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Seamless SAP Hybris & Infor Integration: Unify Commerce & ERP

Automate Orders, Synchronize Inventory, and Harmonize Customer Data in Real-time for Unprecedented Efficiency and Experience.

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The Challenge

The Disconnect: Why Fragmented SAP Hybris and Infor Data Harms Your Business

In today's fast-paced digital economy, operating with disconnected SAP Hybris Commerce and Infor ERP systems creates significant operational friction. Siloed data leads to inefficiencies, errors, and a fragmented customer experience that can severely impact your bottom line.

  • Manual data entry between systems leads to errors and delays.
  • Inaccurate inventory visibility causes overselling or missed sales opportunities.
  • Slow order processing and fulfillment impacts customer satisfaction.
  • Lack of a unified customer view hinders personalized marketing and service.
  • Discrepancies in financial data complicate reconciliation and reporting.
  • Complex, custom-coded point-to-point integrations are costly to build and maintain.
Integration Diagram
Solution Illustration
The Solution

Intelligent Integration for SAP Hybris and Infor: Powered by iPaaS

Our modern, AI-enhanced iPaaS (Integration Platform as a Service) provides the definitive solution to seamlessly connect SAP Hybris Commerce Cloud with your Infor ERP. By leveraging pre-built connectors, low-code capabilities, and intelligent automation, we transform your disconnected systems into a cohesive, high-performing digital ecosystem.

  • Pre-built, optimized connectors for SAP Hybris and Infor APIs.
  • Visual drag-and-drop workflow designer for rapid development.
  • Robust data mapping and transformation engine.
  • Event-driven architecture for real-time data synchronization.
  • Comprehensive error handling, monitoring, and alerting.
Implementation Timeline

Go live with SAP Hybris + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built, optimized connectors for SAP Hybris and Infor APIs.
  • Visual drag-and-drop workflow designer for rapid development.
  • Robust data mapping and transformation engine.
  • Event-driven architecture for real-time data synchronization.
  • Comprehensive error handling, monitoring, and alerting.
  • AI-assisted mapping, validation, and exception management.
  • Scalable cloud-native infrastructure for high-volume transactions.
  • Secure and compliant data exchange (PCI DSS, GDPR, CCPA ready).

Deep Dive: SAP Hybris and Infor Integration Architecture

Our integration solution leverages a modern, API-first, and event-driven architecture to ensure robust, scalable, and real-time data exchange between SAP Hybris Commerce Cloud and Infor ERP. The iPaaS acts as the central nervous system, orchestrating complex workflows and ensuring data integrity.

Data Flow Steps

Connectors: Utilize native, optimized connectors for SAP Hybris OCC APIs (OAuth 2.0) and Infor APIs (OAuth 2.0, API Keys).

Event Triggers: Configure webhooks from Hybris (e.g., new order, customer update) and listen for events from Infor, or set up scheduled polling for bulk data.

Data Ingestion: Raw data from source systems is ingested by the iPaaS.

Mapping & Transformation: Data is mapped visually and transformed according to predefined business rules and target schema requirements (e.g., Hybris 'totalPrice' to Infor 'TotalAmount'). AI assists in suggesting mappings.

Validation: Data is validated against business rules and target system schemas to prevent errors (e.g., address validation, SKU existence).

Orchestration: Multi-step workflows are executed, potentially involving conditional logic, error handling, and calls to other systems (e.g., Payment Gateway, WMS).

Delivery: Transformed and validated data is delivered to the target system via its respective APIs.

Monitoring & Alerting: All integration activities are continuously monitored, with alerts for failures or performance issues.

Data Touchpoints

Hybris Order ↔ Infor Sales Order
Hybris Customer ↔ Infor Customer
Hybris Product ↔ Infor Product
Hybris Stock Level ↔ Infor Inventory Item
Hybris Payment Transaction ↔ Infor Payment Transaction / Invoice
Hybris Address ↔ Infor Billing/Shipping Address
Hybris Return Request ↔ Infor Return Order / Invoice

"The integration flow typically begins with an event in either SAP Hybris (e.g., customer places an order) or Infor (e.g., inventory update). This event triggers an iPaaS workflow. The iPaaS then securely retrieves relevant data from the source system, performs necessary data mapping and transformations, validates the data, and then posts or updates the corresponding entity in the target system. Throughout this process, comprehensive logging and error handling ensure data consistency and system resilience."

Pricing

Simple, transparent pricing for SAP Hybris + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Harmonizing Key Data Entities: SAP Hybris and Infor

Effective integration hinges on accurate mapping and harmonization of core business entities between SAP Hybris and Infor. Our iPaaS provides the tools and intelligence to ensure these critical data points are consistent and accurate across both systems.

Customer (B2C/B2B)

Represents an individual or company account. Critical for personalization, order management in Hybris, and sales, marketing, and finance in Infor.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate addressId paymentInfo

Infor Fields

CustomerID (unique ID) CustomerName BillingAddress ShippingAddress ContactEmail PhoneNumber PaymentTerms CreditLimit AccountStatus

Mapping Notes

Requires robust deduplication logic. Hybris 'customerId' often maps to Infor 'CustomerID'. Address details from Hybris (Address entity) are mapped to Infor's Billing/ShippingAddress fields within the Customer record or a related Address entity.

Next Steps

See SAP Hybris + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End Order-to-Cash (O2C) Automation

Automate the entire lifecycle of an order, from placement in SAP Hybris Commerce to fulfillment, invoicing, and payment reconciliation in Infor, ensuring seamless operations and accurate financial records.

Integration Steps:

  1. 0 Customer places order on SAP Hybris Commerce (Hybris Order created).
  2. 1 iPaaS captures Hybris 'Order Placed' event via webhook.
  3. 2 iPaaS maps Hybris Order data (Customer, Products, Pricing, Shipping) to Infor Sales Order schema.
  4. 3 iPaaS creates new Sales Order in Infor (using /infor/api/v1/salesorders POST).
  5. 4 Infor processes order, updates inventory, and generates shipment/invoice.
  6. 5 iPaaS receives Infor 'Order Status Update' event (e.g., 'Shipped', 'Invoiced').
  7. 6 iPaaS updates Hybris Order status accordingly (using /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} PATCH).
  8. 7 Payment authorization and capture orchestrated via iPaaS between Hybris, Payment Gateway, and Infor Financials.

Business Outcome

Reduced order processing time, eliminated manual data entry, accurate inventory, faster revenue recognition, and improved customer satisfaction with real-time order status.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Inventory Accuracy
Synchronize SAP Hybris Stock Levels with Infor Inventory Items in real-time, preventing overselling and ensuring customers see accurate availability, leading to fewer cancellations and improved satisfaction.
Accelerated Order Fulfillment
Automate the entire Order-to-Cash process from Hybris order capture to Infor Sales Order creation and fulfillment, reducing manual entry, processing delays, and improving delivery times.
Unified Customer 360 View
Achieve a consistent customer profile across Hybris Commerce and Infor ERP/CRM, enabling personalized experiences, accurate order history, and streamlined customer service interactions.
Enhanced Operational Efficiency
Eliminate manual data entry, reduce human errors, and free up staff to focus on strategic tasks rather than repetitive data transfers between systems.
Improved Financial Reconciliation
Automate the posting of Hybris payment transactions and invoices directly into Infor's General Ledger, ensuring accurate financial reporting and faster month-end close processes.
Scalable & Future-Proof Architecture
Build on a flexible, cloud-native iPaaS that scales with your business growth and easily adapts to new systems or evolving integration requirements without costly re-platforming.
✨

Real-time Inventory Accuracy

99.9% Inventory Accuracy

📋 What You Get

Synchronize SAP Hybris Stock Levels with Infor Inventory Items in real-time, preventing overselling and ensuring customers see accurate availability, leading to fewer cancellations and improved satisfaction.

💼 Business Impact

This benefit directly contributes to 99.9% improvement in Inventory Accuracy, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with SAP Hybris + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user (e.g., for assisted service or abandoned cart recovery).
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart (e.g., for external recommendation engines).
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart (key for order creation workflow).
GET, PATCH /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order or update its status (e.g., 'Shipped' from ERP).
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve detailed information for a specific product (e.g., for PIM sync or external catalogs).
GET, PUT /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability or update stock levels (critical for inventory sync).
GET, PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve or update a customer's profile details (for CRM/MDM sync).

⚡ Transformation Logic

  • Data Type Conversion: Convert string to numeric, date formats.
  • Field Concatenation/Splitting: Combine first and last names, split addresses.
  • Conditional Logic: Apply different pricing rules based on customer type (B2B/B2C).
  • Lookup Tables: Map Hybris payment method codes to Infor GL accounts.
  • Default Values: Assign default values for optional fields not present in source.
  • Data Enrichment: Pull additional customer data from CRM or product data from PIM before sending to Infor.

🛡️ Error Handling

  • API rate limit exceeded for Hybris or Infor.
  • Invalid data format or missing required fields.
  • Product SKU not found in target system.
  • Network connectivity issues.
  • Authentication token expiration.
  • Business logic validation failure (e.g., insufficient credit).
  • Concurrency conflicts during bi-directional updates.
Pricing

Simple, transparent pricing for SAP Hybris + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Benefits FAQs

▸ What are the primary benefits of integrating SAP Hybris and Infor?
Integrating SAP Hybris and Infor brings numerous benefits, including real-time inventory accuracy, accelerated order fulfillment, a unified 360-degree view of customers, enhanced operational efficiency, improved financial reconciliation, and a scalable, future-proof integration architecture.

iPaaS Capabilities FAQs

▸ How does an iPaaS facilitate the integration of Hybris and Infor?
A modern iPaaS acts as a central hub, providing pre-built connectors for both Hybris and Infor APIs, a low-code visual mapping canvas, robust data transformation capabilities, event-driven architecture for real-time sync, and comprehensive monitoring. It orchestrates complex workflows, handles error management, and ensures secure data exchange.

Low-Code FAQs

▸ Can I use low-code/no-code tools for this integration, and what are the advantages?
Absolutely. Our iPaaS offers intuitive low-code/no-code interfaces, enabling business analysts and citizen integrators to design and manage complex Hybris-Infor workflows without extensive coding. This accelerates development, reduces IT backlog, increases agility, and lowers the total cost of ownership.

AI Enhancements FAQs

▸ What role does AI play in modern SAP Hybris and Infor integration workflows?
AI significantly augments integration by providing intelligent data mapping suggestions, automating common order exception handling (e.g., address validation, payment issues), detecting anomalies in data flows, and offering predictive insights for inventory or performance. This leads to smarter, more resilient, and self-optimizing integrations.

Security & Compliance FAQs

▸ How do you ensure data security when integrating SAP Hybris with Infor?
Data security is paramount. We enforce TLS 1.2+ encryption for all data in transit, use OAuth 2.0 and API keys with least privilege for authentication, implement data masking and tokenization for sensitive PII/payment data, and ensure compliance with standards like GDPR, CCPA, and PCI DSS. Robust access controls and audit trails are also in place.

Performance FAQs

▸ How are Hybris API rate limits handled to ensure optimal performance?
Our iPaaS intelligently manages API rate limits by implementing throttling mechanisms, using message queues to buffer requests, batching multiple updates into single calls where possible, and dynamically adjusting request frequency based on API response headers. This prevents service interruptions and ensures continuous data flow.

Architecture FAQs

▸ What is event-driven architecture, and why is it important for Hybris-Infor integrations?
Event-driven architecture means systems communicate by publishing and subscribing to events (e.g., 'Order Placed', 'Inventory Updated'). It's crucial for Hybris-Infor integration because it enables real-time data flow, loose coupling between systems, improved scalability, and immediate responsiveness to business changes, which is vital for high-volume eCommerce operations.

Customization FAQs

▸ Can this integration handle customizations in both SAP Hybris and Infor?
Yes, the integration solution is highly flexible. Our iPaaS allows for the easy mapping of custom fields from both Hybris and Infor. You can extend workflows with custom business logic using the low-code designer and rules engine, ensuring the integration perfectly aligns with your unique business processes and data structures.
Implementation Timeline

Go live with SAP Hybris + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo