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Connect™

Unify SAP Hybris Commerce & Sitecore DXP for a Superior Digital Experience

Achieve real-time data synchronization, hyper-personalized journeys, and streamlined operations with intelligent iPaaS integration.

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The Challenge

The Disconnected Commerce & Experience Landscape

In today's competitive digital market, delivering a cohesive and personalized customer journey is paramount. However, operating SAP Hybris Commerce Cloud and Sitecore Experience Platform/Commerce in silos creates significant challenges, hindering agility and customer satisfaction.

  • Fragmented Customer Data: Inconsistent customer profiles across Hybris (purchase history) and Sitecore (behavioral data, personalization).
  • Delayed Order Fulfillment: Manual transfer of orders from Hybris/Sitecore to ERP, leading to errors and slow processing.
  • Outdated Product Information: Discrepancies in product catalogs, pricing, and inventory between platforms, causing customer frustration and overselling.
  • Suboptimal Personalization: Sitecore's powerful DXP capabilities are limited by a lack of real-time transactional data from Hybris.
  • Inefficient Content Management: Manual effort to syndicate product media and content from Sitecore Content Hub to Hybris.
  • Operational Inefficiencies: Repetitive data entry, reconciliation issues, and slow reaction to market changes.
Integration Diagram
Solution Illustration
The Solution

Seamlessly Connect SAP Hybris Commerce & Sitecore DXP with an Intelligent iPaaS

Our intelligent iPaaS provides the central nervous system for your digital ecosystem, enabling seamless, real-time data flow and workflow orchestration between SAP Hybris Commerce Cloud and Sitecore Experience Platform/Commerce. Move beyond point-to-point spaghetti integrations to a unified, scalable, and future-proof integration strategy.

  • Pre-built Connectors for SAP Hybris & Sitecore
  • Bidirectional Data Synchronization
  • Real-time Event-Driven Architecture
  • Low-Code/No-Code Workflow Design
  • AI-Powered Data Mapping & Validation
Implementation Timeline

Go live with SAP Hybris + Sitecore in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sitecore, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sitecore deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors for SAP Hybris & Sitecore
  • Bidirectional Data Synchronization
  • Real-time Event-Driven Architecture
  • Low-Code/No-Code Workflow Design
  • AI-Powered Data Mapping & Validation
  • Centralized Monitoring & Governance
  • Robust Error Handling & Conflict Resolution

Technical Deep Dive: Connecting SAP Hybris & Sitecore via iPaaS

Our iPaaS acts as the intelligent hub, orchestrating secure, real-time data exchange between SAP Hybris Commerce Cloud and Sitecore's comprehensive DXP. We leverage an API-first, event-driven approach to ensure maximum efficiency and scalability.

Data Flow Steps

Establish Secure Connections: Utilize pre-built connectors to authenticate and connect to SAP Hybris OCC APIs (OAuth 2.0) and Sitecore APIs (Identity Server OAuth 2.0, xConnect, Commerce Engine, Content Hub).

Define Event Triggers: Configure webhooks in Hybris for new orders, customer updates, and returns. Set up listeners for Sitecore xConnect events (contact activities) and Commerce Engine events (order status changes, cart updates).

Design Data Flows: Visually map source and target entities (e.g., Hybris Customer to Sitecore Contact, Sitecore Order to ERP Sales Order) using the iPaaS's low-code interface.

Implement Transformations & Business Logic: Apply data harmonization rules, enrichment logic, and conditional processing directly within the iPaaS. Leverage AI-assisted mapping for complex schemas.

Orchestrate Workflows: Create multi-step workflows for scenarios like order-to-cash, product syndication, or customer data unification, ensuring proper sequence and dependencies.

Configure Error Handling & Retries: Implement robust mechanisms including exponential backoff retries for transient issues and dead-letter queues for persistent failures, with automated alerts.

Deploy & Monitor: Promote integration flows across Dev, QA, and Production environments using CI/CD pipelines. Monitor performance, data volumes, and error rates via centralized dashboards.

Data Touchpoints

SAP Hybris: Customer, Product, Order, Cart, Payment Transaction, Stock Level, Promotion, Return Request, Media Asset, Address.
Sitecore: Customer/Contact, Order, Product, Cart, Payment Transaction, Inventory Item, Shipment, Coupon/Promotion, Content Item/Page, Marketing Segment, Personalization Profile, Media Asset (via Content Hub).

"The integration architecture centers around the iPaaS as the central hub. Events originating from SAP Hybris (e.g., new order) or Sitecore (e.g., contact update) trigger specific integration flows. The iPaaS then securely retrieves data via respective APIs, performs necessary transformations and validations, and pushes the harmonized data to the target system (e.g., ERP, CRM, or the other eCommerce platform). Bidirectional flows for customer and product data maintain consistency, while unidirectional flows push orders to fulfillment or content from Content Hub. All data transfer is secured via TLS 1.2+ and OAuth 2.0."

Pricing

Simple, transparent pricing for SAP Hybris + Sitecore.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Harmonizing Key Commerce Entities: Hybris & Sitecore

Achieving seamless integration relies on harmonizing core data entities between SAP Hybris Commerce Cloud and Sitecore. Our iPaaS provides the visual tools and AI assistance to map and transform these entities, ensuring data consistency and integrity.

Customer / Contact

Represents an individual or company account. Critical for personalization, order history, and marketing segmentation.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate addresses paymentInfo consents

Sitecore Fields

CustomerId (xDB ID/Commerce ID) Email FirstName LastName Address Phone MarketingOptInStatus LoyaltyTier LastActivityDate PersonalizationProfile

Mapping Notes

A common `externalCustomerId` (or `federatedId`) is vital for bidirectional synchronization to link Hybris customer records to Sitecore xDB contacts and CRM accounts. Careful mapping of address components and consent flags is required for compliance.

Next Steps

See SAP Hybris + Sitecore integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

New Order to ERP Fulfillment

A customer places an order on either SAP Hybris Commerce Cloud or Sitecore Experience Commerce. The iPaaS captures the order details, validates them, and automatically transfers them to the backend ERP system (e.g., SAP S/4HANA) for fulfillment. Real-time status updates from the ERP are then pushed back to Hybris and Sitecore.

Integration Steps:

  1. 0 Customer completes checkout on Hybris or Sitecore.
  2. 1 New order event (with Order, Customer, Payment Transaction, Address entities) is published.
  3. 2 iPaaS consumes event, maps data to ERP schema, and performs validation.
  4. 3 iPaaS creates Sales Order in ERP.
  5. 4 ERP updates (e.g., 'Shipped', 'Delivered') trigger iPaaS.
  6. 5 iPaaS updates Order status in Hybris and Sitecore.

Business Outcome

Faster order processing, fewer manual errors, real-time order visibility for customers, and improved inventory management.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Unified Customer View
Synchronize customer profiles, purchase history from Hybris, and behavioral data from Sitecore to create a comprehensive 360-degree customer view, enabling consistent experiences across all touchpoints.
Real-time Omnichannel Commerce
Ensure product catalogs, pricing, and inventory levels are always consistent and up-to-date across SAP Hybris and Sitecore, preventing overselling and enhancing customer trust.
Hyper-Personalized Customer Journeys
Enrich Sitecore xDB with real-time transactional data from Hybris, empowering Sitecore's DXP to deliver truly personalized content, product recommendations, and marketing campaigns.
Automated Order & Fulfillment
Streamline the order-to-cash process by automatically transferring Hybris and Sitecore orders to your ERP, reducing manual effort, improving fulfillment speed, and enhancing customer satisfaction.
Accelerated Content & Product Launches
Automate the syndication of rich media and content from Sitecore Content Hub to SAP Hybris, significantly reducing the time and effort required to launch new products or update product information.
Enhanced Data Quality & Governance
Leverage AI-driven validation and robust data harmonization to ensure data consistency and accuracy across both platforms, minimizing errors and supporting compliance (GDPR, CCPA).
✨

Unified Customer View

25% Increase in Customer Lifetime Value

📋 What You Get

Synchronize customer profiles, purchase history from Hybris, and behavioral data from Sitecore to create a comprehensive 360-degree customer view, enabling consistent experiences across all touchpoints.

💼 Business Impact

This benefit directly contributes to 25% improvement in Increase in Customer Lifetime Value, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with SAP Hybris + Sitecore in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sitecore, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sitecore deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user. Essential for initiating the checkout process.
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart. Supports product addition and quantity updates.
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from an existing cart. Triggers fulfillment workflows.
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve detailed information of a specific order. Used for status updates and customer service.
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve comprehensive details for a product. Used for catalog sync and product display.
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability for a product. Critical for preventing overselling.
GET, PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve and update a customer's profile details. Key for customer data synchronization.
Import/Export Data Hub / ImpEx For bulk data operations, particularly initial loads or complex product catalog updates (handled by iPaaS for automation).

⚡ Transformation Logic

  • Address Standardization: Convert various address formats (e.g., Hybris shipping address, Sitecore billing address) into a single, canonical structure for ERP/WMS.
  • Status Code Mapping: Map distinct order/customer status codes from Hybris and Sitecore to a unified set for consistent reporting and workflow triggers.
  • Currency Conversion: If operating across multiple currencies, implement real-time currency conversion rules for financial data synchronization.
  • Attribute Harmonization: Reconcile product attributes (e.g., 'color' vs 'colour', 'sizeeu' vs 'sizeus') between systems for consistent product displays.
  • Data Enrichment: Augment customer profiles with demographic data from external sources or consolidate behavioral data from Sitecore xDB with Hybris purchase history.
  • PCI DSS Masking: Mask or tokenize sensitive payment information before logging or storing in non-PCI compliant systems.

🛡️ Error Handling

  • Transient API Errors: Network glitches, temporary service unavailability (handled by retries).
  • Data Validation Failures: Invalid postal codes, missing mandatory fields (routed to DLQ, potentially AI-corrected).
  • Business Logic Errors: Order exceeding credit limit, product out of stock (routed for manual review/escalation).
  • Authentication Failures: Expired tokens, invalid credentials (trigger alerts for credential update).
  • Schema Mismatches: Unexpected data structures from source (flagged by AI, requires mapping adjustment).
Pricing

Simple, transparent pricing for SAP Hybris + Sitecore.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Integration Challenges FAQs

▸ What are the primary challenges of integrating SAP Hybris Commerce Cloud with Sitecore DXP?
Primary challenges include reconciling different data models for Customer, Product, and Order entities, ensuring real-time synchronization of inventory and pricing, unifying customer profiles for personalization across both platforms, and orchestrating complex omnichannel workflows like order fulfillment and content syndication. A modern iPaaS is crucial for overcoming these complexities.

iPaaS Benefits FAQs

▸ How does an iPaaS enhance the capabilities of both SAP Hybris and Sitecore?
An iPaaS acts as a central nervous system, enabling real-time data flow for inventory from ERP to Hybris/Sitecore, synchronizing product data from PIM, unifying customer profiles across Hybris, Sitecore xDB, and CRM, and automating order fulfillment. For Sitecore, it enriches personalization with Hybris transactional data and streamlines content syndication from Content Hub. This creates a truly omnichannel, intelligent experience.

Low-Code/No-Code FAQs

▸ Can I use low-code/no-code tools for Hybris and Sitecore integrations?
Absolutely. Modern iPaaS platforms offer low-code/no-code interfaces that empower business users and citizen integrators to design, build, and manage workflows for both Hybris and Sitecore without extensive coding. This accelerates development, reduces reliance on IT, and increases agility for business changes.

AI Enhancement FAQs

▸ What role does AI play in modern SAP Hybris and Sitecore integration workflows?
AI significantly augments integration by providing intelligent data mapping suggestions, automating exception handling (e.g., address validation, order anomaly detection), predicting inventory needs, and enhancing fraud detection. For Sitecore, AI can enrich personalization profiles and optimize content delivery based on combined Hybris purchase and Sitecore behavioral data.

Data Management FAQs

▸ How do you ensure data consistency between Hybris, Sitecore, and other systems (e.g., CRM)?
Data consistency is achieved through a centralized iPaaS that orchestrates bidirectional synchronization. We implement a canonical data model, leverage advanced data mapping and transformation rules, prioritize event-driven updates, and utilize iPaaS's data harmonization capabilities with AI assistance to resolve conflicts and ensure a single source of truth for entities like Customer, Product, and Order.

Technical Details FAQs

▸ What are the common API authentication methods for SAP Hybris and Sitecore?
SAP Hybris Commerce Cloud (OCC) APIs primarily use OAuth 2.0. Sitecore APIs (xConnect, Commerce Engine, Content Hub) also leverage OAuth 2.0 via Sitecore Identity Server. Our iPaaS securely manages client credentials, access tokens, and ensures proper scope configuration to adhere to the principle of least privilege for all API interactions.

Performance FAQs

▸ How can I handle rate limits when integrating with SAP Hybris and Sitecore APIs?
Our iPaaS incorporates intelligent throttling mechanisms, uses message queues to buffer requests, and where possible, batches multiple updates into single API calls. We also monitor API response headers for rate limit information from both Hybris and Sitecore to dynamically adjust request frequency and prevent service interruptions.

Deployment & Management FAQs

▸ How do I manage different environments (dev, QA, prod) for Hybris-Sitecore integrations?
Our iPaaS supports robust environment promotion pipelines. This allows you to develop, test, and deploy integration flows for Hybris and Sitecore in isolated Dev, QA, and Production environments. Features like version control, environment-specific credential management, and automated testing ensure consistency and reduce deployment risks.
Implementation Timeline

Go live with SAP Hybris + Sitecore in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Sitecore, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Sitecore deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + Sitecore.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Sitecore integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo