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SAP Hybris + Kentico Integration

Clarity Connect™ integrates SAP Hybris with Kentico, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links SAP Hybris and Kentico through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between SAP Hybris and Kentico.

  • Hybris: Extend existing types (e.g., Customer, Product, Order) with custom attributes via Hybris's flexible type system, which can then be mapped in the iPaaS.
  • Kentico: Add custom fields to content types, products, customers, and orders within Kentico's administration interface, easily exposed via APIs for integration.
Implementation Timeline

Go live with SAP Hybris + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Hybris: Extend existing types (e.g., Customer, Product, Order) with custom attributes via Hybris's flexible type system, which can then be mapped in the iPaaS.
  • Kentico: Add custom fields to content types, products, customers, and orders within Kentico's administration interface, easily exposed via APIs for integration.

Robust & Scalable Integration Architecture for SAP Hybris and Kentico

The recommended architecture leverages a modern Hybrid Integration Platform (iPaaS) as the central nervous system, ensuring secure, scalable, and resilient data exchange between SAP Hybris Commerce Cloud and Kentico, alongside other enterprise systems.

Data Flow Steps

API-First Design: All interactions with Hybris and Kentico are via their respective APIs, ensuring standardization and scalability.

Event-Driven Architecture (EDA): Critical updates (e.g., new orders, inventory changes, content publishes) trigger real-time flows via webhooks, ensuring immediate synchronization and responsiveness.

Canonical Data Model: Defining a standardized data format within the iPaaS for key entities (Customer, Product, Order) to simplify mapping and ensure consistency across disparate systems.

Publish-Subscribe Model: Using message queues for loosely coupled communication, allowing systems to publish events without direct knowledge of subscribers.

Data Touchpoints

SAP Hybris Commerce Cloud: The primary eCommerce platform, handling core commerce logic, order management, and ERP integration.
Kentico (CMS & eCommerce): Providing flexible content management, digital marketing, and potentially a secondary storefront or channel.
iPaaS (Integration Platform as a Service): The central orchestration layer, providing connectors, data mapping, transformation, workflow automation, monitoring, and AI capabilities.
Message Queues/Event Hubs: For asynchronous processing, buffering high-volume transactions, and enabling event-driven architecture.
API Gateway: For centralized API management, security, rate limiting, and analytics for both internal and external API calls.
Data Lake/Warehouse: For consolidated analytics and reporting across all integrated systems.

"A conceptual diagram would show SAP Hybris Commerce Cloud and Kentico as two distinct systems, both connected to a central iPaaS. The iPaaS would then connect to other systems like ERP (e.g., SAP S/4HANA), CRM (e.g., Salesforce), PIM, WMS, and Payment Gateways. Data flows (bi-directional) would be indicated between Hybris, Kentico, and the iPaaS, and from the iPaaS to other backend systems. Webhooks from Kentico and Hybris would trigger iPaaS flows."

Pricing

Simple, transparent pricing for SAP Hybris + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Customer

Synchronizing customer profiles is fundamental for a unified customer experience and personalized interactions across both platforms.

SAP Hybris Fields

customerId email firstName lastName customerType registrationDate

Kentico Fields

CustomerID CustomerGUID FirstName LastName Email RegistrationDate

Mapping Notes

Requires careful handling of B2B vs. B2C customer types if both are present in Hybris. Deduplication logic is crucial when syncing bi-directionally to maintain a single source of truth. Consider mapping customer preferences and marketing consents.

Next Steps

See SAP Hybris + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Unified Customer Experience Across Platforms

Synchronize customer profiles, purchase history, and preferences between SAP Hybris Commerce Cloud and Kentico's marketing and customer modules. This ensures a consistent, personalized experience whether a customer is browsing products, managing their account, or interacting with content.

Integration Steps:

  1. 0 New customer registration in Hybris triggers a real-time profile creation/update in Kentico.
  2. 1 Customer profile updates in Kentico (e.g., marketing preferences) sync back to Hybris.
  3. 2 Purchase history from Hybris is available in Kentico for personalized content and campaigns.
  4. 3 Kentico's behavioral data enriches customer profiles in Hybris for targeted promotions.

Business Outcome

Improved customer satisfaction, increased loyalty, higher conversion rates through personalized marketing, and a true Customer 360 view.

Frequency

Real-time (event-driven)

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create new carts (e.g., for assisted shopping scenarios or abandoned cart recovery).
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order (e.g., from Kentico's checkout after data transformation).
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve order details (e.g., for status updates to Kentico).
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve product details (e.g., to enrich Kentico's product catalog).
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability (e.g., for Kentico storefront display).
GET, PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve or update customer profiles (e.g., for Customer 360 sync).

⚡ Transformation Logic

  • Customer Data Harmonization: Map Kentico's `CustomerGUID` to a custom field in Hybris and vice-versa for cross-system lookup. Concatenate `FirstName` and `LastName` from Kentico into Hybris's single name fields if needed.
  • Product Data Consistency: Transform Hybris's structured product attributes into Kentico's custom fields. Ensure media URLs are correctly formatted for Kentico's content delivery network.
  • Order Status Alignment: Map Kentico's `OrderStatus` values (e.g., 'New', 'Processed', 'Shipped') to corresponding Hybris `status` codes, ensuring consistent customer-facing information.
  • Inventory Deduplication: Ensure that inventory updates from Hybris (originating from ERP/WMS) only update the `AvailableQuantity` in Kentico for the matching `SKU`, preventing conflicts.

🛡️ Error Handling

  • Transient Network Errors: Handled by automatic retries with exponential backoff.
  • Invalid Data Payload: Data validation rules prevent malformed data from reaching target APIs. Errors are logged, and the message is routed to DLQ.
  • API Rate Limit Exceeded: iPaaS intelligently throttles requests and retries after a cooldown period.
  • Business Logic Violation: Custom error handling within the workflow flags issues like insufficient inventory for an order or invalid customer segmentation.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What are the primary benefits of integrating SAP Hybris with Kentico?
Integrating SAP Hybris with Kentico delivers a unified customer experience, real-time product and inventory synchronization, streamlined order-to-fulfillment processes, and enhanced content-driven commerce capabilities. It eliminates data silos, automates workflows, and provides a single source of truth for critical business data.

Technical FAQs

▸ How does an iPaaS facilitate the SAP Hybris and Kentico integration?
A modern iPaaS acts as the central orchestration layer. It provides pre-built connectors, low-code visual mapping tools, and robust workflow automation to securely exchange data between Hybris and Kentico. It handles authentication, data transformation, error handling, and real-time event processing via webhooks, significantly accelerating integration development.
▸ How are real-time inventory updates managed between Hybris and Kentico?
Real-time inventory synchronization is typically achieved through event-driven architecture. When inventory levels change in SAP Hybris (often originating from an ERP/WMS), an event triggers the iPaaS to update Kentico's product stock levels via its APIs, preventing overselling and ensuring accurate availability on the storefront.

Data Sync FAQs

▸ Can I synchronize customer data bi-directionally between Hybris and Kentico?
Absolutely. The iPaaS enables bi-directional synchronization of customer profiles, ensuring that new registrations or profile updates in either SAP Hybris or Kentico are reflected in the other system. This creates a unified customer view for personalized experiences and consistent data across all touchpoints.

Advanced Features FAQs

▸ What role does AI play in this integration solution?
AI augments the integration by providing intelligent data mapping suggestions, automating anomaly detection (e.g., for fraud prevention in orders), assisting with error resolution, and enriching data. It helps create smarter, more resilient workflows, reducing manual effort and improving data quality.

Security & Compliance FAQs

▸ How do you ensure data security and compliance (e.g., GDPR, PCI DSS) during integration?
Data security is paramount. The integration uses TLS 1.2+ encryption for data in transit, OAuth 2.0 for secure API authentication, and stores credentials in encrypted vaults. For sensitive data like PII and payment information, data masking, tokenization, and strict access controls are implemented to ensure compliance with regulations like GDPR and PCI DSS.

Customization FAQs

▸ Can I use low-code tools to customize integration workflows?
Yes, the iPaaS features a low-code/no-code visual designer that empowers business users and citizen integrators to build and customize integration workflows, data mappings, and business rules without extensive coding. This accelerates development and provides greater agility for business changes.

Error Handling FAQs

▸ What happens if an integration flow fails?
The iPaaS has robust error handling. It automatically logs all failures, attempts retries with exponential backoff for transient errors, and routes persistent failures to a dead-letter queue (DLQ) for manual investigation. Proactive alerts are configured to notify relevant teams, and AI can even suggest common resolutions.
Pricing

Simple, transparent pricing for SAP Hybris + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo