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Seamless Payments & Financial Harmony: Infor CloudSuite & Cybersource Integration

Automate your entire order-to-cash cycle, from secure payment processing to real-time ERP financial reconciliation, with an intelligent iPaaS solution.

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The Challenge

The Disconnected Payment-to-ERP Challenge

Businesses often struggle with fragmented payment processes, manual data entry, and delayed financial reconciliation when managing transactions across separate payment gateways and ERP systems like Infor CloudSuite. This leads to inefficiencies, errors, and compliance risks.

  • Manual entry of payment data into Infor CloudSuite from Cybersource reports.
  • Delayed or inaccurate financial reconciliation for sales, refunds, and fees.
  • Lack of real-time visibility into order status and payment confirmations.
  • Inefficient fraud management workflows requiring manual intervention.
  • Compliance concerns (e.g., PCI DSS) when handling sensitive payment information.
  • Difficulty in aligning customer payment profiles between systems.
Integration Diagram
Solution Illustration
The Solution

Unified Payment & Financial Operations with Infor CloudSuite & Cybersource Integration

Our iPaaS-driven solution provides a secure, scalable, and intelligent bridge between Infor CloudSuite and Cybersource. It automates critical payment workflows, ensures real-time data synchronization, and empowers your business with accurate financial insights and streamlined operations.

  • Real-time Sales Order creation in Infor CloudSuite upon Cybersource payment success.
  • Automated financial journal entries for Cybersource settlements, fees, and refunds.
  • Secure customer payment token synchronization for recurring billing and one-click checkout.
  • Event-driven fraud alerts from Cybersource Decision Manager to Infor CloudSuite/CRM.
  • Comprehensive error handling and data reconciliation mechanisms.
Implementation Timeline

Go live with Infor CloudSuite + Cybersource in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Infor CloudSuite and Cybersource, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Infor CloudSuite + Cybersource deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Sales Order creation in Infor CloudSuite upon Cybersource payment success.
  • Automated financial journal entries for Cybersource settlements, fees, and refunds.
  • Secure customer payment token synchronization for recurring billing and one-click checkout.
  • Event-driven fraud alerts from Cybersource Decision Manager to Infor CloudSuite/CRM.
  • Comprehensive error handling and data reconciliation mechanisms.
  • Support for multi-currency and multi-entity financial operations.

Technical Integration Details: Infor CloudSuite & Cybersource

This integration leverages a modern iPaaS platform to orchestrate data exchange between Infor CloudSuite and Cybersource, ensuring secure, reliable, and real-time synchronization of critical business data.

Data Flow Steps

**Connectors & Authentication**: Establish secure connections using pre-built iPaaS connectors for Infor CloudSuite (OAuth 2.0 or API keys) and Cybersource (HTTP Signature/OAuth 2.0).

**Event Triggers**: Configure webhooks from Cybersource (e.g., payment success, fraud decision) or Infor ION events to initiate workflows. For less time-sensitive data, schedule batch syncs.

**Data Mapping & Transformation**: Use the iPaaS visual designer to map fields between systems (e.g., Cybersource `transactionId` to Infor CloudSuite `PaymentID`, `merchantDefinedData` to `SalesOrderNumber`). Apply business logic and transformations.

**Data Validation**: Implement AI-driven and rule-based validation to ensure data integrity before posting to either system.

**Error Handling & Retries**: Configure automatic retry mechanisms with exponential backoff for transient failures and dead-letter queues for persistent errors.

**Monitoring & Alerting**: Set up real-time dashboards and alerts for transaction status, performance, and exceptions.

**Deployment & Governance**: Utilize Dev → QA → Production pipelines for controlled deployment and version control for all integration assets.

Data Touchpoints

**Cybersource**: Payment Transaction, Order, Customer Profile (tokens), Refund, Authorization, Capture, Settlement Batch, Fraud Case.
**Infor CloudSuite**: Sales Order, Customer, Product/Item Master, Invoice, Payment, Purchase Order (indirect), Vendor (indirect), General Ledger Entry, Employee (indirect), Shipment.

"The integration architecture features an iPaaS as the central hub. eCommerce systems initiate payment requests to Cybersource. Cybersource processes payments and sends real-time webhooks (payment status, fraud decisions) to the iPaaS. The iPaaS transforms this data and creates/updates Sales Orders, Invoices, Payments, and General Ledger Entries in Infor CloudSuite. For reconciliation, the iPaaS pulls daily settlement reports from Cybersource and posts aggregated financial data to Infor CloudSuite GL. Conversely, refund requests originating in Infor CloudSuite or CRM flow through the iPaaS to Cybersource for processing."

Pricing

Simple, transparent pricing for Infor CloudSuite + Cybersource.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Infor CloudSuite

Integrating Infor CloudSuite fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Field-Level Mappings

Successful integration hinges on precise data mapping between Infor CloudSuite and Cybersource entities. Our iPaaS provides visual tools and AI assistance to streamline this critical process.

Sales Order (Infor CloudSuite) / Order (Cybersource)

The customer's purchase request, flowing from an originating system (eCommerce) to Cybersource for payment and then to Infor CloudSuite for fulfillment and invoicing.

Infor CloudSuite Fields

{ "field": "SalesOrderNumber", "type": "String", "description": "Unique identifier for the sales order." } { "field": "CustomerNumber", "type": "String", "description": "Reference to the associated customer." } { "field": "OrderDate", "type": "Date", "description": "Date the order was placed." } { "field": "OrderTotal", "type": "Decimal", "description": "Total amount of the order." } { "field": "OrderStatus", "type": "String", "description": "Current status (e.g., 'Payment Received', 'Invoiced')." } { "field": "LineItems", "type": "Array of Objects", "description": "Details of products/services ordered (SKU, quantity, price)." }

Cybersource Fields

{ "field": "orderId", "type": "String", "description": "Unique identifier for the order (often `merchantReferenceCode`)." } { "field": "totalAmount", "type": "Decimal", "description": "Total amount of the transaction." } { "field": "currency", "type": "String", "description": "Currency code." } { "field": "customerEmail", "type": "String", "description": "Customer's email." } { "field": "billingAddress", "type": "Object", "description": "Customer's billing address." } { "field": "lineItems", "type": "Array of Objects", "description": "Details of products/services (productCode, quantity, unitPrice)." }

Mapping Notes

Cybersource's `orderId` often maps to Infor CloudSuite's `SalesOrderNumber` or a custom reference field. `totalAmount` and `currency` must align. `merchantDefinedData` in Cybersource is crucial for passing additional context like originating eCommerce order IDs to Infor CloudSuite. Line item mapping requires careful consideration of SKU and price attributes.

Next Steps

See Infor CloudSuite + Cybersource integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order to Cash with Real-time ERP Update

Automate the entire sales order lifecycle from an external eCommerce platform, through Cybersource payment processing, into Infor CloudSuite for fulfillment, invoicing, and cash application, ensuring real-time data consistency.

Integration Steps:

  1. 0 Customer places order on eCommerce, payment initiated via Cybersource.
  2. 1 Cybersource authorizes/captures payment, returns transaction ID and fraud score.
  3. 2 iPaaS receives Cybersource webhook, creates Sales Order (Infor M3/LN) in Infor CloudSuite.
  4. 3 Infor CloudSuite processes order, updates inventory (Product/Item Master).
  5. 4 Shipment (Infor SCM/M3/LN) details are updated, triggering Invoice (Infor FMS/M3/LN) generation.
  6. 5 Cybersource settlement data is used by iPaaS to reconcile Payments (Infor FMS) and post General Ledger Entries (Infor FMS).

Business Outcome

Accelerated order fulfillment, improved customer experience, accurate financial reporting, reduced manual reconciliation.

Frequency

Real-time (payments, orders), Daily (settlement reconciliation).

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate the flow from customer payment to sales order in Infor CloudSuite, drastically reducing manual effort and speeding up revenue recognition.
Enhanced Financial Accuracy
Eliminate manual data entry errors and ensure precise reconciliation of Cybersource settlements, refunds, and fees with Infor CloudSuite's General Ledger.
Reduced Operational Costs
Automate repetitive tasks like data entry and reconciliation, freeing up finance and operations teams for higher-value activities.
Improved Fraud Management
Integrate Cybersource Decision Manager alerts with Infor CloudSuite workflows for proactive fraud detection and automated response orchestration.
PCI DSS Compliance & Security
Leverage Cybersource tokenization through the iPaaS to keep sensitive card data out of your internal systems, simplifying compliance.
Real-time Business Insights
Gain immediate visibility into sales performance, payment statuses, and financial health across both systems with centralized monitoring.
Scalability & Agility
A flexible iPaaS architecture allows you to easily adapt to changing business needs, add new payment methods, or expand to new markets without complex re-coding.
✨

Accelerated Order-to-Cash Cycle

30% Faster Cash Flow

📋 What You Get

Automate the flow from customer payment to sales order in Infor CloudSuite, drastically reducing manual effort and speeding up revenue recognition.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Cash Flow, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Infor CloudSuite + Cybersource in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Infor CloudSuite and Cybersource, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Infor CloudSuite + Cybersource deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /infor/m3/api/v1/salesorders Create new sales orders from eCommerce/CRM.
PATCH /infor/scm/api/v1/inventory/items/{itemId}/locations/{locationId} Update inventory levels based on order fulfillment.
POST /infor/fms/api/v1/journalentries Post financial journal entries for payments and settlements.
GET /infor/hcm/api/v1/employees Retrieve employee records (indirect for payment processing, e.g., expense refunds).
POST /infor/ion/api/v1/events Publish custom business events to Infor ION for event-driven flows.

⚡ Transformation Logic

  • Map Cybersource `merchantDefinedData` to Infor CloudSuite `SalesOrderNumber` or custom fields for cross-referencing.
  • Convert Cybersource `status` codes (e.g., 'CAPTURED') to Infor CloudSuite `PaymentStatus` (e.g., 'Applied').
  • Aggregate Cybersource settlement `grossAmount`, `totalFees`, `totalRefunds` into balanced Infor CloudSuite `General Ledger Entry` debits and credits.
  • Format customer addresses and contact details for consistency between Cybersource billing info and Infor CloudSuite Customer entity.
  • Enrich product line items with Infor CloudSuite `Product/Item Master` details (e.g., GL account, category) before creating Sales Order lines.

🛡️ Error Handling

  • Cybersource API rate limit exceeded: iPaaS throttles and retries.
  • Invalid data format from eCommerce: iPaaS validates, logs error, routes to DLQ.
  • Infor CloudSuite API unavailability: iPaaS retries with exponential backoff.
  • Duplicate payment transaction: iPaaS idempotent logic prevents double posting.
  • Fraud flag requiring manual review: iPaaS triggers alert and order hold in Infor CloudSuite.
Pricing

Simple, transparent pricing for Infor CloudSuite + Cybersource.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating Infor CloudSuite with Cybersource via an iPaaS?
The primary benefit is achieving seamless, real-time data flow and process automation across your entire order-to-cash cycle. This includes automated payment processing, real-time sales order creation in Infor CloudSuite, efficient financial reconciliation, and enhanced fraud management, all managed centrally through a low-code/no-code iPaaS.

Security FAQs

▸ How does an iPaaS ensure PCI DSS compliance for Cybersource integrations?
An iPaaS ensures PCI DSS compliance by leveraging Cybersource's tokenization services. Your internal systems and the iPaaS never store or transmit raw cardholder data. Instead, only secure, non-sensitive tokens generated by Cybersource are handled, significantly reducing your PCI DSS scope and compliance burden.

Financial FAQs

▸ Can I automate financial reconciliation between Cybersource settlements and Infor CloudSuite GL?
Absolutely. An iPaaS can be configured to automatically download daily settlement reports from Cybersource, parse the data (gross sales, refunds, fees, chargebacks), map it to your Infor CloudSuite's chart of accounts, and then create corresponding journal entries in your General Ledger. This dramatically speeds up financial close and reduces manual effort.

AI Features FAQs

▸ What role does AI play in this Infor CloudSuite and Cybersource integration?
AI enhances the integration by providing intelligent data validation, suggesting optimal field mappings, detecting anomalies in transaction flows (e.g., potential fraud, reconciliation discrepancies), and even suggesting automated resolutions for common errors. This reduces manual intervention, improves data quality, and makes integrations more resilient and proactive.

Performance FAQs

▸ How are Infor CloudSuite API rate limits and Cybersource rate limits managed?
The iPaaS intelligently manages API rate limits for both systems. It employs strategies such as queuing and throttling of API requests, using exponential backoff for retries, and batching multiple operations into single API calls where supported. This ensures fair usage, system stability, and uninterrupted service even during high-volume periods.

Functionality FAQs

▸ Can this integration support multi-currency and multi-entity operations within Infor CloudSuite?
Yes, the integration is designed to support multi-currency and multi-entity operations. The iPaaS handles currency conversions and ensures that transactions from Cybersource are correctly mapped to the appropriate legal entities and GL accounts within Infor CloudSuite, adhering to your global financial structure.

Monitoring FAQs

▸ How do I monitor the health and performance of my Infor CloudSuite and Cybersource integrations?
A robust iPaaS provides centralized monitoring dashboards, real-time logging, and configurable alerts. You can track transaction volumes, error rates, latency, and resource utilization across all your Infor CloudSuite and Cybersource integration flows, enabling proactive identification and resolution of issues.
Next Steps

See Infor CloudSuite + Cybersource integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Implementation Timeline

Go live with Infor CloudSuite + Cybersource in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Infor CloudSuite and Cybersource, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Infor CloudSuite + Cybersource deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Infor CloudSuite + Cybersource.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Infor CloudSuite + Cybersource integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo