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Connect™

Oracle + Salesforce Integration

Clarity Connect™ integrates Oracle with Salesforce, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Oracle and Salesforce through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Oracle and Salesforce.

  • Seamlessly map custom fields in Salesforce (e.g., ExternalID_c, custom objects) to corresponding fields or attributes in Oracle (e.g., DFFs in Fusion Cloud, custom segments in EBS).
  • The iPaaS visual mapper allows easy drag-and-drop mapping of custom fields without coding.
Implementation Timeline

Go live with Oracle + Salesforce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Oracle and Salesforce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Oracle + Salesforce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Seamlessly map custom fields in Salesforce (e.g., ExternalID_c, custom objects) to corresponding fields or attributes in Oracle (e.g., DFFs in Fusion Cloud, custom segments in EBS).
  • The iPaaS visual mapper allows easy drag-and-drop mapping of custom fields without coding.

Robust, Scalable Integration Architecture

The recommended integration architecture positions a modern iPaaS as the central nervous system, intelligently connecting Oracle and Salesforce. This design ensures high availability, scalability, and security, allowing for seamless data exchange and process automation without burdening core systems.

Data Flow Steps

Event-Driven Architecture: Utilize Salesforce Platform Events/CDC and Oracle Business Events for real-time updates.

API-First Design: Leverage native REST APIs for both systems, prioritizing modern, standardized interfaces.

Canonical Data Model: Define a common data structure within the iPaaS to simplify transformations between systems.

Bulk Processing: Employ Salesforce Bulk API 2.0 and Oracle bulk APIs for large data volumes.

Asynchronous Processing: Use message queues to decouple systems and enhance scalability.

Data Touchpoints

iPaaS Platform: Cloud-native, low-code/no-code environment for designing, deploying, and managing integrations.
Connectors: Pre-built, optimized connectors for Oracle (Fusion Cloud, EBS) and Salesforce (Sales Cloud, Service Cloud).
Transformation Engine: Visual mapping and data transformation capabilities.
Workflow Orchestrator: Manages multi-step, complex business processes.
Message Queues: For asynchronous processing, buffering, and decoupling systems.
Monitoring & Alerting: Centralized dashboards for real-time visibility and proactive issue detection.
API Gateways: Securely expose and manage API access.
On-premise Agent (for Oracle EBS/legacy): Securely connects iPaaS to on-premise Oracle instances without opening firewall ports.

"A conceptual diagram would show Salesforce (CRM) and Oracle (ERP, SCM, HCM, Financials) connected to a central iPaaS. The iPaaS would contain connectors for both systems, a transformation engine, a workflow orchestrator, a message queue, and monitoring/logging components. Event streams (Salesforce Platform Events, Oracle Business Events) would feed into the iPaaS, and APIs would facilitate bi-directional data exchange."

Pricing

Simple, transparent pricing for Oracle + Salesforce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Oracle

Integrating Oracle fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Customer / Account

The core entity representing a business relationship. In Oracle, it's the 'Customer' master data, critical for AR and sales. In Salesforce, it's 'Account' and 'Contact', central to CRM activities.

Oracle Fields

CustomerID CustomerName Address ContactInfo PaymentTerms CreditLimit CustomerType

Salesforce Fields

Name BillingAddress ShippingAddress Phone Website Industry ExternalID_c Contact (child object)

Mapping Notes

Oracle Customer maps to Salesforce Account. Oracle Customer Contact Info maps to Salesforce Contact. A custom 'ExternalID_c' field in Salesforce Account/Contact is essential for storing the Oracle CustomerID for bi-directional updates and preventing duplicates. Address types (billing/shipping) require careful mapping.

Next Steps

See Oracle + Salesforce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Order-to-Cash (Salesforce to Oracle)

Streamline the entire sales order lifecycle from Salesforce Opportunity closure to order fulfillment and invoicing in Oracle ERP. This use case ensures that once an Opportunity is marked 'Closed Won' in Salesforce, a corresponding Sales Order is automatically created in Oracle, driving inventory allocation, shipment, and AR invoice generation.

Integration Steps:

  1. 0 Salesforce Opportunity status changes to 'Closed Won'.
  2. 1 iPaaS detects the event via Platform Events/CDC.
  3. 2 iPaaS extracts Opportunity and related OpportunityLineItem data from Salesforce.
  4. 3 Data is transformed and mapped to Oracle Sales Order structure (using /salesOrders endpoint).
  5. 4 A Sales Order is created in Oracle Order Management.
  6. 5 Oracle initiates fulfillment, inventory deduction, and AR Invoice generation.
  7. 6 Order status and tracking information are updated back to Salesforce Order object.

Business Outcome

Reduced order processing time, eliminated manual order entry errors, faster revenue recognition, improved customer satisfaction with real-time order status.

Frequency

Real-time/Event-driven

Implementation Timeline

Go live with Oracle + Salesforce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Oracle and Salesforce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Oracle + Salesforce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /fscmRestApi/resources/11.13.18.05/receivablesInvoices Create a new Accounts Receivable Invoice in Oracle Fusion Cloud Financials (e.g., from Salesforce Order).
POST /fscmRestApi/resources/11.13.18.05/salesOrders Create or update a Sales Order in Oracle Fusion Cloud Order Management (e.g., from Salesforce Opportunity/Order).
GET /fscmRestApi/resources/11.13.18.05/inventoryItems Retrieve inventory item details and current stock levels from Oracle Inventory (e.g., for Salesforce Product2 updates).
POST /fscmRestApi/resources/11.13.18.05/customers Create a new customer record in Oracle Customer Master Data Management (e.g., from Salesforce Account).
POST /fscmRestApi/resources/11.13.18.05/receivablesCashReceipts Create cash receipts for payment application in Oracle Financials (e.g., from Salesforce Payment).

⚡ Transformation Logic

  • Data Type Conversion: Automatically convert data types (e.g., string to date, number to currency).
  • Field Mapping: Map source fields to target fields, including nested structures.
  • Lookup & Enrichment: Enrich data by performing lookups against other systems (e.g., add Oracle CustomerID to Salesforce Account).
  • Conditional Logic: Apply business rules (e.g., only sync opportunities above a certain amount).
  • Data Standardization: Format addresses, phone numbers, or names to a consistent standard.
  • Value Mapping: Translate picklist values (e.g., Oracle 'Complete' to Salesforce 'Closed').

🛡️ Error Handling

  • API rate limit exceeded on either Oracle or Salesforce.
  • Data validation failure (e.g., invalid email format, missing required field).
  • Network connectivity issues between iPaaS and systems.
  • Authentication token expiration.
  • Referential integrity errors (e.g., trying to create an order for a non-existent customer).
  • System downtime or service unavailability.
Pricing

Simple, transparent pricing for Oracle + Salesforce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Oracle ERP with Salesforce CRM?
The most effective way is to use a modern Integration Platform as a Service (iPaaS). An iPaaS enables API-first, event-driven integrations for real-time data flow, robust error handling, and scalable automation between Oracle and Salesforce. It also supports low-code/no-code development for faster deployment and easier management.

Business Value FAQs

▸ How does this integration achieve a 'Customer 360' view?
The iPaaS collects and harmonizes customer data from various Oracle modules (e.g., financial history, order details) and Salesforce (e.g., sales activities, service cases) into a unified profile. It then synchronizes relevant data bi-directionally, ensuring sales, service, and finance teams always have access to a complete, consistent customer view.

AI & iPaaS FAQs

▸ Can AI truly help with Oracle and Salesforce integration?
Absolutely. AI-powered features within the iPaaS can auto-suggest field mappings, infer complex business rules, detect anomalies in data flows, and even suggest automated resolutions for common integration errors. This significantly accelerates development, improves data quality, and reduces manual intervention.

Challenges & Solutions FAQs

▸ What are the common challenges when integrating Oracle with Salesforce, and how are they addressed?
Common challenges include data consistency, managing API rate limits, complex data transformations, and ensuring security. Our iPaaS addresses these by providing centralized data mapping, intelligent rate limit management, robust transformation engines, and enterprise-grade security (OAuth 2.0, encryption, least privilege access).

Technical Compatibility FAQs

▸ Is this solution compatible with both Oracle Fusion Cloud and Oracle E-Business Suite (EBS)?
Yes, a modern iPaaS is designed for flexibility. For Oracle Fusion Cloud, it leverages modern REST APIs and Business Events. For Oracle E-Business Suite, it can utilize SOAP services, XML Gateway, or even secure on-premise agents for direct database interaction, bridging the gap between cloud and legacy ERP systems.

Security & Compliance FAQs

▸ How do you handle sensitive data and ensure compliance (e.g., GDPR, CCPA) in the integration?
Security and compliance are paramount. We implement end-to-end encryption (TLS 1.2+), least-privilege access, secure credential storage, and comprehensive audit trails. The iPaaS supports data masking and anonymization where required, ensuring compliance with regulations like GDPR, CCPA, and industry standards like PCI DSS.

Low-Code/No-Code FAQs

▸ Can business users create or modify integration workflows without coding?
Yes, our iPaaS offers extensive low-code/no-code capabilities. Business users and citizen integrators can use a visual drag-and-drop interface to design, test, and deploy integration workflows, manage data mappings, and define business rules, significantly reducing reliance on IT development resources.

Monitoring & Support FAQs

▸ What kind of monitoring and alerting is available for the Oracle-Salesforce integration?
The iPaaS provides centralized, real-time monitoring dashboards that track transaction volumes, API calls, processing times, and error rates. Configurable alerts (via email, Slack, ticketing systems) notify relevant teams immediately of any critical failures, performance degradation, or data anomalies.
Implementation Timeline

Go live with Oracle + Salesforce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Oracle and Salesforce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Oracle + Salesforce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Oracle + Salesforce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Oracle + Salesforce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo