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Unify eCommerce & ERP: Seamless SAP Hybris to SAP Integration

Connect SAP Hybris Commerce with your SAP ERP (S/4HANA, ECC) in real-time. Drive operational efficiency, enhance customer experience, and accelerate growth with an intelligent iPaaS.

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The Challenge

The Disconnect Between Digital Commerce & Core Operations

Many enterprises struggle with fragmented data and manual processes when their SAP Hybris Commerce platform operates in a silo from their SAP ERP system. This disconnect leads to inefficient operations, inaccurate customer experiences, and missed revenue opportunities.

  • Delayed Order Fulfillment: Manual transfer of Hybris orders to SAP ERP leads to processing backlogs and slower shipping times.
  • Inaccurate Inventory: Discrepancies between Hybris storefront stock and actual ERP inventory result in overselling, backorders, and customer frustration.
  • Fragmented Customer Data: Inconsistent customer profiles across Hybris and SAP prevent personalized marketing and unified customer service.
  • Complex Product Content Syndication: Manual updates of product information, pricing, and media across systems are time-consuming and error-prone.
  • Error-Prone Financial Reconciliation: Manual matching of Hybris payment transactions with SAP financial postings increases accounting effort and risk of errors.
  • Lack of Real-time Visibility: Business decisions are based on outdated information due to batch-oriented data synchronization or absence thereof.
Integration Diagram
Solution Illustration
The Solution

Intelligent Integration for SAP Hybris & SAP ERP

Our iPaaS-driven solution provides a robust, scalable, and secure bridge between SAP Hybris Commerce and your SAP ERP system. By orchestrating real-time data flows, automating critical workflows, and leveraging AI, we transform your digital commerce and backend operations into a unified, highly efficient ecosystem.

  • Pre-built Connectors: Instant connectivity to SAP Hybris OCC APIs and SAP ERP (OData, BAPI, RFC, IDoc) endpoints.
  • Visual Data Mapping: Drag-and-drop interface for complex data transformations between Hybris and SAP entities.
  • Event-Driven Architecture: Real-time synchronization for orders, inventory, and customer updates, eliminating latency.
  • AI-Powered Automation: Intelligent suggestions for field mapping, anomaly detection, and automated error resolution.
  • Low-Code Workflow Design: Empower business users to build and modify integration flows with minimal coding.
Implementation Timeline

Go live with SAP Hybris + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors: Instant connectivity to SAP Hybris OCC APIs and SAP ERP (OData, BAPI, RFC, IDoc) endpoints.
  • Visual Data Mapping: Drag-and-drop interface for complex data transformations between Hybris and SAP entities.
  • Event-Driven Architecture: Real-time synchronization for orders, inventory, and customer updates, eliminating latency.
  • AI-Powered Automation: Intelligent suggestions for field mapping, anomaly detection, and automated error resolution.
  • Low-Code Workflow Design: Empower business users to build and modify integration flows with minimal coding.
  • Robust Error Handling: Automated retries, dead-letter queues, and proactive alerting ensure data integrity.
  • Centralized Monitoring & Governance: End-to-end visibility and control over all integration processes.

Technical Integration: Bridging SAP Hybris and SAP ERP

Our integration solution leverages an API-first, event-driven architecture to ensure robust and real-time data exchange between SAP Hybris Commerce Cloud and your SAP ERP system. We prioritize secure, scalable, and resilient connectivity, employing best practices from both SAP ecosystems.

Data Flow Steps

API Connectivity: Establish secure connections to SAP Hybris Commerce Cloud via its OData-based OCC (Omnichannel Commerce) APIs, and to SAP ERP via its modern OData/REST APIs (S/4HANA Cloud) or traditional BAPIs/RFCs/IDocs (ECC, S/4HANA on-premise) through SAP Gateway or SAP Cloud Connector.

Event-Driven Triggers: Implement webhooks from SAP Hybris (e.g., for new orders, customer updates) and leverage SAP Event Mesh or change pointers for SAP ERP events (e.g., inventory changes, sales order status updates) to enable real-time synchronization.

Data Transformation & Mapping: Utilize the iPaaS's visual mapping canvas to transform and harmonize data schemas between Hybris and SAP entities (e.g., Hybris 'OrderEntry' to SAP 'SalesOrderItem', Hybris 'Customer' to SAP 'Business Partner'). AI-assisted mapping accelerates this process.

Business Logic & Validation: Apply custom business rules and validation logic within the iPaaS to ensure data quality and compliance before data is transferred (e.g., validate addresses, check product availability, enforce pricing rules).

Error Handling & Monitoring: Implement comprehensive error handling with automated retries, dead-letter queues, and proactive alerts. Centralized monitoring provides real-time visibility into integration flow health and performance.

Deployment & Governance: Manage the full lifecycle of integration flows from development to production using environment promotion pipelines, version control, and robust governance frameworks.

Data Touchpoints

SAP Hybris: Customer (B2C/B2B), Product, Order, Payment Transaction, Cart, Address, Stock Level, Return Request.
SAP ERP: Business Partner (Customer), Material/Product, Sales Order, Purchase Order, Invoice, Payment, General Ledger Account, Stock Level (MM/WM).

"SAP Hybris (OCC API/Webhooks) <--> iPaaS (Connectors, Mappers, AI, Orchestration) <--> SAP ERP (OData API/BAPI/RFC/IDoc, Event Mesh)"

Pricing

Simple, transparent pricing for SAP Hybris + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for SAP Hybris & SAP Integration

Harmonizing data between SAP Hybris and SAP ERP requires precise mapping of core business entities. Our iPaaS provides a visual, AI-assisted canvas to simplify this complex process, ensuring data consistency and integrity across your systems.

Customer / Business Partner

Represents the individual or company interacting with your Hybris storefront and managed within SAP ERP for sales, billing, and accounting.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate defaultAddress paymentInfo

SAP Fields

BusinessPartnerID Name SearchTerm Address EmailAddress PhoneNumber CustomerGroup SalesOrganizationData CompanyCodeData BP Role (e.g., FLCU00 for Customer)

Mapping Notes

Requires careful mapping of address components (street, city, postal code, country). Handle B2B vs. B2C customer types. AI assists in de-duplication based on email, name, or address combinations, and suggests appropriate SAP BP roles.

Next Steps

See SAP Hybris + SAP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

New eCommerce Order to ERP Fulfillment

Automate the entire order-to-cash cycle, from customer checkout in Hybris to order processing, fulfillment, and invoicing in SAP ERP.

Integration Steps:

  1. 0 Customer places an order on SAP Hybris Commerce Cloud.
  2. 1 iPaaS captures the 'Order Placed' event from Hybris via webhook.
  3. 2 iPaaS maps Hybris 'Order' entity to SAP 'Sales Order' structure, performing data validation.
  4. 3 New 'Sales Order' is created in SAP SD (e.g., via OData API or BAPISALESORDERCREATEFROMDAT2).
  5. 4 SAP triggers fulfillment processes (delivery, goods issue).
  6. 5 Order status updates from SAP (e.g., 'Shipped', 'Delivered') are synchronized back to Hybris, updating customer order history.

Business Outcome

Accelerated order fulfillment, reduced manual data entry, improved order accuracy, enhanced customer satisfaction with real-time status updates.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate order creation, fulfillment, and invoicing between Hybris and SAP, reducing manual effort and processing delays.
Real-time Inventory Accuracy
Synchronize stock levels from SAP ERP to Hybris in real-time, preventing overselling and improving customer satisfaction.
Unified Customer Experience
Maintain a consistent 360-degree view of customers across Hybris and SAP for personalized interactions and streamlined service.
Enhanced Data Quality & Compliance
AI-powered validation and harmonization ensure data integrity, reducing errors and supporting regulatory compliance (GDPR, CCPA).
Reduced Operational Costs
Eliminate manual data entry, streamline workflows, and minimize IT overhead with low-code, automated integrations.
Increased Business Agility
Rapidly adapt to market changes, integrate new services, and scale operations with flexible, future-proof integration architecture.
✨

Accelerated Order-to-Cash Cycle

30% Faster Order Processing

📋 What You Get

Automate order creation, fulfillment, and invoicing between Hybris and SAP, reducing manual effort and processing delays.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with SAP Hybris + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user.
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart.
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart.
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order.
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve detailed information for a specific product.
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability for a product.
GET/PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve or update a customer's profile details.

⚡ Transformation Logic

  • Data Type Conversion: Automatic conversion of data types (e.g., string to date, decimal to integer) between systems.
  • Field Concatenation/Splitting: Combine or split fields as required (e.g., separate first/last name from full name).
  • Lookup Tables: Map specific values (e.g., Hybris customer type 'B2C' to SAP Customer Group '01').
  • Conditional Logic: Apply rules based on data values (e.g., if Hybris order total > X, assign a specific SAP Sales Order Type).
  • Value Normalization: Standardize values (e.g., address formats, currency codes).
  • Default Value Assignment: Assign default values for non-mandatory fields in the target system if source is empty.

🛡️ Error Handling

  • Transient Network Issues: Handled by automated retries with exponential backoff.
  • Data Validation Failures: Messages routed to DLQ with detailed error messages for correction.
  • SAP Business Logic Errors: (e.g., 'Material not found', 'Customer credit block') - captured, logged, and alerted, often requiring business user intervention.
  • API Rate Limit Exceeded: iPaaS intelligently throttles requests and retries.
  • System Downtime: Circuit breakers prevent cascading failures, messages queued for later processing.
Pricing

Simple, transparent pricing for SAP Hybris + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What are the primary challenges of integrating SAP Hybris with an ERP like SAP S/4HANA?
Primary challenges include reconciling different data models (e.g., customer, product, order), managing real-time inventory synchronization, ensuring consistent pricing logic, handling complex B2B scenarios, and orchestrating order-to-cash processes seamlessly. A modern iPaaS with robust mapping and orchestration capabilities is crucial to overcome these.

iPaaS Benefits FAQs

▸ How does an iPaaS enhance SAP Hybris's eCommerce capabilities?
An iPaaS enhances Hybris's eCommerce by enabling real-time inventory updates from ERP, synchronizing product data from PIM, integrating diverse payment gateways, orchestrating fulfillment workflows with WMS, and connecting with marketing automation tools, creating a truly omnichannel experience and reducing manual effort.

Low-Code/No-Code FAQs

▸ Can I use low-code/no-code tools for Hybris and SAP integrations, and what are the benefits?
Yes, absolutely. Low-code/no-code tools within an iPaaS allow business analysts and citizen integrators to build and manage workflows for Hybris and SAP without extensive coding. Benefits include faster integration development, reduced reliance on IT, increased agility for business changes, and lower total cost of ownership.

AI Integration FAQs

▸ What role does AI play in modern SAP Hybris and SAP integration workflows?
AI augments integration by providing intelligent data mapping suggestions, automating exception handling (e.g., address validation, order anomaly detection), predicting inventory needs, personalizing customer experiences, and enhancing fraud detection in payment processing, leading to smarter, more resilient workflows.

Data Management FAQs

▸ How do I ensure data consistency between Hybris and my SAP ERP system?
Data consistency is achieved through a centralized iPaaS that orchestrates bidirectional synchronization of customer profiles, order history, and service interactions. Implement event-driven updates from both Hybris and SAP, and leverage iPaaS's data harmonization capabilities to resolve conflicts and ensure a single customer view.

Architecture FAQs

▸ What is event-driven architecture, and why is it important for Hybris and SAP integrations?
Event-driven architecture means systems communicate by publishing and subscribing to events (e.g., 'Order Placed', 'Inventory Updated'). It's crucial for Hybris and SAP because it enables real-time data flow, loose coupling between systems, improved scalability, and immediate responsiveness to business changes, vital for high-volume eCommerce and dynamic ERP operations.

Performance FAQs

▸ How can I handle rate limits when integrating with SAP Hybris and SAP APIs?
Manage rate limits by implementing intelligent throttling mechanisms within your iPaaS, using message queues to buffer requests, batching multiple updates into single calls where possible, and monitoring API response headers for rate limit information to dynamically adjust request frequency. This applies to both Hybris OCC and various SAP APIs.

Error Handling FAQs

▸ What are the best practices for error handling in Hybris and SAP integration workflows?
Best practices include comprehensive logging, implementing automatic retries with exponential backoff for transient errors, routing persistent failures to dead-letter queues (DLQs) for manual review, setting up proactive alerts for critical issues, and potentially using AI for automated error resolution, covering both Hybris and SAP specific error codes.
Implementation Timeline

Go live with SAP Hybris + SAP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and SAP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + SAP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + SAP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + SAP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo