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Sage Pay + Sitecore Integration

Clarity Connect™ integrates Sage Pay with Sitecore, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Sage Pay and Sitecore through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Sage Pay and Sitecore.

Implementation Timeline

Go live with Sage Pay + Sitecore in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sage Pay and Sitecore, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sage Pay + Sitecore deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

Robust & Scalable Integration Architecture

The recommended architecture positions a modern iPaaS as the central integration hub, connecting Sitecore Experience Commerce with Sage Pay (Opayo) and potentially other enterprise systems like ERP or CRM. This hub-and-spoke model ensures high availability, scalability, and centralized governance for all data flows.

Data Flow Steps

Event-Driven Architecture: Leveraging webhooks from Opayo and xConnect events from Sitecore for real-time synchronization.

API-First Integration: Utilizing robust RESTful APIs from both systems via iPaaS connectors.

Canonical Data Model: Establishing a standardized data format for core entities within the iPaaS to ensure consistency across all systems.

Microservices-based iPaaS: Decoupling integration logic into smaller, manageable components for agility and scalability.

Data Touchpoints

Sitecore Experience Commerce (eCommerce Frontend & Order Management)
Sitecore xConnect (Customer Profiles & Interactions)
Sage Pay (Opayo by Elavon) (Payment Processing & Gateway)
iPaaS Platform (Integration Orchestration, Data Mapping, Error Handling)
ERP System (e.g., SAP, Oracle) (Order Fulfillment, Inventory, Financial Reconciliation - implied)
CRM System (e.g., Salesforce, Dynamics 365) (Customer Relationship Management - implied)

"A central iPaaS platform connects Sitecore (eCommerce), Sage Pay (Payment Gateway), and other systems (e.g., ERP for fulfillment, CRM for customer data). Data flows are event-driven, leveraging webhooks and APIs."

Pricing

Simple, transparent pricing for Sage Pay + Sitecore.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Sage Pay

Integrating Sage Pay fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Order

The core purchase request originating in Sitecore, triggering payment via Opayo.

Sage Pay Fields

vendorTxCode (mapped from OrderId) amount currency customerEmail

Sitecore Fields

OrderId CustomerEmail OrderDate OrderStatus TotalAmount PaymentMethod

Mapping Notes

Sitecore's `OrderId` is crucial for Opayo's `vendorTxCode` for traceability. `OrderStatus` in Sitecore is updated based on Opayo transaction status.

Next Steps

See Sage Pay + Sitecore integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Integration Steps:

Business Outcome

Frequency

Implementation Timeline

Go live with Sage Pay + Sitecore in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sage Pay and Sitecore, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sage Pay + Sitecore deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v3/transactions Initiate new payment transactions from Sitecore for authorization and capture.
POST /api/v3/transactions/{transactionId}/refunds Process refunds for Sitecore orders, triggered from ERP or Sitecore.
GET /api/v3/transactions/{transactionId} Retrieve detailed transaction status for Sitecore orders.
POST /api/v3/tokens Create payment tokens for recurring payments or one-click checkout in Sitecore.

⚡ Transformation Logic

  • Currency conversion: Ensure consistency between Sitecore's local currency and Opayo's processing currency.
  • Status mapping: Translate Opayo's transaction statuses (e.g., 'OK', 'NOTAUTHED', 'REJECTED') to Sitecore's internal order and payment statuses (e.g., 'Paid', 'Pending', 'Failed').
  • Address harmonization: Standardize billing and shipping address formats between systems to ensure accuracy.
  • Payment method codes: Map Sitecore's payment method descriptions to Opayo's specific card type or payment scheme codes.
  • Line item aggregation: Summarize Sitecore order line items for Opayo's transaction description if detailed line items are not supported by Opayo's API for the initial payment request.

🛡️ Error Handling

  • Opayo payment authorization fails due to insufficient funds.
  • Sitecore order status update fails due to temporary API unavailability.
  • Refund request from ERP fails because original Opayo transaction ID is invalid.
  • Customer profile update in Sitecore conflicts with existing CRM data.
  • Webhook from Opayo fails to deliver due to network issue, requiring retry.
Pricing

Simple, transparent pricing for Sage Pay + Sitecore.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why should I integrate Sage Pay (Opayo) with Sitecore using an iPaaS platform?
Integrating Opayo with Sitecore via an iPaaS centralizes your integration efforts, provides a single dashboard for monitoring, enables low-code/no-code automation, ensures real-time data harmonization across systems (Sitecore, Opayo, ERP, CRM), and allows for sophisticated workflow orchestration. This reduces manual effort, improves data accuracy, and enhances scalability and compliance for your eCommerce operations.

Security & Compliance FAQs

▸ How does this integration ensure PCI DSS compliance for my Sitecore store?
Opayo is a PCI DSS Level 1 compliant service provider. The integration leverages Opayo's hosted payment pages or tokenization services, ensuring sensitive cardholder data never touches your Sitecore systems directly. The iPaaS facilitates this secure interaction, minimizing your own PCI scope and ensuring a compliant payment flow.

Workflows FAQs

▸ Can I automate the entire order-to-payment-to-fulfillment workflow in real-time?
Absolutely. Our iPaaS solution enables real-time, event-driven automation. When an order is placed in Sitecore, the iPaaS immediately triggers the payment process with Opayo. Upon successful payment, it updates Sitecore's order status and can automatically initiate fulfillment workflows in your ERP, ensuring a seamless and rapid order lifecycle.
▸ How are refunds and chargebacks handled automatically?
The iPaaS streamlines refund processing. Initiated from an ERP, CRM, or directly from Sitecore, the iPaaS securely sends the refund request to Opayo. Opayo processes the refund, and its status updates are sent back to the iPaaS via webhooks, which then updates the corresponding Sitecore order status and financial records in your ERP. Chargeback notifications from Opayo can also trigger automated case management workflows.

AI Capabilities FAQs

▸ How does AI enhance fraud detection and reconciliation in this integration?
AI augments the integration by providing intelligent fraud detection for Opayo transactions (identifying suspicious patterns), automated mapping suggestions within the iPaaS, predictive analytics for cash flow, and smart routing of payment exceptions. For reconciliation, AI can detect anomalies in settlement reports, flagging discrepancies for review and even suggesting auto-adjustments.

Data & Entities FAQs

▸ What are the core entities synchronized between Sitecore and Sage Pay (Opayo)?
Key entities synchronized include 'Order' (from Sitecore to Opayo for payment, and status updates back), 'Payment Transaction' (Opayo's record, linked to Sitecore orders), 'Customer' (bidirectional for personalization and payment history), and 'Refund' (initiated from Sitecore/ERP, processed by Opayo).

Low-Code/No-Code FAQs

▸ What are the benefits of low-code/no-code for this Sitecore-Opayo integration?
Low-code/no-code tools empower business users (e.g., marketing, finance, customer service) to design, build, and manage Sitecore and Opayo integration workflows without needing deep technical expertise. This accelerates process improvement, reduces IT backlog, enables faster responses to market changes, and makes your operations more agile.

Sitecore Specific FAQs

▸ How does this integration support Sitecore's personalization capabilities?
By synchronizing customer and payment data between Opayo and Sitecore's xDB (via the iPaaS), Sitecore gains a richer, more holistic view of customer behavior and purchasing history. This enables more precise personalization of content, product recommendations, and targeted promotions based on actual payment methods, past transactions, and spending patterns.
Implementation Timeline

Go live with Sage Pay + Sitecore in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sage Pay and Sitecore, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sage Pay + Sitecore deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Sage Pay + Sitecore.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Sage Pay + Sitecore integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo