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Seamlessly Connect Heartland POS/OMS with BigCommerce for Omnichannel Retail

Achieve real-time synchronization of orders, inventory, customer data, and payments to power your modern retail operations and deliver exceptional customer experiences.

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The Challenge

Disconnected Systems: The Hidden Costs of Siloed Retail Data

Operating Heartland POS/OMS and BigCommerce as isolated platforms creates significant operational hurdles, impacting efficiency, customer satisfaction, and revenue. Manual data transfers are prone to errors, slow down critical processes, and prevent a unified view of your business, hindering true omnichannel capabilities.

  • Manual order entry and fulfillment delays lead to missed SLAs.
  • Inaccurate inventory across channels causes overselling or missed sales opportunities.
  • Fragmented customer data prevents personalized marketing and loyal customer experiences.
  • Delayed or error-prone financial reconciliation consumes valuable staff time.
  • Lack of real-time visibility into sales and stock across physical and digital stores.
  • Inefficient returns processing and gift card management create customer frustration.
Integration Diagram
Solution Illustration
The Solution

Intelligent iPaaS: Your Bridge Between Heartland & BigCommerce for Unified Retail

Our intelligent iPaaS solution provides a robust, API-first, and event-driven framework to seamlessly connect Heartland POS/OMS with BigCommerce. It automates complex data flows, ensuring real-time accuracy and consistency across your entire retail ecosystem, transforming your operations from fragmented to fully integrated.

  • Real-time Order & Inventory Synchronization
  • Unified Customer Profile Management
  • Automated Financial & Payment Reconciliation
  • Streamlined Product Catalog Updates
  • AI-Powered Fraud Detection & Anomaly Resolution
Implementation Timeline

Go live with Heartland + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Heartland and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Heartland + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Order & Inventory Synchronization
  • Unified Customer Profile Management
  • Automated Financial & Payment Reconciliation
  • Streamlined Product Catalog Updates
  • AI-Powered Fraud Detection & Anomaly Resolution
  • Omnichannel Gift Card Management & Balance Sync
  • Support for Multi-Store/Location Inventory

Heartland & BigCommerce Integration Details: Architecture & Flow

Our iPaaS-driven integration between Heartland and BigCommerce is built on an API-first, event-driven architecture, ensuring robust, scalable, and real-time data synchronization. This section outlines the technical approach, data flow, and key components.

Data Flow Steps

1. Connectivity Setup: Securely connect to Heartland and BigCommerce using OAuth 2.0 and API keys within the iPaaS, with environment-specific credentials.

2. Webhook Configuration: Configure BigCommerce webhooks (`ordercreated`, `customerupdated`, `product_updated`) and leverage Heartland's webhook capabilities for critical real-time events.

3. Workflow Design (Low-Code/No-Code): Visually design integration flows using the iPaaS's drag-and-drop builder, defining triggers, actions, and transformation rules.

4. Data Mapping & Transformation: Utilize the iPaaS mapping engine to define how entities like Orders, Customers, and Inventory translate between Heartland and BigCommerce schemas. Apply AI-assisted mapping for complex fields.

5. Validation & Business Logic: Implement data validation rules and custom business logic (e.g., tax calculations, shipping method mapping) within the iPaaS to ensure data quality and consistency.

6. Error Handling & Monitoring: Configure intelligent retry mechanisms, dead-letter queues, and real-time alerts for any integration failures or anomalies.

7. Deployment & Governance: Deploy tested workflows through Dev → QA → Prod pipelines, with version control, audit trails, and centralized monitoring dashboards.

Data Touchpoints

Order (BigCommerce ↔ Heartland)
Product (BigCommerce ↔ Heartland)
Customer (BigCommerce ↔ Heartland)
Inventory (Heartland → BigCommerce)
Payment (BigCommerce → Heartland → Accounting)
Refund (BigCommerce → Heartland → Accounting)
GiftCard (Heartland ↔ BigCommerce)
Shipment (Heartland → BigCommerce)

"The integration architecture features the iPaaS as the central orchestration layer. Data flows bi-directionally, initiated by webhooks from either BigCommerce (e.g., new order) or Heartland (e.g., inventory update). The iPaaS ingests this event, transforms the data according to predefined rules, validates its integrity (often with AI assistance), and then pushes it to the target system's API. A feedback loop confirms successful processing or triggers error handling. Scheduled syncs handle bulk or less time-sensitive data, complementing real-time event streams."

Pricing

Simple, transparent pricing for Heartland + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Heartland

Integrating Heartland fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Core Entities & Field-Level Mappings: Heartland & BigCommerce

Understanding how key business entities map between Heartland and BigCommerce is crucial for a successful integration. Our iPaaS provides a visual mapping canvas, leveraging AI to suggest optimal field connections and handle complex transformations.

Order

Represents a sales transaction, central to both eCommerce and POS operations, capturing line items, customer details, payment status, and fulfillment information.

Heartland Fields

OrderID CustomerID OrderDate TotalAmount Status LineItems[] (SKU, Quantity, Price) PaymentStatus ShippingAddress BillingAddress EmployeeID (salesperson)

BigCommerce Fields

id customer_id status_id date_created totalinctax shipping_address billing_address products[] (productid, sku, quantity, priceinc_tax) payment_status staff_notes

Mapping Notes

Requires careful mapping of line item details (SKU, quantity, price), tax calculations, and shipping information. BigCommerce `status_id` needs to map to Heartland `Status` (e.g., 'Pending' to 'New', 'Shipped' to 'Fulfilled'). Custom fields might be needed for specific attributes not present in both.

Next Steps

See Heartland + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Real-time BigCommerce Order to Heartland POS/OMS Sync

A customer places an order on your BigCommerce store. Immediately, this order, including line items, customer details, and shipping information, is pushed to Heartland POS/OMS for fulfillment, inventory deduction, and payment capture status updates. This ensures prompt processing and accurate stock levels.

Integration Steps:

  1. 0 Customer places order on BigCommerce.
  2. 1 BigCommerce `order_created` webhook triggers iPaaS.
  3. 2 iPaaS retrieves full order details from BigCommerce.
  4. 3 iPaaS maps BigCommerce order data to Heartland's `Order` schema.
  5. 4 iPaaS sends order to Heartland `/v1/orders` endpoint for processing.
  6. 5 Heartland updates inventory and processes payment.
  7. 6 Fulfillment status updates are sent back to BigCommerce.

Business Outcome

Accelerated order fulfillment, reduced manual data entry, accurate inventory, improved customer satisfaction with timely order updates.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Omnichannel Operations
Ensure instant synchronization of orders, inventory, and customer data between BigCommerce and Heartland, eliminating discrepancies and enabling seamless buy-online, pick-up-in-store (BOPIS) or ship-from-store experiences.
Enhanced Data Accuracy & Consistency
Automate data mapping and validation with AI assistance, reducing manual errors and ensuring a single source of truth for product, customer, and financial information across all systems.
Accelerated Order Fulfillment
Streamline the order-to-fulfillment cycle by automatically sending BigCommerce orders to Heartland POS/OMS, drastically cutting processing times and improving delivery speed.
Unified Customer View (360°)
Synchronize customer profiles and purchase history from BigCommerce to Heartland, enabling personalized marketing, loyalty programs, and superior customer service across all touchpoints.
Optimized Inventory Management
Maintain precise, real-time inventory levels on BigCommerce by syncing stock updates from Heartland, preventing overselling, reducing stockouts, and improving overall supply chain efficiency.
Automated Financial Reconciliation
Effortlessly reconcile BigCommerce payments and refunds with Heartland transaction data and your accounting system, minimizing manual effort, accelerating month-end close, and ensuring financial accuracy.
Future-Proof Scalability & Agility
Leverage a low-code iPaaS platform that scales with your business, allowing you to easily adapt workflows, integrate new systems, and respond rapidly to market demands without complex custom coding.
✨

Real-time Omnichannel Operations

99% Reduction in data discrepancies

📋 What You Get

Ensure instant synchronization of orders, inventory, and customer data between BigCommerce and Heartland, eliminating discrepancies and enabling seamless buy-online, pick-up-in-store (BOPIS) or ship-from-store experiences.

💼 Business Impact

This benefit directly contributes to 99% improvement in Reduction in data discrepancies, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Heartland + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Heartland and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Heartland + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /v1/orders Create, retrieve, and update sales orders for fulfillment and inventory sync.
POST, GET /v1/payments Process payments, retrieve transaction details, and manage payment statuses.
POST, GET, PUT /v1/customers Manage customer profiles, retrieve purchase history, and update contact information.
GET, PUT /v1/products Retrieve product catalog information and update inventory levels/pricing.
GET, PUT /v1/inventory Query and update stock levels for specific SKUs or locations.
GET /v1/reports/transactions Access daily/monthly transaction summaries for reconciliation.
POST /v1/webhooks Register and manage webhooks for real-time event notifications (e.g., `order.created`, `payment.succeeded`, `inventory.updated`).

⚡ Transformation Logic

  • Order Status Mapping: BigCommerce `status_id` (e.g., 10 for Awaiting Fulfillment) maps to Heartland `Status` (e.g., 'New Order').
  • Line Item Aggregation: BigCommerce's `products[]` array is parsed and mapped to Heartland's `LineItems[]`, ensuring SKU, quantity, and price consistency.
  • Address Normalization: BigCommerce `shipping_address` fields are parsed and formatted to match Heartland's structured address requirements (e.g., combining street lines, standardizing state abbreviations).
  • Payment Method Standardization: BigCommerce `payment_method` (e.g., 'Credit Card', 'PayPal') is mapped to Heartland's accepted `Method` values.
  • Customer De-duplication Logic: Before creating a new customer in Heartland from BigCommerce, the iPaaS checks for existing customers based on email or phone, updating if found to prevent duplicates.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS intelligently pauses and retries with exponential backoff.
  • Heartland API Down/Unreachable: Automated retries, dead-letter queue, and critical alerts triggered.
  • Data Validation Failure: (e.g., missing SKU) Data quarantined, alert sent, AI suggests correction.
  • Payment Gateway Error: Order status updated in BigCommerce, Heartland notified, customer support alerted.
  • Duplicate Customer Entry: De-duplication logic merges records, or flags for review if ambiguous.
  • Network Connectivity Issues: Temporary errors trigger retries; persistent issues trigger alerts.
Pricing

Simple, transparent pricing for Heartland + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Heartland with BigCommerce?
The most effective approach is to use a modern iPaaS (Integration Platform as a Service) solution. This enables API-first, event-driven integration, ensuring real-time synchronization of orders, inventory, customer data, and payments between Heartland POS/OMS and your BigCommerce store. This prevents data discrepancies and streamlines omnichannel operations, leveraging webhooks from both platforms.

Workflow Automation FAQs

▸ Can I automate order fulfillment and inventory sync between BigCommerce and Heartland?
Absolutely. Our iPaaS solution automates the entire order fulfillment workflow. New BigCommerce orders are instantly routed to Heartland for processing, triggering real-time inventory deductions. Conversely, inventory updates from Heartland (due to sales, returns, or adjustments) are immediately pushed to BigCommerce, preventing overselling and ensuring accurate stock display. This is primarily achieved through webhooks.

Data Management FAQs

▸ How does this integration handle customer data synchronization?
The integration ensures a unified customer profile. New customer registrations or guest checkouts on BigCommerce, or new customer creations in Heartland, automatically create or update customer profiles in the other system. The iPaaS includes robust de-duplication logic to prevent duplicate records and ensures consistent contact information and purchase history across all channels, critical for CRM synchronization.

Security & Compliance FAQs

▸ What are the security best practices for integrating Heartland payment data with BigCommerce?
Always prioritize PCI DSS compliance. The integration leverages Heartland's tokenization services to avoid handling raw payment card data. All data in transit and at rest is encrypted (TLS 1.2+), strong authentication (OAuth 2.0) is enforced, and the iPaaS adheres to enterprise-grade security standards. Regular security audits and adherence to data privacy regulations (GDPR, CCPA) are also critical.

Technical FAQs

▸ How do you manage API rate limits for both Heartland and BigCommerce?
Our iPaaS is designed to intelligently manage API rate limits. It employs strategies such as queuing outgoing requests, batching multiple operations into single API calls (where supported), and implementing exponential backoff for retries after hitting '429 Too Many Requests' errors. Leveraging event-driven architecture (webhooks) significantly reduces the need for frequent polling, further minimizing API calls.

AI Enhancement FAQs

▸ Can AI enhance my Heartland and BigCommerce integration workflows?
Yes, AI can significantly augment these integrations. Examples include AI-driven anomaly detection for fraud prevention in payments, intelligent mapping suggestions for complex data transformations, automated exception handling for common integration failures, and predictive analytics for inventory optimization across both online and in-store channels. This leads to smarter, more resilient, and self-optimizing integrations.

Error Handling FAQs

▸ What happens if an integration fails or there's a data discrepancy?
Our iPaaS provides comprehensive error handling. This includes detailed logging of all transactions, automated retry mechanisms for transient errors, and dead-letter queues for messages that fail persistently. Configurable alerts (email, SMS, Slack) notify relevant teams immediately. AI can even be used to auto-resolve common, predictable errors or suggest specific actions for complex discrepancies, ensuring data consistency and minimal operational impact.

Omnichannel Features FAQs

▸ Is it possible to manage omnichannel gift cards with this integration?
Yes, the integration supports real-time synchronization of gift card balances. Whether a gift card is issued or redeemed in Heartland POS or purchased/used on BigCommerce, its balance is instantly updated across all channels. This ensures a seamless customer experience, preventing discrepancies and improving customer loyalty.
Implementation Timeline

Go live with Heartland + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Heartland and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Heartland + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Heartland + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Heartland + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo