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Unlock Seamless eCommerce: Integrate SAP Hybris with Stripe

Automate payments, accelerate order-to-cash, and elevate customer experiences with a powerful, real-time integration.

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The Challenge

The Challenges of Disconnected eCommerce Payments

Without a robust integration, managing payments between SAP Hybris and Stripe can lead to significant operational inefficiencies, financial discrepancies, and a fragmented customer experience. Manual processes are slow, error-prone, and a barrier to growth.

  • Manual reconciliation of Hybris orders with Stripe payments.
  • Delayed order fulfillment due to asynchronous payment status updates.
  • Inconsistent customer data across eCommerce and payment systems.
  • High risk of fraud due to lack of real-time detection mechanisms.
  • Compliance complexities for PCI DSS and data privacy (GDPR/CCPA).
  • Limited visibility into the full order-to-cash cycle.
  • Slow refund processing impacting customer satisfaction.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: SAP Hybris & Stripe via iPaaS

Our iPaaS-powered integration provides a robust, real-time bridge between SAP Hybris Commerce Cloud and Stripe. By leveraging pre-built connectors, intelligent data mapping, and event-driven architecture, we automate critical payment and order workflows, ensuring data consistency, security, and operational excellence.

  • Bi-directional Customer Synchronization
  • Real-time Order & Payment Status Updates
  • Automated Refund & Return Processing
  • Secure Tokenization & SCA Compliance
  • Comprehensive Financial Reconciliation
Implementation Timeline

Go live with SAP Hybris + Stripe in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Stripe, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Stripe deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bi-directional Customer Synchronization
  • Real-time Order & Payment Status Updates
  • Automated Refund & Return Processing
  • Secure Tokenization & SCA Compliance
  • Comprehensive Financial Reconciliation
  • Subscription Billing Integration (Stripe Billing)
  • AI-Augmented Fraud Detection & Exception Handling

SAP Hybris & Stripe Integration Details

This integration focuses on robust, secure, and real-time data exchange between SAP Hybris Commerce Cloud and Stripe, orchestrated by a modern iPaaS. It leverages API-first strategies and event-driven architecture to ensure seamless payment processing and financial data synchronization.

Data Flow Steps

Connection Setup: Establish secure API connections using OAuth 2.0 for Hybris OCC and API Keys for Stripe, managed by the iPaaS.

Event Listeners: Configure webhooks in Stripe to notify the iPaaS of critical payment events (e.g., `charge.succeeded`, `refund.created`). The iPaaS can also poll Hybris for new orders or use Hybris webhooks if available.

Data Mapping & Transformation: Visually map Hybris `Order` and `Customer` entities to Stripe `PaymentIntent`, `Charge`, and `Customer` objects. Apply business logic and transformations (e.g., currency conversion, adding metadata for cross-referencing).

Workflow Orchestration: Design an end-to-end flow: Hybris order initiates a Stripe payment via iPaaS; Stripe processes; webhook triggers iPaaS to update Hybris order status.

Error Handling & Retries: Implement robust error handling with exponential backoff for transient failures and dead-letter queues for persistent issues.

Deployment & Monitoring: Deploy integration flows across Dev, QA, Prod environments with version control. Monitor performance and health via iPaaS dashboards.

Data Touchpoints

Hybris: Customer, Product, Order, Payment Transaction, Cart, Return Request
Stripe: Customer, PaymentIntent, Charge, Refund, Subscription, Invoice, Payout, WebhookEvent

"SAP Hybris (Order/Customer) --[API Call/Event]--> iPaaS (Transform/Orchestrate) --[API Call]--> Stripe (Process Payment) --[Webhook]--> iPaaS (Transform/Validate) --[API Call]--> SAP Hybris (Update Order/Payment Status) --[API Call/Event]--> ERP (Reconciliation)"

Pricing

Simple, transparent pricing for SAP Hybris + Stripe.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Field-Level Mappings

Accurate data mapping is crucial for seamless integration. Our iPaaS provides visual tools and AI assistance to map complex entities between SAP Hybris and Stripe, ensuring data integrity and consistency.

Customer

Synchronizes customer profiles to enable stored payment methods, subscription management, and unified customer views.

SAP Hybris Fields

[field, customerId],[type, String],[description, Unique identifier for the customer in Hybris.] [field, email],[type, String],[description, Customer's primary email address.] [field, firstName],[type, String],[description, Customer's first name.] [field, lastName],[type, String],[description, Customer's last name.] [field, customerType (B2C/B2B)],[type, String],[description, Type of customer account.] [field, isGuest],[type, Boolean],[description, Indicates if the customer is a guest user.] [field, registrationDate],[type, Date],[description, Date of customer registration.]

Stripe Fields

[field, id],[type, String],[description, Unique identifier for the customer in Stripe.] [field, email],[type, String],[description, Customer's email address.] [field, name],[type, String],[description, Customer's full name.] [field, description],[type, String],[description, Optional description for the customer.] [field, metadata],[type, Object],[description, Key-value pairs for storing custom data (e.g., Hybris customerId).] [field, default_source],[type, String],[description, Default payment method for the customer.]

Mapping Notes

Map Hybris `customerId` to Stripe `metadata.hybriscustomerid` for cross-referencing. Concatenate `firstName` and `lastName` to Stripe `name`. Ensure email is consistent for deduplication.

Next Steps

See SAP Hybris + Stripe integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Real-time eCommerce Order Fulfillment

From cart to cash: Automate the entire workflow from a customer placing an order in Hybris, processing payment via Stripe, to updating order status and triggering fulfillment.

Integration Steps:

  1. 0 Customer completes checkout on Hybris.
  2. 1 Hybris sends `Order` and `Payment Transaction` details to iPaaS.
  3. 2 iPaaS creates `PaymentIntent` in Stripe.
  4. 3 Customer authorizes payment on Stripe's secure page.
  5. 4 Stripe `charge.succeeded` webhook received by iPaaS.
  6. 5 iPaaS updates Hybris `Order` status to 'Payment Captured'.
  7. 6 Hybris triggers ERP for order fulfillment and inventory deduction.

Business Outcome

Instant order confirmation, faster shipping, accurate inventory, seamless financial posting.

Frequency

Real-time, Event-Driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate payment processing and status updates from Stripe to Hybris, enabling faster order fulfillment and revenue recognition.
Enhanced Customer Experience
Offer diverse payment options, ensure real-time confirmations, and streamline refunds for a seamless, trustworthy checkout experience.
Reduced Operational Costs
Eliminate manual data entry, reconciliation tasks, and error correction, freeing up finance and customer service teams.
Improved Data Accuracy & Compliance
Ensure consistent customer, order, and payment data across Hybris and Stripe, maintaining PCI DSS and GDPR compliance.
Robust Fraud Prevention
Leverage Stripe's advanced fraud detection and AI-augmented monitoring within the iPaaS to minimize chargebacks and financial risk.
Scalable & Resilient Operations
Handle high transaction volumes and peak sales periods with an integration architecture designed for performance and fault tolerance.
✨

Accelerated Order-to-Cash Cycle

30% faster Order Processing Time

📋 What You Get

Automate payment processing and status updates from Stripe to Hybris, enabling faster order fulfillment and revenue recognition.

💼 Business Impact

This benefit directly contributes to 30% faster improvement in Order Processing Time, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart (pre-order).
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart, triggering payment.
GET, PATCH /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve or update details of a specific order (e.g., status).
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability (relevant for order creation).
GET, PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve or update a customer's profile details.

⚡ Transformation Logic

  • Currency Conversion: Hybris `totalPrice` (decimal) to Stripe `amount` (integer, cents conversion).
  • ID Mapping: Hybris `orderId`, `customerId`, `returnRequestId` embedded into Stripe `metadata` fields.
  • Status Harmonization: Mapping Stripe's granular `status` codes (`succeeded`, `failed`, `requires_action`) to Hybris's defined `Order` and `Payment Transaction` statuses.
  • Address Formatting: Standardizing address fields for consistency between systems for fraud checks and shipping.
  • Product/Plan ID Mapping: Linking Hybris `productCode` to Stripe `Product` and `Price` IDs for subscription billing.

🛡️ Error Handling

  • Stripe `card_declined` error: iPaaS updates Hybris order status to 'Payment Failed', notifies customer.
  • Hybris API timeout during order status update: iPaaS retries with exponential backoff.
  • Malformed data from Hybris preventing Stripe `PaymentIntent` creation: iPaaS logs error, routes to DLQ, alerts IT.
  • Duplicate Stripe webhook delivery: iPaaS ensures idempotency to prevent duplicate actions.
  • Network interruption between iPaaS and Stripe: iPaaS queues requests and retries when connectivity is restored.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What are the primary benefits of integrating SAP Hybris with Stripe?
The core benefits include real-time payment processing, automated order-to-cash workflows, enhanced fraud detection, simplified financial reconciliation, improved customer experience with diverse payment options, and reduced manual operational costs. It ensures secure, compliant, and scalable eCommerce transactions.

Security FAQs

▸ How does an iPaaS handle data security and PCI compliance for Hybris-Stripe integration?
An iPaaS acts as a secure intermediary. It ensures all data in transit is encrypted (TLS 1.2+), manages API keys securely in vaults, and performs webhook signature verification. Crucially, it leverages Stripe.js for client-side tokenization, meaning sensitive cardholder data never touches your Hybris or iPaaS servers, significantly minimizing your PCI DSS compliance scope.

Technical FAQs

▸ Can I use low-code/no-code tools to customize Hybris-Stripe workflows?
Absolutely. Our iPaaS offers a visual, drag-and-drop low-code/no-code interface. This empowers business analysts and citizen integrators to easily design, modify, and extend integration workflows, add custom business rules, and map custom fields without requiring extensive coding, accelerating development and increasing agility.
▸ How are API rate limits managed when integrating with Hybris and Stripe?
The iPaaS employs intelligent strategies to manage rate limits. This includes using message queues to buffer requests, implementing exponential backoff for retries, leveraging webhooks for real-time updates (reducing polling), and batching multiple operations where supported. This ensures high throughput without exceeding either system's API limits.

Workflows FAQs

▸ How does the integration handle refunds and returns initiated in SAP Hybris?
When a return or refund request is approved in Hybris, an event triggers an iPaaS workflow. The iPaaS then calls Stripe's Refund API, referencing the original charge. Stripe processes the refund, and a webhook notifies the iPaaS, which in turn updates Hybris order/payment statuses and triggers downstream ERP credit memo creation, automating the entire process.
▸ Can this integration support subscription billing for Hybris products using Stripe Billing?
Yes, for businesses offering subscription products via Hybris, the integration can automate the creation and management of subscriptions in Stripe Billing. It synchronizes customer and product data, handles recurring charges, manages upgrades/downgrades, and ensures that Stripe-generated invoices and payment statuses are reflected in Hybris and your ERP.

AI FAQs

▸ What role does AI play in this SAP Hybris and Stripe integration?
AI significantly enhances the integration by providing intelligent data mapping suggestions, automating common exception handling (e.g., address validation, payment retries), detecting anomalies for fraud prevention, and assisting in root cause analysis for integration failures. This leads to smarter, more resilient, and efficient workflows.

Data Management FAQs

▸ How do I ensure data consistency for customer profiles between Hybris and Stripe?
Data consistency is achieved through bi-directional, event-driven synchronization. When a customer is created or updated in Hybris, the iPaaS updates Stripe, linking the Hybris customer ID via Stripe's metadata. Conversely, Stripe webhooks for customer changes can update Hybris, ensuring a unified customer view across both platforms with robust deduplication logic.
Pricing

Simple, transparent pricing for SAP Hybris + Stripe.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Stripe integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo