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Sage Pay + Clarity eCommerce Integration

Clarity Connect™ integrates Sage Pay with Clarity eCommerce, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Sage Pay and Clarity eCommerce through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Sage Pay and Clarity eCommerce.

  • Map custom fields from Clarity eCommerce orders (e.g., 'Gift Message', 'Internal Notes') to Opayo's custom data fields for enhanced transaction context.
  • Synchronize custom customer attributes from Clarity eCommerce to a CRM, or enrich Opayo transaction data with these attributes.
  • Extend product attributes in Clarity eCommerce (e.g., 'Hazardous Material Flag') and ensure these are considered in order processing workflows.
Implementation Timeline

Go live with Sage Pay + Clarity eCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sage Pay and Clarity eCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sage Pay + Clarity eCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Map custom fields from Clarity eCommerce orders (e.g., 'Gift Message', 'Internal Notes') to Opayo's custom data fields for enhanced transaction context.
  • Synchronize custom customer attributes from Clarity eCommerce to a CRM, or enrich Opayo transaction data with these attributes.
  • Extend product attributes in Clarity eCommerce (e.g., 'Hazardous Material Flag') and ensure these are considered in order processing workflows.

Robust Integration Architecture for Sage Pay (Opayo) & Clarity eCommerce

The recommended architecture leverages a modern iPaaS as the central nervous system, orchestrating event-driven, real-time data flows between Clarity eCommerce and Sage Pay (Opayo). This approach ensures scalability, security, and maintainability.

Data Flow Steps

Event-Driven Architecture: Utilizing webhooks from both systems to trigger real-time workflows in the iPaaS, minimizing polling and latency.

Canonical Data Model: Defining a standardized data format within the iPaaS for common entities (Order, Customer, Payment) to simplify mapping and ensure consistency across all integrated systems.

API Gateway Pattern: The iPaaS acts as an intelligent API gateway, managing routing, transformations, security, and rate limiting.

Circuit Breaker Pattern: To prevent cascading failures, the iPaaS implements circuit breakers for external API calls, temporarily halting requests to an unresponsive system.

Data Touchpoints

Clarity eCommerce: Source of orders, customer data, and product information. Initiates payment requests.
Sage Pay (Opayo): Secure payment gateway, processes transactions (auth, capture, refund), provides fraud indicators.
iPaaS Platform: The core orchestration engine. Provides connectors, visual workflow designer, data mapping & transformation, error handling, monitoring, and AI capabilities.
Webhooks: Event-driven communication channels from both Clarity eCommerce and Opayo to the iPaaS.
API Connectors: Pre-built or custom connectors within the iPaaS for interacting with Clarity eCommerce and Opayo APIs.
Message Queues: Used within the iPaaS for asynchronous processing, buffering high transaction volumes, and ensuring reliable delivery.
Secrets Manager: Secure storage for API keys and credentials.
Logging & Monitoring System: Centralized platform for tracking integration health, performance, and errors.
ERP/WMS (Optional but common): Downstream systems for order fulfillment, inventory management, and financial accounting.

"A conceptual diagram would show Clarity eCommerce publishing events (Order Created) to the iPaaS via webhooks. The iPaaS then calls Opayo's APIs for payment processing. Opayo, in turn, sends webhooks (Payment Captured) back to the iPaaS, which updates Clarity eCommerce and potentially triggers downstream systems like ERP/WMS."

Pricing

Simple, transparent pricing for Sage Pay + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Sage Pay

Integrating Sage Pay fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Order

The customer's purchase request, originating in Clarity eCommerce and impacting payment processing in Sage Pay (Opayo).

Sage Pay Fields

orderId (vendorTxCode) orderTotal (amount) currency customerEmail billingAddress shippingAddress orderStatus paymentMethodUsed

Clarity eCommerce Fields

orderId customerId orderDate status totalAmount currency shippingAddress billingAddress lineItems paymentInfo

Mapping Notes

Clarity eCommerce's `orderId` should be mapped to Opayo's `vendorTxCode` for traceability. `totalAmount` in Clarity eCommerce maps to Opayo's `amount`. `orderStatus` in Clarity eCommerce is updated based on Opayo's `transactionStatus`.

Next Steps

See Sage Pay + Clarity eCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated eCommerce Order-to-Cash with Secure Payments

Orchestrates the complete order lifecycle from customer checkout on Clarity eCommerce, through secure payment processing via Sage Pay (Opayo), and into an ERP for fulfillment and accounting. This ensures real-time updates and data consistency across all systems, from order creation to payment capture.

Integration Steps:

  1. 0 Customer places an order on Clarity eCommerce.
  2. 1 Clarity eCommerce sends order details and initiates payment request to Opayo via iPaaS.
  3. 2 Opayo processes the payment (authorization & capture).
  4. 3 Opayo sends payment status back to Clarity eCommerce via webhook.
  5. 4 Clarity eCommerce updates order status and triggers order creation in ERP.
  6. 5 ERP receives order, updates inventory, and initiates fulfillment.

Business Outcome

Accelerated order processing, reduced manual data entry, accurate financial reporting, and improved customer satisfaction.

Frequency

Real-time (event-driven)

Implementation Timeline

Go live with Sage Pay + Clarity eCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sage Pay and Clarity eCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sage Pay + Clarity eCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v3/transactions Initiate a new payment transaction (authorization/capture) from Clarity eCommerce via iPaaS.
POST /api/v3/transactions/{transactionId}/refunds Process a refund for a captured transaction, triggered by Clarity eCommerce returns or ERP credit memos.
GET /api/v3/transactions/{transactionId} Retrieve detailed transaction status for reconciliation or auditing purposes, useful for Clarity eCommerce order updates.
POST /api/v3/tokens Create payment tokens for recurring payments or card-on-file scenarios, enhancing PCI compliance for Clarity eCommerce.

⚡ Transformation Logic

  • Order to Transaction: Map Clarity eCommerce's `orderTotal` to Opayo's `amount`, `orderId` to `vendorTxCode`, and `billingAddress` fields to Opayo's address structure. Convert Clarity eCommerce's `paymentMethodUsed` to Opayo's `paymentMethod` codes.
  • Transaction to Order Status: Translate Opayo's `status` codes (e.g., 'OK', 'NOTAUTHED', 'REJECTED') into Clarity eCommerce's `orderStatus` values (e.g., 'Payment Captured', 'Payment Failed', 'Payment Declined').
  • Customer Data Harmonization: Standardize address formats and ensure `customerEmail` consistency. If a `customerId` exists in Clarity eCommerce, use it to link Opayo transactions.
  • Refund Request: Extract `originalTransactionId` from Clarity eCommerce's order or return object and `refundAmount` for Opayo's refund API call.

🛡️ Error Handling

  • Payment Declined by Opayo: iPaaS captures Opayo's error code and message, updates Clarity eCommerce order status to 'Payment Declined', and notifies the customer/internal team.
  • API Rate Limit Exceeded: iPaaS triggers exponential backoff and retries, potentially queuing requests, to prevent further rejections.
  • Data Mapping Failure: If a required field is missing or malformed during transformation, the message is logged, an alert is sent, and the message is routed to a dead-letter queue.
  • Clarity eCommerce API Unavailability: iPaaS retries requests, and if persistent, queues messages for later processing once Clarity eCommerce is back online, ensuring no data loss.
  • Chargeback Notification: Opayo webhook triggers a workflow to create a case in a CRM/service desk for dispute management, linking to the original Clarity eCommerce order.
Pricing

Simple, transparent pricing for Sage Pay + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ Why should I integrate Sage Pay (Opayo) with Clarity eCommerce using an iPaaS?
Integrating Opayo with Clarity eCommerce via an iPaaS centralizes your integration efforts, provides a single dashboard for monitoring, enables low-code/no-code automation, ensures real-time data harmonization across systems, and allows for sophisticated workflow orchestration. This reduces manual effort, improves data accuracy, and enhances scalability, making your eCommerce operations more efficient and reliable.

Workflow Automation FAQs

▸ How does the integration handle payment processing and order status updates?
When an order is placed in Clarity eCommerce, an event triggers the iPaaS to send payment details to Opayo for authorization and capture. Opayo then sends a real-time webhook notification back to the iPaaS regarding the payment status. The iPaaS then updates the order status in Clarity eCommerce, ensuring your platform always reflects the accurate payment state.
▸ Can I automate refund processing between Clarity eCommerce and Sage Pay (Opayo)?
Absolutely. An iPaaS can automate the entire refund workflow. When a return is initiated in Clarity eCommerce or an ERP, the iPaaS triggers a refund request to Opayo, processes the financial reversal, and updates the order/return status in Clarity eCommerce and your financial systems. This ensures accurate financial records and timely customer refunds.

Security & Compliance FAQs

▸ Is this integration PCI DSS compliant?
Yes, Opayo is a PCI DSS Level 1 compliant service provider. The integration is designed to leverage Opayo's hosted payment pages or tokenization services, ensuring sensitive cardholder data never touches your Clarity eCommerce platform or the iPaaS directly. This significantly minimizes your own PCI scope and helps maintain compliance.

AI Capabilities FAQs

▸ How does AI enhance this integration?
AI can augment the integration in several ways: intelligent fraud detection (analyzing Opayo transaction patterns for suspicious activity), automated data mapping suggestions within the iPaaS, predictive analytics for cash flow, and smart routing of payment exceptions for quicker resolution. This leads to higher data quality, reduced manual intervention, and proactive risk management.

Error Handling FAQs

▸ What happens if an Opayo payment fails or an API call to Clarity eCommerce encounters an error?
Our robust iPaaS implementation includes comprehensive error handling. This involves automatic retries for transient errors (e.g., network issues) with exponential backoff. For persistent errors (e.g., invalid data, authentication failures), detailed logs are generated, alerts are sent to relevant teams, and problematic transactions are routed to a dead-letter queue for manual investigation and reprocessing, ensuring no data loss.

Customization & Extensibility FAQs

▸ Can I customize the integration workflows without extensive coding?
Yes, a core advantage of using a modern iPaaS is its low-code/no-code capabilities. Business users and citizen integrators can design, deploy, and manage complex integration workflows, data mappings, and business rules using intuitive visual designers. This significantly accelerates development, reduces IT backlog, and empowers your teams.

Financial Operations FAQs

▸ How does this integration help with daily financial reconciliation?
The iPaaS can automate the reconciliation of daily settlement reports from Sage Pay (Opayo) with your internal financial records in an ERP. It downloads, parses, and matches individual transactions within the batch to your ERP records, identifying discrepancies and flagging them for review. This drastically speeds up your financial close process and reduces manual errors.
Implementation Timeline

Go live with Sage Pay + Clarity eCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sage Pay and Clarity eCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sage Pay + Clarity eCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Sage Pay + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Sage Pay + Clarity eCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo