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Unify Digital Experience with Clinical Care: Kentico & Epic Integration

Seamlessly connect Kentico's powerful eCommerce and DXP capabilities with Epic's comprehensive EHR for a holistic patient-customer view, automated workflows, and compliant data exchange.

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The Challenge

The Disconnect Between Digital Experiences and Clinical Realities

Healthcare organizations face increasing pressure to deliver personalized, convenient digital experiences while managing complex clinical data and regulatory compliance. Without a robust integration between Kentico's customer-facing digital platforms and Epic's patient-centric EHR, a significant chasm emerges.

  • Fragmented Patient-Customer View: Inconsistent profiles across eCommerce, marketing, and clinical systems.
  • Manual Data Entry & Errors: Tedious, error-prone processes for transferring information between Kentico and Epic.
  • Delayed Fulfillment: Slow order processing for health products due to lack of automation with clinical or supply chain systems.
  • Suboptimal Patient Engagement: Inability to personalize digital interactions based on comprehensive patient health data.
  • Compliance & Security Risks: Difficulty ensuring HIPAA and GDPR compliance when data is manually handled or transferred insecurely.
Integration Diagram
Solution Illustration
The Solution

The Intelligent iPaaS Solution for Kentico & Epic Integration

Our modern iPaaS solution acts as the intelligent bridge between Kentico's dynamic digital experience platform and Epic's critical EHR. It provides a centralized, secure, and scalable platform for orchestrating complex data flows, automating workflows, and ensuring real-time synchronization, all while adhering to the highest standards of healthcare compliance.

  • Pre-built Connectors for Kentico and Epic (FHIR & InterConnect)
  • Visual Low-Code/No-Code Workflow Designer
  • AI-Powered Data Mapping and Transformation Engine
  • Event-Driven Architecture for Real-time Sync
  • Robust Error Handling and Monitoring
Implementation Timeline

Go live with Kentico + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors for Kentico and Epic (FHIR & InterConnect)
  • Visual Low-Code/No-Code Workflow Designer
  • AI-Powered Data Mapping and Transformation Engine
  • Event-Driven Architecture for Real-time Sync
  • Robust Error Handling and Monitoring
  • Comprehensive Security and Compliance Framework (HIPAA, GDPR)
  • Scalable Cloud-Native Infrastructure

Kentico & Epic Integration: The Technical Blueprint

Our integration solution provides a robust and secure framework for connecting Kentico and Epic, leveraging an API-first, event-driven architecture orchestrated by an advanced iPaaS. This ensures real-time data flow, high scalability, and strict adherence to healthcare compliance standards.

Data Flow Steps

API Connectivity & Authentication: Establish secure connections using OAuth 2.0 for Epic's FHIR APIs and Kentico's API keys/OAuth for its REST APIs. Credentials are securely managed in the iPaaS vault.

Event-Driven Triggers: Configure Kentico webhooks (e.g., new 'Order', 'Customer' update, 'ContentItem' published) and Epic's FHIR-based eventing (e.g., new 'Patient', 'Appointment' update) to initiate integration workflows in real-time.

Data Ingestion & Extraction: iPaaS connectors subscribe to events or poll endpoints (for less time-sensitive data) to extract relevant entities from both systems.

Canonical Data Model & Transformation: Ingested data is mapped to a canonical data model within the iPaaS. Visual data mapping tools and AI-assisted transformations harmonize disparate schemas, data types, and terminologies (e.g., LOINC codes for observations).

Business Logic & Orchestration: Implement custom business rules, conditional logic, and multi-step workflows (e.g., if Kentico order is for a medical device, check Epic patient record, then route to specific fulfillment system).

Data Validation & Error Handling: Data is validated against predefined rules and schemas. Robust error handling, retry mechanisms with exponential backoff, and dead-letter queues ensure data integrity and prevent loss.

Data Delivery & Synchronization: Transformed and validated data is pushed to the target system's APIs (e.g., Kentico 'Customer' to Epic 'Patient', Epic 'Observation' to Kentico for display).

Monitoring, Logging & Auditing: All integration activities are logged, monitored, and audited within the iPaaS for performance, security, and compliance reporting.

Data Touchpoints

Kentico 'Order' <-> Epic 'ServiceRequest' / 'Claim'
Kentico 'Customer' <-> Epic 'Patient'
Kentico 'Product' / 'ProductVariant' <-> Epic 'MedicationRequest' / 'Observation' (for device data) / External PIM/ERP
Kentico 'Payment' <-> Epic 'Claim' (Billing) / Financial System
Kentico 'MarketingActivity' <-> Epic 'Patient' (for engagement insights)
Kentico 'ContentItem' <-> External DAM/PIM (for content source)

"Kentico (eCommerce/DXP) <--> iPaaS (Orchestration, AI, Low-Code) <--> Epic (EHR)"

Pricing

Simple, transparent pricing for Kentico + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Kentico

Integrating Kentico fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Kentico-Epic Integration

Seamless data flow relies on precise mapping and transformation of core entities between Kentico and Epic. Our iPaaS provides visual tools and AI assistance to harmonize these critical data points, ensuring accuracy and consistency.

Customer / Patient

Represents an individual. In Kentico, a 'Customer' is a buyer or registered user; in Epic, a 'Patient' is an individual receiving healthcare. Unifying these is central to a 360-degree view.

Kentico Fields

[field, CustomerID],[type, GUID],[description, Unique identifier for Kentico customer.] [field, FirstName],[type, string],[description, Customer's first name.] [field, LastName],[type, string],[description, Customer's last name.] [field, Email],[type, string],[description, Customer's primary email address.] [field, Phone],[type, string],[description, Customer's phone number.] [field, BillingAddressID],[type, GUID],[description, Reference to billing address.] [field, RegistrationDate],[type, datetime],[description, Date customer registered.] [field, CustomerGUID],[type, GUID],[description, Global unique identifier for customer.]

Epic Fields

[field, id],[type, string],[description, FHIR resource ID for Patient.] [field, identifier (MRN, SSN)],[type, array of Identifier],[description, Medical Record Number, Social Security Number, etc.] [field, name (given, family)],[type, array of HumanName],[description, Patient's official name.] [field, gender],[type, code],[description, Patient's gender.] [field, birthDate],[type, date],[description, Patient's date of birth.] [field, address],[type, array of Address],[description, Patient's physical address.] [field, telecom (phone, email)],[type, array of ContactPoint],[description, Patient's contact information.]

Mapping Notes

Requires robust deduplication logic based on identifiers (email, phone, name+DOB). Kentico's 'CustomerGUID' can be stored as an extension in Epic's 'Patient' FHIR resource for direct linking. PHI masking is critical for non-clinical data exposure.

Next Steps

See Kentico + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Medical Supply & Device eCommerce Integration

Patients order medical supplies, home health devices, or wellness products from a Kentico eCommerce site. The integration ensures these orders are securely and accurately transferred to Epic for patient record association, billing (Claim), and then to a WMS or supply chain system for fulfillment. Inventory updates from the supply chain flow back to Kentico.

Integration Steps:

  1. 0 Patient places order for a blood pressure monitor on Kentico.
  2. 1 Kentico 'Order' and 'Customer' details are captured.
  3. 2 iPaaS triggers on new Kentico 'Order', identifies the 'Customer' and matches/creates a 'Patient' in Epic.
  4. 3 Order details are transformed into an Epic 'ServiceRequest' (e.g., for a device dispensing) or 'Claim' for billing.
  5. 4 Inventory for the blood pressure monitor is updated in Kentico from the WMS/ERP via iPaaS, triggered by Epic or the WMS.
  6. 5 Shipping and fulfillment updates from the WMS are sent to Kentico for patient notification.

Business Outcome

Seamless patient experience for medical purchases, accurate inventory management, streamlined billing, and compliant patient record updates.

Frequency

Real-time (Order, Patient Sync, Inventory Updates)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Unified Patient-Customer View
Achieve a true 360-degree profile by synchronizing Kentico customer data with Epic patient records, enabling personalized digital experiences and better-informed care.
Automated Order-to-Fulfillment
Streamline the entire lifecycle of health product orders from Kentico eCommerce to Epic's billing or supply chain, eliminating manual data entry and accelerating delivery.
Enhanced Data Accuracy & Compliance
Minimize errors and ensure HIPAA, GDPR, and other regulatory compliance with automated data validation, encryption, and secure transfer protocols between systems.
Accelerated Workflow Automation
Automate patient onboarding, appointment scheduling, payment reconciliation, and content publishing, freeing up staff for higher-value tasks.
Scalable & Resilient Operations
Build integrations that can handle peak loads and growing data volumes, ensuring continuous service availability for both your digital storefront and clinical operations.
AI-Powered Intelligence
Leverage AI for smart data mapping, anomaly detection (e.g., fraudulent orders), and intelligent error resolution, making your integrations smarter and more robust.
Low-Code Agility & Innovation
Empower business users to quickly adapt and build new integration workflows, fostering rapid innovation without heavy reliance on specialized IT development.
✨

Unified Patient-Customer View

30% Increase in Patient Engagement

📋 What You Get

Achieve a true 360-degree profile by synchronizing Kentico customer data with Epic patient records, enabling personalized digital experiences and better-informed care.

💼 Business Impact

This benefit directly contributes to 30% improvement in Increase in Patient Engagement, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Kentico + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /rest/ecommerce/orders Manage Kentico sales orders. Used for pushing new orders to Epic/Fulfillment and receiving status updates.
POST, GET, PUT /rest/ecommerce/products Manage product catalog. Used for syncing product details, pricing, and availability from PIM/ERP.
POST, GET, PUT /rest/customers Synchronize customer records. Used for creating new customer profiles or updating existing ones from Epic 'Patient' data.
PUT /rest/inventory/{sku} Update inventory levels. Critical for real-time stock availability from WMS/ERP.
POST, GET, DELETE /rest/webhooks Manage webhook subscriptions. Essential for event-driven Kentico integrations (new order, customer update).

⚡ Transformation Logic

  • Identifier Harmonization: Map Kentico CustomerGUID to Epic Patient.identifier, ensuring unique patient identification across systems.
  • Address Standardization: Utilize external services (via iPaaS) to standardize and validate addresses from Kentico before syncing to Epic.
  • Status Mapping: Define clear, bidirectional mappings for 'OrderStatus' (Kentico) to 'ServiceRequest.status' or 'Claim.status' (Epic).
  • Product-to-Service Code Conversion: Map Kentico 'SKU' to Epic's 'ServiceRequest.code' (LOINC/SNOMED) or 'Claim.item.code' for medical products.
  • PHI Masking: Implement rules to mask or encrypt sensitive PHI from Epic when flowing to non-clinical Kentico contexts, based on consent.
  • Date/Time Format Conversion: Ensure consistent date and time formats (e.g., ISO 8601) across all integrated systems.

🛡️ Error Handling

  • Transient API Failure: Kentico or Epic API temporarily unavailable – handled by automatic retries with exponential backoff.
  • Data Validation Error: Invalid data format or missing required field – flagged by AI, routed to dead-letter queue for correction.
  • Duplicate Record Creation: Attempt to create an existing 'Patient' in Epic – handled by deduplication logic, updating existing record instead.
  • Rate Limit Exceeded: Excessive API calls – iPaaS throttles requests and queues them for later processing.
  • Schema Mismatch: Unexpected field or data type – iPaaS logs error, alerts, and potentially uses AI to suggest new mapping.
Pricing

Simple, transparent pricing for Kentico + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Kentico with Epic EHR?
The most effective approach is to leverage a modern iPaaS (Integration Platform as a Service). An iPaaS provides pre-built connectors, low-code mapping tools, and robust orchestration capabilities to seamlessly synchronize Kentico's eCommerce and DXP data (orders, products, customers) with Epic's FHIR APIs (patients, appointments, service requests), ensuring real-time accuracy and automation while maintaining compliance.

Workflow Automation FAQs

▸ Can I automate patient onboarding and product fulfillment between Kentico and Epic?
Absolutely. Using an iPaaS, you can automate new patient registration from Kentico forms directly into Epic 'Patient' records. Similarly, eCommerce orders for medical supplies or health products placed in Kentico can trigger 'ServiceRequest' or 'Claim' creation in Epic, and subsequently flow to fulfillment systems, ensuring a seamless order-to-fulfillment process.

Security & Compliance FAQs

▸ How do we ensure data security and HIPAA compliance with Kentico-Epic integrations?
Ensuring data security and HIPAA compliance requires end-to-end encryption (data in transit and at rest), strict access controls (OAuth 2.0, least privilege), comprehensive audit trails, and regular security assessments on the iPaaS platform and all integrated endpoints. A signed Business Associate Agreement (BAA) with your iPaaS vendor is crucial, and the iPaaS should support data masking for PHI in non-clinical contexts.

AI & iPaaS FAQs

▸ What role does AI play in Kentico and Epic integration design?
AI significantly augments Kentico-Epic integration by enabling intelligent automation. This includes AI-driven data mapping suggestions, automated anomaly detection for data quality (e.g., flagging suspicious orders from Kentico), predictive analytics for operational insights, smart routing of tasks (e.g., referrals), and autonomous exception handling, leading to more resilient and efficient integration pipelines.

Performance & Technical FAQs

▸ How does an iPaaS handle API rate limits for both Kentico and Epic?
An advanced iPaaS intelligently manages API rate limits for both Kentico and Epic through features like intelligent queuing, batching of requests, and exponential backoff retry logic. This ensures that integrations operate efficiently, avoid exceeding limits, and maintain data consistency even during high-volume periods, crucial for both eCommerce peaks and critical clinical data flows.

Use Cases FAQs

▸ Can Kentico be used as a patient portal with Epic integration?
Yes, Kentico's robust DXP capabilities make it an excellent platform for a patient portal. When integrated with Epic via an iPaaS, you can securely synchronize patient demographics, appointments, and even consented clinical summaries from Epic to personalize the Kentico portal experience. Patients can then self-serve for appointment booking, accessing educational content, or purchasing health products, with data flowing seamlessly to Epic.

Challenges & Solutions FAQs

▸ What are the common challenges when integrating Kentico eCommerce with Epic?
Common challenges include harmonizing 'Customer' and 'Patient' identifiers while respecting PHI, mapping complex 'Order' items to Epic's 'ServiceRequest' or 'Claim' structures, ensuring real-time inventory accuracy for medical products, securely reconciling payments, and maintaining compliance with stringent healthcare regulations. A modern iPaaS is specifically designed to address these complexities efficiently.

Implementation & Governance FAQs

▸ How do I manage the lifecycle of Kentico-Epic integrations from development to production?
A robust iPaaS provides features for integration lifecycle management, including version control for integration flows, environment promotion (Dev → QA → Prod), and automated testing capabilities. This ensures changes are thoroughly tested and deployed in a controlled manner, maintaining system stability and compliance across all environments.
Implementation Timeline

Go live with Kentico + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Kentico + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Kentico + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo