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Unify eCommerce & Healthcare: Seamless Magento Epic Integration

Empower patient-centric commerce, automate medical supply chains, and synchronize critical health and order data for unparalleled operational efficiency and compliance.

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The Challenge

Bridging the Divide: The Challenge of Disconnected Healthcare eCommerce

Healthcare organizations and medical suppliers often struggle with fragmented systems, where vital patient care data in Epic remains isolated from commercial operations in Magento. This siloed approach leads to manual data entry, fulfillment delays, inventory inaccuracies, and significant compliance risks when managing patient-specific orders, medical supplies, or health-related product sales.

  • Manual data entry and reconciliation between eCommerce and EHR systems.
  • Delayed order fulfillment for critical medical devices and supplies.
  • Inaccurate inventory levels leading to stockouts or overselling.
  • Lack of a unified 360-degree view of patient interactions (clinical and commercial).
  • High risk of non-compliance with HIPAA, PCI DSS, and other regulations.
  • Inefficient claims processing for health-related product purchases.
Integration Diagram
Solution Illustration
The Solution

Intelligent Interoperability: Connecting Magento and Epic with a Modern iPaaS

Our advanced iPaaS solution provides a robust, secure, and scalable bridge between Magento's powerful eCommerce capabilities and Epic's comprehensive EHR. By leveraging an API-first, event-driven architecture, we enable real-time, bi-directional synchronization of critical entities like patient orders, medical supplies, patient demographics, and billing information, transforming your healthcare commerce operations.

  • Real-time, bi-directional data synchronization for key entities.
  • Low-code/no-code visual workflow design for rapid automation.
  • AI-assisted mapping and data validation for enhanced accuracy.
  • HIPAA and PCI DSS compliant security framework.
  • Scalable, cloud-native architecture for high-volume transactions.
Implementation Timeline

Go live with Magento + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Magento and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Magento + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time, bi-directional data synchronization for key entities.
  • Low-code/no-code visual workflow design for rapid automation.
  • AI-assisted mapping and data validation for enhanced accuracy.
  • HIPAA and PCI DSS compliant security framework.
  • Scalable, cloud-native architecture for high-volume transactions.
  • Comprehensive monitoring, alerting, and error handling.
  • Reusable connectors for Magento and Epic FHIR APIs.

Deep Dive: Magento & Epic Integration Architecture

Our integration leverages a modern, event-driven iPaaS to orchestrate complex data flows between Magento's robust REST/SOAP APIs and Epic's FHIR (Fast Healthcare Interoperability Resources) APIs via 'Open Epic'. This architecture ensures secure, real-time, and bi-directional data exchange, adhering to industry best practices and compliance standards like HIPAA and PCI DSS.

Data Flow Steps

Connect & Authenticate: Securely establish API connections to Magento and Epic using OAuth/token-based authentication, managed by the iPaaS credential vault.

Define Workflows: Design event-driven integration flows using the iPaaS's visual designer, specifying triggers (webhooks, API calls, events) and actions.

Map & Transform Data: Utilize AI-assisted mapping to translate data schemas between Magento (eCommerce entities) and Epic (FHIR resources), applying necessary business logic and validation rules.

Orchestrate Data Flow: The iPaaS manages the secure, bi-directional movement of data, handling error resolution, retries, and ensuring data consistency across systems.

Monitor & Alert: Continuously monitor integration performance, data quality, and security through centralized dashboards, with automated alerts for critical issues.

Data Touchpoints

Magento Order ↔ Epic ServiceRequest/Claim
Magento Customer ↔ Epic Patient
Magento Inventory (Stock Item) ↔ Epic Supply Item (internal)
Magento Shipment → Epic Encounter/ServiceRequest (for tracking)
Magento Invoice → Epic Claim (for billing reconciliation)
Magento Payment Transaction → Epic Claim (for payment details)

"Magento and Epic connect via a central iPaaS. New Orders in Magento trigger real-time updates to Epic (e.g., ServiceRequest, Claim). Patient data (FHIR: Patient) syncs bi-directionally between Epic and Magento (Customer). Inventory from Epic (Supply Item) updates Magento (Stock Item). Shipments from Magento (Shipment) confirm fulfillment in Epic. All data flows are secured with encryption and validated for compliance."

Pricing

Simple, transparent pricing for Magento + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Magento

Integrating Magento fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
  • ✓
    New Magento Order → Epic ServiceRequest/Claim
  • ✓
    Epic Supply Order → Magento Order
  • ✓
    Inventory Synchronization (Bi-directional)
  • ✓
    Customer/Patient Profile Synchronization (Bi-directional)
  • ✓
    Shipment Tracking & Fulfillment Status Update
Data Mapping

Key Entities & Intelligent Data Mapping

The integration focuses on harmonizing core business and clinical entities, ensuring data consistency and accuracy across your eCommerce and EHR platforms. Our iPaaS provides visual, low-code mapping tools, augmented by AI, to handle the complex transformations required between Magento's eCommerce schema and Epic's FHIR-based data model.

Customer ↔ Patient

Synchronizing customer profiles from Magento to patient records in Epic, and vice versa. Critical for a unified view and personalized experiences.

Magento Fields

id (customer_id) email firstname lastname addresses[] (street, city, region, postcode, country_id, telephone) group_id created_at updated_at

Epic Fields

id (FHIR Patient.id) identifier (MRN, SSN, external_id) name (given, family, prefix) gender birthDate address (line, city, state, postalCode, country) telecom (phone, email) active

Mapping Notes

Requires careful mapping of name components, address structures, and contact details. Magento customer groups might map to Epic patient attributes or flags. Robust deduplication logic is essential to prevent duplicate patient records in Epic. Consider a unique identifier (e.g., email or external_id) for initial matching.

Next Steps

See Magento + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Patient-Specific Medical Device Order Automation

A clinician places an order for a specialized medical device or supply kit within Epic (e.g., as a ServiceRequest linked to an Encounter). This action triggers the iPaaS to automatically create a corresponding order in Magento, pre-populated with patient details (from the Patient entity) and shipping information. Magento then processes the order, and shipment tracking updates (Shipment entity) flow back to Epic for comprehensive patient record updates.

Integration Steps:

  1. 0 Clinician creates ServiceRequest/Order in Epic for a specific medical device.
  2. 1 Epic event triggers iPaaS to capture ServiceRequest data.
  3. 2 iPaaS transforms ServiceRequest into a Magento Order, linking to existing Customer/Patient.
  4. 3 Magento processes the order for fulfillment.
  5. 4 Shipment confirmation from Magento updates Epic Patient record via iPaaS.

Business Outcome

Accelerated delivery of critical medical devices, improved patient satisfaction, reduced manual order entry.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Patient Care & Fulfillment
Automate the flow of patient-specific product orders from Epic to Magento for faster dispatch of critical medical devices or supplies, directly improving patient access and care continuity.
Enhanced Data Accuracy & Compliance
Ensure consistent patient demographics, order details, and inventory levels across systems while maintaining strict HIPAA and PCI DSS compliance with robust security measures and audit trails.
Streamlined Supply Chain & Inventory
Achieve real-time synchronization of medical supply inventory between Magento and Epic's supply management, preventing critical stockouts, optimizing procurement, and reducing carrying costs.
Improved Patient Experience (Commerce)
Offer personalized product recommendations and seamless order tracking for health-related items, driven by a unified patient/customer profile, enhancing satisfaction and loyalty.
Reduced Manual Effort & Operational Costs
Eliminate manual data entry, reconciliation, and exception handling through intelligent automation, freeing up valuable clinical and administrative staff to focus on high-value activities.
360-Degree View of Patient Commerce
Gain a holistic understanding of patient interactions, from clinical care in Epic to product purchases in Magento, supporting better decision-making and personalized engagement strategies.
Scalable & Future-Proof Architecture
A flexible, cloud-native iPaaS ensures your integration can adapt to evolving business needs, new Epic modules, or Magento upgrades without costly re-engineering, providing long-term agility.
✨

Accelerated Patient Care & Fulfillment

30% Faster Order Fulfillment

📋 What You Get

Automate the flow of patient-specific product orders from Epic to Magento for faster dispatch of critical medical devices or supplies, directly improving patient access and care continuity.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Fulfillment, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Magento + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Magento and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Magento + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET, POST, PUT /rest/V1/orders Retrieve order details, create new orders, or update existing order statuses (e.g., fulfilling orders from ERP/WMS).
GET, POST, PUT /rest/V1/products Manage product catalog: retrieve product information, create new products, or update product attributes (e.g., price, stock from PIM/ERP).
GET, POST, PUT /rest/V1/customers Synchronize customer data: retrieve customer details, create new customer accounts, or update customer information (e.g., address, contact details from CRM).
GET, PUT /rest/V1/stockItems/{productSku} Manage inventory levels for specific products (e.g., real-time stock updates from WMS/ERP).
POST /rest/V1/shipments Create shipments in Magento to reflect fulfillment status from WMS/shipping carriers, including tracking numbers.

⚡ Transformation Logic

  • [ruleName, SKU to FHIR Code Mapping],[description, Transforms Magento product SKUs into standardized FHIR codes (e.g., LOINC, SNOMED CT) for Epic ServiceRequests or Claims, ensuring clinical interoperability.],[logic, Lookup table or AI-assisted mapping service: `Magento.Order.items[].sku` → `Epic.ServiceRequest.code` (CodeableConcept.coding.code)]
  • [ruleName, Address Harmonization],[description, Standardizes address formats between Magento's multi-line address fields and Epic's structured FHIR address components, including validation and enrichment.],[logic, Parse `Magento.Customer.addresses[].street[]` into `Epic.Patient.address.line[]`, `city`, `state`, `postalCode`, `country`.]
  • [ruleName, Order Status Translation],[description, Translates Magento's verbose order statuses into concise Epic ServiceRequest or Claim statuses, ensuring consistent workflow progression.],[logic, Conditional mapping: `Magento.Order.status` ('processing') → `Epic.ServiceRequest.status` ('active'), ('complete') → ('completed').]
  • [ruleName, Patient Identifier Generation],[description, Generates or retrieves a unique Epic Patient identifier (e.g., MRN) when a new customer record from Magento is integrated, linking the commercial and clinical identities.],[logic, If `Epic.Patient.identifier` is null, generate or call Epic's ID service; else, use existing. Map `Magento.Customer.id` to an `external_id` within Epic's `Patient.identifier`.]

🛡️ Error Handling

  • Magento API rate limit exceeded during peak order volume, leading to temporary order processing delays.
  • Epic FHIR validation error due to malformed patient data (e.g., incorrect date format, missing mandatory field).
  • Network connectivity issues between iPaaS and either system, causing temporary data flow interruption.
  • Product SKU in Magento not found in Epic's supply item master, requiring manual cross-referencing.
  • Patient record not found in Epic for a Magento order, necessitating a new patient creation workflow.
  • Payment processing failure in Magento preventing order completion and subsequent Epic claim generation.
  • Data type mismatch during transformation (e.g., string to integer conversion failure).
Pricing

Simple, transparent pricing for Magento + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Security & Compliance FAQs

▸ How does this integration handle patient privacy (PHI) and HIPAA compliance?
Our integration platform is designed with security and compliance at its core. We ensure end-to-end encryption (TLS 1.2+ in transit, AES-256 at rest), strict access controls based on least privilege, and comprehensive audit trails. For PHI, we adhere to HIPAA regulations, including signing Business Associate Agreements (BAAs), implementing data masking for non-production environments, and ensuring all data flows are compliant with privacy standards.

Workflow Automation FAQs

▸ Can this solution automate the ordering of medical devices or supplies based on Epic's care plans?
Absolutely. By leveraging Epic's ServiceRequest entity or custom events, our iPaaS can capture orders initiated within Epic (e.g., from a clinician's care plan) and automatically create corresponding orders in Magento. This streamlines the procurement and fulfillment of patient-specific medical devices and supplies, ensuring seamless continuity of care.

Performance FAQs

▸ What is the typical latency for critical data like inventory or patient orders?
For critical data like new patient orders or inventory level changes, our integration aims for real-time or near real-time synchronization. This is achieved through event-driven architectures utilizing webhooks from Magento and Open Epic events from Epic, minimizing latency to milliseconds or a few seconds, depending on data volume and complexity.

Integration Details FAQs

▸ How does the iPaaS manage complex data mapping between Magento's eCommerce schema and Epic's FHIR standard?
Our iPaaS provides a visual, low-code mapping canvas that simplifies complex data transformations. It includes pre-built connectors for both Magento and Epic, offering intelligent field suggestions and AI-assisted mapping for standard FHIR resources (e.g., Patient, ServiceRequest). This allows for precise mapping of Magento's eCommerce data to Epic's clinical terminology (LOINC, SNOMED CT), ensuring data integrity and interoperability.

Customization FAQs

▸ Can we customize the integration workflows to fit our specific healthcare commerce processes?
Yes, customization is a core strength. Our low-code/no-code iPaaS platform provides a flexible visual designer that allows you to easily modify existing workflows, add custom business logic, incorporate conditional routing, and integrate with other third-party services. This ensures the integration precisely matches your unique operational requirements without extensive coding.

Architecture & Resilience FAQs

▸ What happens if one of the systems (Magento or Epic) goes offline?
Our integration architecture is designed for resilience. The iPaaS employs robust error handling, including message queues for asynchronous processing and configurable retry mechanisms with exponential backoff. If a system goes offline, messages are queued and retried once the system is back online, preventing data loss. Critical failures trigger automated alerts for immediate attention.

Data Flow FAQs

▸ Does the integration support bi-directional synchronization of patient and customer profiles?
Absolutely. Our solution enables seamless bi-directional synchronization of customer profiles from Magento to patient records in Epic, and vice-versa. This ensures that demographic updates, contact information, and other key data points are consistently maintained across both systems, providing a unified 360-degree view of the individual.

AI Enhancements FAQs

▸ How does AI assist in building and maintaining this integration?
AI plays a crucial role by augmenting various aspects of the integration lifecycle. This includes AI-driven suggestions for field mappings, automated anomaly detection for data quality, predictive analytics for operational insights, intelligent routing of tasks, and self-healing capabilities for common error patterns. AI enhances efficiency, reduces manual effort, and improves the overall resilience of the integration.
Implementation Timeline

Go live with Magento + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Magento and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Magento + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Magento + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Magento + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo