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Connect™

Unify SAP Hybris Commerce & Microsoft Dynamics AX with AI-Powered Integration

Automate your entire order-to-cash cycle, synchronize inventory in real-time, and gain a 360-degree customer view for unparalleled efficiency and growth.

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The Challenge

The Disconnect Between eCommerce & ERP: Why Manual Processes Fail

Without a robust integration, SAP Hybris Commerce and Microsoft Dynamics AX operate in silos, leading to significant operational inefficiencies, data discrepancies, and a fragmented customer experience. Businesses struggle to keep up with the demands of modern eCommerce.

  • Manual order entry from Hybris to AX is slow and error-prone.
  • Out-of-sync inventory leads to overselling and customer dissatisfaction.
  • Fragmented customer data across systems hinders personalized marketing and service.
  • Delayed financial reconciliation impacting cash flow and reporting accuracy.
  • Complex returns and refunds processes cause customer frustration and operational overhead.
  • Lack of real-time visibility into order status, fulfillment, and product availability.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: Integrating SAP Hybris Commerce with Microsoft Dynamics AX

Our modern iPaaS solution provides a robust, scalable, and intelligent bridge between SAP Hybris Commerce Cloud and Microsoft Dynamics AX. By automating data flows and business processes, we transform your digital commerce and ERP into a single, cohesive operational engine.

  • Bidirectional data synchronization for key entities (Customer, Product, Order).
  • Event-driven architecture for real-time updates.
  • Visual, low-code/no-code workflow builder.
  • AI-assisted data mapping and validation.
  • Comprehensive error handling and monitoring.
Implementation Timeline

Go live with SAP Hybris + Microsoft Dynamics AX in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Microsoft Dynamics AX, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Microsoft Dynamics AX deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bidirectional data synchronization for key entities (Customer, Product, Order).
  • Event-driven architecture for real-time updates.
  • Visual, low-code/no-code workflow builder.
  • AI-assisted data mapping and validation.
  • Comprehensive error handling and monitoring.
  • Pre-built connectors and templates for rapid deployment.
  • Scalable cloud-native platform for high transaction volumes.

Technical Integration Details: SAP Hybris & Dynamics AX Connectivity

Our iPaaS provides a robust, secure, and scalable framework for integrating SAP Hybris Commerce Cloud with Microsoft Dynamics AX, leveraging their respective API capabilities and data structures.

Data Flow Steps

Connectivity Setup: Establish secure connections to Hybris OCC APIs (OAuth 2.0) and Dynamics AX AIF/Web Services (WCF/SOAP) or custom services.

Event Listener/Polling: Configure listeners for Hybris webhooks (e.g., Order Placed, Customer Updated) and/or implement efficient polling mechanisms for Dynamics AX data changes (e.g., Inventory, Sales Order status).

Data Extraction: Extract relevant data from the source system in its native format (JSON for Hybris, XML for AX AIF).

Schema Harmonization & Transformation: Map source data fields to target system fields, applying necessary transformations, validations, and enrichments using a visual low-code editor. AI assists in suggesting mappings.

Business Logic & Orchestration: Implement complex business rules, conditional logic, and multi-step workflows (e.g., check inventory before creating order, update CRM after AX customer creation).

Data Loading: Inject transformed data into the target system via its respective APIs or services.

Error Handling & Monitoring: Implement robust error handling (retries, dead-letter queues), logging, and real-time monitoring of all integration flows.

Status Updates & Reconciliation: Ensure critical status updates (e.g., order fulfillment, payment capture) are reflected back in the source system or relevant dashboards.

Data Touchpoints

Hybris: Order, Customer, Product, Cart, Payment Transaction, Address, Return Request, Stock Level, Promotion/Coupon
Dynamics AX: Sales Order, Customer, Inventory Item, Invoice, Payment, Vendor, General Ledger Journal, Shipment, Financial Dimensions

"SAP Hybris (Customer, Order, Product, Cart Events) --[Webhook/API Call]--> iPaaS (Extract, Transform, Validate, Orchestrate, AI-Assist) --[API Call/AIF Service]--> Microsoft Dynamics AX (Sales Order, Customer, Inventory, Invoice, Payment Journal) --[API Call/Polling]--> iPaaS --[API Call/Webhook]--> SAP Hybris (Status Updates, Inventory Sync)"

Pricing

Simple, transparent pricing for SAP Hybris + Microsoft Dynamics AX.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Harmonized Data Mapping

Effective integration hinges on harmonizing core business entities across SAP Hybris and Microsoft Dynamics AX. Our iPaaS provides visual mapping tools and AI assistance to streamline this complex process.

Customer

Represents an individual or business account. Critical for personalized experiences in Hybris and for sales, billing, and AR in AX.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate Addresses PaymentDetails Consents

Microsoft Dynamics AX Fields

AccountNum Name PartyId Currency CreditLimit CustGroup Address ContactInfo FinancialDimensions

Mapping Notes

Bi-directional sync. Hybris often masters B2C customer profile & preferences; AX masters core financial and credit data. Requires robust de-duplication logic based on email or unique identifier. Address entities are typically nested and mapped separately.

Next Steps

See SAP Hybris + Microsoft Dynamics AX integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash Automation

Seamlessly transfer new orders from Hybris to Dynamics AX for fulfillment, inventory update, and financial processing.

Integration Steps:

  1. 0 Customer checks out on Hybris.
  2. 1 Order data (Order, Customer, Payment Transaction, Address) is captured by iPaaS.
  3. 2 Data is mapped and transformed to AX Sales Order schema.
  4. 3 Sales Order is created in Dynamics AX, triggering inventory allocation.
  5. 4 Fulfillment status, tracking number, and invoice details are updated back to Hybris.

Business Outcome

Accelerated order processing, reduced order errors, improved cash flow, enhanced customer satisfaction.

Frequency

Real-time, Event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automate the entire order lifecycle from Hybris to AX, reducing manual entry and speeding up processing times.
Eliminate Overselling & Stockouts
Achieve real-time inventory synchronization between Dynamics AX and SAP Hybris, ensuring accurate stock levels.
Unified Customer Experience
Synchronize customer profiles bi-directionally, providing a consistent 360-degree view for sales, marketing, and service.
Enhanced Financial Accuracy
Automate invoice generation, payment postings, and financial reconciliation within Dynamics AX for Hybris orders.
Reduced Operational Costs
Minimize manual data entry, error correction, and IT development efforts with low-code automation and AI assistance.
Agility & Scalability
Rapidly adapt to market changes and scale your eCommerce operations without compromising backend efficiency.
✨

Accelerated Order Fulfillment

70% Faster Order Processing

📋 What You Get

Automate the entire order lifecycle from Hybris to AX, reducing manual entry and speeding up processing times.

💼 Business Impact

This benefit directly contributes to 70% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart (often a precursor to order).
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart.
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart (key for order creation).
GET, PATCH /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve or update details of a specific order (e.g., status updates from AX).
GET, PATCH /occ/v2/{baseSiteId}/products/{productCode} Retrieve detailed product information, or update (e.g., product content from PIM).
GET, PATCH /occ/v2/{baseSiteId}/products/{productCode}/stock Check or update real-time stock availability (critical for inventory sync).
GET, PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve or update a customer's profile details.
POST Webhooks (configured in Hybris Backoffice) Event-driven notifications for 'Order Placed', 'Customer Registered', 'Return Request Created'.

⚡ Transformation Logic

  • Map `Hybris.Order.totalPrice` to `AX.SalesOrder.TotalAmount`.
  • Concatenate `Hybris.Customer.firstName` and `Hybris.Customer.lastName` to `AX.Customer.Name`.
  • Convert `Hybris.Order.creationTime` to `AX.SalesOrder.OrderDate` format.
  • Map `Hybris.OrderEntry.productCode` to `AX.SalesOrderLine.ItemId`.
  • Apply `AX.FinancialDimensions` based on `Hybris.Order.baseSiteId` or `Hybris.Product.category`.
  • Standardize `Hybris.Address` fields to `AX.Address` structure.
  • Translate `Hybris.PaymentTransaction.transactionStatus` to `AX.PaymentJournal` types.

🛡️ Error Handling

  • Transient Network Errors: Handled by automatic retries with exponential backoff.
  • Data Validation Errors: Invalid product ID from Hybris for AX. Message moved to DLQ, alert triggered for data correction.
  • AX System Unavailability: Circuit breaker pattern applied, messages queued for later processing, system health alert sent.
  • API Rate Limit Exceeded: iPaaS throttles requests, queues messages, and dynamically adjusts send rate.
  • Business Logic Failure: (e.g., insufficient stock in AX for Hybris order). Order status updated in Hybris to 'Backordered' or 'Cancelled', customer notified.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What are the primary benefits of integrating SAP Hybris with Dynamics AX?
The primary benefits include real-time order processing, accurate inventory synchronization, unified customer master data, automated financial reconciliation, reduced manual errors, and improved operational efficiency, leading to enhanced customer satisfaction and faster time-to-market.

Technical FAQs

▸ How does an iPaaS facilitate the integration between Hybris and Dynamics AX?
A modern iPaaS (Integration Platform as a Service) provides pre-built connectors, visual low-code/no-code tools for workflow design and data mapping, AI-assisted transformation, robust error handling, and centralized monitoring. It acts as a middleware to bridge the architectural differences between cloud-native Hybris and Dynamics AX.

Workflow FAQs

▸ Can I achieve real-time inventory synchronization from Dynamics AX to Hybris?
Yes, absolutely. Our iPaaS supports near real-time inventory synchronization. It can either monitor Dynamics AX for inventory changes (e.g., via database triggers or frequent delta polling) or consume AX events, then push those updates to SAP Hybris Commerce's product stock APIs immediately, preventing overselling.

Challenges FAQs

▸ What are the common challenges when integrating Hybris with an ERP like Dynamics AX?
Common challenges include reconciling different data models (e.g., customer, product, order), managing real-time inventory synchronization, ensuring consistent pricing logic, handling complex B2B scenarios, orchestrating order-to-cash processes seamlessly, and dealing with AX's sometimes rigid data structures. Our iPaaS is designed to overcome these.

AI Features FAQs

▸ How does AI enhance the Hybris and Dynamics AX integration process?
AI augments the integration by providing intelligent data mapping suggestions, automating exception handling (e.g., address validation, order anomaly detection), predicting inventory needs, personalizing customer experiences, and enhancing fraud detection in payment processing, leading to smarter, more resilient workflows.

Security FAQs

▸ What security measures are in place for sensitive data like payment information?
We prioritize security with TLS 1.2+ encryption for all data in transit, tokenization for payment card data (reducing PCI DSS scope), secure credential management (OAuth 2.0 for Hybris, least privilege for AX), and strict access controls. Our platform is built with compliance to standards like GDPR, CCPA, and PCI DSS in mind.

Customization FAQs

▸ Is it possible to customize integration workflows for unique business logic?
Yes, our low-code/no-code iPaaS offers extensive customization. You can visually design, modify, and extend workflows, apply custom business rules, and integrate with additional systems using a drag-and-drop interface, greatly reducing the need for custom coding and accelerating adaptation to unique business needs.

Error Handling FAQs

▸ How do you handle errors and ensure data consistency during integration?
We implement a multi-tiered error handling strategy: automatic retries with exponential backoff for transient errors, dead-letter queues for persistent issues, proactive alerts, and AI-augmented error resolution. Data consistency is ensured through robust data mapping, validation, and conflict resolution rules within the iPaaS.
Pricing

Simple, transparent pricing for SAP Hybris + Microsoft Dynamics AX.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Microsoft Dynamics AX integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo