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Unify Your Digital & Physical Commerce: Heartland POS/OMS & Kentico eCommerce Integration

Achieve real-time synchronization of orders, inventory, and customer data to deliver seamless omnichannel experiences and operational excellence.

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The Challenge

The Disconnect: Why Fragmented Systems Hinder Your Growth

Running your online store on Kentico and managing in-store operations with Heartland separately creates significant friction. Without a unified integration, businesses face a myriad of challenges that impact efficiency, profitability, and customer satisfaction.

  • Manual data entry leading to errors and delays.
  • Inconsistent inventory levels causing overselling and stockouts.
  • Fragmented customer data hindering personalized marketing efforts.
  • Slow order fulfillment due to delayed data transfer.
  • Complex and time-consuming financial reconciliation.
  • Lack of real-time visibility into sales and business performance.
  • Security and compliance risks with disparate payment data handling.
Integration Diagram
Solution Illustration
The Solution

Seamless Connectivity: The iPaaS-Powered Heartland & Kentico Integration

Our modern iPaaS solution acts as the intelligent bridge between Heartland and Kentico, enabling a holistic, real-time data exchange. It orchestrates complex workflows, automates data transformations, and provides a unified view of your entire commerce operation, driving efficiency and enhancing customer experiences.

  • Real-time Order & Inventory Synchronization
  • Unified Customer Profile Management
  • Automated Payment & Refund Reconciliation
  • Advanced Fraud Detection with AI
  • Low-Code/No-Code Workflow Design
Implementation Timeline

Go live with Heartland + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Heartland and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Heartland + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Order & Inventory Synchronization
  • Unified Customer Profile Management
  • Automated Payment & Refund Reconciliation
  • Advanced Fraud Detection with AI
  • Low-Code/No-Code Workflow Design
  • Centralized Error Handling & Monitoring
  • Scalable, Event-Driven Architecture

Heartland & Kentico Integration: Technical Overview

Our iPaaS solution provides a robust, API-first framework for integrating Heartland and Kentico. It leverages the strengths of both platforms' APIs and webhooks to ensure secure, scalable, and real-time data exchange, orchestrated through a flexible, low-code environment.

Data Flow Steps

Authentication & Connection: Establish secure connections using OAuth 2.0 (for both systems where applicable) and unique API keys. Credentials are securely stored in the iPaaS vault.

Event Listener/Polling: Configure webhooks in Kentico (e.g., `order.created`, `customer.updated`) and Heartland (e.g., `payment.succeeded`, `inventory.updated`) to trigger workflows. For non-real-time data or systems without webhooks, intelligent polling is implemented.

Data Extraction: Retrieve raw data from the source system via its respective API endpoint.

Data Transformation & Harmonization: Map source data fields to a canonical data model and then to the target system's schema. This involves data type conversions, value lookups, conditional logic, and AI-assisted transformations.

Validation & Business Rules: Apply business-specific validation rules and logic (e.g., check for minimum order value, allocate inventory based on location) within the iPaaS.

Data Loading: Push the transformed and validated data to the target system via its API endpoint.

Error Handling & Monitoring: Log all transactions, manage retries with exponential backoff for transient errors, and route persistent errors to dead-letter queues for review. Real-time dashboards monitor performance and data integrity.

Data Touchpoints

Kentico Orders ↔ Heartland Orders (creation, status updates)
Kentico Products/ProductVariants ↔ Heartland Products (catalog, pricing, descriptions)
Kentico Inventory ↔ Heartland Inventory (stock levels by SKU/Location)
Kentico Customers ↔ Heartland Customers (profile creation, updates, purchase history)
Kentico Payments ↔ Heartland Payments (transaction details, status, reconciliation)
Heartland Refunds ↔ Kentico Refunds (return processing, status)

"Kentico (Event: Order Created / Product Updated / Customer Registered) --(Webhook)--> iPaaS --(Data Transformation & Validation)--> Heartland (API: Create Order / Update Inventory / Create Customer). Conversely, Heartland (Event: Inventory Updated / Payment Processed) --(Webhook/API Call)--> iPaaS --(Data Transformation & Validation)--> Kentico (API: Update Inventory / Update Order Status)."

Pricing

Simple, transparent pricing for Heartland + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Heartland

Integrating Heartland fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Data Mapping

Connecting Heartland and Kentico requires precise mapping of core business entities. Our iPaaS provides a visual, low-code interface augmented with AI to ensure accurate and consistent data flow, handling complex transformations and conflict resolution.

Order

Represents a sales transaction, central to both eCommerce and POS operations. Captures line items, customer details, payment status, and fulfillment information.

Heartland Fields

OrderID CustomerID OrderDate TotalAmount Status LineItems[] PaymentStatus ShippingAddress BillingAddress GiftCardUsed

Kentico Fields

OrderID OrderDate OrderStatus CustomerGUID BillingAddress ShippingAddress TotalPrice CurrencyCode OrderItem[] PaymentID CouponCode

Mapping Notes

Requires careful mapping of line item details (SKU, quantity, price, discounts), tax calculations, and shipping information. Order status mapping is critical for consistent fulfillment tracking (e.g., 'Processing' in Kentico to 'Open' in Heartland).

Next Steps

See Heartland + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Heartland Fulfillment Sync

Automatically transfer new orders placed in Kentico eCommerce to Heartland's POS or Order Management System (OMS) for immediate processing, inventory deduction, and fulfillment. This ensures real-time order visibility and accelerates the shipping process.

Integration Steps:

  1. 0 Customer places order on Kentico eCommerce.
  2. 1 Kentico webhook triggers iPaaS workflow (Order entity).
  3. 2 iPaaS retrieves full order details from Kentico.
  4. 3 iPaaS transforms order data to Heartland's schema, including line items, customer, and shipping info.
  5. 4 iPaaS creates new order in Heartland POS/OMS.
  6. 5 Heartland confirms order receipt and status, triggering inventory deduction.
  7. 6 iPaaS updates Kentico order status based on Heartland's fulfillment progress.

Business Outcome

Reduced manual order entry, accelerated order fulfillment, accurate real-time inventory deduction, improved customer satisfaction through faster delivery.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Omnichannel Experience
Provide a consistent customer journey across online (Kentico) and in-store (Heartland) channels with synchronized data for products, inventory, and customer profiles.
Enhanced Operational Efficiency
Automate manual data entry and reconciliation tasks, freeing up staff to focus on higher-value activities and reducing human error.
Accurate Inventory & Order Management
Prevent overselling and ensure accurate stock levels in Kentico by synchronizing inventory updates and order deductions from Heartland in real-time.
360-Degree Customer View
Unify customer data from both systems to enable personalized marketing campaigns, targeted promotions, and improved customer service.
Accelerated Financial Close
Automate payment and refund reconciliation between Heartland, Kentico, and your accounting system, significantly speeding up month-end processes.
Reduced Fraud & Risk
Leverage AI-augmented fraud detection for Heartland payments and Kentico orders, enhancing security and minimizing financial losses.
✨

Real-time Omnichannel Experience

100% Customer Satisfaction

📋 What You Get

Provide a consistent customer journey across online (Kentico) and in-store (Heartland) channels with synchronized data for products, inventory, and customer profiles.

💼 Business Impact

This benefit directly contributes to 100% improvement in Customer Satisfaction, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Heartland + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Heartland and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Heartland + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /v1/orders Create new orders in Heartland from Kentico, retrieve order details for status updates, and update fulfillment information.
POST, GET /v1/payments Process payments, retrieve transaction details, and manage payment statuses, often for reconciliation.
POST, GET, PUT /v1/customers Synchronize customer profiles, retrieve purchase history, and update contact information.
GET, PUT /v1/products Retrieve product catalog information and update inventory levels/pricing.
GET, PUT /v1/inventory Query and update stock levels for specific SKUs or locations in Heartland.
GET /v1/reports/transactions Access daily/monthly transaction summaries for financial reconciliation.

⚡ Transformation Logic

  • Status Normalization: Mapping `OrderStatus` from Kentico (e.g., 'Pending', 'Processing') to Heartland (e.g., 'Open', 'In Progress').
  • Address Standardization: Using external services or internal logic to format shipping/billing addresses consistently.
  • SKU/Product ID Reconciliation: Ensuring unique identifiers align across both systems, handling variants.
  • Price & Tax Calculation: Harmonizing how discounts, taxes, and shipping costs are applied and reflected in totals.
  • Date/Time Format Conversion: Standardizing timestamps for consistent reporting.
  • Data Aggregation: Combining Heartland inventory from multiple locations into a single `AvailableQuantity` for Kentico.
  • Conditional Logic: Applying different rules based on product type, customer segment, or order value.

🛡️ Error Handling

  • Heartland API timeout during order creation.
  • Kentico SKU not found during inventory update.
  • Invalid customer email format preventing profile sync.
  • Payment gateway error not correctly reflected in Kentico/Heartland.
  • Network interruption between iPaaS and either system.
Pricing

Simple, transparent pricing for Heartland + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Integration Strategy FAQs

▸ What is the best way to integrate Heartland with Kentico eCommerce?
The most effective approach is to use a modern iPaaS platform. This allows for API-first, event-driven integration, ensuring real-time synchronization of orders, inventory, customer data, and payments between Heartland POS/OMS and your Kentico store. This prevents data discrepancies and streamlines omnichannel operations.

Financial Automation FAQs

▸ Can I automate payment reconciliation between Heartland and my accounting system via Kentico orders?
Absolutely. An iPaaS can automate the entire payment reconciliation process. It connects to Heartland's reporting APIs and Kentico's payment records to retrieve transaction and settlement data, maps it to your accounting system's General Ledger (GL), and automatically creates journal entries. This significantly reduces manual effort and improves accuracy.

Technical Capabilities FAQs

▸ Does Heartland or Kentico support webhooks for real-time data updates?
Yes, both Heartland and Kentico offer webhook capabilities for certain events, which are crucial for real-time integrations. Leveraging webhooks (e.g., for `order.created`, `payment.succeeded`, `inventory.updated`) with an iPaaS enables instantaneous data propagation, minimizing latency and ensuring all connected systems are up-to-date.

Development & Tools FAQs

▸ How can low-code/no-code help with Heartland and Kentico integrations?
Low-code/no-code platforms empower business users and analysts to build, customize, and manage Heartland and Kentico integration workflows without extensive coding. This accelerates development cycles, reduces reliance on IT, and allows business experts to directly implement their operational logic, fostering agility and innovation.

Data Management FAQs

▸ What are the common data entities involved in Heartland and Kentico integrations?
Key entities typically include Orders, OrderItems, Payments, Customers, Products, ProductVariants, Inventory, and Refunds. A robust iPaaS ensures consistent data mapping and synchronization for these entities across Heartland and Kentico, as well as any other integrated systems like CRM or ERP.

Performance & Scalability FAQs

▸ How do I handle API rate limits for Heartland and Kentico in my integrations?
To manage API rate limits, our iPaaS implements intelligent strategies like queuing, batching for non-real-time data, and exponential backoff for retries. It monitors API usage and dynamically adjusts throughput to ensure continuous operation without exceeding limits.

AI & Automation FAQs

▸ Can AI enhance my Heartland and Kentico integration workflows?
Yes, AI can significantly augment workflows. Examples include AI-driven anomaly detection for fraud prevention in payments and orders, intelligent mapping suggestions for complex data transformations, automated exception handling for payment failures, and predictive analytics for inventory optimization. This leads to smarter, more resilient integrations.

Security & Compliance FAQs

▸ What are the security best practices for integrating Heartland payment data with Kentico?
Always prioritize PCI DSS compliance. Use Heartland's tokenization services to avoid handling raw card data. Ensure all data in transit and at rest is encrypted, implement strong authentication (OAuth 2.0), and use an iPaaS that adheres to enterprise-grade security standards. Regular security audits are also critical.
Implementation Timeline

Go live with Heartland + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Heartland and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Heartland + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Heartland + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Heartland + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo