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Unify Shopware eCommerce with Epic EHR for a Patient-Centric Experience

Bridge the gap between online sales and clinical records with intelligent automation. Deliver seamless patient engagement, streamline operations, and ensure compliance.

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The Challenge

The Challenge: Siloed Data & Disjointed Patient-Customer Journeys

In today's integrated healthcare landscape, selling products or services through an eCommerce platform like Shopware, while managing patient records in Epic, often leads to fragmented data and operational inefficiencies. This disconnect hinders patient engagement, compromises data accuracy, and complicates compliance.

  • Manual Data Entry & Reconciliation: Re-keying customer orders from Shopware into Epic for record-keeping, billing, or patient profiles is time-consuming and prone to human error.
  • Inconsistent Patient/Customer View: Without synchronization, a patient's purchase history in Shopware remains separate from their clinical record in Epic, preventing a holistic 'Patient 360' view.
  • Delayed Fulfillment & Patient Dissatisfaction: Manual processing of health product orders can lead to delays, impacting patient care and satisfaction.
  • Compliance Risks: Managing Protected Health Information (PHI) across disparate systems without proper controls increases the risk of non-compliance with HIPAA, GDPR, and other regulations.
  • Lack of Real-time Insights: Inability to quickly analyze patient purchasing trends or link product usage to health outcomes due to data silos.
Integration Diagram
Solution Illustration
The Solution

The Solution: Intelligent Shopware-Epic Integration with an iPaaS

Our integration solution, powered by a cutting-edge iPaaS, provides the crucial bridge between Shopware and Epic. It orchestrates complex data flows, automates workflows, and ensures real-time synchronization of critical patient and customer information, empowering healthcare organizations to deliver seamless eCommerce experiences while maintaining clinical data integrity and compliance.

  • Bidirectional Data Synchronization: Keep Shopware customer profiles and Epic patient records consistently updated.
  • Automated Order-to-Clinical Workflow: Transform Shopware orders into Epic ServiceRequests, Observations, or even Claims.
  • Real-time Inventory & Product Sync: Ensure product availability in Shopware reflects clinical supply chain realities.
  • Unified Patient-Customer 360 View: Consolidate commercial and clinical data for comprehensive insights.
  • HIPAA & GDPR Compliant Data Handling: Securely manage Protected Health Information (PHI) across systems.
Implementation Timeline

Go live with Shopware + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Shopware and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Shopware + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bidirectional Data Synchronization: Keep Shopware customer profiles and Epic patient records consistently updated.
  • Automated Order-to-Clinical Workflow: Transform Shopware orders into Epic ServiceRequests, Observations, or even Claims.
  • Real-time Inventory & Product Sync: Ensure product availability in Shopware reflects clinical supply chain realities.
  • Unified Patient-Customer 360 View: Consolidate commercial and clinical data for comprehensive insights.
  • HIPAA & GDPR Compliant Data Handling: Securely manage Protected Health Information (PHI) across systems.
  • Low-Code/No-Code Workflow Design: Empower business users to build and adapt integrations quickly.
  • AI-Enhanced Data Mapping & Validation: Accelerate setup and ensure data quality with intelligent assistance.

Technical Integration Details: Connecting Shopware and Epic

Our iPaaS-driven integration employs an API-first, event-driven architecture to ensure robust, real-time data exchange between Shopware and Epic. It leverages native APIs, webhooks, and advanced data transformation capabilities to create a secure and scalable solution.

Data Flow Steps

Secure API Connections: Establish authenticated connections to Shopware via Admin API (API Keys) or Store API (OAuth 2.0) and to Epic via FHIR APIs (OAuth 2.0, Open Epic).

Event Listener Configuration: Set up Shopware webhooks (e.g., `order.written`, `customer.written`, `product.written`) and configure the iPaaS to listen for Epic FHIR events or leverage Epic's Event Listener for real-time triggers.

Data Ingestion & Transformation: The iPaaS ingests raw data, applies predefined or AI-suggested transformations to normalize schemas (e.g., Shopware's `Order` to Epic's `ServiceRequest` or `Claim`), and validates data against business rules.

Routing & Orchestration: Intelligent routing directs transformed data to the appropriate target system endpoint, orchestrating multi-step workflows (e.g., create Epic Patient, then create Epic ServiceRequest, then update Shopware order status).

Error Handling & Monitoring: Implement robust error handling with automatic retries, dead-letter queues, and real-time alerts. Monitor all data flows and API calls through centralized dashboards.

Deployment & Management: Utilize CI/CD pipelines within the iPaaS for seamless promotion of integration workflows across Dev, QA, and Production environments, with version control and rollback capabilities.

Data Touchpoints

Shopware Orders <-> Epic ServiceRequests / Claims / Observations
Shopware Customers <-> Epic Patients
Shopware Products <-> Epic ServiceRequest Codes / Inventory (for internal use)
Shopware Deliveries <-> Epic ServiceRequest Status Updates
Shopware Payment Transactions <-> Epic Claims / Billing Records

"Shopware (Order/Customer/Product Events) --> iPaaS (Transformation, Validation, Orchestration) --> Epic (Patient/ServiceRequest/Claim/Observation APIs) <--> iPaaS <--> Shopware (Status Updates, Data Enrichment)"

Pricing

Simple, transparent pricing for Shopware + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Shopware

Integrating Shopware fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping

The integration focuses on synchronizing core entities that drive both eCommerce and patient care workflows. Our iPaaS provides a visual mapping canvas, augmented by AI, to ensure accurate and compliant data translation between Shopware and Epic schemas.

Customer (Shopware) / Patient (Epic)

Synchronizes demographic, contact, and address information to create a unified profile. Crucial for a 'Patient 360' view and personalized engagement.

Shopware Fields

id firstName lastName email customerNumber salutationId defaultBillingAddressId defaultShippingAddressId active

Epic Fields

id identifier (MRN, SSN) name gender birthDate address telecom (phone, email)

Mapping Notes

Requires robust deduplication logic based on email or identifiers. Consider mapping Shopware 'guest' customers to temporary Epic Patient records or linked 'Prospect' entities. Secure handling of PII/PHI is paramount.

Next Steps

See Shopware + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Medical Device Sales & Patient Record Linkage

Automate the process of selling specific medical devices or supplies via Shopware and linking these purchases directly to the relevant patient's record in Epic, potentially as a ServiceRequest or Observation.

Integration Steps:

  1. 0 Patient orders a prescribed device from Shopware.
  2. 1 Shopware 'Order Created' webhook triggers iPaaS workflow.
  3. 2 iPaaS identifies/creates Epic Patient based on Shopware Customer data.
  4. 3 Shopware Order Line Item is transformed into an Epic ServiceRequest (e.g., 'Device Fulfillment') or Observation (e.g., 'Device Purchase').
  5. 4 Fulfillment status updates from WMS (via Shopware) are synchronized to the Epic ServiceRequest.
  6. 5 Tracking information is updated in Shopware and potentially in Epic for patient visibility.

Business Outcome

Accurate patient device history, streamlined fulfillment of prescribed items, reduced manual data entry for clinical staff, improved compliance for device tracking.

Frequency

Real-time

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Unified Patient-Customer View
Achieve a comprehensive 360-degree view by synchronizing customer data from Shopware with patient records in Epic, enhancing personalized care and engagement.
Automated Order-to-Clinical Workflows
Automate the flow of eCommerce orders for medical products into Epic, reducing manual data entry and accelerating fulfillment processes.
Enhanced Data Accuracy & Compliance
Ensure consistent and accurate data across Shopware and Epic, with built-in validation and secure PHI handling, meeting HIPAA and GDPR standards.
Faster Time-to-Market for Health Products
Rapidly deploy and manage new health products on your Shopware store with seamless integration to Epic for inventory and patient record linkage.
Optimized Operational Efficiency
Streamline processes from sales to patient record updates, freeing up staff to focus on higher-value tasks and improving overall productivity.
Scalable & Resilient Integration
Leverage a cloud-native iPaaS designed to handle growing data volumes and ensure continuous operation, critical for healthcare environments.
✨

Unified Patient-Customer View

30% Improved Patient Engagement

📋 What You Get

Achieve a comprehensive 360-degree view by synchronizing customer data from Shopware with patient records in Epic, enhancing personalized care and engagement.

💼 Business Impact

This benefit directly contributes to 30% improvement in Improved Patient Engagement, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Shopware + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Shopware and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Shopware + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PATCH /api/v3/order Create, retrieve, and update customer orders in Shopware. Essential for initiating fulfillment workflows and linking to Epic ServiceRequests/Claims.
POST, GET, PATCH /api/v3/product Manage product catalog, inventory levels, and descriptions. Critical for ensuring Shopware's product offerings are accurate and reflect healthcare product data.
POST, GET, PATCH /api/v3/customer Synchronize customer data (profiles, addresses) with Epic Patient records for a unified view. Used for creating and updating customer profiles.
GET /api/v3/payment-method Retrieve available payment methods for configuring payment gateway integrations and ensuring accurate payment transaction processing linked to Epic billing.
POST, GET, PATCH /api/v3/delivery Manage shipment details and tracking information. Important for updating fulfillment status in Shopware and potentially Epic ServiceRequests.

⚡ Transformation Logic

  • Customer-Patient Harmonization: Consolidate Shopware customer details (name, address, contact) into FHIR Patient resources, handling deduplication based on email or MRN.
  • Order-to-ServiceRequest/Claim Mapping: Translate Shopware `Order.lineItems` into Epic `ServiceRequest.code` using medical terminologies (CPT, LOINC) or into `Claim.item` for billing.
  • Address Standardization: Normalize address formats using external services before sending to either Shopware or Epic.
  • Status Synchronization: Map Shopware `order.stateId` (e.g., 'completed', 'shipped') to Epic `ServiceRequest.status` or `Claim.status` for consistent tracking.
  • PHI Masking/Anonymization: Apply rules to mask or anonymize sensitive PHI when flowing through non-production environments or for specific reporting needs.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS throttles requests and retries.
  • Data Validation Failure: Message routed to dead-letter queue, stakeholders notified.
  • Network Connectivity Issue: Automatic retries with backoff.
  • Invalid Identifier: AI suggests correction or flags for manual review.
  • Duplicate Record Creation: Deduplication logic prevents, or flags for merge.
Pricing

Simple, transparent pricing for Shopware + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why integrate Shopware with Epic, given they serve different purposes?
While Shopware is eCommerce and Epic is EHR, many healthcare organizations sell products (medical devices, health supplements, educational materials) or manage patient programs that require linking commercial interactions with clinical records. This integration unifies the patient-customer journey, ensures data consistency, and automates processes like order fulfillment and billing reconciliation, preventing data silos and enhancing patient engagement.

Security & Compliance FAQs

▸ How does the integration handle Protected Health Information (PHI) and ensure HIPAA compliance?
Our iPaaS is designed with robust security and compliance features. It enforces end-to-end encryption (TLS 1.2+ and AES-256), implements strict Role-Based Access Control (RBAC), and provides comprehensive audit trails. We adhere to HIPAA, GDPR, and other relevant regulations, and can provide a Business Associate Agreement (BAA) to ensure secure PHI handling throughout the data flow.

Technical FAQs

▸ Can this integration support real-time synchronization of Shopware orders to Epic ServiceRequests?
Yes, absolutely. By leveraging Shopware's webhooks (e.g., `order.written`) and Epic's FHIR APIs, our iPaaS enables an event-driven architecture. This means that as soon as an order is placed in Shopware, a workflow is triggered to create or update the corresponding ServiceRequest or Observation in Epic in near real-time, ensuring immediate clinical context.
▸ How does the integration handle errors and ensure data consistency?
A robust error handling strategy is built into the iPaaS. It includes automatic retries with exponential backoff for transient errors, comprehensive logging of all transactions, dead-letter queues for persistent failures (allowing manual review and reprocessing), and automated alerts to notify relevant stakeholders. Data consistency is maintained through rigorous validation rules and configurable conflict resolution strategies.

AI Features FAQs

▸ What role does AI play in making this integration more efficient?
AI significantly augments the integration process by providing intelligent assistance. This includes AI-driven suggestions for field mappings between Shopware and Epic entities, automated anomaly detection for data quality issues or potential fraud, intelligent routing based on product categories, and even auto-generation of baseline integration workflows, accelerating development and improving accuracy.

Implementation FAQs

▸ How do we manage different Epic integration environments (Dev, QA, Prod)?
Our iPaaS supports a structured environment promotion pipeline (Dev → QA → Prod). All integration workflows and mappings are version-controlled, allowing developers to build in a sandboxed Dev environment, test rigorously in QA with realistic data, and then seamlessly promote validated workflows to Production, ensuring stability and consistency.

Customization FAQs

▸ Is it possible to customize the data mapping and business logic for our specific needs?
Yes, extensive customization is a core strength of our iPaaS. Its low-code/no-code visual designer allows business users and developers to easily modify data mappings, define custom transformation rules, implement conditional logic, and extend workflows to incorporate unique business requirements or integrate additional third-party systems, all without complex coding.

Use Cases FAQs

▸ Can this integration help with billing and claims for products sold via Shopware?
Absolutely. For billable health products sold through Shopware, the integration can automate the creation of Epic Claims. It accurately maps Shopware order details, customer information, and product codes to Epic's Claim entity, streamlining the billing process, reducing manual entry, and accelerating the revenue cycle for your healthcare organization.
Implementation Timeline

Go live with Shopware + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Shopware and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Shopware + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Shopware + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Shopware + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo