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SAP S/4HANA + Cybersource Integration

Clarity Connect™ integrates SAP S/4HANA with Cybersource, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links SAP S/4HANA and Cybersource through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between SAP S/4HANA and Cybersource.

  • Map custom fields from eCommerce orders to S/4HANA Sales Orders.
  • Store Cybersource tokens in custom fields within S/4HANA Business Partner records.
  • Extend Cybersource `merchantDefinedData` with S/4HANA specific identifiers for enhanced traceability.
  • Add custom fields to S/4HANA Journal Entries for detailed reconciliation.
Implementation Timeline

Go live with SAP S/4HANA + Cybersource in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP S/4HANA and Cybersource, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP S/4HANA + Cybersource deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Map custom fields from eCommerce orders to S/4HANA Sales Orders.
  • Store Cybersource tokens in custom fields within S/4HANA Business Partner records.
  • Extend Cybersource `merchantDefinedData` with S/4HANA specific identifiers for enhanced traceability.
  • Add custom fields to S/4HANA Journal Entries for detailed reconciliation.

Robust Integration Architecture for SAP S/4HANA and Cybersource

The recommended architecture leverages a modern Integration Platform as a Service (iPaaS) as the central nervous system, ensuring secure, scalable, and resilient connectivity between SAP S/4HANA and Cybersource. This hub-and-spoke model simplifies complexity, fosters reusability, and accelerates automation.

Data Flow Steps

Event-Driven Integration: Utilizing Cybersource webhooks and SAP Event Mesh for real-time reactions.

Canonical Data Model: Standardizing data structures within the iPaaS to simplify mappings between diverse systems.

API-First Approach: Leveraging standard APIs for both SAP S/4HANA and Cybersource for robust and future-proof connectivity.

Circuit Breaker: To prevent cascading failures during system outages.

Idempotent Messaging: Ensuring repeated requests have the same outcome to prevent duplicate transactions.

Centralized Error Handling & DLQs: For efficient management of integration failures.

Data Touchpoints

iPaaS Core Engine: For workflow orchestration, data transformation, and connectivity.
SAP S/4HANA Connector: Pre-built, optimized connector for S/4HANA OData/REST APIs.
Cybersource Connector: Pre-built, secure connector for Cybersource APIs (Payments, Tokenization, Fraud, Reporting).
Message Queues: For asynchronous processing, buffering, and handling high transaction volumes.
API Gateway/Management: Secures and manages API access for both systems, potentially SAP API Management on BTP.
Monitoring & Alerting Module: Provides real-time visibility and proactive issue detection.
Secure Credential Store: Encrypted vault for API keys, secrets, and certificates.
Data Transformation Engine (AI-enhanced): For schema mapping, data cleansing, and enrichment.

"Conceptual diagram shows eCommerce -> iPaaS -> (Cybersource & SAP S/4HANA). iPaaS handles data transformation, error handling, and orchestration. Cybersource communicates via APIs and Webhooks. SAP S/4HANA communicates via OData/REST APIs. A separate data lake/warehouse could ingest data for analytics."

Pricing

Simple, transparent pricing for SAP S/4HANA + Cybersource.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP S/4HANA

Integrating SAP S/4HANA fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Sales Order / Order

Represents a customer's purchase request. Cybersource processes the payment for an order, which then becomes a Sales Order in S/4HANA.

SAP S/4HANA Fields

SalesOrder SalesOrderType SoldToParty (BP ID) PurchaseOrderByCustomer NetAmount Currency SalesOrderItem Material RequestedQuantity

Cybersource Fields

orderId totalAmount currency customerEmail billingAddress shippingAddress lineItems status paymentMethodUsed merchantReferenceCode

Mapping Notes

Cybersource's `orderId` often maps to S/4HANA's `PurchaseOrderByCustomer` or a custom reference field for traceability. Line items from Cybersource's `Order` must be mapped to S/4HANA `SalesOrderItem` and `Material`.

Next Steps

See SAP S/4HANA + Cybersource integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

E-commerce Order-to-Cash with Integrated Payments & Fraud

A customer places an order on an e-commerce platform. The iPaaS orchestrates the payment authorization and capture through Cybersource, simultaneously leveraging Cybersource Decision Manager for real-time fraud screening. Upon successful payment and fraud check, a sales order is automatically created in SAP S/4HANA. Order status updates, including payment and fraud decisions, are synchronized back to the e-commerce platform.

Integration Steps:

  1. 0 Customer submits order on e-commerce frontend.
  2. 1 iPaaS receives order data, initiates Cybersource payment authorization and fraud check (via `/payments/v1/payments`, `/decisionmanager/v2/decisions`).
  3. 2 Cybersource processes payment and returns fraud decision.
  4. 3 If approved, iPaaS captures payment and creates a Sales Order in SAP S/4HANA (via `/sap/opu/odata/sap/APISALESORDER_SRV/SalesOrder`).
  5. 4 iPaaS updates e-commerce platform with payment and order status, including fraud alerts if applicable.
  6. 5 S/4HANA proceeds with fulfillment and financial posting.

Business Outcome

Accelerated order processing, reduced fraud risk, real-time inventory and financial updates, improved customer experience.

Frequency

Real-time, Event-driven

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PATCH /sap/opu/odata/sap/APISALESORDER_SRV/SalesOrder Create, retrieve, or update sales orders in real-time from eCommerce or CRM systems, initiated by payment success.
POST, GET, PATCH /sap/opu/odata/sap/APIBUSINESSPARTNER/A_BusinessPartner Manage customer master data (Business Partners) for CRM, eCommerce, or procurement systems, including linking payment tokens.
POST /sap/opu/odata/sap/APIJOURNALENTRYSRV/JournalEntry Post financial journal entries from external accounting or treasury systems, specifically for Cybersource settlement reconciliation.
GET /sap/opu/odata/sap/APIPRODUCTSTOCKSRV/AProductStock Retrieve real-time inventory levels for products for eCommerce stock updates, ensuring products are available before payment.
POST, GET /sap/opu/odata/sap/APISUPPLIERINVOICE_SRV/SupplierInvoice Though not directly for customer payments, this endpoint highlights the broader financial capabilities of S/4HANA, relevant for internal procurement aspects.

⚡ Transformation Logic

  • Currency Conversion: Automatically convert amounts between e-commerce platform currency, Cybersource transaction currency, and SAP S/4HANA company code currency.
  • Product ID Mapping: Map e-commerce product SKUs to SAP S/4HANA `Material` IDs, handling variations and hierarchies.
  • Customer ID Harmonization: Match Cybersource `customerId` or `customerEmail` to existing SAP S/4HANA `Business Partner (BP ID)`, creating new BPs if necessary.
  • Payment Method Categorization: Map Cybersource `cardType` and `paymentMethod` to SAP S/4HANA `PaymentMethod` codes and corresponding General Ledger accounts.
  • Settlement to GL Entry: Transform aggregated Cybersource `Settlement Batch` data into multiple, balanced `Journal Entry` lines for revenue, fees, and refunds in SAP S/4HANA.

🛡️ Error Handling

  • Payment Authorization Failure: iPaaS captures Cybersource `reasonCode`, updates e-commerce order status, and notifies customer/support.
  • Duplicate Sales Order Creation: Idempotency checks prevent duplicate S/4HANA Sales Orders for repeated payment attempts.
  • Invalid S/4HANA Master Data: If a `Business Partner` or `Material` is not found, the iPaaS routes the transaction to a manual review queue for data correction.
  • Settlement Posting Failure: If GL entries fail to post to S/4HANA, the batch is moved to a DLQ, and finance is alerted for manual intervention.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating SAP S/4HANA with Cybersource via an iPaaS?
The primary benefit is achieving end-to-end automation of the order-to-cash cycle, from secure payment processing and advanced fraud management with Cybersource to real-time financial posting and reconciliation in SAP S/4HANA. An iPaaS centralizes, simplifies, and scales this complex integration, reducing manual effort and improving data accuracy.

Security FAQs

▸ How does this integration ensure PCI DSS compliance?
PCI DSS compliance is achieved by leveraging Cybersource's robust tokenization services (e.g., Secure Acceptance). Sensitive cardholder data is tokenized by Cybersource and never stored or processed within your iPaaS or SAP S/4HANA environment. Only secure, non-sensitive tokens are exchanged, significantly reducing your PCI DSS scope.

Financial FAQs

▸ Can I automate payment reconciliation between Cybersource and SAP S/4HANA's General Ledger?
Absolutely. The iPaaS automatically retrieves daily settlement reports from Cybersource, parses transaction data (sales, refunds, fees), transforms it according to your chart of accounts, and posts corresponding journal entries directly into SAP S/4H4NA's General Ledger. This eliminates manual reconciliation, accelerates financial close, and improves accuracy.

Fraud Management FAQs

▸ How does the iPaaS enhance Cybersource's fraud management capabilities for SAP S/4HANA transactions?
The iPaaS ingests real-time fraud decisions from Cybersource Decision Manager via webhooks. It then orchestrates automated responses, such as holding a Sales Order in SAP S/4HANA, triggering a review task for a fraud analyst, or updating a customer's fraud status in their Business Partner record, creating a dynamic and efficient fraud mitigation workflow.

Technology FAQs

▸ What role do low-code/no-code tools play in this integration?
Low-code/no-code capabilities within the iPaaS empower business users and analysts to visually design, configure, and manage complex integration workflows, data mappings, and business rules without extensive coding. This speeds up development, allows for quick adjustments, and reduces reliance on IT resources for ongoing maintenance.
▸ How does AI assist in integrating SAP S/4HANA and Cybersource?
AI significantly enhances the integration by providing features like AI-assisted data mapping suggestions, intelligent data validation to detect anomalies before processing, automated error classification and resolution recommendations, and even generating initial integration flow components. This reduces manual configuration, improves data quality, and accelerates development.

Architecture FAQs

▸ Does the integration support event-driven architecture for real-time updates?
Yes, it fully supports event-driven architecture. The iPaaS leverages Cybersource webhooks for real-time updates on payment statuses, fraud decisions, and chargebacks. Similarly, it can subscribe to SAP S/4HANA events (via Event Mesh or custom webhooks) for real-time synchronization of inventory, sales orders, or customer master data, ensuring all systems operate on the most current information.

Challenges FAQs

▸ What are the common challenges addressed by this integration?
This integration addresses challenges such as manual reconciliation leading to errors and delayed financial closes, the complexity of PCI DSS compliance, the risk of payment fraud, siloed payment and ERP data, slow order-to-cash cycles, and the difficulty of scaling payment operations for high transaction volumes.
Pricing

Simple, transparent pricing for SAP S/4HANA + Cybersource.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP S/4HANA + Cybersource integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo