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Unlock Unified Operations: Seamless Kentico eCommerce & Infor ERP Integration

Connect your Kentico storefront with Infor's powerful ERP, SCM, and HCM solutions for real-time order processing, inventory sync, and a 360° customer view.

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The Challenge

The Disconnect: Why Kentico and Infor Data Silos Hinder Growth

Without a robust integration, businesses struggle to keep their Kentico eCommerce platform in sync with critical back-office operations managed by Infor. This leads to a myriad of operational inefficiencies, data discrepancies, and a fragmented customer experience.

  • Manual data entry between Kentico and Infor leads to errors and delays.
  • Outdated inventory information causes overselling and customer dissatisfaction.
  • Fragmented customer data prevents personalized marketing and service.
  • Delayed order fulfillment due to manual processing and lack of real-time updates.
  • Complex financial reconciliation of eCommerce payments with Infor's GL.
  • Inconsistent product information across sales channels and ERP.
  • Lack of real-time visibility into sales performance and operational bottlenecks.
Integration Diagram
Solution Illustration
The Solution

The Intelligent Bridge: Unifying Kentico & Infor with iPaaS

Our iPaaS solution provides the intelligent bridge to connect Kentico eCommerce with your Infor ecosystem, creating a unified, automated, and highly efficient operational backbone. Leveraging pre-built connectors, low-code tools, and AI-powered capabilities, we transform your disparate systems into a cohesive, real-time enterprise.

  • Real-time, event-driven data synchronization
  • Low-code/no-code visual workflow builder
  • AI-assisted data mapping and validation
  • Comprehensive error handling and monitoring
  • Scalable, cloud-native integration architecture
Implementation Timeline

Go live with Kentico + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time, event-driven data synchronization
  • Low-code/no-code visual workflow builder
  • AI-assisted data mapping and validation
  • Comprehensive error handling and monitoring
  • Scalable, cloud-native integration architecture
  • Robust security and compliance features

Kentico & Infor Integration: Technical Deep Dive

Our iPaaS facilitates a robust and flexible integration between Kentico and Infor, leveraging an API-first, event-driven architecture. This ensures high performance, data integrity, and scalability for your critical business processes.

Data Flow Steps

Event Trigger: A significant event occurs in either Kentico (e.g., new order via webhook) or Infor (e.g., inventory change via API event/scheduled query).

iPaaS Ingestion: The iPaaS platform ingests the event data using its specialized Kentico or Infor connector.

Data Transformation & Harmonization: Raw data is transformed, validated, and harmonized to a canonical format, bridging schema differences between Kentico and Infor. AI-assisted mapping suggests optimal field alignments.

Business Logic & Routing: Custom business rules (e.g., order routing, pricing adjustments) are applied using low-code tools. Data is routed to the appropriate target system.

API Call: The iPaaS makes an authenticated API call to the target system (Kentico or Infor) with the transformed data.

Error Handling & Monitoring: Responses are monitored. Transient errors trigger intelligent retries with exponential backoff. Persistent errors are logged, alerts are sent, and data is moved to a dead-letter queue.

Confirmation & Reconciliation: Successful operations are logged, and status updates are potentially synced back to the originating system for end-to-end visibility.

Data Touchpoints

Kentico: Orders, OrderItems, Products, ProductVariants, Customers, Addresses, Inventory, Payments, ContentItems, MarketingActivities, CouponCodes.
Infor: Sales Orders, Products, Inventory Items, Customers, Invoices, Payment Transactions, General Ledger Accounts, Employees, Vendors.

"Kentico (Event/API) -> iPaaS (Connector, Transform, Logic, AI) -> Infor (API) -> iPaaS (Monitor, Error Handling) -> Kentico (Status Update)"

Pricing

Simple, transparent pricing for Kentico + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Kentico

Integrating Kentico fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Core Entities & Field-Level Mapping between Kentico and Infor

Successful integration hinges on precise mapping and transformation of key business entities. Our iPaaS provides a visual canvas for defining these mappings, augmented by AI for accelerated configuration and validation.

Order / Sales Order

Represents a customer's purchase in Kentico and the corresponding sales request in Infor.

Kentico Fields

OrderID OrderDate OrderStatus CustomerGUID BillingAddress ShippingAddress TotalPrice CurrencyCode OrderItem (SKU, Quantity, UnitPrice)

Infor Fields

OrderID (unique ID) CustomerID OrderDate LineItems (Product, Quantity, Price) TotalAmount OrderStatus ShippingMethod PaymentStatus

Mapping Notes

OrderID from Kentico maps to a unique identifier in Infor. OrderStatus requires careful mapping of states (e.g., 'Pending', 'Processing', 'Shipped') to ensure consistency. Line item details (SKU, quantity, price) must map accurately.

Next Steps

See Kentico + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Real-time Order Synchronization & Fulfillment

When a customer places an order on your Kentico eCommerce site, the integration instantly creates a corresponding Sales Order in Infor ERP. This triggers warehouse fulfillment processes, and shipment updates are then synced back to Kentico, providing customers with real-time tracking.

Integration Steps:

  1. 0 Kentico: Customer completes checkout, new 'Order' created.
  2. 1 iPaaS: Kentico webhook for 'Order' creation triggers flow.
  3. 2 iPaaS: Transforms 'Order' and 'OrderItem' data for Infor 'Sales Order' schema.
  4. 3 Infor: New 'Sales Order' is created, 'Inventory Item' quantities are reserved/deducted.
  5. 4 Infor: Fulfillment status (e.g., 'Picked', 'Packed', 'Shipped') is updated.
  6. 5 iPaaS: Monitors Infor for 'Sales Order' status changes.
  7. 6 iPaaS: Syncs 'OrderStatus' and 'ShippingOption' details back to Kentico 'Order'.
  8. 7 Kentico: Customer notified of order status and tracking information.

Business Outcome

Eliminates manual order entry, reduces order processing time by up to 50%, improves inventory accuracy, and enhances customer satisfaction through timely communication.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Order-to-Fulfillment
Automate order processing from Kentico to Infor, ensuring immediate inventory deduction and faster shipping.
Accurate Inventory Management
Synchronize inventory levels from Infor to Kentico in real-time to prevent overselling and improve customer satisfaction.
Unified Customer Experience
Create a Customer 360 view by syncing customer data between Kentico and Infor for personalized marketing and service.
Streamlined Financial Operations
Automate payment reconciliation and posting from Kentico to Infor's General Ledger, reducing manual accounting effort.
Accelerated Product Launches
Ensure consistent product information and pricing across Kentico and Infor, enabling faster time-to-market for new offerings.
Enhanced Operational Efficiency
Eliminate manual data entry and reduce human errors across your eCommerce and ERP processes.
AI-Powered Anomaly Detection
Leverage AI to detect suspicious order patterns or data discrepancies, enhancing security and data quality.
✨

Real-time Order-to-Fulfillment

30% Faster Order Fulfillment

📋 What You Get

Automate order processing from Kentico to Infor, ensuring immediate inventory deduction and faster shipping.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Fulfillment, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Kentico + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /rest/ecommerce/orders Receive new orders from Kentico (via webhook) to initiate fulfillment in Infor.
GET, PUT /rest/ecommerce/orders/{orderId} Retrieve or update order status, shipment details from Infor back to Kentico.
POST, GET, PUT /rest/ecommerce/products Manage product catalog: update pricing, descriptions, or create new products from Infor.
POST, GET, PUT /rest/customers Synchronize customer records (creation, updates) with Infor.
PUT /rest/inventory/{sku} Update inventory levels in real-time from Infor (WMS/ERP).
POST, GET, DELETE /rest/webhooks Manage webhook subscriptions for event-driven integrations (e.g., new order, customer update).

⚡ Transformation Logic

  • Address Standardization: Kentico's flat address string transformed into Infor's structured address fields (Line1, City, State, Zip, Country).
  • Order Status Mapping: Kentico's 'Pending', 'Processing', 'Shipped', 'Cancelled' mapped to Infor's equivalent 'OrderStatus' values.
  • SKU Harmonization: Ensure 'SKU' from Kentico 'OrderItem' correctly matches 'ItemID' in Infor 'Inventory Item'.
  • Price Calculation: Apply tax and shipping cost logic consistently during 'TotalPrice' mapping between Kentico 'Order' and Infor 'Sales Order'.
  • Customer Deduplication: Logic to match existing Infor 'Customer' records with new Kentico 'Customer' registrations based on email or ID.
  • UOM Conversion: Convert 'Unit of Measure' (UOM) if product data in Kentico and Infor use different units.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS automatically throttles and retries with exponential backoff.
  • Data Validation Failure: Invalid 'SKU' or 'CustomerID' in payload. Error logged, notification sent, message routed to dead-letter queue.
  • Network Connectivity Issue: Temporary service unavailability. iPaaS retries for a configured duration.
  • Infor Business Rule Violation: Infor API rejects a 'Sales Order' due to insufficient 'CreditLimit'. Error captured, and original Kentico 'Order' status potentially updated to 'Pending Review'.
Pricing

Simple, transparent pricing for Kentico + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Kentico with my Infor ERP system?
The most effective approach is to leverage a modern iPaaS (Integration Platform as a Service). An iPaaS provides pre-built connectors, low-code mapping tools, and robust orchestration capabilities to seamlessly synchronize Kentico's eCommerce data (orders, products, customers) with your Infor ERP, ensuring real-time accuracy and automation.

Low-Code/No-Code FAQs

▸ Can I automate Kentico and Infor workflows without extensive coding?
Absolutely. Modern iPaaS platforms offer low-code/no-code visual designers that empower business users and citizen integrators to create and manage complex workflows between Kentico and Infor. This includes automating order fulfillment, customer data synchronization, and product information updates without writing custom code.

Technical FAQs

▸ How does an iPaaS handle Kentico and Infor API rate limits?
An advanced iPaaS intelligently manages API rate limits for both Kentico and Infor through features like intelligent queuing, batching of requests, and exponential backoff retry logic. This ensures that integrations operate efficiently, avoid exceeding limits, and maintain data consistency even during high-volume periods.
▸ What are Kentico webhooks and why are they important for Infor integration?
Kentico webhooks are automated notifications sent from Kentico when specific events occur (e.g., a new order is placed, a product is updated). They are crucial for event-driven architecture, enabling real-time integrations that react immediately to changes in Kentico, rather than relying on less efficient scheduled polling, which is vital for quick Infor updates.

AI & Automation FAQs

▸ What role does AI play in Kentico and Infor integrations?
AI can significantly augment Kentico-Infor integrations by providing capabilities like automated anomaly detection in order data (for fraud prevention), AI-assisted data mapping recommendations, intelligent exception handling, and predictive analytics for inventory and customer behavior. This enhances data quality, reduces manual effort, and offers deeper insights.

Data Management FAQs

▸ How can I ensure data consistency between Kentico and Infor?
Data consistency is achieved through robust data harmonization and transformation pipelines within the iPaaS. This involves defining canonical data models, implementing precise field mappings, and applying data validation rules to ensure that data is accurate and uniformly structured across Kentico, Infor, and other connected platforms.

Challenges & Solutions FAQs

▸ What are the common challenges when integrating Kentico eCommerce with Infor ERP?
Common challenges include maintaining real-time inventory accuracy, synchronizing complex product catalogs, harmonizing customer data across systems, ensuring secure payment processing, and automating order-to-cash workflows. A modern iPaaS is specifically designed to address these complexities efficiently.

Financial FAQs

▸ How do Infor integrations impact financial close processes?
Automated Infor integrations, especially for financial data from Kentico's payment systems, significantly streamline the financial close process. By ensuring real-time, accurate posting of transactions to Infor's General Ledger, it reduces manual reconciliation, accelerates reporting, and improves compliance, leading to faster and more reliable financial statements.
Implementation Timeline

Go live with Kentico + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Kentico + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Kentico + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo