Integration Hero
Connect™

Unlock Seamless eCommerce & ERP: Kentico Epicor Integration

Automate processes, synchronize data in real-time, and drive growth by connecting Kentico's powerful eCommerce with Epicor's robust ERP.

Get Pricing

See how it works
The Challenge

Disconnected Systems: The Hidden Costs of eCommerce & ERP Silos

In today's fast-paced digital economy, running Kentico eCommerce and Epicor ERP as separate, unintegrated systems creates significant operational bottlenecks and financial drains. Manual data transfer is slow, error-prone, and hinders your ability to deliver seamless customer experiences and agile business operations.

  • Manual Data Entry Overload: Teams spend countless hours re-keying orders, customer details, and product updates between Kentico and Epicor.
  • Inaccurate Inventory & Overselling: Delayed inventory sync from Epicor to Kentico leads to stock-outs, unfulfillable orders, and customer dissatisfaction.
  • Fragmented Customer Data: Lack of a unified customer view across Kentico (eCommerce behavior) and Epicor (purchase history, billing) prevents personalized engagement and efficient service.
  • Delayed Order Fulfillment: Manual order processing from Kentico into Epicor slows down the entire fulfillment cycle, impacting shipping times and customer loyalty.
  • Financial Reconciliation Headaches: Discrepancies between Kentico payment data and Epicor cash receipts lead to complex, time-consuming accounting processes.
  • Stalled Product Launches: Slow synchronization of new product data and pricing from Epicor to Kentico impedes market responsiveness.
Integration Diagram
Solution Illustration
The Solution

Seamless Kentico Epicor Integration: Your Path to Connected Commerce

Our advanced iPaaS solution provides the intelligent bridge between Kentico's powerful eCommerce platform and Epicor's comprehensive ERP. We empower businesses to automate critical workflows, synchronize data in real-time, and gain a holistic view of their operations, customers, and products.

  • Real-time Data Synchronization: Ensure instant updates across Kentico and Epicor for orders, inventory, products, and customer information.
  • Low-Code/No-Code Workflow Automation: Visually design, deploy, and manage complex integration flows without extensive coding.
  • Intelligent Data Transformation: Harmonize disparate data schemas and apply business rules with powerful, configurable mapping tools.
  • Robust Error Handling & Monitoring: Proactive detection, logging, and resolution of integration failures with automated retries and alerts.
  • API-First & Event-Driven Architecture: Leverage Kentico webhooks and Epicor APIs/BPMs for responsive, efficient data exchange.
Implementation Timeline

Go live with Kentico + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Data Synchronization: Ensure instant updates across Kentico and Epicor for orders, inventory, products, and customer information.
  • Low-Code/No-Code Workflow Automation: Visually design, deploy, and manage complex integration flows without extensive coding.
  • Intelligent Data Transformation: Harmonize disparate data schemas and apply business rules with powerful, configurable mapping tools.
  • Robust Error Handling & Monitoring: Proactive detection, logging, and resolution of integration failures with automated retries and alerts.
  • API-First & Event-Driven Architecture: Leverage Kentico webhooks and Epicor APIs/BPMs for responsive, efficient data exchange.
  • AI-Enhanced Integration Co-pilot: Accelerate development, improve data quality, and detect anomalies with AI-driven insights.

Kentico-Epicor Integration: Technical Deep Dive & Architecture

Our integration solution orchestrates a robust, scalable, and secure data flow between Kentico and Epicor, leveraging an API-first, event-driven architecture. This ensures real-time responsiveness and data consistency across your digital commerce and enterprise resource planning operations.

Data Flow Steps

Connect & Authenticate: Establish secure connections to Kentico and Epicor APIs using OAuth 2.0 or API keys, managed centrally in the iPaaS vault.

Event Triggering: Configure Kentico webhooks (e.g., new order, customer update) and Epicor Business Process Management (BPM) or scheduled queries to trigger integration flows.

Data Retrieval: iPaaS retrieves relevant data from the source system (Kentico or Epicor) via their respective REST APIs, often using filtering and pagination.

Transformation & Harmonization: The iPaaS's visual mapping canvas transforms source data into the target system's canonical format, applying business rules, data type conversions, and enrichments. AI assists in suggesting mappings.

Data Validation: Implement pre-ingestion validation rules to ensure data quality and integrity before pushing to the target system.

Data Ingestion: iPaaS pushes the transformed and validated data to the target system via its REST APIs, utilizing batching for efficiency where appropriate.

Error Handling & Monitoring: Automated retries, dead-letter queues, and real-time dashboards monitor integration health, log errors, and alert teams to critical issues.

Status Updates & Bidirectional Sync: For workflows like order fulfillment, status updates from Epicor are retrieved and pushed back to Kentico, ensuring end-to-end visibility.

Data Touchpoints

Kentico: Order, OrderItem, Product, ProductVariant, Customer, Address, Inventory, Payment, ContentItem, MarketingActivity
Epicor: SalesOrder, OrderDtl, Part (Product), Customer, ShipTo, BillTo, PartPlant (Inventory), CashReceipt, ARInvoice, GLAccount, JobHead

"The integration flows generally follow an event-driven pattern. A business event in Kentico (e.g., new Order) triggers a webhook to the iPaaS. The iPaaS then retrieves the full order details, transforms them to the Epicor SalesOrder schema, and pushes the new SalesOrder to Epicor. Conversely, updates in Epicor (e.g., Part inventory change, SalesOrder status update) trigger BPMs or scheduled checks, which send data to the iPaaS. The iPaaS transforms and pushes this data to the relevant Kentico entities (Product, Inventory, Order)."

Pricing

Simple, transparent pricing for Kentico + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Kentico

Integrating Kentico fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Data Mapping for Kentico-Epicor

Effective integration hinges on precise mapping and transformation of key business entities. Our iPaaS provides a visual, AI-assisted mapping canvas to harmonize data between Kentico and Epicor, ensuring accuracy and consistency across your enterprise.

Order / SalesOrder

Represents a customer's purchase in Kentico and its corresponding sales order in Epicor for fulfillment.

Kentico Fields

OrderID (key) OrderDate OrderStatus CustomerGUID BillingAddress ShippingAddress TotalPrice CurrencyCode PONum (custom field for Epicor OrderNum)

Epicor Fields

OrderNum (key) OrderDate CustNum ShipToNum PONum (eCommerce OrderID) OrderAmt OrderStatus NeedByDate OrderDtl (line items)

Mapping Notes

Kentico's OrderID should map to a custom field or 'PONum' in Epicor's SalesOrder for traceability. Kentico's OrderStatus needs careful mapping to Epicor's OrderStatus (e.g., 'Pending' to 'Open', 'Shipped' to 'Complete'). Billing/Shipping addresses require transformation to Epicor's address structure and potentially linking to ShipTo/BillTo records.

Next Steps

See Kentico + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Order-to-Fulfillment Automation

Automatically transfer new sales orders from Kentico eCommerce to Epicor Sales Order Entry, trigger fulfillment processes, and update order statuses bidirectionally. This ensures real-time inventory allocation, accurate order processing, and timely customer communication.

Integration Steps:

  1. 0 Customer completes checkout on Kentico, creating a new 'Order' record.
  2. 1 Kentico's 'Order_Insert' webhook event triggers the iPaaS workflow.
  3. 2 iPaaS retrieves Kentico 'Order' and associated 'OrderItem' data.
  4. 3 iPaaS transforms the data, maps Kentico fields to Epicor 'SalesOrder' and 'OrderDtl' entities, handling product SKU matching and pricing.
  5. 4 iPaaS creates a new 'SalesOrder' in Epicor using `/api/v2/odata/YourCompany/Erp.BO.SalesOrderSvc/SalesOrders` endpoint.
  6. 5 Epicor processes the order, allocates inventory (Epicor Part.OnHandQty), and generates a shipment.
  7. 6 Epicor's 'SalesOrder_Update' event (via BPM or scheduled query) triggers iPaaS.
  8. 7 iPaaS retrieves updated Epicor 'SalesOrder' status and shipment tracking details.
  9. 8 iPaaS updates the 'OrderStatus' and 'Shipment' entities in Kentico via `/rest/ecommerce/orders/{orderId}`.

Business Outcome

Reduced order processing time from hours to minutes, eliminated data entry errors, provided customers with real-time order status and tracking, leading to higher satisfaction and repeat business.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automate the transfer of Kentico orders to Epicor Sales Orders in real-time, drastically reducing processing delays and improving shipping times.
Flawless Inventory Accuracy
Synchronize Epicor's real-time inventory levels (Part.OnHandQty) to Kentico's eCommerce platform, eliminating overselling and improving customer trust.
Unified Customer Experience
Create a Customer 360 view by syncing Kentico customer data with Epicor, enabling personalized interactions and efficient customer service.
Streamlined Financial Operations
Automate payment reconciliation from Kentico to Epicor Cash Receipts and AR Invoices, reducing manual accounting effort and errors.
Faster Product Time-to-Market
Effortlessly sync new products, pricing, and attributes from Epicor's Part master to Kentico's catalog, accelerating product launches.
Reduced Operational Costs
Eliminate manual data entry, minimize errors, and optimize resource allocation across your eCommerce and ERP operations.
Enhanced Data Security & Compliance
Leverage enterprise-grade security features, encryption, and audit trails to protect sensitive data and meet regulatory requirements.
✨

Accelerated Order Fulfillment

80% faster order-to-fulfillment cycle

📋 What You Get

Automate the transfer of Kentico orders to Epicor Sales Orders in real-time, drastically reducing processing delays and improving shipping times.

💼 Business Impact

This benefit directly contributes to 80% faster improvement in order-to-fulfillment cycle, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Kentico + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /rest/ecommerce/orders Create new sales orders in Kentico, typically for orders originating from external sales channels or call centers. (iPaaS can push to this if needed for external orders).
GET, PUT /rest/ecommerce/orders/{orderId} Retrieve or update specific order details, status, or fulfillment information for synchronization with Epicor.
POST, GET, PUT /rest/ecommerce/products Manage product catalog: create new products, retrieve product details, or update pricing and attributes from Epicor.
POST, GET, PUT /rest/customers Synchronize customer records, including new registrations, profile updates, and address changes with Epicor.
PUT /rest/inventory/{sku} Update inventory levels for specific SKUs in real-time from Epicor's WMS/ERP.
POST /rest/payment/gateways/{gatewayName}/process Initiate payment processing through a specific payment gateway integrated with Kentico. (iPaaS monitors statuses).
POST, GET, DELETE /rest/webhooks Manage webhook subscriptions for event-driven integrations (e.g., new order, customer update, content published) – crucial for iPaaS triggers.

⚡ Transformation Logic

  • SKU Harmonization: Map Kentico 'Product.SKU' to Epicor 'Part.PartNum', handling any prefix/suffix differences.
  • Address Standardization: Use external services or iPaaS functions to standardize Kentico 'Address' fields before creating Epicor 'ShipTo'/'BillTo'.
  • Order Status Mapping: Translate Kentico 'OrderStatus' values (e.g., 'Pending', 'Processing', 'Shipped') to Epicor 'SalesOrder.OrderStatus' equivalents (e.g., 'Open', 'Released', 'Complete').
  • Payment Method to GL Account: Map Kentico 'Payment.PaymentMethod' to specific Epicor 'GLAccount' for accurate financial posting.
  • Data Enrichment: Augment customer profiles with marketing segments from Kentico before syncing to Epicor, or vice versa.
  • Unit of Measure Conversion: Convert between Kentico's display UOM and Epicor's inventory/sales UOM if they differ.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS retries with exponential backoff.
  • Data Validation Failure: Message routed to dead-letter queue; AI suggests fix.
  • Network Interruption: Automatic retries until connection restored.
  • System Outage (Kentico/Epicor): Messages queued and processed once system is back online.
  • Duplicate Record Creation: Idempotent API calls and deduplication logic prevent this.
Pricing

Simple, transparent pricing for Kentico + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating Kentico with Epicor?
The primary benefit is achieving seamless, real-time data flow between your eCommerce storefront (Kentico) and your core ERP (Epicor). This automates critical processes like order fulfillment and inventory management, eliminates manual data entry, reduces errors, and provides a unified view of customers and products, ultimately driving efficiency and growth.

Workflows FAQs

▸ How does this solution handle Kentico eCommerce orders and Epicor Sales Orders?
Our iPaaS solution uses Kentico webhooks to detect new orders in real-time. It then automatically transforms the Kentico 'Order' and 'OrderItem' data into Epicor's 'SalesOrder' and 'OrderDtl' format, creating the sales order in Epicor. Status updates from Epicor (e.g., 'Shipped') are then synced back to Kentico to keep customers informed.

Data Sync FAQs

▸ Can I synchronize inventory levels from Epicor to Kentico in real-time?
Absolutely. Our integration leverages Epicor's 'Part' and 'PartPlant' data (specifically 'OnHandQty'). Epicor BPMs or event triggers notify the iPaaS of inventory changes, which are then pushed to Kentico's 'Inventory' and 'ProductVariant' entities in near real-time, preventing overselling and ensuring accurate stock display.
▸ How is customer data handled and kept consistent between Kentico and Epicor?
The integration creates a unified 'Customer 360' profile. New customers registering in Kentico are synced to Epicor, and updates in either system are bidirectionally synchronized. Robust deduplication logic and address validation ensure data consistency, providing a complete view of contact information and purchase history across both platforms.

Technology FAQs

▸ How does AI assist in the Kentico-Epicor integration process?
AI significantly enhances the integration by providing features like AI-assisted data mapping recommendations, automated anomaly detection in Kentico order data (for fraud prevention), intelligent error resolution suggestions, and predictive analytics for inventory optimization in Epicor. This speeds up development and improves data quality.

Implementation FAQs

▸ Is custom coding required to integrate Kentico and Epicor with your solution?
No, our modern iPaaS platform is designed for low-code/no-code integration. Business users and citizen integrators can visually design, configure, and manage complex Kentico-Epicor workflows using drag-and-drop tools and pre-built connectors, significantly reducing the need for extensive custom coding.

Operations FAQs

▸ What happens if an integration fails? How is error handling managed?
Our iPaaS includes robust error handling. It automatically logs all failures with detailed messages, attempts configurable retries with exponential backoff for transient issues, and routes persistent errors to a dead-letter queue for manual review. Automated alerts notify relevant teams, and AI can even suggest common resolutions.

Security FAQs

▸ How does this integration ensure data security and compliance?
Security is paramount. The solution enforces OAuth 2.0 for API authentication, TLS 1.2+ encryption for all data in transit, and encrypts sensitive data at rest. It adheres to standards like PCI DSS (for payment data tokenization) and GDPR/CCPA for PII handling, with comprehensive audit trails and least-privilege access controls.
Implementation Timeline

Go live with Kentico + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Kentico + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Kentico + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo