Integration Hero
Connect™

Sitecore + Dynamics NAV Integration

Clarity Connect™ integrates Sitecore with Dynamics NAV, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

Get Pricing

See how it works
The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Sitecore and Dynamics NAV through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Sitecore and Dynamics NAV.

  • Map custom fields from Sitecore (e.g., xDB facets, Commerce custom properties) to Dynamics NAV (e.g., record extensions, custom tables).
  • Extend standard entity mappings with unique business attributes.
Implementation Timeline

Go live with Sitecore + Dynamics NAV in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sitecore and Dynamics NAV, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sitecore + Dynamics NAV deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Map custom fields from Sitecore (e.g., xDB facets, Commerce custom properties) to Dynamics NAV (e.g., record extensions, custom tables).
  • Extend standard entity mappings with unique business attributes.

Robust & Scalable Integration Architecture

Our integration architecture is built on a modern iPaaS, providing a centralized, resilient, and scalable hub for all data exchanges between Sitecore and Dynamics NAV. It moves beyond point-to-point connections to ensure enterprise-grade reliability.

Data Flow Steps

Event-Driven Architecture: Leveraging Sitecore webhooks and NAV data change events for real-time updates.

Canonical Data Model: Defining a standardized data structure for core entities (Customer, Order, Product) within the iPaaS.

Idempotent Operations: Designing integrations to handle duplicate messages without creating duplicate records.

Circuit Breaker Pattern: Preventing cascading failures by temporarily stopping requests to an unresponsive system.

Request-Reply (for synchronous operations) and Publish-Subscribe (for asynchronous events).

Data Touchpoints

iPaaS Platform: Centralized integration hub with connectors, workflow engine, data mapper, monitoring.
Sitecore Connectors: Pre-built connectors for Sitecore Experience Commerce, xConnect, and Item Management APIs.
Dynamics NAV Connectors: Optimized connectors for NAV's OData/SOAP Web Services.
Message Queues: For asynchronous processing, buffering high-volume transactions (e.g., order events, inventory updates).
Data Transformation Engine: For schema normalization and data enrichment.
Credential Vault: Secure storage for API keys and authentication tokens.
Monitoring & Alerting System: Real-time dashboards and notification services.

"The core of the architecture is the iPaaS, acting as a middleware layer. Sitecore (eCommerce, xDB) connects to the iPaaS via webhooks and REST APIs. Dynamics NAV connects via OData/SOAP Web Services. The iPaaS orchestrates data flow, performs transformations, handles errors, and provides monitoring across both systems."

Pricing

Simple, transparent pricing for Sitecore + Dynamics NAV.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Sitecore

Integrating Sitecore fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
  • ✓
    Order Creation (Sitecore to NAV)
  • ✓
    Inventory Update (NAV to Sitecore)
  • ✓
    Customer Profile Sync (Bidirectional)
  • ✓
    Shipment Tracking & Status (NAV to Sitecore)
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Customer

Synchronizes customer profiles and contact details between Sitecore's experience database/commerce and Dynamics NAV's customer master.

Sitecore Fields

CustomerId Email FirstName LastName Address Phone MarketingOptInStatus LoyaltyTier

Dynamics NAV Fields

No. Name Address City Post Code Country/Region Code Phone No. E-Mail Currency Code Customer Posting Group

Mapping Notes

Requires careful mapping of address components (street, city, postal code) and ensuring a unique external ID for linking records. Sitecore's CustomerId (xDB ID/Commerce ID) should map to a custom field in NAV or be used to lookup existing NAV customer 'No.'.

Next Steps

See Sitecore + Dynamics NAV integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash Automation

Automatically transfer new orders from Sitecore Commerce (XC/OrderCloud) to Dynamics NAV for fulfillment, inventory reservation, and invoicing.

Integration Steps:

Business Outcome

Faster order processing, reduced manual errors, accurate inventory deduction, quicker revenue recognition.

Frequency

Real-time (event-driven)

Implementation Timeline

Go live with Sitecore + Dynamics NAV in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sitecore and Dynamics NAV, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sitecore + Dynamics NAV deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose

⚡ Transformation Logic

  • ID mapping: Sitecore CustomerId to NAV 'No.' (custom field) and vice-versa.
  • Address standardization: Converting disparate address formats (e.g., 'Street, City, Post Code' to structured fields).
  • Currency conversion: Ensuring consistent currency codes and values between systems.
  • Status mapping: Translating 'OrderStatus' from Sitecore (e.g., 'Pending', 'Shipped') to NAV 'Status' (e.g., 'Open', 'Released', 'Shipped').
  • Line item parsing: Decomposing Sitecore's nested 'LineItems' into individual NAV 'Sales Lines'.
  • Date/Time formatting: Ensuring consistent date and time formats for records.

🛡️ Error Handling

  • Invalid product SKU in an order from Sitecore.
  • Customer record not found in NAV during order creation.
  • Inventory shortage in NAV preventing order fulfillment.
  • API rate limits exceeded on either Sitecore or NAV.
  • Network connectivity issues between iPaaS and target systems.
  • Payment gateway transaction failure preventing order finalization.
Pricing

Simple, transparent pricing for Sitecore + Dynamics NAV.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating Sitecore with Dynamics NAV?
The primary benefit is achieving real-time operational efficiency and data consistency across your eCommerce storefront and back-office ERP. This means automated order processing, accurate inventory, unified customer data, and streamlined financial reconciliation, eliminating manual errors and accelerating business processes.

Order Management FAQs

▸ How does the integration handle Sitecore Experience Commerce orders?
New orders placed in Sitecore Experience Commerce (XC) or OrderCloud are automatically captured (often via webhooks) by the iPaaS. The iPaaS transforms the order data to match Dynamics NAV's Sales Order schema, validates customer and product details, and creates the order in NAV for fulfillment and invoicing.

Inventory Management FAQs

▸ How is inventory synchronized between Dynamics NAV and Sitecore?
Inventory levels are synchronized from Dynamics NAV to Sitecore. Changes in NAV's Item 'Inventory' trigger updates (event-driven or frequent polling) to Sitecore's Product/Inventory Item entity. This ensures your eCommerce store always displays accurate stock levels, preventing overselling.

Customer Data FAQs

▸ Can customer data be synchronized bidirectionally?
Yes, customer profiles and contact information can be synchronized bidirectionally between Sitecore (xDB/XC) and Dynamics NAV. This ensures a unified view of the customer across marketing, sales, and finance, enhancing personalization and customer service.

Technical FAQs

▸ What authentication methods are used for Sitecore and Dynamics NAV APIs?
For Sitecore, authentication typically involves OAuth 2.0 via Sitecore Identity Server for XP/XC APIs. Dynamics NAV uses Web Service Access Keys (paired with a NAV user ID) or Windows Authentication for on-premise deployments. The iPaaS securely manages and applies these credentials.

AI Features FAQs

▸ How does AI enhance this integration solution?
AI significantly augments the integration by providing intelligent data validation, auto-suggesting field mappings, detecting anomalies in data flows (e.g., potential fraud, integration errors), and assisting with automated error resolution. This leads to higher data quality and more resilient workflows.

Development FAQs

▸ Is this a low-code/no-code solution?
Absolutely. The integration is built on a modern iPaaS platform that offers low-code/no-code visual designers. This empowers business users and citizen integrators to configure, modify, and manage complex integration workflows without extensive coding knowledge, accelerating development and reducing IT dependency.

Error Handling FAQs

▸ How are integration errors handled?
The iPaaS includes robust error handling with detailed logging, automatic retry mechanisms (with exponential backoff for transient errors), and dead-letter queues for unprocessable messages. Automated alerts notify relevant teams of critical failures, enabling quick investigation and resolution.
Implementation Timeline

Go live with Sitecore + Dynamics NAV in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sitecore and Dynamics NAV, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sitecore + Dynamics NAV deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Sitecore + Dynamics NAV.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Sitecore + Dynamics NAV integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo