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Unify Shopify eCommerce & Epic EHR for Intelligent Healthcare Workflows

Bridge the gap between patient engagement and clinical operations with a secure, AI-powered iPaaS solution. Automate data flow, ensure compliance, and enhance the patient journey from purchase to care.

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The Challenge

The Disconnect Between Patient Engagement and Clinical Care

Healthcare organizations increasingly leverage eCommerce for patient-facing services and medical supplies. However, without seamless integration, Shopify and Epic operate in silos, leading to fragmented patient experiences, operational inefficiencies, and significant compliance risks.

  • Fragmented Patient Data: Customer purchases in Shopify remain disconnected from patient records in Epic, leading to incomplete patient profiles and missed engagement opportunities.
  • Manual Data Entry & Errors: Administrative staff spend countless hours manually transferring order details, customer information, and fulfillment statuses between systems, prone to human error.
  • Delayed Care & Fulfillment: Orders for medical devices or supplies in Shopify don't automatically trigger necessary clinical follow-ups or inventory adjustments in Epic, delaying patient care and supply replenishment.
  • Inaccurate Inventory: Discrepancies between Shopify's online stock and Epic's internal supply chain lead to overselling, backorders, and dissatisfied patients.
  • Compliance & Security Risks: Handling sensitive patient (PHI) and payment data across disparate systems without proper controls exposes organizations to HIPAA and PCI DSS violations.
Integration Diagram
Solution Illustration
The Solution

Seamless Shopify-Epic Integration with an Intelligent iPaaS

Our intelligent Integration Platform as a Service (iPaaS) provides the secure, compliant, and flexible solution to connect Shopify with Epic. By leveraging advanced APIs, low-code automation, and AI-driven intelligence, we create a unified ecosystem that streamlines workflows, harmonizes data, and enhances both patient care and business efficiency.

  • Real-time, bidirectional data synchronization.
  • Pre-built connectors for Shopify and Epic FHIR APIs.
  • Visual drag-and-drop workflow builder.
  • AI-powered data mapping and validation.
  • Robust error handling and retry mechanisms.
Implementation Timeline

Go live with Shopify + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Shopify and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Shopify + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time, bidirectional data synchronization.
  • Pre-built connectors for Shopify and Epic FHIR APIs.
  • Visual drag-and-drop workflow builder.
  • AI-powered data mapping and validation.
  • Robust error handling and retry mechanisms.
  • Comprehensive security and compliance (HIPAA, PCI DSS).
  • Scalable, cloud-native architecture.

Deep Dive: Shopify-Epic Integration Flow & Data Touchpoints

This section outlines the technical details of how data moves between Shopify and Epic, highlighting the critical touchpoints, event triggers, and the role of the iPaaS in orchestrating these complex, compliant workflows.

Data Flow Steps

1. Shopify Webhook Trigger: A significant event occurs in Shopify (e.g., `orders/create`, `customers/update`, `inventory_levels/update`). Shopify sends a webhook payload to the iPaaS's secure endpoint.

2. iPaaS Ingestion & Validation: The iPaaS receives the webhook, verifies its signature for authenticity, and performs initial data validation against predefined schemas and business rules.

3. Data Transformation & Harmonization: The raw Shopify data is transformed into a canonical format. Custom mapping logic, potentially AI-assisted, translates Shopify fields into corresponding Epic FHIR resource fields. PHI masking/tokenization is applied.

4. Business Logic & Routing: The iPaaS's rules engine applies conditional logic (e.g., 'If product is medical device, create ServiceRequest; else, only update inventory'). It determines the appropriate Epic FHIR API endpoint and payload.

5. Epic API Interaction: The iPaaS securely authenticates with Epic (OAuth 2.0) and makes the necessary FHIR API call (e.g., POST `Patient`, POST `ServiceRequest`, PUT `Observation`).

6. Epic Response & Error Handling: The iPaaS processes Epic's API response. Successes are logged. Errors trigger automated retries (with exponential backoff) or are routed to a dead-letter queue for investigation, with alerts sent to operations teams.

7. Bidirectional Updates (if applicable): If an Epic event (e.g., `ServiceRequest` fulfilled) needs to update Shopify, Epic's event listener triggers an iPaaS flow, transforming Epic data to Shopify format, and making a Shopify API call (e.g., PUT `orders/{id}/fulfillments.json`).

8. Logging & Monitoring: All steps are meticulously logged, and performance metrics are captured, providing end-to-end visibility through the iPaaS dashboard.

Data Touchpoints

Shopify: Order, Customer, Product, Product Variant, Inventory Level, Fulfillment, Refund, Webhook Event.
Epic: Patient, Appointment, Encounter, ServiceRequest, Observation, Practitioner, Organization, Claim, MedicationRequest, Location.

"Shopify (Webhook) --> iPaaS (Ingestion, Validate, Transform, Business Logic, AI) <--> Epic (FHIR API) | Data flows include Order, Customer/Patient, Product/Supply Item, Fulfillment/ServiceRequest Status. iPaaS manages authentication, error handling, and compliance."

Pricing

Simple, transparent pricing for Shopify + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Shopify

Integrating Shopify fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Shopify-Epic Integration

This section details the primary entities involved in Shopify-Epic integration, their key fields, and the advanced mapping and transformation logic employed by the iPaaS, including AI-driven support, to ensure data consistency and compliance.

Shopify Order <-> Epic ServiceRequest

Automating the flow of eCommerce orders for medical products/services into Epic for clinical follow-up, referrals, or internal supply processing.

Shopify Fields

id order_number customer_id financial_status fulfillment_status total_price line_items (product details) shipping_address created_at tags

Epic Fields

id status intent subject (Patient reference) requester (Practitioner reference) code (service type) occurrence performer note identifier (for Shopify Order ID)

Mapping Notes

`Shopify Order.id` maps to `Epic ServiceRequest.identifier`. `Shopify Order.customerid` is used to link to the `Epic Patient` (via matching logic). `Shopify Order.lineitems` are crucial for determining `Epic ServiceRequest.code` (e.g., based on SKU, product type). `Shopify Fulfillment.status` updates `Epic ServiceRequest.status`.

Next Steps

See Shopify + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Medical Device Order-to-Service Workflow

When a patient orders a specific medical device (e.g., a blood glucose monitor) from your Shopify store, the integration automatically creates a new `ServiceRequest` in Epic for a nurse educator to provide setup assistance or training. The patient's basic contact information from Shopify (non-PHI) is used to create or update their `Patient` record in Epic, ensuring continuity of care.

Integration Steps:

  1. 0 Patient places order for 'Blood Glucose Monitor' in Shopify.
  2. 1 Shopify `orders/create` webhook triggers iPaaS.
  3. 2 iPaaS extracts `Order` and `Customer` details.
  4. 3 AI-assisted matching attempts to find `Epic Patient` by email/name. If not found, a new `Patient` record (non-PHI) is created.
  5. 4 iPaaS maps `Order Line Item` to `ServiceRequest` for 'Glucose Monitor Training' in Epic.
  6. 5 Epic `ServiceRequest` is assigned to appropriate `Practitioner`.
  7. 6 Shopify `Fulfillment` update triggers `ServiceRequest` status update in Epic.

Business Outcome

Seamless patient onboarding for medical devices, improved adherence to care plans, reduced manual administrative burden, and enhanced patient safety through timely education.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Enhanced Patient & Customer Experience
Provide a seamless journey from online product purchase to clinical follow-up, with consistent data and personalized engagement.
Streamlined Operations & Efficiency
Automate manual data entry, order processing, and inventory management, freeing up staff for higher-value tasks.
Guaranteed Data Accuracy & Integrity
Ensure consistent and accurate data flow between Shopify and Epic, supporting reliable clinical decisions and financial reconciliation.
Robust Security & Compliance
Adhere strictly to HIPAA, PCI DSS, and GDPR regulations with end-to-end encryption, PHI masking, and comprehensive audit trails.
Accelerated Time-to-Value
Leverage low-code and AI to rapidly develop and deploy new integrations and workflows, adapting quickly to market demands.
Optimized Inventory & Supply Chain
Maintain real-time inventory accuracy for medical supplies, preventing overselling and automating reorder processes.
✨

Enhanced Patient & Customer Experience

30% Increase in Patient Satisfaction

📋 What You Get

Provide a seamless journey from online product purchase to clinical follow-up, with consistent data and personalized engagement.

💼 Business Impact

This benefit directly contributes to 30% improvement in Increase in Patient Satisfaction, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Shopify + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Shopify and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Shopify + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET, POST, PUT /admin/api/{api_version}/orders.json Manages customer purchase records. Used by iPaaS to retrieve new orders (via GET after webhook) or update order status (PUT) after Epic processing.
GET, POST, PUT /admin/api/{api_version}/products.json Handles product catalog details. Used to synchronize product attributes or link products to Epic-specific identifiers.
GET, POST, PUT /admin/api/{api_version}/customers.json Manages customer profiles. Essential for bidirectional sync with Epic Patient records (non-PHI).
GET, POST, PUT /admin/api/{apiversion}/inventorylevels.json Updates stock quantities for product variants at specific locations. Critical for real-time inventory synchronization.
GET, POST, DELETE /admin/api/{api_version}/webhooks.json Configures event subscriptions. iPaaS registers webhooks to receive real-time notifications for `orders/create`, `customers/update`, etc.

⚡ Transformation Logic

  • Address Normalization: Standardize shipping and billing addresses to FHIR address formats, potentially using external validation services.
  • Date/Time Conversion: Convert Shopify's timestamps to Epic's required date/time formats.
  • Value Mapping: Translate Shopify's `financialstatus` or `fulfillmentstatus` to Epic's equivalent `ServiceRequest.status` or `Claim.status` codes.
  • Code Translation: Map proprietary Shopify product codes/SKUs to standardized clinical codes (e.g., LOINC, SNOMED CT) or Epic's internal item identifiers.
  • PHI Filtering/Masking: Automatically remove or mask sensitive customer data from Shopify before it's processed or stored within the iPaaS or transferred to Epic (if not explicitly consented PHI).
Pricing

Simple, transparent pricing for Shopify + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

No FAQs available for this integration pair.
Implementation Timeline

Go live with Shopify + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Shopify and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Shopify + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Shopify + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Shopify + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo