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Connect™

Unlock Seamless Operations: SAP Hybris & Epicor Integration

Connect your eCommerce powerhouse with your ERP backbone for real-time data flow, automated workflows, and a unified customer experience.

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The Challenge

The Cost of Disconnected eCommerce & ERP Systems

Without a robust integration, SAP Hybris Commerce Cloud and Epicor ERP often operate in silos, leading to significant operational inefficiencies, data discrepancies, and a fragmented customer experience. This disconnect stifles growth and wastes valuable resources.

  • Manual order entry from Hybris to Epicor, prone to errors and delays.
  • Outdated inventory levels on Hybris, leading to overselling or missed sales opportunities.
  • Inconsistent customer data across systems, hindering personalized experiences and service.
  • Delayed fulfillment processes due to slow data transfer between sales and operations.
  • Complex and time-consuming reconciliation of payments and financial data.
  • Lack of real-time visibility into the entire order-to-cash cycle.
Integration Diagram
Solution Illustration
The Solution

Streamline Your Business with SAP Hybris & Epicor Integration

Our modern iPaaS solution provides a powerful, low-code platform to seamlessly integrate SAP Hybris Commerce Cloud with Epicor ERP. It automates critical business processes, ensures real-time data synchronization, and provides a unified view of your customers, products, and orders across your enterprise.

  • Pre-built Connectors for SAP Hybris & Epicor
  • Visual Drag-and-Drop Workflow Builder
  • AI-Assisted Data Mapping & Transformation
  • Real-time Event-Driven Architecture
  • Robust Error Handling & Monitoring
Implementation Timeline

Go live with SAP Hybris + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors for SAP Hybris & Epicor
  • Visual Drag-and-Drop Workflow Builder
  • AI-Assisted Data Mapping & Transformation
  • Real-time Event-Driven Architecture
  • Robust Error Handling & Monitoring
  • Comprehensive Security & Compliance

Robust Integration Architecture: SAP Hybris & Epicor Data Flow

Our integration solution leverages a modern Hybrid Integration Platform (HIP) to connect SAP Hybris Commerce Cloud with Epicor ERP. This architecture ensures secure, scalable, and real-time data exchange, supporting both cloud and on-premise deployments.

Data Flow Steps

Secure Connectivity: Establish secure, authenticated connections to SAP Hybris OCC APIs (OAuth 2.0) and Epicor REST APIs (OAuth 2.0/token-based).

Event-Driven Triggers: Configure webhooks in Hybris (e.g., for new orders, customer updates) and Epicor BPMs or custom events to initiate integration flows.

Data Ingestion & Extraction: iPaaS listens for events or polls for changes, extracting relevant data from the source system.

Canonical Data Model & Transformation: Data is mapped to a canonical format, then transformed to match the target system's schema using visual mapping tools and AI assistance.

Validation & Enrichment: Data is validated against business rules and enriched with additional information (e.g., address validation, customer lookup).

Error Handling & Retries: Robust mechanisms ensure transient errors are retried with exponential backoff, and persistent errors are routed to Dead-Letter Queues (DLQs) for review.

Data Delivery: Transformed and validated data is securely delivered to the target system via its respective APIs.

Status Updates & Monitoring: Integration status, logs, and metrics are centrally monitored, with alerts for critical issues.

Data Touchpoints

SAP Hybris: Order, Cart, Customer, Product, Payment Transaction, Address, Stock Level, Promotion/Coupon, Return Request, Media Asset
Epicor: SalesOrder, Customer, Part (Product), Invoice (AR), PurchaseOrder, JobHead (Production Order), GLAccount, ShipVia, Supplier

"SAP Hybris (Order/Customer/Product/Return Events) --[Webhook/API]--> iPaaS --[Data Transformation/Validation/Orchestration]--> Epicor (SalesOrder/Customer/Part/RMA APIs) --[API/BPM Events]--> iPaaS --[Status Update/API]--> SAP Hybris"

Pricing

Simple, transparent pricing for SAP Hybris + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Data Mapping

Seamlessly synchronize core business entities between SAP Hybris and Epicor, ensuring data consistency and accuracy across your entire enterprise. Our iPaaS provides intelligent mapping tools to simplify complex data transformations.

Customer

Represents an individual or company account. Critical for personalized experiences in Hybris and for sales, AR, and CRM in Epicor.

SAP Hybris Fields

customerId email firstName lastName customerType isGuest registrationDate addressId line1 city state postalCode country

Epicor Fields

CustNum CustID Name Address1 City State Zip Country ContactName PhoneNum EmailAddress ShipToNum

Mapping Notes

Map Hybris `customerId` to Epicor `CustID` for unique identification. Harmonize address fields. Consider B2B vs. B2C customer types and their implications for Epicor's customer structure. AI can assist in de-duplication and merging records.

Next Steps

See SAP Hybris + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End eCommerce Order Fulfillment

Automatically transfer new orders placed on SAP Hybris Commerce Cloud to Epicor ERP for sales order creation, inventory allocation, and fulfillment initiation. This ensures rapid order processing and accurate stock management.

Integration Steps:

  1. 0 Customer places order on SAP Hybris.
  2. 1 Hybris 'Order Placed' event triggers iPaaS workflow.
  3. 2 iPaaS retrieves Hybris Order details (Order, Customer, Product, Payment).
  4. 3 iPaaS transforms Hybris Order data to Epicor SalesOrder schema.
  5. 4 iPaaS creates new SalesOrder in Epicor via REST API (e.g., `/SalesOrders`).
  6. 5 Epicor allocates inventory and initiates fulfillment.
  7. 6 Epicor updates SalesOrder status (e.g., 'Processing').
  8. 7 iPaaS captures Epicor status update (via BPM event or polling).
  9. 8 iPaaS updates Hybris Order status (e.g., 'Confirmed', 'Processing').

Business Outcome

Reduced order processing time, improved customer satisfaction, minimized manual errors, and real-time order visibility.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automate the transfer of eCommerce orders from SAP Hybris to Epicor Sales Order Entry in real-time, reducing processing time and manual errors.
Real-time Inventory Accuracy
Synchronize inventory levels between Epicor and Hybris instantly, preventing overselling and ensuring customers see accurate stock availability.
360° Customer View
Maintain consistent customer profiles across Hybris and Epicor, empowering sales, service, and marketing with unified data.
Enhanced Operational Efficiency
Automate manual data entry and reconciliation tasks, freeing up staff to focus on higher-value activities.
Improved Data Quality
Leverage AI-driven validation and robust transformation rules to ensure data integrity across all integrated systems.
Faster Time-to-Market
Quickly onboard new products and launch promotions by synchronizing product data and pricing from Epicor to Hybris.
Scalability & Future-Proofing
Build a flexible integration foundation that can easily adapt to future business growth and technology changes.
✨

Accelerated Order Fulfillment

Up to 70% faster Order-to-Cash Cycle

📋 What You Get

Automate the transfer of eCommerce orders from SAP Hybris to Epicor Sales Order Entry in real-time, reducing processing time and manual errors.

💼 Business Impact

This benefit directly contributes to Up to 70% faster improvement in Order-to-Cash Cycle, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with SAP Hybris + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user (often preceding order creation).
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart.
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order.
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve detailed information for a specific product.
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability for a product.
PATCH /occ/v2/{baseSiteId}/users/{userId} Update a customer's profile details.

⚡ Transformation Logic

  • Address Harmonization: Standardize address formats and validate against external services.
  • Price Calculation: Apply Epicor pricing rules to Hybris orders, including discounts and taxes.
  • Customer ID Matching: Logic to match or create customer records based on email, name, or external IDs.
  • Order Status Translation: Map Hybris order statuses (e.g., 'Processing', 'Shipped') to Epicor SalesOrder statuses and vice-versa.
  • Product Variant Handling: Map complex Hybris product variants to Epicor Part configurations.
  • Payment Method Mapping: Translate Hybris payment gateway codes to Epicor financial accounts.

🛡️ Error Handling

  • API rate limit exceeded for Hybris or Epicor.
  • Invalid data format or missing required fields.
  • Network connectivity issues between iPaaS and systems.
  • Epicor part number not found for a Hybris product.
  • Duplicate customer creation attempts.
  • Payment gateway authorization failure.
Pricing

Simple, transparent pricing for SAP Hybris + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Integration Challenges FAQs

▸ What are the primary challenges of integrating SAP Hybris with Epicor ERP?
The main challenges include reconciling different data models for entities like Customer, Product, and Order, achieving real-time inventory synchronization, ensuring consistent pricing and promotion logic, and orchestrating complex order-to-cash and returns processes seamlessly. A modern iPaaS with robust mapping and orchestration capabilities is crucial for overcoming these.

iPaaS Benefits FAQs

▸ How does an iPaaS enhance SAP Hybris's eCommerce capabilities when integrated with Epicor?
An iPaaS significantly enhances Hybris by enabling real-time inventory updates from Epicor, synchronizing comprehensive product data, integrating diverse payment gateways, orchestrating fulfillment workflows with Epicor's sales and warehouse modules, and ensuring consistent customer profiles. This creates a truly omnichannel experience and drastically reduces manual effort.

Low-Code/No-Code FAQs

▸ Can I use low-code/no-code tools for Hybris-Epicor integrations, and what are the benefits?
Absolutely. Modern iPaaS platforms offer extensive low-code/no-code tools, allowing business analysts and citizen integrators to graphically design, configure, and deploy workflows for Hybris and Epicor without writing complex code. Benefits include faster integration development, reduced reliance on IT, increased agility for business changes, and lower total cost of ownership.

AI in Integration FAQs

▸ What role does AI play in modern SAP Hybris and Epicor integration workflows?
AI augments Hybris-Epicor integration by providing intelligent data mapping suggestions, automating exception handling (e.g., address validation, order anomaly detection), predicting inventory needs, and enhancing fraud detection in payment processing. This leads to smarter, more resilient, and self-optimizing integration workflows.

Data Consistency FAQs

▸ How do I ensure data consistency between Hybris and Epicor for customer and product data?
Data consistency is achieved through a centralized iPaaS that orchestrates bidirectional synchronization of customer profiles, order history, and product details. Implement event-driven updates from both Hybris and Epicor, and leverage the iPaaS's data harmonization capabilities (including AI for deduplication and validation) to resolve conflicts and ensure a single source of truth.

API Security FAQs

▸ What are the common API authentication methods for SAP Hybris and Epicor?
SAP Hybris Commerce Cloud (OCC) APIs primarily use OAuth 2.0. Epicor Kinetic REST APIs also primarily use OAuth 2.0 (Client Credentials Grant) or token-based authentication. The iPaaS securely manages these credentials and handles token acquisition and refresh, ensuring secure and compliant communication.

Performance & Scaling FAQs

▸ How can I handle rate limits when integrating with SAP Hybris and Epicor APIs?
Manage rate limits by implementing intelligent throttling mechanisms within your iPaaS, using message queues to buffer requests, batching multiple updates into single calls where possible, and monitoring API response headers for rate limit information to dynamically adjust request frequency. Robust retry policies with exponential backoff are also crucial.
Implementation Timeline

Go live with SAP Hybris + Epicor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Epicor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Epicor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + Epicor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Epicor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo