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Unlock Seamless Operations: Syspro & Kentico eCommerce Integration

Automate order-to-cash, synchronize inventory in real-time, and unify customer data for a superior digital experience. Power your growth with intelligent ERP-eCommerce connectivity.

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The Challenge

The Hidden Costs of Disconnected Syspro & Kentico Systems

Without a robust integration, your Syspro ERP and Kentico eCommerce platforms operate in silos, leading to critical inefficiencies, data discrepancies, and frustrated customers. This disconnect creates a bottleneck that stifles growth and undermines your digital strategy.

  • Manual order entry from Kentico into Syspro, leading to delays and human error.
  • Outdated inventory levels on Kentico, causing overselling and backorder headaches.
  • Inconsistent customer data across systems, impacting personalization and support.
  • Delayed product updates and pricing changes from ERP to the eCommerce storefront.
  • Complex and manual reconciliation of payments and refunds between Kentico and Syspro accounting.
  • Lack of real-time visibility into order fulfillment status for both customers and internal teams.
Integration Diagram
Solution Illustration
The Solution

Intelligent Integration: Connecting Syspro & Kentico with iPaaS

Our integration solution leverages a modern Integration Platform as a Service (iPaaS) to create a robust, real-time bridge between Syspro and Kentico. This empowers your business with automated workflows, accurate data, and actionable insights, all managed through an intuitive low-code interface enhanced by AI.

  • Real-time Order-to-Cash Automation
  • Bidirectional Product & Inventory Sync
  • Comprehensive Customer Profile Unification
  • Automated Refund & Return Workflows
  • AI-Powered Data Validation & Anomaly Detection
Implementation Timeline

Go live with Kentico + Syspro in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Syspro, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Syspro deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Order-to-Cash Automation
  • Bidirectional Product & Inventory Sync
  • Comprehensive Customer Profile Unification
  • Automated Refund & Return Workflows
  • AI-Powered Data Validation & Anomaly Detection
  • Low-Code/No-Code Workflow Design

Technical Integration: API-First & Event-Driven Architecture

Our integration strategy for Syspro and Kentico prioritizes an API-first and event-driven architecture, orchestrated through a robust iPaaS. This approach ensures real-time data synchronization, high reliability, and scalability, minimizing latency and maximizing operational efficiency.

Data Flow Steps

API Connectivity: Establish secure connections to Syspro's API Services and Kentico's REST/GraphQL APIs using respective authentication methods.

Event Listener Configuration: Configure Kentico webhooks (e.g., for new orders, customer updates) to trigger iPaaS workflows instantly. Implement change data capture or intelligent polling for Syspro events where webhooks are not native.

Data Transformation & Mapping: Utilize the iPaaS's visual mapping engine to translate data schemas, enrich fields, and apply business rules for seamless data exchange.

Workflow Orchestration: Design multi-step workflows to manage complex processes like order-to-cash, including error handling, retries, and conditional logic.

Monitoring & Alerting: Implement centralized monitoring dashboards and automated alerts to ensure continuous operation and rapid issue resolution.

Deployment & Governance: Manage integration lifecycle through Dev-QA-Prod environments with version control and automated testing.

Data Touchpoints

Kentico: Orders, Products, Customers/Users, Inventory Items, Payment Transactions.
Syspro: Sales Orders, Product/Items, Customers, Inventory Records, AR Invoices, Payments, Shipments.

"Kentico DXP (eCommerce) -> (Webhook/API) -> iPaaS -> (API Calls) -> Syspro ERP (Order, Inventory, Customer, Finance) -> (API Calls/Events) -> iPaaS -> (API Updates) -> Kentico DXP (Order Status, Inventory). This represents a bidirectional, event-driven flow orchestrated by the iPaaS."

Pricing

Simple, transparent pricing for Kentico + Syspro.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Kentico

Integrating Kentico fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Syspro-Kentico Integration

Seamless data exchange between Syspro and Kentico relies on precise mapping of core business entities. Our iPaaS facilitates this with visual tools, ensuring data integrity and consistency across your ERP and eCommerce platforms.

Sales Order / Order

Represents a customer's purchase. Flows from Kentico (Order) to Syspro (Sales Order) for fulfillment and financial processing.

Kentico Fields

OrderNumber CustomerCode OrderDate OrderStatus OrderTotal LineItems (StockCode, Quantity, UnitPrice, Discount) ShipToAddress BillToAddress

Syspro Fields

OrderID OrderDate CustomerID OrderStatus TotalPrice ShippingAddress BillingAddress PaymentMethod OrderItems (SKU, Quantity, Price)

Mapping Notes

Map Kentico's 'OrderItems' to Syspro's 'Sales Order LineItems' with careful consideration for pricing, discounts, and tax components. Ensure 'OrderStatus' translation between systems. Use Kentico's 'OrderID' as an external reference in Syspro.

Next Steps

See Kentico + Syspro integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash Automation

Automate the entire sales order lifecycle from Kentico to Syspro, ensuring rapid fulfillment and accurate financial processing.

Integration Steps:

  1. 0 Customer places an order on Kentico DXP.
  2. 1 Kentico webhook triggers iPaaS workflow.
  3. 2 iPaaS maps Kentico order data to Syspro Sales Order schema.
  4. 3 Syspro Sales Order is created, reserving inventory.
  5. 4 Syspro generates invoice and processes payment (via gateway integration).
  6. 5 Order status and tracking information updated back to Kentico.

Business Outcome

Reduced order processing time, improved cash flow, enhanced customer satisfaction with real-time updates.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automate order processing from Kentico to Syspro in real-time, drastically reducing manual entry and speeding up delivery times.
Eliminate Overselling & Stockouts
Maintain accurate, real-time inventory levels synchronized from Syspro to Kentico, preventing frustrating stock discrepancies.
Unified Customer Experience
Synchronize customer profiles between Kentico and Syspro, providing a 360-degree view for personalized marketing and better service.
Enhanced Data Accuracy
Automated, validated data flows minimize human error, ensuring consistent product, pricing, and financial information across systems.
Reduced Operational Costs
Automate repetitive tasks, freeing up staff to focus on strategic initiatives rather than manual data reconciliation.
Faster Time-to-Market
Quickly update product information, pricing, and promotions from Syspro to Kentico, responding rapidly to market changes.
✨

Accelerated Order Fulfillment

80% Reduction in Order Processing Time

📋 What You Get

Automate order processing from Kentico to Syspro in real-time, drastically reducing manual entry and speeding up delivery times.

💼 Business Impact

This benefit directly contributes to 80% improvement in Reduction in Order Processing Time, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Kentico + Syspro in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Syspro, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Syspro deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /APIServices/SalesOrderService/AddSalesOrder Create new sales orders in Syspro from Kentico eCommerce orders.
GET /APIServices/InventoryService/GetStockBalance Retrieve real-time inventory levels for specific items to update Kentico.
POST /APIServices/CustomerService/AddCustomer Create new customer records in Syspro based on Kentico registrations or purchases.
PUT /APIServices/InventoryService/UpdateStockItem Update product details (e.g., pricing, description) in Syspro, often sourced from a PIM or master data system.
POST /APIServices/ARInvoiceService/AddARInvoice Create Accounts Receivable invoices in Syspro, typically generated post-shipment for Kentico orders.

⚡ Transformation Logic

  • Data Type Conversion: Automatically convert data types (e.g., string to numeric, date formats) between Syspro and Kentico schemas.
  • Field Concatenation/Splitting: Combine Kentico 'FirstName' and 'LastName' into Syspro 'CustomerName'. Split Syspro 'Address' into Kentico 'Address1', 'Address2'.
  • Conditional Logic: Apply rules like 'if Kentico order total > $1000, mark for manager approval in Syspro'.
  • Lookup Tables: Translate Syspro 'PaymentTermsCode' to Kentico 'PaymentMethod' names.
  • Data Enrichment: Add derived fields (e.g., 'OrderSource: Kentico') to Syspro sales orders. Add SEO-friendly meta descriptions to Kentico products based on Syspro data.

🛡️ Error Handling

  • Syspro API returning a 'Customer not found' error during order creation (iPaaS creates customer first).
  • Kentico webhook failing to deliver event due to network issue (iPaaS retries or uses queue).
  • Invalid data format from Syspro preventing Kentico product update (iPaaS transforms or logs).
  • Timeout errors during large batch updates (iPaaS uses smaller batches or asynchronous processing).
Pricing

Simple, transparent pricing for Kentico + Syspro.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Benefits FAQs

▸ What are the primary benefits of integrating Syspro with Kentico?
The primary benefits include real-time order-to-cash automation, accurate inventory synchronization, unified customer profiles, faster product updates, and reduced manual errors. This leads to increased operational efficiency, cost savings, and a superior customer experience.

Technical FAQs

▸ How does this integration handle real-time inventory updates?
The integration uses an event-driven approach. When inventory levels change in Syspro (e.g., due to sales, receipts, adjustments), the iPaaS detects these changes and immediately updates the corresponding 'Inventory Item' in Kentico via its API, ensuring your eCommerce store always displays accurate stock levels.

Customization FAQs

▸ Can I customize the integration workflows without coding?
Absolutely. Our iPaaS platform offers a low-code/no-code visual designer. Business users and citizen integrators can easily drag-and-drop components, define data mappings, and implement custom business logic or conditional rules without writing extensive code, accelerating deployment and increasing agility.

AI FAQs

▸ What role does AI play in the Syspro-Kentico integration?
AI enhances the integration through auto-mapping suggestions, anomaly detection (e.g., flagging suspicious orders or inventory discrepancies), smart error resolution, and predictive insights for inventory optimization. This moves beyond basic automation to intelligent operations, improving data quality and efficiency.

Security FAQs

▸ How is data security and compliance ensured during the integration?
Data security is paramount. We enforce TLS 1.2+ encryption for all data in transit, use OAuth 2.0 or token-based authentication with least privilege, implement IP whitelisting, and adhere to standards like GDPR, CCPA, and PCI DSS. All integration activities are logged for comprehensive audit trails.

Error Handling FAQs

▸ What happens if there's an error during data synchronization?
Our integration includes robust error handling. Transient errors trigger intelligent retries with exponential backoff. Persistent errors are logged in detail, trigger immediate alerts to relevant teams, and are routed to a dead-letter queue for review and reprocessing. AI can also suggest or automate remediation for common errors.

Performance FAQs

▸ Can the integration handle high volumes of eCommerce orders?
Yes, the architecture is designed for scalability. It leverages asynchronous processing with message queues, efficient batching for bulk operations, and cloud-native iPaaS capabilities to handle high transaction volumes during peak periods, ensuring continuous and reliable data flow.
Implementation Timeline

Go live with Kentico + Syspro in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico and Syspro, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico + Syspro deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Kentico + Syspro.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Kentico + Syspro integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo