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Unlock Unified Commerce: Seamless SAP Hybris & TIMS Integration

Automate order-to-cash, synchronize inventory in real-time, and gain a 360° customer view across your eCommerce and ERP with an intelligent iPaaS.

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The Challenge

The Challenge of Disconnected eCommerce & ERP Systems

Operating SAP Hybris Commerce and TIMS ERP in silos creates significant operational inefficiencies, data discrepancies, and a fragmented customer experience. Businesses struggle to keep pace with demand, leading to lost sales and increased costs.

  • Manual Order Entry & Processing Delays: New orders from Hybris require manual re-entry into TIMS, causing bottlenecks, human errors, and delayed fulfillment.
  • Inaccurate Inventory & Overselling: Discrepancies between Hybris (Stock Level) and TIMS (Inventory Quantity) lead to overselling, backorders, and customer dissatisfaction.
  • Fragmented Customer Data: Customer profiles, purchase history, and addresses are inconsistent between Hybris and TIMS, hindering personalized experiences and accurate billing.
  • Complex Financial Reconciliation: Payment authorizations, captures, and refunds from Hybris are difficult to reconcile with TIMS's Accounts Receivable, delaying month-end close.
  • Stale Product Information: Maintaining consistent product catalogs, pricing, and promotions across Hybris and TIMS requires constant manual updates, increasing time-to-market.
  • Inefficient Returns & Refunds: Processing customer returns initiated in Hybris is a manual, multi-step process involving TIMS, leading to slow refunds and poor CX.
  • Lack of Real-time Visibility: Business leaders lack a unified, real-time view of sales performance, inventory health, and financial status.
Integration Diagram
Solution Illustration
The Solution

Intelligent Integration: Bridging SAP Hybris and TIMS with iPaaS

Our iPaaS-driven solution provides a robust, scalable, and intelligent bridge between SAP Hybris Commerce Cloud and TIMS ERP. It automates critical business processes, ensures real-time data consistency, and delivers a unified view of your operations, empowering your business to thrive in the digital economy.

  • Real-time Order Synchronization: Automatically transfer Hybris orders to TIMS for fulfillment and financial processing.
  • Live Inventory Updates: Keep Hybris stock levels perfectly synchronized with TIMS inventory data to prevent overselling.
  • Unified Customer Master Data: Bi-directionally sync customer profiles and addresses, creating a single source of truth.
  • Automated Payment & Invoice Reconciliation: Streamline payment capture and invoice generation between Hybris, payment gateways, and TIMS.
  • Seamless Product Catalog & Pricing Sync: Ensure consistent product information, pricing, and promotions across both platforms.
Implementation Timeline

Go live with SAP Hybris + TIMS in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and TIMS, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + TIMS deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Order Synchronization: Automatically transfer Hybris orders to TIMS for fulfillment and financial processing.
  • Live Inventory Updates: Keep Hybris stock levels perfectly synchronized with TIMS inventory data to prevent overselling.
  • Unified Customer Master Data: Bi-directionally sync customer profiles and addresses, creating a single source of truth.
  • Automated Payment & Invoice Reconciliation: Streamline payment capture and invoice generation between Hybris, payment gateways, and TIMS.
  • Seamless Product Catalog & Pricing Sync: Ensure consistent product information, pricing, and promotions across both platforms.
  • Intelligent Return & Refund Processing: Automate the end-to-end workflow for returns initiated in Hybris to TIMS credit memos.
  • AI-Augmented Data Mapping & Validation: Leverage AI for faster, more accurate data transformations and anomaly detection.

Seamless SAP Hybris & TIMS Integration Architecture

Our integration solution is built on a modern Hybrid Integration Platform (HIP) strategy, leveraging an iPaaS to orchestrate a robust, secure, and scalable data flow between SAP Hybris Commerce Cloud and TIMS ERP. We prioritize API-first design and event-driven architecture for optimal performance and real-time responsiveness.

Data Flow Steps

Connection Setup: Securely connect to SAP Hybris OCC APIs and TIMS REST APIs using OAuth 2.0 and API keys, managed via a secure credential vault within the iPaaS.

Event Listener/Polling: Configure iPaaS to listen for Hybris webhooks (e.g., new order) or poll TIMS for updates (e.g., inventory changes), depending on system capabilities and desired real-time needs.

Data Ingestion & Validation: Ingest data payloads from the source system, perform initial schema validation and cleansing.

Transformation & Mapping: Apply sophisticated data transformations and mappings to reconcile differences between Hybris and TIMS data models. AI-assisted mapping accelerates this process.

Business Logic & Orchestration: Implement business rules, conditional logic, and multi-step workflows to ensure data flows correctly and processes are automated end-to-end.

Target System Update: Push transformed data to the target system via its respective APIs, ensuring idempotency and handling API rate limits gracefully.

Error Handling & Monitoring: Implement robust error handling (retries, dead-letter queues), comprehensive logging, and real-time monitoring for all integration flows.

Data Touchpoints

SAP Hybris: Customer, Product, Order, Payment Transaction, Cart, Address, Stock Level, Promotion/Coupon, Return Request, Media Asset.
TIMS: Customer, Product/Item, Sales Order, Invoice (AR), Payment (AR), Vendor, Purchase Order, General Ledger Entry, Inventory Adjustment, Shipment.

"A central iPaaS acts as the orchestrator. SAP Hybris (eCommerce) publishes events (e.g., New Order, Customer Update) via webhooks to the iPaaS. The iPaaS processes these events, transforms data, and invokes TIMS (ERP) APIs to create Sales Orders, update Inventory, or synchronize Customers. Conversely, TIMS (e.g., Inventory Update, Shipment Confirmation) can trigger events or be polled by the iPaaS, which then updates SAP Hybris."

Pricing

Simple, transparent pricing for SAP Hybris + TIMS.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Harmonizing Key Business Entities: Hybris to TIMS Data Mapping

Effective integration hinges on robust data mapping between SAP Hybris and TIMS. Our iPaaS provides a visual canvas for defining these mappings, supported by AI to accelerate the process and ensure data integrity across critical entities.

Customer

Represents an individual or company account. Critical for personalized experiences in Hybris and for sales, invoicing, and accounts receivable in TIMS.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate addressId paymentInfo

TIMS Fields

CustomerID (TIMS unique ID) ExternalID (Hybris ID) CompanyName FirstName LastName Email Phone BillingAddress ShippingAddress PaymentTerms

Mapping Notes

Hybris's `customerId` should map to TIMS's `ExternalID` for cross-system lookup. `customerType` (B2C/B2B) in Hybris may influence how the customer is categorized or segmented in TIMS. Address harmonization is crucial.

Next Steps

See SAP Hybris + TIMS integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End eCommerce Order-to-Cash Automation

Automate the entire lifecycle from a customer placing an order on SAP Hybris to its final financial posting in TIMS. This ensures rapid fulfillment and accurate revenue recognition.

Integration Steps:

  1. 0 Customer places order on Hybris Commerce Cloud.
  2. 1 iPaaS captures new Hybris Order event (real-time via webhook).
  3. 2 iPaaS transforms Hybris Order data to TIMS Sales Order schema.
  4. 3 TIMS Sales Order is created, triggering inventory allocation and fulfillment processes.
  5. 4 TIMS updates order status (e.g., 'Shipped') back to Hybris via iPaaS.
  6. 5 TIMS generates Invoice (AR) upon shipment.
  7. 6 iPaaS synchronizes Invoice and Payment status from TIMS back to Hybris, and potentially to a payment gateway for capture.

Business Outcome

Accelerated order fulfillment, reduced manual data entry, improved cash flow, accurate financial reporting, enhanced customer satisfaction with real-time updates.

Frequency

Real-time, Event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerate Order-to-Cash Cycle
Automate the entire sales order process from Hybris to TIMS, including fulfillment, invoicing, and payment reconciliation. This drastically reduces manual effort and speeds up revenue recognition.
Ensure Real-time Inventory Accuracy
Synchronize stock levels between TIMS and Hybris in real-time. Prevent overselling, improve customer satisfaction, and optimize inventory holding costs.
Achieve a Unified Customer View
Bi-directionally sync customer profiles, addresses, and purchase history between Hybris and TIMS. Enable personalized experiences and streamline customer service.
Reduce Manual Data Entry & Errors
Eliminate the need for manual data transfer between systems, minimizing human error, improving data quality, and freeing up staff for strategic tasks.
Enhance Operational Efficiency
Streamline complex workflows like returns processing, product updates, and financial postings, leading to smoother operations and significant cost savings.
Boost Business Agility with Low-Code
Empower business users to quickly adapt and extend integration workflows without extensive coding, accelerating response to market changes and new business requirements.
Intelligent, Resilient Workflows with AI
Leverage AI for smart data mapping, proactive anomaly detection, and automated error resolution, making your integrations more robust and self-healing.
✨

Accelerate Order-to-Cash Cycle

30% Faster Order Processing

📋 What You Get

Automate the entire sales order process from Hybris to TIMS, including fulfillment, invoicing, and payment reconciliation. This drastically reduces manual effort and speeds up revenue recognition.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user (pre-order).
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart.
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart (primary integration point for new orders).
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order (for status updates).
GET /occ/v2/{baseSiteId}/products/{productCode} Retrieve detailed information for a specific product (for catalog sync).
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability for a product (read for Hybris, updated by TIMS).
GET /occ/v2/{baseSiteId}/users/{userId} Retrieve a customer's profile details.
PATCH /occ/v2/{baseSiteId}/users/{userId} Update a customer's profile details (for customer sync).

⚡ Transformation Logic

  • Data Type Conversion: Convert strings to integers, dates to ISO 8601 format.
  • Field Concatenation/Splitting: Combine Hybris `firstName` and `lastName` into a single `ContactPerson` field in TIMS.
  • Conditional Mapping: Apply different tax codes in TIMS based on Hybris `deliveryAddress` country/state.
  • Value Lookup: Map Hybris `paymentProvider` (e.g., 'Stripe') to TIMS `PaymentMethod` (e.g., 'Credit Card').
  • Default Values: Assign default `PaymentTerms` in TIMS if not specified in Hybris.
  • Currency Conversion: Handle multi-currency transactions if applicable, with defined exchange rate sources.

🛡️ Error Handling

  • Hybris API down/unresponsive: iPaaS retries, then alerts.
  • TIMS API returns validation error (e.g., invalid SKU): Message routed to DLQ, alert sent.
  • Network connectivity issues: Retries with exponential backoff.
  • Data type mismatch during transformation: AI-assisted correction or human review.
  • Rate limit exceeded: iPaaS throttles requests automatically.
  • Duplicate order received from Hybris: Idempotency ensures only one TIMS Sales Order is created.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What are the primary benefits of integrating SAP Hybris with TIMS?
The primary benefits include real-time order-to-cash automation, accurate inventory synchronization, a unified 360-degree view of customer data, reduced manual data entry and errors, faster financial reconciliation, and enhanced operational efficiency across your eCommerce and ERP functions.

Technical FAQs

▸ How does an iPaaS facilitate the Hybris-TIMS integration?
An iPaaS (Integration Platform as a Service) acts as a central hub, providing pre-built connectors for both Hybris and TIMS, a visual low-code workflow designer, robust data mapping and transformation capabilities, AI-driven automation, and centralized monitoring. It orchestrates secure, scalable, and resilient data flow between the two systems, far surpassing custom code or legacy integrations.
▸ What happens if an integration fails? How is error handling managed?
Our solution includes robust error handling. It features automated retries with exponential backoff for transient errors, Dead-Letter Queues (DLQs) for persistent failures (allowing manual review and reprocessing), comprehensive logging, and proactive alerts (email, Slack) for critical issues. AI also assists in identifying and sometimes auto-resolving common error patterns.

Data Sync FAQs

▸ Can I synchronize customer data bi-directionally between Hybris and TIMS?
Yes, absolutely. Our integration solution supports bi-directional synchronization of customer master data. New customer registrations in Hybris can create records in TIMS, and updates in TIMS (e.g., payment terms) can flow back to Hybris, ensuring a consistent and up-to-date customer profile across both systems.
▸ How do you handle real-time inventory synchronization between TIMS and Hybris?
We leverage event-driven architecture. When an inventory change occurs in TIMS (e.g., a goods receipt or a sales order fulfillment), TIMS triggers an event (via webhook or API call) to the iPaaS. The iPaaS then immediately updates the corresponding Stock Level for the Product in SAP Hybris, ensuring real-time accuracy and preventing overselling.

AI FAQs

▸ What role does AI play in this integration solution?
AI significantly enhances the integration by providing intelligent data mapping suggestions, automating anomaly detection (e.g., flagging unusual order values), suggesting or even auto-resolving common errors, and assisting in the generation of integration workflows. This makes integrations smarter, more resilient, and faster to develop and maintain.

Customization FAQs

▸ Is it possible to customize integration workflows for specific business rules?
Yes, the low-code nature of our iPaaS allows extensive customization. You can easily define conditional logic, add custom data transformations, or integrate additional systems directly within the visual workflow designer, adapting the integration to your unique business processes without needing extensive coding.

Security FAQs

▸ How do you ensure data security and compliance for Hybris-TIMS integrations?
Security is paramount. We use OAuth 2.0 for API authentication, enforce TLS 1.2+ encryption for all data in transit, store credentials securely in an encrypted vault, and adhere to least privilege principles. The iPaaS platform is designed with PCI DSS readiness, GDPR, and CCPA compliance in mind, including features like data masking and audit trails.
Pricing

Simple, transparent pricing for SAP Hybris + TIMS.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + TIMS integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo