eCommerce (Update Order Status, Add Tracking). Bi-directional flow for Inventory and Customer updates."

Pricing

Simple, transparent pricing for Epicor P21 + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor P21

Integrating Epicor P21 fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Core Entities & Field-Level Mappings

A detailed look at the key data entities exchanged between Epicor P21 and Clarity eCommerce, outlining common fields, mapping strategies, and transformation logic.

Customer

Central to sales and relationship management, defining who buys your products.

Epicor P21 Fields

CustomerID Name Address1 City State Zip Phone Email TaxID TermsCode CreditLimit SalesRepID

Clarity eCommerce Fields

customerId firstName lastName email phone shippingAddresses billingAddresses accountStatus marketingOptIn

Mapping Notes

Epicor P21 is often the system of record for financial terms (`TermsCode`, `CreditLimit`). Clarity eCommerce is the initial source for new customer `firstName`, `lastName`, `email`, and `address` details.

Next Steps

See Epicor P21 + Clarity eCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order to Cash Automation

Automate the flow of new orders from Clarity eCommerce directly into Epicor P21 as sales orders, updating customer and inventory records along the way.

Integration Steps:

  1. 0 Customer places an order on Clarity eCommerce.
  2. 1 Clarity eCommerce webhook (`order.created`) triggers iPaaS workflow.
  3. 2 iPaaS checks for existing customer in Epicor P21 (`/api/v1/customers`). If new, creates customer record.
  4. 3 iPaaS creates a new Sales Order in Epicor P21 (`/api/v1/salesorders`), mapping line items, shipping, and payment details.
  5. 4 P21 allocates inventory and initiates fulfillment process.
  6. 5 Upon shipment in P21, tracking info is pushed back to Clarity eCommerce (`/api/v1/orders` or `/api/v1/shipments`).
  7. 6 AR Invoice generated in P21, payment reconciled via GL entry.

Business Outcome

Faster order fulfillment, accurate financial records, reduced manual data entry, improved customer communication.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Boost Operational Efficiency
Automate manual data entry and reconciliation tasks, freeing up your teams to focus on strategic initiatives rather than repetitive work.
Ensure Data Accuracy & Consistency
Eliminate human error and maintain a single source of truth for inventory, orders, and customer data across Epicor P21 and Clarity eCommerce.
Accelerate Order-to-Cash Cycle
Streamline the entire sales process from online order capture to financial posting, leading to faster fulfillment and improved cash flow.
Enhance Customer Experience
Provide real-time inventory availability, accurate order status, and personalized service with a unified customer view.
Gain Real-time Business Insights
Access up-to-date sales, inventory, and financial data for informed decision-making and better strategic planning.
Reduce IT Burden & Costs
Leverage low-code tools and pre-built connectors to minimize custom development, accelerate deployment, and reduce ongoing maintenance.
✨

Boost Operational Efficiency

70% Reduction in manual data entry

📋 What You Get

Automate manual data entry and reconciliation tasks, freeing up your teams to focus on strategic initiatives rather than repetitive work.

💼 Business Impact

This benefit directly contributes to 70% improvement in Reduction in manual data entry, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose

⚡ Transformation Logic

  • Field Mapping: Direct mapping of identical fields (e.g., email).
  • Data Splitting/Joining: Combining `firstName` and `lastName` into `Name`.
  • Conditional Logic: Applying different `TermsCode` in P21 based on Clarity's customer segment.
  • Data Type Conversion: Ensuring consistency (e.g., string dates to P21's required date format).
  • Lookup Tables: Translating Clarity's shipping method names to P21's `ShipViaCode`.

🛡️ Error Handling

  • Data Validation Failure: An order from Clarity contains an invalid `PartNum` not present in P21.
  • API Rate Limit Exceeded: High order volume from Clarity overwhelms P21's API, triggering 429 errors.
  • System Unavailability: Temporary outage of Epicor P21 or Clarity eCommerce APIs.
  • Authentication Failure: Expired OAuth token or revoked API key.
  • Business Logic Error: A custom rule in the iPaaS leads to incorrect data transformation or routing.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Epicor P21 with Clarity eCommerce?
The optimal approach is to leverage a modern iPaaS platform. It provides pre-built connectors, robust mapping engines, and orchestration capabilities to handle real-time synchronization of orders, inventory, product data, and customer information between Epicor P21 and Clarity eCommerce, often using API-first and event-driven methods.

Low-Code FAQs

▸ Can I automate complex workflows involving Epicor P21 and Clarity eCommerce without writing custom code?
Absolutely. Modern iPaaS platforms offer low-code/no-code tools that allow business analysts and power users to design, build, and deploy complex workflows involving both Epicor P21 and Clarity eCommerce. This significantly reduces development time and IT dependency for common automations like order processing, inventory updates, or customer onboarding.

AI Capabilities FAQs

▸ How does AI enhance Epicor P21 and Clarity eCommerce integrations?
AI can augment these integrations by providing intelligent capabilities such as automated anomaly detection in transaction data, AI-assisted data mapping suggestions for new fields, predictive exception handling, and intelligent routing of workflows. This reduces manual intervention, improves data quality, and provides proactive operational insights.

Challenges & Solutions FAQs

▸ What are the common challenges when integrating Epicor P21 with Clarity eCommerce?
Common challenges include dealing with diverse API structures, ensuring real-time data consistency, managing complex data transformations, handling API rate limits from both systems, and implementing robust error handling and reconciliation processes. A specialized iPaaS is designed to address these complexities.

Security FAQs

▸ How do I ensure data security during Epicor P21 and Clarity eCommerce integrations?
Prioritize using secure authentication methods (OAuth 2.0), enforce data encryption in transit (TLS 1.2+) and at rest, implement granular role-based access control for API users, and utilize secure credential management. Your iPaaS should also comply with industry security standards and offer data masking capabilities for sensitive information.

Inventory Management FAQs

▸ Is it possible to synchronize inventory levels between Epicor P21 and Clarity eCommerce in real-time?
Yes, an iPaaS can facilitate real-time, bi-directional inventory synchronization. When stock levels change in Epicor P21, an event can trigger an update to Clarity eCommerce via API, preventing oversells. Conversely, orders placed in Clarity eCommerce can automatically decrement P21 inventory and reserve stock.

Governance FAQs

▸ What kind of governance is needed for Epicor P21 and Clarity eCommerce integrations?
Effective governance includes establishing a clear integration strategy, defining data ownership, implementing a Dev-QA-Prod environment promotion process, version control for integration flows, comprehensive monitoring, and regular auditing of integration performance and security. This ensures reliability, scalability, and compliance for your unified commerce operations.

Customization FAQs

▸ Can I use low-code tools to build custom business logic for Clarity eCommerce orders flowing into Epicor P21?
Yes, low-code/no-code iPaaS platforms allow you to build custom business rules and logic that augment the standard order flow. For instance, you can create workflows to automatically apply specific discounts based on customer segments, route orders to different warehouses based on product type and availability, or trigger external fraud checks, all with minimal coding.
Pricing

Simple, transparent pricing for Epicor P21 + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor P21 + Clarity eCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo