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Unify Infor CloudSuite ERP & Amazon Fulfillment (FBA/MCF)

Automate your entire sales, inventory, and financial reconciliation lifecycle with our intelligent iPaaS solution.

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The Challenge

The Disconnect Between ERP and eCommerce Fulfillment

Managing your business operations with Infor CloudSuite while leveraging Amazon Fulfillment for sales and logistics often creates significant data silos and operational bottlenecks. Manual processes lead to errors, delays, and a fragmented view of your business.

  • Manual entry of Amazon orders into Infor CloudSuite ERP is time-consuming and prone to errors.
  • Out-of-sync inventory between Infor SCM and Amazon FBA leads to overselling or lost sales.
  • Complex Amazon Settlement Reports require extensive manual effort for financial reconciliation in Infor FMS.
  • Lack of real-time shipment tracking from Amazon into Infor CloudSuite impacts customer service.
  • Inefficient handling of Amazon returns and refunds delays inventory adjustments and financial postings.
  • Difficulty in maintaining consistent product data across Infor PIM/ERP and Amazon Seller Central.
Integration Diagram
Solution Illustration
The Solution

Intelligent Integration: Infor CloudSuite & Amazon Fulfillment

Our iPaaS-powered solution bridges the gap between Infor CloudSuite and Amazon Fulfillment, creating a unified, automated ecosystem. By leveraging pre-built connectors, low-code design, and AI capabilities, we transform your fragmented operations into a seamless, real-time data flow.

  • Bidirectional Data Synchronization: Orders, Inventory, Shipments, Returns, Products.
  • Automated Financial Reconciliation: Amazon Settlement Reports to Infor GL.
  • Event-Driven Workflows: Real-time updates for critical business events.
  • AI-Powered Data Validation & Anomaly Detection.
  • Multi-Channel Fulfillment (MCF) Automation.
Implementation Timeline

Go live with Infor CloudSuite & Amazon + Fulfillment | iPaaS Solution in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Infor CloudSuite & Amazon and Fulfillment | iPaaS Solution, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Infor CloudSuite & Amazon + Fulfillment | iPaaS Solution deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bidirectional Data Synchronization: Orders, Inventory, Shipments, Returns, Products.
  • Automated Financial Reconciliation: Amazon Settlement Reports to Infor GL.
  • Event-Driven Workflows: Real-time updates for critical business events.
  • AI-Powered Data Validation & Anomaly Detection.
  • Multi-Channel Fulfillment (MCF) Automation.
  • Robust Error Handling & Monitoring.
  • Scalable Architecture for High-Volume Operations.

Technical Integration Details: Infor CloudSuite & Amazon Fulfillment

Our iPaaS solution provides a robust, API-first framework for connecting Infor CloudSuite and Amazon Fulfillment, ensuring secure, scalable, and real-time data exchange. We abstract API complexities, enabling seamless orchestration of business processes.

Data Flow Steps

Authentication & Connection: Establish secure connections using OAuth 2.0 (for both Infor IAM and Amazon LWA/IAM) and API keys, managed through a secure credential vault.

Event Listener/Polling: Configure event listeners for Infor ION (for CloudSuite events) and Amazon SP-API Notifications (for real-time events like new orders/shipments). For less critical or high-volume data, scheduled polling is used with intelligent throttling.

Data Extraction: Extract relevant data entities (e.g., Infor Sales Orders, Amazon Orders, Infor Product/Item Master, Amazon Inventory Item) from source systems.

Transformation & Mapping: Utilize the iPaaS's visual mapping canvas and AI-assisted tools to transform data schemas, ensuring compatibility between Infor's structured ERP data and Amazon's specific formats (e.g., ASIN, FNSKU). This includes data cleansing, enrichment, and validation.

Business Logic & Routing: Apply conditional logic and business rules to route data, trigger downstream processes, and handle exceptions (e.g., fraud detection, inventory allocation logic).

Data Ingestion: Ingest transformed data into the target system via its respective APIs, ensuring adherence to rate limits and API best practices (e.g., batching for bulk operations).

Error Handling & Retries: Implement robust error handling with automated retries (exponential backoff) for transient failures and dead-letter queues for persistent errors.

Monitoring & Alerting: Centralized monitoring tracks all integration flows, API calls, and data transactions, with real-time alerts for failures or performance issues.

Audit & Reconciliation: Maintain comprehensive audit trails for all data movements and support reconciliation dashboards, especially for financial transactions.

Data Touchpoints

Infor Sales Order <=> Amazon Order (Create, Update Status)
Infor Product/Item Master <=> Amazon Product (Listing, Price, Inventory)
Infor Inventory (CurrentStock) <=> Amazon Inventory Item (QuantityAvailable)
Infor Shipment <=> Amazon Shipment (Tracking, Status)
Infor Invoice <=> Amazon Payment/Financial Event (Reconciliation)
Infor General Ledger Entry <=> Amazon Settlement Report (Financial Posting)
Infor Customer <=> Amazon BuyerInfo (Limited PII, Linkage)
Infor Purchase Order <=> Amazon FBA Inbound Shipment (Tracking inbound inventory)

"Infor CloudSuite (ERP/SCM/FMS) <--> iPaaS (Connectors, Transformation, Logic, AI) <--> Amazon Fulfillment (SP-API, FBA/MCF)"

Pricing

Simple, transparent pricing for Infor CloudSuite & Amazon + Fulfillment | iPaaS Solution.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Infor CloudSuite & Amazon

Integrating Infor CloudSuite & Amazon fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping

Our iPaaS provides sophisticated mapping capabilities to synchronize critical business entities between Infor CloudSuite and Amazon Fulfillment, ensuring data integrity and consistency across your ecosystem. AI-assisted mapping accelerates setup and reduces errors.

Sales Order (Infor) <=> Order (Amazon)

Synchronizes customer purchase requests. An Amazon 'Order' initiates an Infor 'Sales Order', and Infor's 'Sales Order' status updates are reflected back to Amazon or other systems.

Infor CloudSuite & Amazon Fields

SalesOrderNumber CustomerNumber OrderDate OrderTotal OrderStatus LineItems (SKU, Quantity, Price) ShippingAddress BillingAddress

Fulfillment | iPaaS Solution Fields

AmazonOrderId SellerOrderId PurchaseDate OrderStatus BuyerInfo ShippingAddress OrderTotal OrderItems (SellerSKU, ASIN, Quantity, ItemPrice)

Mapping Notes

Crucial for order-to-cash. 'OrderItems' require careful mapping to Infor 'LineItems' using SKU/ItemNumber. 'OrderStatus' synchronization is bidirectional, requiring status translation rules. Limited Amazon 'BuyerInfo' (PII) mapped to Infor 'Customer'.

Next Steps

See Infor CloudSuite & Amazon + Fulfillment | iPaaS Solution integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Amazon Order to Infor Sales Order & FBA Fulfillment

Automate the complete journey of an Amazon customer order, from its creation on Amazon to becoming a sales order in Infor CloudSuite and triggering fulfillment via FBA, with shipment updates flowing back.

Integration Steps:

  1. 0 Amazon 'Order' (SP-API) is received by iPaaS (event-driven via webhook).
  2. 1 iPaaS extracts 'BuyerInfo', 'ShippingAddress', 'OrderItems' from Amazon Order.
  3. 2 Data is transformed and mapped to Infor 'Sales Order' entity (e.g., /infor/m3/api/v1/salesorders).
  4. 3 iPaaS creates 'Sales Order' in Infor CloudSuite (M3/LN).
  5. 4 Infor CloudSuite processes the Sales Order, allocating inventory.
  6. 5 Fulfillment request is sent back to Amazon (if using FBA) or status is updated if Amazon is the source of fulfillment.
  7. 6 Amazon 'Shipment' event triggers update of Infor 'Shipment' record and 'Sales Order' status.

Business Outcome

Real-time order processing, reduced manual data entry, accurate sales reporting in Infor, seamless customer experience with updated tracking.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Boost Operational Efficiency
Automate manual data entry and reconciliation tasks, freeing up valuable staff time and reducing operational costs across sales, finance, and logistics.
Ensure Real-time Data Accuracy
Achieve consistent, real-time data flow between Infor CloudSuite and Amazon for orders, inventory, and financials, eliminating discrepancies and improving decision-making.
Accelerate Order-to-Cash Cycle
Streamline the entire sales order lifecycle from Amazon orders to fulfillment and invoicing in Infor CloudSuite, accelerating cash flow and improving customer satisfaction.
Optimize Inventory Management
Maintain accurate, real-time inventory levels across Infor SCM and Amazon FBA, preventing overselling, minimizing stockouts, and optimizing holding costs.
Simplify Financial Reconciliation
Automate the complex parsing and posting of Amazon Settlement Reports to Infor CloudSuite Financials, reducing month-end close times and ensuring audit-ready books.
Enhance Customer Experience
Provide customers with accurate order status and tracking information by synchronizing Amazon shipment data back into Infor CloudSuite, improving transparency and trust.
✨

Boost Operational Efficiency

70% Reduction in manual data entry

📋 What You Get

Automate manual data entry and reconciliation tasks, freeing up valuable staff time and reducing operational costs across sales, finance, and logistics.

💼 Business Impact

This benefit directly contributes to 70% improvement in Reduction in manual data entry, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /infor/m3/api/v1/salesorders Create new sales orders in Infor M3 from Amazon.
PATCH /infor/scm/api/v1/inventory/items/{itemId}/locations/{locationId} Update inventory levels for a specific item at a given location in Infor SCM.
POST /infor/fms/api/v1/journalentries Post financial journal entries to Infor CloudSuite Financials from Amazon Settlement Reports.
GET /infor/hcm/api/v1/employees Retrieve employee records (if relevant for internal fulfillment/HR processes).
POST /infor/ion/api/v1/events Publish custom business events to the Infor ION message bus for event-driven integrations.

⚡ Transformation Logic

  • Data Type Conversion: Convert data types (e.g., string to numeric, date formats) to match target system requirements.
  • Value Mapping: Translate lookup values (e.g., Infor 'OrderStatus' codes to Amazon 'OrderStatus' strings).
  • Conditional Logic: Apply rules based on data content (e.g., 'if order value > X, flag for review').
  • Data Aggregation/Splitting: Combine multiple source fields into one target field or split one source field into multiple (e.g., parsing address lines).
  • Default Values: Assign default values for missing optional fields in the target system.
  • Complex Calculations: Perform calculations (e.g., tax, discounts, currency conversion) during transformation.
  • Data Masking/Tokenization: Mask or tokenize sensitive PII or financial data before ingestion into non-compliant systems.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS automatically throttles and retries with backoff.
  • Invalid Data Format: AI flags and attempts correction; otherwise, routes to DLQ.
  • SKU Not Found: Alerts inventory team; item routed to DLQ for manual mapping.
  • Network Connectivity Issues: Automated retries and alerts if persistent.
  • Authentication Failure: Alerts security team; workflow paused until credentials refreshed.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating Infor CloudSuite with Amazon Fulfillment?
The primary benefit is achieving seamless, real-time data flow and process automation across your Infor CloudSuite ERP and Amazon Fulfillment operations. This eliminates manual data entry, ensures accurate inventory and order status, and automates complex financial reconciliation, ultimately boosting operational efficiency, reducing costs, and improving customer satisfaction.

Inventory FAQs

▸ How does this solution handle inventory synchronization between Infor SCM and Amazon FBA?
Our iPaaS implements a near real-time, event-driven inventory synchronization. When inventory levels for a 'Product/Item Master' change in Infor CloudSuite SCM (e.g., due to sales, receipts, adjustments), an Infor ION event or scheduled query triggers the iPaaS to update the 'Inventory Item' in Amazon FBA via the SP-API Feeds, preventing overselling and ensuring accurate stock levels across all channels.

Financials FAQs

▸ Can this integration automate the reconciliation of Amazon Settlement Reports with Infor Financials?
Absolutely. The solution automates the extraction, parsing, and reconciliation of Amazon's detailed 'Settlement Reports'. The iPaaS transforms and maps individual 'Financial Events' (sales, fees, refunds) within these reports to the appropriate 'General Ledger Entry' accounts in Infor CloudSuite Financials (FMS), drastically reducing manual effort and accelerating your financial close process.

AI FAQs

▸ What role does AI play in enhancing Infor CloudSuite and Amazon integrations?
AI significantly enhances these integrations by providing intelligent capabilities such as auto-mapping suggestions for complex data fields, anomaly detection in financial reports or inventory levels, predictive exception handling, and automated data validation. This reduces manual intervention, improves data quality, and makes integrations more resilient and proactive.

Technical FAQs

▸ How does the iPaaS manage Amazon SP-API rate limits?
Our iPaaS is designed with built-in capabilities to handle Amazon SP-API rate limits gracefully. This includes intelligent queuing and throttling of API requests, using exponential backoff for retries, and batching multiple operations into single API calls where supported. Comprehensive monitoring helps proactively adjust strategies to ensure fair usage and continuous data flow.

Fulfillment FAQs

▸ Is it possible to automate Multi-Channel Fulfillment (MCF) orders using this integration?
Yes, you can fully automate Multi-Channel Fulfillment (MCF) orders. The iPaaS captures orders from your non-Amazon sales channels (e.g., your website) that are managed by Infor CloudSuite, transforms them into Amazon's MCF order format, and submits them via the SP-API Fulfillment Outbound API. The iPaaS then tracks the fulfillment status and updates your originating sales channel and Infor ERP.

Security FAQs

▸ What security measures are in place for this integration?
Data security is paramount. We implement multiple layers of security, including secure authentication protocols (OAuth 2.0 for both Infor and Amazon), end-to-end encryption for data in transit (TLS 1.2+) and at rest, least-privilege access controls for integration accounts, IP whitelisting, secure credential vaulting, and adherence to data privacy regulations like GDPR, CCPA, and Amazon's Data Protection Policy.

Implementation FAQs

▸ How quickly can we implement this Infor CloudSuite and Amazon Fulfillment integration?
The implementation timeframe varies based on complexity and scope, but leveraging our modern iPaaS with pre-built connectors and low-code capabilities allows for significantly faster deployment than traditional methods. Core integrations (e.g., order processing, inventory sync) can typically be implemented and deployed within weeks to a few months, providing a rapid time-to-value.
Pricing

Simple, transparent pricing for Infor CloudSuite & Amazon + Fulfillment | iPaaS Solution.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Infor CloudSuite & Amazon + Fulfillment | iPaaS Solution integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo