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Connect™

Unify SAP Hybris & Microsoft Dynamics NAV: Intelligent Commerce & ERP Integration

Achieve real-time synchronization of orders, inventory, customers, and financials with an AI-powered iPaaS, transforming your eCommerce and back-office operations.

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The Challenge

The Disconnect: Why Fragmented Hybris & Dynamics NAV Operations Hurt Your Business

Operating SAP Hybris Commerce Cloud and Microsoft Dynamics NAV in silos creates significant challenges, leading to operational inefficiencies, poor customer experiences, and missed revenue opportunities. Without a robust integration, businesses struggle to keep pace with modern digital demands.

  • Manual data entry between systems is time-consuming and error-prone.
  • Delayed order fulfillment due to batch processing or lack of real-time inventory visibility.
  • Inaccurate inventory levels leading to overselling or stockouts.
  • Fragmented customer data across sales and finance, hindering personalized experiences.
  • Lack of real-time financial reconciliation for eCommerce transactions.
  • Difficulty in tracking returns and refunds consistently across platforms.
  • Limited insights for demand forecasting, pricing optimization, and fraud detection.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: SAP Hybris & Microsoft Dynamics NAV with AI-Powered iPaaS

Our AI-powered iPaaS solution bridges the gap between SAP Hybris Commerce Cloud and Microsoft Dynamics NAV, creating a cohesive, intelligent ecosystem. It automates data flow, orchestrates complex workflows, and ensures real-time consistency, enabling businesses to maximize efficiency, enhance customer experience, and drive growth.

  • Pre-built Connectors for SAP Hybris & Dynamics NAV
  • Visual Drag-and-Drop Workflow Builder
  • AI-Assisted Data Mapping & Transformation
  • Real-time Event-Driven Synchronization
  • Robust Error Handling & Data Reconciliation
Implementation Timeline

Go live with SAP Hybris + Microsoft Dynamics NAV in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Microsoft Dynamics NAV, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Microsoft Dynamics NAV deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors for SAP Hybris & Dynamics NAV
  • Visual Drag-and-Drop Workflow Builder
  • AI-Assisted Data Mapping & Transformation
  • Real-time Event-Driven Synchronization
  • Robust Error Handling & Data Reconciliation
  • Centralized Monitoring & Governance Dashboards
  • Low-Code/No-Code Development Environment

Technical Integration Details: Connecting Hybris & Dynamics NAV

Our iPaaS provides a robust, secure, and scalable framework for integrating SAP Hybris with Microsoft Dynamics NAV. This involves careful orchestration of API calls, data transformations, and workflow automation, leveraging the strengths of both platforms.

Data Flow Steps

Connection Setup: Establish secure connections using OAuth 2.0 for Hybris OCC APIs and OData/SOAP web services with appropriate authentication (AAD/Windows) for Dynamics NAV.

Event Triggering: Configure Hybris webhooks for real-time events (e.g., new orders, customer updates) and set up polling or custom event capture for Dynamics NAV data changes.

Data Extraction: Extract relevant data entities (e.g., Order, Customer, Product from Hybris; Sales Order, Item, Customer from NAV) via their respective APIs.

Data Transformation & Mapping: Use the iPaaS's visual mapping canvas and AI-assisted tools to transform and map data fields between the disparate schemas of Hybris and NAV.

Business Logic & Validation: Apply pre-defined or custom business rules, conditional logic, and AI-driven validation to ensure data quality and adherence to business processes.

Data Loading: Push transformed data to the target system via its APIs, handling responses and errors gracefully.

Error Handling & Monitoring: Implement comprehensive logging, retry mechanisms, and alerts for any integration failures, with centralized monitoring dashboards.

Data Touchpoints

SAP Hybris: Customer (B2C/B2B), Product, Order, Payment Transaction, Cart, Address, Stock Level, Promotion/Coupon, Return Request.
Microsoft Dynamics NAV: Customer, Item, General Ledger Entry, Sales Order, Purchase Order, Sales Invoice, Credit Memo.

"The integration architecture features SAP Hybris and Microsoft Dynamics NAV as core systems, connected through an iPaaS. Hybris initiates events (e.g., 'Order Placed') via webhooks to the iPaaS. The iPaaS processes these events, performs data mapping and transformation, and then interacts with Dynamics NAV via its OData/SOAP APIs to create/update records (e.g., Sales Orders, Customers, Items). Bidirectional flows ensure updates from NAV (e.g., 'Item' 'Inventory' levels, 'Sales Order' status) are synchronized back to Hybris. AI capabilities are embedded within the iPaaS to enhance mapping, validation, and anomaly detection at each step."

Pricing

Simple, transparent pricing for SAP Hybris + Microsoft Dynamics NAV.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Field-Level Mappings

Understanding the core entities and their field-level mapping is crucial for a successful SAP Hybris and Microsoft Dynamics NAV integration. Our iPaaS provides visual tools and AI assistance to streamline this complex process.

Customer

Represents an individual (B2C) or company (B2B) account. Critical for personalization in Hybris and financial/sales history in NAV.

SAP Hybris Fields

customerId email firstName lastName customerType registrationDate Addresses Payment Details

Microsoft Dynamics NAV Fields

No. Name Address Phone No. Credit Limit Payment Terms Code Blocked

Mapping Notes

Requires careful de-duplication strategy. Hybris 'customerId' maps to NAV 'No.'. Address structures need transformation. 'customerType' in Hybris might influence NAV customer grouping.

Next Steps

See SAP Hybris + Microsoft Dynamics NAV integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

New eCommerce Order to ERP Fulfillment

When a customer places an order on SAP Hybris Commerce Cloud, the iPaaS orchestrates the immediate transfer of order details to Microsoft Dynamics NAV for fulfillment, inventory update, and financial processing.

Integration Steps:

  1. 0 Customer completes checkout on Hybris (Order entity created).
  2. 1 Hybris webhook triggers iPaaS flow.
  3. 2 iPaaS maps Hybris Order, Customer, Product, Payment Transaction to NAV Sales Order and Customer.
  4. 3 NAV receives Sales Order, updates 'Item' 'Inventory' and initiates fulfillment.
  5. 4 NAV updates 'Sales Order' status (e.g., 'Shipped').
  6. 5 iPaaS updates Hybris 'Order' status and 'Stock Level'.

Business Outcome

Seamless order processing, real-time inventory management, accurate financial records, and timely customer communication.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order Fulfillment
Automate the entire order-to-cash process, from Hybris checkout to NAV fulfillment, drastically reducing manual intervention and processing times.
Real-time Inventory Accuracy
Synchronize inventory levels between NAV and Hybris in real-time to prevent overselling, reduce stockouts, and optimize carrying costs.
Unified Customer View
Create a consistent, 360-degree view of your customers across Hybris for personalized commerce and NAV for comprehensive financial and sales history.
Enhanced Financial Visibility
Ensure accurate and timely financial reconciliation of all eCommerce transactions, streamlining accounting processes and improving reporting.
Reduced Operational Costs
Eliminate manual data entry, reduce errors, and automate repetitive tasks, freeing up valuable resources for strategic initiatives.
AI-Driven Business Intelligence
Leverage integrated data and AI for predictive insights, optimizing pricing, demand forecasting, and identifying anomalies for proactive decision-making.
Improved Customer Satisfaction
Provide accurate product availability, real-time order tracking, and faster service resolution, leading to a superior customer experience.
✨

Accelerated Order Fulfillment

80% Faster Order Processing

📋 What You Get

Automate the entire order-to-cash process, from Hybris checkout to NAV fulfillment, drastically reducing manual intervention and processing times.

💼 Business Impact

This benefit directly contributes to 80% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with SAP Hybris + Microsoft Dynamics NAV in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Microsoft Dynamics NAV, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Microsoft Dynamics NAV deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user (used during checkout process orchestration).
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart (supports cart reconstruction or updates).
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart (primary endpoint for new order creation).
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order (for status updates back to Hybris).
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve detailed information for a specific product (for product data validation/enrichment).
GET/PATCH /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability for a product / Update stock levels (critical for inventory sync).
GET/PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve/Update a customer's profile details (for customer data sync).
POST /rest/v2/{baseSiteId}/returnrequests Create a new return request (for returns workflow orchestration).

⚡ Transformation Logic

  • Currency Conversion: Automatically convert currency codes and amounts if Hybris and NAV operate with different base currencies.
  • Address Harmonization: Standardize address formats between Hybris and NAV, performing validation and correction where necessary.
  • Product ID Mapping: Map Hybris 'productCode' to NAV 'Item No.', ensuring consistency for order lines and inventory.
  • Status Code Mapping: Translate Hybris order statuses (e.g., 'Completed', 'Shipped') to corresponding NAV `Sales Order` statuses.
  • Payment Method Mapping: Map Hybris payment provider codes to specific G/L accounts or payment methods in NAV for financial reconciliation.

🛡️ Error Handling

  • Product Not Found: Hybris order contains a product not present in NAV. (Solution: Log, alert, potentially create placeholder or reject order line).
  • Invalid Address: Shipping address from Hybris fails NAV validation. (Solution: Reroute for manual correction, use AI for auto-correction, or hold order).
  • Payment Processing Failure: Payment gateway decline. (Solution: Update Hybris order status, notify customer, do not proceed to NAV).
  • API Rate Limit Exceeded: Too many requests to Hybris or NAV. (Solution: iPaaS throttles requests, retries with exponential backoff).
  • Duplicate Customer: Customer from Hybris already exists in NAV with different details. (Solution: AI-driven de-duplication, merge rules, or manual review via DLQ).
Pricing

Simple, transparent pricing for SAP Hybris + Microsoft Dynamics NAV.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ Why is integrating SAP Hybris and Microsoft Dynamics NAV crucial for my business?
Integrating Hybris and NAV is crucial to eliminate data silos, automate critical business processes like order fulfillment and inventory management, and ensure a consistent customer experience. It prevents overselling, reduces manual errors, and provides real-time visibility into your entire commerce and operational landscape, leading to increased efficiency and profitability.

Technical FAQs

▸ How does an iPaaS facilitate real-time data synchronization between Hybris and NAV?
An iPaaS uses an event-driven architecture, leveraging webhooks from SAP Hybris (e.g., 'Order Placed') and intelligent polling/custom events from Dynamics NAV. It captures these events, performs rapid data transformation and mapping, and then pushes the data to the target system via optimized API calls, ensuring near real-time updates for critical entities like orders and inventory.

AI & Automation FAQs

▸ What role does AI play in enhancing this integration?
AI significantly enhances the integration by providing intelligent data mapping suggestions, automating anomaly detection (e.g., suspicious order values, inventory discrepancies), and facilitating automated exception handling. It also enables predictive analytics for demand forecasting, dynamic pricing, and fraud detection, transforming reactive processes into proactive, intelligent workflows.

Low-Code FAQs

▸ Can I use low-code/no-code tools for Hybris-NAV integration?
Absolutely. Our iPaaS offers a low-code/no-code visual designer that empowers business users and citizen integrators to build and manage integration workflows between Hybris and NAV without extensive coding. This accelerates development, reduces IT backlog, and allows for greater business agility in adapting to changes.

Data Management FAQs

▸ How do you handle data consistency and conflicts between Hybris and NAV?
We employ robust data harmonization strategies, including defining master data ownership for key entities (e.g., NAV for core product data, Hybris for customer preferences). For bidirectional synchronization, the iPaaS uses intelligent merge logic, last-write-wins rules, and AI assistance to resolve data conflicts, ensuring a single source of truth across both systems.

Security FAQs

▸ What are the security considerations for integrating Hybris and Dynamics NAV?
Security is paramount. We ensure all data in transit is encrypted with TLS 1.2+, utilize OAuth 2.0 for Hybris API authentication and secure methods for NAV. We adhere to PCI DSS for payment data and GDPR/CCPA for PII. The iPaaS also implements strict access controls, API rate limiting, and regular security audits to protect your data.

Business Outcomes FAQs

▸ How does this integration improve order fulfillment and customer experience?
By automating the order-to-cash process, orders from Hybris are immediately sent to NAV for fulfillment, reducing processing time. Real-time inventory sync prevents overselling. Customers receive accurate order statuses and product availability, leading to faster deliveries, fewer errors, and a more satisfying shopping experience, boosting loyalty.

Customization FAQs

▸ Is it possible to integrate custom fields and workflows?
Yes, our solution is highly extensible. You can easily map custom fields from Hybris to NAV and vice-versa. The low-code platform allows you to extend or build custom workflows, apply conditional logic, and integrate additional services to meet your unique business processes without complex coding.
Implementation Timeline

Go live with SAP Hybris + Microsoft Dynamics NAV in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Microsoft Dynamics NAV, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Microsoft Dynamics NAV deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + Microsoft Dynamics NAV.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Microsoft Dynamics NAV integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo