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Connect™

Unify Kentico eCommerce with SAP ERP: Drive Real-time Operations & Customer Experiences

Streamline Order-to-Cash, Sync Product Data, and Achieve a 360-Degree Customer View with Intelligent iPaaS Integration.

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The Challenge

The Challenge of Disconnected eCommerce & ERP Systems

Running a modern digital business with Kentico eCommerce and SAP ERP in silos creates significant operational inefficiencies and limits growth potential. Without seamless integration, organizations face a myriad of challenges that impact customer satisfaction, profitability, and scalability.

  • Manual data entry leading to errors and delays
  • Inaccurate, outdated inventory causing overselling and stockouts
  • Fragmented customer data across systems, hindering personalization
  • Slow order fulfillment cycles and frustrated customers
  • Complex, time-consuming financial reconciliation processes
  • Lack of real-time visibility into sales and operations
Integration Diagram
Solution Illustration
The Solution

Intelligent Kentico & SAP Integration with Modern iPaaS

Our solution provides a powerful, low-code/no-code Integration Platform as a Service (iPaaS) to seamlessly connect Kentico's rich eCommerce and DXP capabilities with SAP's robust back-end ERP functionalities. By orchestrating real-time data flows and automating critical workflows, we empower your business to operate with unparalleled efficiency, accuracy, and agility.

  • Pre-built, customizable connectors for Kentico and SAP
  • Drag-and-drop visual workflow designer
  • Real-time, event-driven data synchronization
  • AI-assisted data mapping and transformation
  • Centralized monitoring and error handling
Implementation Timeline

Go live with Kentico + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built, customizable connectors for Kentico and SAP
  • Drag-and-drop visual workflow designer
  • Real-time, event-driven data synchronization
  • AI-assisted data mapping and transformation
  • Centralized monitoring and error handling
  • Secure credential management and compliance

Technical Integration Overview: Kentico & SAP iPaaS Architecture

Our integration solution establishes a robust, secure, and scalable connection between Kentico and SAP using an advanced iPaaS. This architecture prioritizes real-time, event-driven data exchange, leveraging the strengths of both platforms' APIs and modern integration patterns.

Data Flow Steps

Secure Connection & Authentication: Establish secure, encrypted connections using OAuth 2.0 for Kentico and SAP S/4HANA OData, or SAP Cloud Connector for on-premise ECC BAPIs/RFCs. Credentials are securely managed in an iPaaS vault.

Event-Driven Triggers: Configure Kentico webhooks (e.g., for new orders, customer updates) and subscribe to SAP Event Mesh topics (e.g., Material changes, Sales Order status) to initiate real-time workflows.

Data Ingestion & Transformation: iPaaS receives data payloads, applies schema mapping, data type conversions, and business-specific transformations (e.g., currency conversion, address standardization, value lookups). AI assists in suggesting and validating these transformations.

Business Logic & Orchestration: Complex workflows are designed visually to include conditional branching, data validation against predefined rules, enrichment from other systems, and intelligent error handling.

API Invocation & Data Delivery: iPaaS invokes relevant Kentico or SAP APIs (REST, OData, BAPIs, RFCs) to create, update, or retrieve records. Batching and rate limiting are managed automatically.

Error Handling & Monitoring: Failed transactions are logged, retried with exponential backoff, and routed to dead-letter queues if persistent. Centralized dashboards provide real-time visibility and alerts.

Status Updates & Reconciliation: Post-processing, status updates (e.g., order status, inventory levels) are synchronized back to the originating system or other relevant applications.

Data Touchpoints

Kentico Orders <-> SAP Sales Orders
Kentico Customers <-> SAP Business Partners/Customer Master
Kentico Products/Product Variants <-> SAP Materials (Master Data & Inventory)
Kentico Payments <-> SAP Journal Entries/Financial Documents
Kentico Inventory <-> SAP Stock Levels (Plant/Storage Location)

"Kentico (Event Source: Webhooks for Orders, Customers, Payments) --> iPaaS (Connectors, Data Transformation, AI Logic, Workflow Orchestration, Error Handling) --> SAP (Target System: OData APIs for Sales Orders, Business Partners, Materials, Journal Entries, or RFC/BAPI for ECC) <-- SAP (Event Source: Event Mesh for Material Updates, Order Status, or Polling for ECC) --> iPaaS --> Kentico (API for Inventory, Product, Order Status Updates)."

Pricing

Simple, transparent pricing for Kentico + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Kentico

Integrating Kentico fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Field-Level Mappings for Kentico-SAP Integration

Understanding how core business entities map between Kentico's eCommerce model and SAP's comprehensive ERP structure is fundamental. Our iPaaS provides a visual canvas for precise, field-level mapping, augmented by AI for efficiency and accuracy.

Order

Represents a customer's purchase in Kentico and translates to a Sales Order in SAP, driving fulfillment and financial processes.

Kentico Fields

OrderID OrderDate OrderStatus CustomerGUID BillingAddress ShippingAddress TotalPrice CurrencyCode PaymentMethod TransactionID CouponCode ShippingOption

SAP Fields

SalesOrderID SalesOrderType SoldToParty ShipToParty CustomerID OrderDate RequestedDeliveryDate Currency TotalNetValue PaymentTerms Incoterms SalesOrganization DistributionChannel Division

Mapping Notes

Kentico's OrderID can map to a custom field or external reference in SAP Sales Order. CustomerGUID maps to SAP's SoldToParty (Business Partner ID). Kentico's Billing/Shipping Address fields map to respective address structures in SAP. OrderStatus requires careful mapping between Kentico's lifecycle (e.g., 'Pending', 'Processing', 'Shipped') and SAP's document flow statuses. PaymentMethod and TransactionID are crucial for financial reconciliation.

Next Steps

See Kentico + SAP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Order-to-Fulfillment Automation

Automate the entire order lifecycle from Kentico eCommerce checkout to sales order creation, inventory deduction, and delivery processing in SAP ERP. This ensures timely fulfillment and accurate customer communication.

Integration Steps:

  1. 0 Customer places an order on Kentico eCommerce.
  2. 1 Kentico webhook triggers an iPaaS flow with new Order data.
  3. 2 iPaaS transforms Kentico Order, OrderItem, Customer, and Address entities into SAP Sales Order (ASalesOrder or BAPISALESORDER_CREATEFROMDAT2) and Business Partner structures.
  4. 3 iPaaS validates data against SAP business rules (e.g., material availability, credit check).
  5. 4 SAP creates a Sales Order and updates inventory (Material/Product).
  6. 5 SAP sends confirmation/status updates back to Kentico (via API/Event Mesh) for customer order tracking.
  7. 6 SAP proceeds with delivery and invoicing process.

Business Outcome

Real-time order processing, accurate inventory, faster fulfillment, improved customer satisfaction, reduced manual errors.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Boost Operational Efficiency
Automate manual data entry and redundant tasks, freeing up your teams to focus on strategic initiatives rather than data reconciliation.
Ensure Real-time Data Accuracy
Synchronize critical data like inventory, pricing, and customer profiles instantly, eliminating discrepancies and improving reliability.
Enhance Customer Experience
Provide customers with accurate product availability, real-time order status, and personalized interactions based on a unified customer view.
Accelerate Order-to-Cash Cycle
Streamline order processing from Kentico checkout to SAP fulfillment and invoicing, reducing lead times and improving cash flow.
Improve Business Agility
Rapidly adapt to market changes, new product introductions, or evolving business processes with flexible, low-code integration workflows.
Strengthen Data Security & Compliance
Leverage secure communication protocols, centralized credential management, and comprehensive audit trails to meet regulatory requirements.
✨

Boost Operational Efficiency

70% Reduction in manual effort

📋 What You Get

Automate manual data entry and redundant tasks, freeing up your teams to focus on strategic initiatives rather than data reconciliation.

💼 Business Impact

This benefit directly contributes to 70% improvement in Reduction in manual effort, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Kentico + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /rest/ecommerce/orders Create new sales orders in Kentico (e.g., for call center orders).
GET, PUT /rest/ecommerce/orders/{orderId} Retrieve or update specific order details, status, or fulfillment information.
POST, GET, PUT /rest/ecommerce/products Manage product catalog: create new products, retrieve product details, or update pricing and inventory.
POST, GET, PUT /rest/customers Synchronize customer records, including new registrations, profile updates, and address changes.
PUT /rest/inventory/{sku} Update inventory levels for specific SKUs in real-time.
POST, GET, DELETE /rest/webhooks Manage webhook subscriptions for event-driven integrations.

⚡ Transformation Logic

  • Data Type Conversion: Automatically convert data types (e.g., string to integer, date formats) between Kentico and SAP.
  • Value Mapping: Map discrete values (e.g., Kentico 'Online' payment method to SAP 'Z001' payment type).
  • Aggregation/Splitting: Combine multiple Kentico fields into one SAP field or split SAP fields into multiple Kentico fields.
  • Conditional Logic: Apply rules like 'If Kentico Order Total > $1000, then apply special credit check in SAP'.
  • Lookup & Enrichment: Fetch additional data from SAP (e.g., GL Account for a specific payment method) or external services to enrich Kentico data.
  • Address Standardization: Use external services or internal logic to standardize address formats for SAP.
  • SKU Harmonization: Ensure consistent SKU identification across both systems, handling variations if necessary.

🛡️ Error Handling

  • SAP API rate limit exceeded: iPaaS automatically queues and retries with exponential backoff.
  • Invalid data from Kentico: iPaaS flags the record, sends to dead-letter queue, and notifies.
  • Network outage between iPaaS and SAP: iPaaS retries until connection is restored, ensuring eventual consistency.
  • SAP business logic error (e.g., 'Material not available'): iPaaS captures the SAP error message and relays it, potentially triggering an alternative workflow or notification.
Pricing

Simple, transparent pricing for Kentico + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Kentico with my SAP ERP system?
The most effective approach is to leverage a modern Integration Platform as a Service (iPaaS). An iPaaS provides pre-built connectors, low-code/no-code mapping tools, and robust orchestration capabilities to seamlessly synchronize Kentico's eCommerce data (orders, products, customers) with your SAP ERP, ensuring real-time accuracy and automation.

Low-Code/No-Code FAQs

▸ Can I automate Kentico and SAP workflows without extensive coding?
Absolutely. Modern iPaaS platforms offer low-code/no-code visual designers that empower business users and citizen integrators to create and manage complex Kentico-SAP workflows. This includes automating order fulfillment, product data synchronization, and customer profile updates without writing custom code.

Technical FAQs

▸ How does an iPaaS handle Kentico's and SAP's API rate limits?
An advanced iPaaS intelligently manages API rate limits for both Kentico and SAP through features like intelligent queuing, batching of requests, and exponential backoff retry logic. This ensures that integrations operate efficiently, avoid exceeding limits, and maintain data consistency even during high-volume periods.
▸ What are Kentico webhooks and SAP Event Mesh, and why are they important?
Kentico webhooks are automated notifications sent from Kentico when specific events occur (e.g., a new order). SAP Event Mesh is a cloud service for event-driven communication in SAP. Both are crucial for event-driven architecture, enabling real-time integrations that react immediately to changes, rather than relying on less efficient scheduled polling.

AI & Automation FAQs

▸ What role does AI play in Kentico-SAP integrations?
AI significantly augments Kentico-SAP integrations by providing capabilities like automated anomaly detection in order data (for fraud prevention), AI-assisted data mapping recommendations, intelligent exception handling, and predictive analytics for inventory and customer behavior. This enhances data quality, reduces manual effort, and offers deeper insights.

Data Management FAQs

▸ How can I ensure data consistency between Kentico and SAP?
Data consistency is achieved through robust data harmonization and transformation pipelines within the iPaaS. This involves defining canonical data models, implementing precise field mappings, and applying data validation rules to ensure that data is accurate and uniformly structured across Kentico and SAP.

Challenges & Solutions FAQs

▸ What are the common challenges when integrating Kentico eCommerce with SAP?
Common challenges include maintaining real-time inventory accuracy, synchronizing complex product catalogs, harmonizing customer data across systems, ensuring secure payment processing, and automating end-to-end order fulfillment workflows. A modern iPaaS is specifically designed to address these complexities efficiently.

Implementation & Governance FAQs

▸ How do I manage the lifecycle of Kentico-SAP integrations from development to production?
A robust iPaaS provides features for integration lifecycle management, including version control for integration flows, environment promotion (Dev -> QA -> Prod), and automated testing capabilities. This ensures changes are thoroughly tested and deployed in a controlled manner, maintaining system stability and reliability.
Implementation Timeline

Go live with Kentico + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Kentico + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Kentico + SAP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo