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Unify eCommerce & ERP: Seamless NetSuite Kentico Integration

Automate order-to-cash, synchronize inventory, and gain a 360° customer view with a powerful low-code iPaaS solution.

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The Challenge

The Disconnect: Why Fragmented NetSuite & Kentico Data Hinders Growth

Without a robust integration, your NetSuite ERP and Kentico DXP eCommerce operate in silos, creating a chasm of manual processes, data inaccuracies, and missed opportunities. This disconnect impacts every aspect of your business, from inventory management to customer satisfaction.

  • Manual order entry leads to delays and errors in fulfillment.
  • Outdated inventory in Kentico causes overselling and customer dissatisfaction.
  • Disjointed customer data prevents personalized marketing and sales efforts.
  • Slow financial reconciliation due to manual invoice and payment processing.
  • Inconsistent product information across systems confuses customers.
  • Lack of real-time insights for strategic decision-making.
Integration Diagram
Solution Illustration
The Solution

The Intelligent Solution: Bridging NetSuite and Kentico with iPaaS

Our powerful iPaaS (Integration Platform as a Service) provides a comprehensive, low-code solution to seamlessly connect NetSuite ERP and Kentico DXP. By leveraging an API-first, event-driven architecture, we automate critical workflows, harmonize data, and provide real-time visibility across your entire digital commerce ecosystem.

  • Bi-directional data synchronization for key entities.
  • Real-time event-driven workflow automation.
  • Visual low-code/no-code integration designer.
  • Pre-built connectors for NetSuite and Kentico.
  • Robust error handling and monitoring.
Implementation Timeline

Go live with Kentico + NetSuite in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and NetSuite, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + NetSuite deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bi-directional data synchronization for key entities.
  • Real-time event-driven workflow automation.
  • Visual low-code/no-code integration designer.
  • Pre-built connectors for NetSuite and Kentico.
  • Robust error handling and monitoring.
  • Scalable cloud-native architecture.
  • AI-assisted mapping and validation.

Technical Integration Details: Connecting NetSuite and Kentico

Our iPaaS provides a robust and secure framework for connecting NetSuite and Kentico. It leverages native APIs, event-driven architecture, and a canonical data model to ensure reliable, scalable, and high-performance data exchange.

Data Flow Steps

Authentication & Connection: Configure secure API connections using NetSuite's Token-Based Authentication (TBA) and Kentico's API Keys/OAuth 2.0 within the iPaaS credential vault.

Event Listener Setup: Configure Kentico webhooks to trigger iPaaS workflows on critical events (e.g., new order, product update). For NetSuite, leverage SuiteTalk RESTlets/Suitelets or scheduled searches for outbound events.

Canonical Data Model: Define a standardized intermediary data model within the iPaaS for common entities (e.g., Order, Product, Customer) to simplify complex mappings and ensure data consistency.

Data Mapping & Transformation: Use the visual mapping canvas to precisely map fields between Kentico entities and NetSuite records, applying transformation logic, lookups, and business rules (e.g., currency conversion, status translations).

Workflow Orchestration: Design multi-step, conditional workflows to manage the full lifecycle of data synchronization and business processes (e.g., order creation, inventory update, customer sync).

Error Handling & Monitoring: Implement comprehensive error logging, automated retries with exponential backoff, dead-letter queues, and real-time alerts for integration health.

Deployment & Governance: Deploy workflows through a structured Dev → QA → Prod pipeline. Monitor API governance limits and optimize throughput with batching and throttling.

Data Touchpoints

Kentico Order <-> NetSuite Sales Order
Kentico Product <-> NetSuite Item
Kentico Inventory Item <-> NetSuite Item (quantityOnHand)
Kentico Customer/User <-> NetSuite Customer
Kentico Payment Transaction <-> NetSuite Customer Payment, Invoice
Kentico Promotion/Coupon <-> NetSuite Item (for discounts/pricing)

"Kentico DXP (Event/Webhook) -> iPaaS (Transform/Orchestrate) -> NetSuite ERP (API Call/Record Update). Bi-directional for key entities like Customer and Item/Product."

Pricing

Simple, transparent pricing for Kentico + NetSuite.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Kentico

Integrating Kentico fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping

A successful NetSuite Kentico integration hinges on accurate mapping of core business entities. Our iPaaS simplifies this with visual tools and AI assistance, ensuring data integrity and consistency.

Customer

Represents an individual or company. Essential for sales, invoicing, and CRM activities in NetSuite, and user profiles/purchase history in Kentico.

Kentico Fields

entityId companyName firstName lastName email phone addressbookList isInactive subsidiary externalId

NetSuite Fields

CustomerID Email FirstName LastName ShippingAddress BillingAddress RegistrationDate UserGroup ContactID

Mapping Notes

Email is typically the primary key for deduplication. 'addressbookList' in NetSuite requires specific handling for multiple addresses. Map Kentico's 'ShippingAddress' and 'BillingAddress' to appropriate 'addressbookList' entries. Ensure 'subsidiary' is correctly mapped for NetSuite OneWorld instances. Use an 'externalId' field in NetSuite to store the Kentico 'CustomerID' for easy lookup.

Next Steps

See Kentico + NetSuite integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash Automation

Automate the entire order lifecycle from Kentico eCommerce to NetSuite for fulfillment and financial processing. This ensures real-time order intake, inventory reservation, customer creation/update, sales order creation, fulfillment triggering, and invoice generation, drastically reducing manual touchpoints and accelerating cash flow.

Integration Steps:

  1. 0 Customer places order on Kentico DXP.
  2. 1 Kentico webhook (new 'Order') triggers iPaaS workflow.
  3. 2 iPaaS maps Kentico 'Order' data (OrderItems, Customer) to NetSuite 'Sales Order'.
  4. 3 New 'Sales Order' created in NetSuite, reserving 'Item' inventory and creating/updating 'Customer' record.
  5. 4 NetSuite triggers fulfillment process (e.g., sending to WMS or internal fulfillment).
  6. 5 Upon 'Item Fulfillment' in NetSuite, 'Invoice' is automatically generated.
  7. 6 Payment details from Kentico 'Payment Transaction' are synced to NetSuite 'Customer Payment' and applied to the 'Invoice'.

Business Outcome

Accelerated order fulfillment (reduces shipping time by days), improved cash flow, minimized order processing errors, and accurate real-time financial reporting.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automate order intake from Kentico to NetSuite, reducing manual processing time by up to 90% and ensuring rapid order-to-cash cycles.
Real-time Inventory Accuracy
Synchronize NetSuite inventory levels with Kentico DXP in near real-time, eliminating overselling and improving customer satisfaction.
Unified Customer Experience
Create a 360-degree customer view by syncing data between Kentico and NetSuite, enabling personalized marketing and superior service.
Reduced Operational Costs
Eliminate manual data entry and reconciliation errors, saving significant labor costs and freeing up resources for strategic initiatives.
Enhanced Financial Visibility
Automate invoice and payment synchronization, providing accurate, up-to-date financial data in NetSuite for better reporting and decision-making.
Agile Business Operations
Leverage low-code tools to quickly adapt integrations to changing business needs, new products, or market demands without extensive coding.
✨

Accelerated Order Fulfillment

90% Faster Order Processing

📋 What You Get

Automate order intake from Kentico to NetSuite, reducing manual processing time by up to 90% and ensuring rapid order-to-cash cycles.

💼 Business Impact

This benefit directly contributes to 90% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Kentico + NetSuite in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and NetSuite, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + NetSuite deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /services/rest/record/v1/customer Create, retrieve, and update Customer records via REST API. Critical for Customer 360 sync.
POST, GET /services/rest/record/v1/salesOrder Create and retrieve Sales Orders via REST API. Primary endpoint for eCommerce order intake.
GET, PUT /services/rest/record/v1/item Retrieve Item details (inventory, pricing) and update inventory via REST API.
POST, GET /services/rest/record/v1/invoice Create and retrieve Invoice records, often linked to a Sales Order, via REST API.
POST /services/rest/record/v1/customerPayment Create Customer Payment records, applying payments against invoices.
POST (SOAP) /services/NetSuitePort20232/NetSuitePort General purpose SOAP endpoint for various operations including search, add, update, delete for most record types (e.g., Customer, Item, SalesOrder, VendorBill).

⚡ Transformation Logic

  • Currency Conversion: Automatically convert prices and amounts for multi-currency operations.
  • Status Mapping: Translate Kentico 'OrderStatus' (e.g., 'Pending', 'Processed') to NetSuite 'orderStatus' (e.g., 'Pending Fulfillment', 'Billed').
  • Address Normalization: Standardize address formats for consistency between systems.
  • Data Enrichment: Pull additional data from one system (e.g., NetSuite customer purchase history) to enrich records in the other (e.g., Kentico customer profile).
  • ID Management: Store external IDs (e.g., Kentico OrderID in NetSuite Sales Order custom field) for seamless cross-system referencing.
  • Conditional Logic: Apply transformations only if certain conditions are met (e.g., update inventory only if 'quantityOnHand' has changed significantly).

🛡️ Error Handling

  • NetSuite API governance limit exceeded (handled by throttling/retries).
  • Invalid data format from Kentico (handled by validation and DLQ).
  • Network connectivity issues between iPaaS and either system (handled by retries).
  • Missing mandatory fields in NetSuite (handled by validation and alerts).
  • Duplicate record creation in NetSuite (handled by external ID checks and deduplication logic).
  • Kentico API rate limits hit (handled by exponential backoff).
Pricing

Simple, transparent pricing for Kentico + NetSuite.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating NetSuite and Kentico?
The primary benefit is achieving seamless, real-time data synchronization for critical business processes like order-to-cash, inventory management, and customer data unification. This eliminates manual errors, speeds up operations, and provides a consistent customer experience across your eCommerce and ERP platforms.

Technical FAQs

▸ How does this integration handle NetSuite's API governance limits?
Our iPaaS is designed to intelligently manage NetSuite's strict API governance limits. It employs strategies such as intelligent queuing, batching of requests, exponential backoff for retries, and can distribute API calls across multiple NetSuite integration users to ensure optimal throughput without hitting limits.
▸ Is the integration real-time or batch-based?
The integration supports both real-time, event-driven synchronization (e.g., new orders from Kentico, inventory updates from NetSuite via webhooks/SuiteTalk) and scheduled batch processes for less time-sensitive data. This hybrid approach ensures optimal performance and responsiveness where it matters most.
▸ How are errors handled in the integration workflow?
Our solution employs a multi-tiered error handling strategy. It includes comprehensive logging, automated retries with exponential backoff for transient issues, routing persistent failures to a dead-letter queue for manual review, and real-time alerts to notify relevant teams of critical problems. AI also assists in identifying and resolving common error patterns.

Customization FAQs

▸ Can I synchronize custom fields between NetSuite and Kentico?
Absolutely. Our iPaaS provides robust capabilities to map and synchronize custom fields defined in both NetSuite (on entities like Customer, Item, Sales Order) and Kentico (on Product, Order, User entities). The visual mapping interface makes this process straightforward, even for complex custom field structures.

AI Features FAQs

▸ How does AI enhance the NetSuite Kentico integration?
AI significantly augments the integration by providing intelligent mapping suggestions, automating data validation and anomaly detection (e.g., flagging suspicious orders or inconsistent product data), and even suggesting or applying self-healing actions for common errors. This improves data quality and reduces manual effort.

Security FAQs

▸ What security measures are in place for the integration?
We prioritize enterprise-grade security. This includes using NetSuite's Token-Based Authentication (TBA) and Kentico's API Keys/OAuth 2.0, enforcing TLS 1.2+ for all data in transit, AES-256 encryption for data at rest, IP whitelisting, strict access controls, and comprehensive audit trails. Our platform adheres to SOC 2 Type 2 and relevant compliance standards like GDPR and PCI DSS.

Low-Code FAQs

▸ Can business users manage the integration without coding?
Yes, a core advantage of our iPaaS is its low-code/no-code interface. Business users and citizen integrators can visually design, deploy, and manage complex integration workflows, map data fields, and define business rules using drag-and-drop tools, significantly reducing reliance on IT and accelerating agility.
Implementation Timeline

Go live with Kentico + NetSuite in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and NetSuite, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + NetSuite deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Kentico + NetSuite.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Kentico + NetSuite integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo