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SAP Hybris + Sage X3 Integration

Clarity Connect™ integrates SAP Hybris with Sage X3, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links SAP Hybris and Sage X3 through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between SAP Hybris and Sage X3.

  • Easily extend integration flows to include custom fields defined in SAP Hybris (e.g., custom product attributes, customer segments) and map them to custom fields or UDFs (User-Defined Fields) in Sage X3.
  • The iPaaS visual mapper allows drag-and-drop mapping of these custom fields without coding.
Implementation Timeline

Go live with SAP Hybris + Sage X3 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sage X3, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sage X3 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Easily extend integration flows to include custom fields defined in SAP Hybris (e.g., custom product attributes, customer segments) and map them to custom fields or UDFs (User-Defined Fields) in Sage X3.
  • The iPaaS visual mapper allows drag-and-drop mapping of these custom fields without coding.

Integration Architecture: iPaaS for Hybris and Sage X3

The recommended architecture centers around a Hybrid Integration Platform (iPaaS) acting as the central nervous system, connecting SAP Hybris Commerce Cloud with Sage X3 ERP. This approach provides a scalable, secure, and resilient integration backbone.

Data Flow Steps

Event-Driven Architecture: Utilizing Hybris webhooks and Sage X3 native events (if available) for real-time updates (e.g., Order Placed, Inventory Changed).

API-First Design: Leveraging the rich API surfaces of both Hybris and Sage X3 for standardized and scalable communication.

Canonical Data Model: Defining a neutral, common data structure within the iPaaS to simplify complex many-to-many mappings.

Publish/Subscribe Model: For broadcasting events and enabling multiple subscribers to react to changes.

Error Handling & Idempotency: Designing flows to prevent duplicate processing and gracefully recover from failures.

Data Touchpoints

SAP Hybris Commerce Cloud: Source for eCommerce orders, customer data, product browsing.
Sage X3 ERP: Master for inventory, product data, customer financials, sales orders, invoices.
iPaaS (Integration Platform as a Service): The core integration layer, providing:
- Connectors: Pre-built adaptors for Hybris (OCC APIs) and Sage X3 (REST APIs).
- Workflow Orchestration Engine: Manages multi-step integration flows.
- Data Mapping & Transformation Engine: Translates data structures between systems.
- Event Bus/Message Queue: Handles asynchronous communication and high-volume data.
- Monitoring & Alerting: Provides real-time visibility and issue notification.
- AI Services: For intelligent mapping, validation, and anomaly detection.
- API Gateway: Secures and manages API access.
Payment Gateway: Integrated with Hybris for payment processing, with reconciliation data flowing to Sage X3.
WMS/Logistics (Optional): May integrate with Sage X3 for advanced fulfillment, with status updates back to Hybris via iPaaS.

"Conceptual diagram showing SAP Hybris Commerce Cloud and Sage X3 ERP connected via a central iPaaS. The iPaaS layer includes connectors, a mapping engine, workflow orchestration, monitoring, and AI services. Data flows are depicted with arrows indicating directionality and event triggers."

Pricing

Simple, transparent pricing for SAP Hybris + Sage X3.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Customer

Synchronizing customer profiles (B2C/B2B) to ensure a unified view across eCommerce and ERP for personalized experiences, order management, and financial records.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate addressId line1 city state postalCode country addressType

Sage X3 Fields

Customer ID Customer Name Address (Billing, Shipping) Contact Information (Email, Phone) Payment Terms Customer Group

Mapping Notes

Hybris 'Customer' maps to Sage X3 'Customer'. Address details from Hybris (billing/shipping) map to corresponding address fields in Sage X3. 'CustomerType' in Hybris may influence 'Customer Group' in Sage X3. Requires careful handling of guest checkout customers for conversion to full Sage X3 customer records.

Next Steps

See SAP Hybris + Sage X3 integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated eCommerce Order-to-Cash

When a customer places an order on SAP Hybris, it's automatically created as a Sales Order in Sage X3, triggering fulfillment, invoicing, and payment processing without manual intervention.

Integration Steps:

  1. 0 Customer places order on Hybris Commerce.
  2. 1 iPaaS captures Hybris 'Order Placed' event.
  3. 2 Order data (Customer, Product, Pricing, Shipping) is mapped and transformed for Sage X3.
  4. 3 New Sales Order is created in Sage X3 via API.
  5. 4 Sage X3 initiates fulfillment, inventory allocation, and generates an invoice.
  6. 5 Invoice and payment status updates are pushed back to Hybris for customer visibility.

Business Outcome

Accelerated order fulfillment, reduced manual data entry, improved order accuracy, faster revenue recognition.

Frequency

Real-time (event-driven)

Implementation Timeline

Go live with SAP Hybris + Sage X3 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sage X3, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sage X3 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user (initial step before order placement).
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart (pre-order data collection).
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart (key trigger for order-to-cash workflow to Sage X3).
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order (for status updates from Sage X3).
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve detailed information for a specific product (for product data reconciliation).
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability for a product (for inventory sync from Sage X3).
GET /occ/v2/{baseSiteId}/users/{userId} Retrieve a customer's profile details (for customer data sync).
PATCH /occ/v2/{baseSiteId}/users/{userId} Update a customer's profile details (for customer data sync from Sage X3).

⚡ Transformation Logic

  • Order Status Mapping: Translate Hybris order statuses (e.g., 'Pending', 'Processing', 'Completed') to Sage X3 'Sales Order Status' (e.g., 'Open', 'In Process', 'Closed').
  • Address Normalization: Standardize address formats from Hybris to comply with Sage X3's structure, including country-specific postal code validation.
  • Product Code Harmonization: Ensure consistent SKU/product code mapping between Hybris and Sage X3, using lookup tables or canonical models for discrepancies.
  • Pricing Logic: Apply business rules for pricing, ensuring promotional pricing from Hybris is correctly reflected or overridden by Sage X3's master pricing, based on defined priorities.
  • Data Type Conversion: Convert data types (e.g., string to numeric, date formats) to match target system requirements.
  • Currency Conversion: Handle multi-currency transactions if applicable, converting Hybris order totals to Sage X3's base currency or relevant transaction currency.

🛡️ Error Handling

  • Sage X3 API unavailability during order creation.
  • Invalid product codes in Hybris order entries not found in Sage X3.
  • Customer address validation failures.
  • Insufficient stock levels in Sage X3 during order fulfillment.
  • Payment authorization failures from Hybris.
  • Data type mismatches during transformation.
Pricing

Simple, transparent pricing for SAP Hybris + Sage X3.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Benefits FAQs

▸ What are the primary benefits of integrating SAP Hybris with Sage X3?
The primary benefits include automated order processing (Order-to-Cash), real-time inventory synchronization, unified customer master data, accurate financial reporting, reduced manual errors, and accelerated fulfillment cycles. This creates a seamless omnichannel experience for customers and greater operational efficiency.

Technical FAQs

▸ How does this integration handle real-time inventory updates?
The integration leverages an event-driven architecture. When inventory levels change in Sage X3 (the master system), these events are captured by the iPaaS and immediately pushed to SAP Hybris's Stock Level entities via its APIs, ensuring your storefront always displays accurate, real-time product availability to prevent overselling.
▸ How does the iPaaS handle errors or failed transactions between the systems?
Our iPaaS employs a multi-tiered error handling strategy. This includes automated retries with exponential backoff for transient errors, routing persistent failures to dead-letter queues (DLQs) for manual review, and proactive alerts for critical issues. AI can also assist in classifying and suggesting resolutions for common errors.

Customization FAQs

▸ Can I synchronize custom fields from Hybris to Sage X3?
Absolutely. Our iPaaS solution provides a visual, low-code mapping interface that allows you to easily map custom fields from SAP Hybris (e.g., custom product attributes, customer segments) to user-defined fields (UDFs) or custom fields in Sage X3, ensuring all relevant business data is synchronized.

Security FAQs

▸ What authentication methods are used for Hybris and Sage X3 APIs?
For SAP Hybris Commerce Cloud (OCC) APIs, OAuth 2.0 is the primary authentication method. Sage X3 also supports OAuth2, API keys, and basic authentication. Our iPaaS ensures secure, token-based access with robust credential management and adherence to least privilege principles for both systems.

Use Cases FAQs

▸ Is this integration suitable for B2B eCommerce scenarios with Hybris and Sage X3?
Yes, this integration is highly suitable for both B2C and complex B2B scenarios. It supports synchronization of B2B customer accounts, complex pricing structures, contract-based orders, and specific payment terms, ensuring that your Hybris B2B storefront is fully backed by Sage X3's ERP capabilities.

AI Features FAQs

▸ What role does AI play in enhancing this integration?
AI significantly enhances the integration by providing intelligent data mapping suggestions, automating anomaly detection (e.g., fraudulent orders, data inconsistencies), assisting with error resolution, and optimizing data transformation rules. This leads to higher data quality, more resilient workflows, and reduced manual intervention.

Implementation FAQs

▸ How long does it typically take to implement a Hybris-Sage X3 integration?
Implementation timelines vary based on complexity and specific requirements. However, leveraging a modern iPaaS with pre-built connectors and low-code capabilities significantly accelerates the process. Many core workflows can be operational in weeks to a few months, compared to much longer timelines with traditional point-to-point coding.
Implementation Timeline

Go live with SAP Hybris + Sage X3 in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sage X3, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sage X3 deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + Sage X3.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Sage X3 integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo