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Unify Epicor P21 & Kentico: Seamless ERP and eCommerce Integration

Automate your entire digital commerce lifecycle from order to cash, synchronize inventory in real-time, and deliver exceptional customer experiences with a powerful iPaaS.

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The Challenge

The Disconnect: Why Fragmented Epicor P21 and Kentico Systems Fail Your Business

Without a robust integration, your Epicor P21 ERP and Kentico eCommerce platform operate in silos, leading to operational inefficiencies, frustrated customers, and lost revenue opportunities. Manual processes become a bottleneck, hindering growth and customer satisfaction.

  • Manual order entry from Kentico to P21, prone to errors and delays.
  • Inaccurate or outdated inventory levels on Kentico, leading to overselling and backorders.
  • Disjointed customer data, preventing a unified 360-degree view and personalized experiences.
  • Slow and complex new product introductions (NPI) across both systems.
  • Delayed financial reconciliation due to manual invoice and payment processing.
  • Lack of real-time visibility into sales, fulfillment, and financial performance.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: Integrating Epicor P21 and Kentico with a Modern iPaaS

Our powerful iPaaS (Integration Platform as a Service) provides the intelligent bridge between Epicor P21 and Kentico, transforming your digital commerce operations. It enables seamless, real-time data flow and workflow automation, ensuring your ERP and eCommerce systems work as one cohesive unit.

  • Pre-built, configurable connectors for Epicor P21 and Kentico.
  • Bi-directional data synchronization for key entities.
  • Visual, low-code/no-code workflow designer.
  • Real-time event-driven processing.
  • Robust error handling and data reconciliation.
Implementation Timeline

Go live with Epicor P21 + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor P21 and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor P21 + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built, configurable connectors for Epicor P21 and Kentico.
  • Bi-directional data synchronization for key entities.
  • Visual, low-code/no-code workflow designer.
  • Real-time event-driven processing.
  • Robust error handling and data reconciliation.
  • Centralized monitoring and alerting dashboards.
  • AI-assisted data mapping and validation.

Technical Integration Details: Connecting Epicor P21 and Kentico

This integration leverages an API-first, event-driven architecture orchestrated by a modern iPaaS, ensuring reliable and scalable data exchange between Epicor P21 and Kentico. It's designed for minimal impact on system performance and maximum data integrity.

Data Flow Steps

API Connectivity: Establish secure connections to Epicor P21 and Kentico APIs via the iPaaS.

Event Listener/Polling: Configure iPaaS to listen for Kentico webhooks (e.g., new order) or poll Epicor P21 for changes (e.g., inventory updates).

Data Extraction: Extract relevant data from the source system.

Transformation & Validation: Apply AI-assisted data mapping, business rules, and validation checks within the iPaaS.

Data Loading: Push transformed data to the target system's API.

Error Handling & Monitoring: Log transactions, handle errors, and provide real-time alerts.

Data Touchpoints

Epicor P21: Customer, Sales Order, Inventory Item, Product, Invoice, Shipment, Price List
Kentico: Order, Product, Customer/User, Inventory Item, Payment Transaction, Marketing Contact

"The integration architecture typically involves Kentico (eCommerce/CMS) at the frontend, the iPaaS as the central orchestration layer, and Epicor P21 (ERP/Accounting) as the backend system of record. Data flows bi-directionally, with Kentico triggering order and customer updates to P21, and P21 pushing inventory, pricing, and product master data to Kentico. Shipments and invoices generated in P21 are also synchronized back to Kentico for customer visibility."

Pricing

Simple, transparent pricing for Epicor P21 + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor P21

Integrating Epicor P21 fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Data Entities & Intelligent Mapping between Epicor P21 and Kentico

Effective integration hinges on precise mapping and transformation of core business entities. Our iPaaS provides robust tools, enhanced by AI, to harmonize data schemas and ensure integrity across Epicor P21 and Kentico.

Customer

Represents a business or individual purchasing goods/services. Essential for sales, invoicing, and relationship management in P21; user profiles and personalization in Kentico.

Epicor P21 Fields

CustomerID Name Address1 City State Zip Phone Email TaxID TermsCode CreditLimit SalesRepID

Kentico Fields

CustomerID Email FirstName LastName ShippingAddress BillingAddress RegistrationDate UserGroup

Mapping Notes

Map Kentico's `Email` to P21's `Email` for primary identification. P21's `CustomerID` can be stored in a custom field in Kentico for bi-directional lookups. Address fields require careful mapping for consistency. `TermsCode` and `CreditLimit` from P21 are crucial for B2B Kentico sites.

Next Steps

See Epicor P21 + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order to Cash Automation

Automatically transfer new orders placed in Kentico eCommerce directly into Epicor P21 as sales orders, initiating fulfillment and invoicing processes without manual intervention.

Integration Steps:

  1. 0 Customer places order on Kentico.
  2. 1 Kentico webhook triggers iPaaS workflow.
  3. 2 iPaaS maps Kentico 'Order' data to Epicor P21 'Sales Order' schema.
  4. 3 iPaaS creates new 'Sales Order' in P21 via API.
  5. 4 P21 processes order, updates inventory, and generates 'Invoice'.
  6. 5 iPaaS updates Kentico 'OrderStatus' and pushes 'Shipment' tracking info back to Kentico.

Business Outcome

Faster order processing, reduced order fulfillment errors, improved cash flow, real-time order status for customers.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Streamlined Operations
Automate manual data entry and repetitive tasks between Kentico and Epicor P21, significantly reducing operational costs and freeing up staff for higher-value activities.
Real-time Data Accuracy
Ensure inventory levels, product data, and customer information are always consistent and up-to-date across Epicor P21 and Kentico, preventing overselling and improving decision-making.
Enhanced Customer Experience
Provide customers with accurate product availability, faster order processing, and personalized interactions driven by a unified view of their data across all touchpoints.
Accelerated Time-to-Market
Quickly introduce new products to your Kentico eCommerce site by automating the synchronization of item master data from Epicor P21, speeding up sales cycles.
Improved Financial Control
Automate invoice generation, payment reconciliation, and GL postings in Epicor P21 from Kentico orders, ensuring timely and accurate financial reporting.
Scalability for Growth
Build a resilient integration architecture that scales with your business, supporting increased order volumes and expanding product catalogs without performance degradation.
✨

Streamlined Operations

80% Reduction in Manual Data Entry

📋 What You Get

Automate manual data entry and repetitive tasks between Kentico and Epicor P21, significantly reducing operational costs and freeing up staff for higher-value activities.

💼 Business Impact

This benefit directly contributes to 80% improvement in Reduction in Manual Data Entry, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Epicor P21 + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor P21 and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor P21 + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET, POST, PUT /api/v1/customers Synchronize customer records (create new, update existing, query details) between P21 and Kentico.
GET, POST, PUT /api/v1/salesorders Create sales orders in P21 from Kentico, update order status, retrieve order details for fulfillment.
GET, PUT /api/v1/inventory Query real-time stock levels, update inventory quantities (e.g., from WMS or adjustments), and manage availability for Kentico.
GET, POST, PUT /api/v1/products Manage product master data (create new items, update attributes, retrieve product details) for Kentico sync.
GET, POST /api/v1/invoices Create Accounts Payable invoices, retrieve Accounts Receivable invoice details for payment reconciliation.
GET, POST /api/v1/shipments Record shipment details, update order fulfillment status, and retrieve tracking information for Kentico.

⚡ Transformation Logic

  • SKU/PartNum Harmonization: Map Kentico's `SKU` to Epicor P21's `PartNum` and vice-versa, handling potential variations.
  • Address Standardization: Standardize address formats for consistency between Kentico and P21.
  • Status Code Mapping: Translate Kentico `OrderStatus` (e.g., 'Processing', 'Completed') to Epicor P21's `Sales Order` status codes.
  • Price List Application: Apply complex P21 `PriceList` rules to Kentico product prices, including customer-specific discounts.
  • Data Enrichment: Add missing data fields (e.g., P21 `CustomerID` to Kentico user profile) during synchronization.
  • Unit of Measure Conversion: Convert UOMs if they differ between systems.

🛡️ Error Handling

  • P21 API Rate Limit Exceeded: iPaaS retries with exponential backoff.
  • Invalid Data Payload from Kentico: Data routed to dead-letter queue, alert sent for manual correction.
  • Product SKU Mismatch: iPaaS flags the error, attempts lookup, or creates a manual task.
  • P21 Service Unavailability: iPaaS queues messages for processing once P21 is back online, preventing data loss.
  • Kentico Webhook Failure: iPaaS retries webhook delivery or falls back to polling if configured.
Pricing

Simple, transparent pricing for Epicor P21 + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Epicor P21 with Kentico eCommerce?
The best approach is to leverage a modern iPaaS platform. It provides pre-built connectors, robust mapping engines, and orchestration capabilities to handle real-time synchronization of orders, inventory, product data, and customer information between Epicor P21 and Kentico, often using API-first and event-driven methods.

Low-Code/No-Code FAQs

▸ Can I automate complex workflows involving Epicor P21 and Kentico without writing custom code?
Absolutely. Modern iPaaS platforms offer low-code/no-code tools that allow business analysts and power users to design, build, and deploy complex workflows involving Epicor P21 and Kentico. This significantly reduces development time and IT dependency for common automations like order processing, inventory updates, or customer onboarding.

AI in Integration FAQs

▸ How does AI enhance Epicor P21 and Kentico integrations?
AI can augment integrations by providing intelligent capabilities such as automated anomaly detection in transaction data, AI-assisted data mapping suggestions for new fields, predictive exception handling, and intelligent routing of workflows. This reduces manual intervention, improves data quality, and provides proactive operational insights.

Challenges & Solutions FAQs

▸ What are the common challenges when integrating Epicor P21 and Kentico?
Common challenges include dealing with diverse API structures, ensuring real-time data consistency, managing complex data transformations, handling API rate limits, and implementing robust error handling and reconciliation processes. A specialized iPaaS is designed to address these complexities.

Security & Compliance FAQs

▸ How do I ensure data security during Epicor P21 and Kentico integrations?
Prioritize using secure authentication methods (OAuth 2.0), enforce data encryption in transit (TLS 1.2+) and at rest, implement granular role-based access control for API users, and utilize secure credential management. Your iPaaS should also comply with industry security standards and offer data masking capabilities for sensitive information.

Key Workflows FAQs

▸ Is it possible to synchronize inventory levels between Epicor P21 and Kentico in real-time?
Yes, an iPaaS can facilitate real-time, bi-directional inventory synchronization between Epicor P21 and Kentico. This prevents overselling, ensures accurate stock visibility for customers, and optimizes inventory management across your entire operation.

Data Synchronization FAQs

▸ What kind of data can be synchronized between Kentico and Epicor P21?
Virtually all critical enterprise data can be synchronized, including product information (SKUs, descriptions, pricing), inventory levels, customer profiles, orders, payment transactions, and shipment details. The iPaaS handles the mapping and transformation for these diverse data types.

iPaaS Benefits FAQs

▸ How does an iPaaS reduce the IT burden of managing Epicor P21 and Kentico integrations?
An iPaaS reduces IT burden by abstracting API complexities, providing a centralized platform for managing all integrations, offering low-code tools for business users, and standardizing error handling and monitoring. This minimizes custom coding, lowers maintenance costs, and frees IT resources for strategic projects.
Implementation Timeline

Go live with Epicor P21 + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor P21 and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor P21 + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Epicor P21 + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor P21 + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo