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Sitecore + Infor Integration

Clarity Connect™ integrates Sitecore with Infor, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Sitecore and Infor through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Sitecore and Infor.

Implementation Timeline

Go live with Sitecore + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sitecore and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sitecore + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

Robust Integration Architecture: iPaaS as the Central Hub

Our recommended architecture positions a modern iPaaS as the intelligent, centralized hub for all Sitecore-Infor integrations, ensuring scalability, resilience, and security.

Data Flow Steps

Event-Driven Architecture: Utilizing Sitecore xConnect events and Infor webhooks for real-time data synchronization.

Canonical Data Model: Establishing a standard, unified data structure for core entities within the iPaaS to simplify mapping.

Publish-Subscribe Pattern: For broadcasting data changes (e.g., inventory updates) to multiple subscribing systems.

API-First Approach: Leveraging robust RESTful APIs for all interactions.

Master Data Management (MDM): Designating Infor as the system of record for Product, Customer, and Inventory, with iPaaS ensuring consistency.

Data Touchpoints

Sitecore Experience Platform/Commerce: Source of customer interactions, orders, and content.
Infor ERP/SCM/Financials: System of record for products, inventory, customers, and financial transactions.
iPaaS (Integration Platform as a Service): The central orchestration engine, providing connectors, data mapping, transformation, workflow automation, monitoring, and AI capabilities.
Message Queues/Event Bus: For asynchronous processing and decoupling systems (e.g., Azure Service Bus, Kafka).
API Gateway: Optional, for centralized API management, security, and rate limiting.
Secrets Management: Secure storage for API keys and credentials.
Monitoring & Alerting System: For real-time visibility into integration health.

"The architecture features Sitecore (Ecommerce, XP, Content Hub) on one side and Infor (ERP, SCM, Financials) on the other. The iPaaS sits in the middle, connected via dedicated connectors. Webhooks and event streams feed data into the iPaaS, while APIs are used for both reading and writing. A central data model and AI layer within the iPaaS facilitate smart data flow."

Pricing

Simple, transparent pricing for Sitecore + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Sitecore

Integrating Sitecore fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Customer / Contact

Unifying customer profiles from Sitecore's xDB/Commerce and Infor's Customer Master.

Sitecore Fields

[field, CustomerId (xDB ID/Commerce ID)],[type, string],[notes, Unique identifier in Sitecore.] [field, Email],[type, string],[notes, Primary contact email.] [field, FirstName],[type, string] [field, LastName],[type, string] [field, Address],[type, object],[subfields, System.Collections.Generic.List`1[System.String]],[notes, Billing and Shipping addresses.] [field, Phone],[type, string] [field, MarketingOptInStatus],[type, boolean],[notes, Customer's preference for marketing communications.] [field, LoyaltyTier],[type, string],[notes, Customer's loyalty program status.] [field, LastActivityDate],[type, datetime],[notes, Timestamp of last interaction.]

Infor Fields

[field, CustomerID],[type, string],[notes, Unique identifier in Infor.] [field, CustomerName],[type, string],[notes, Company or individual name.] [field, BillingAddress],[type, object],[subfields, System.Collections.Generic.List`1[System.String]] [field, ShippingAddress],[type, object],[subfields, System.Collections.Generic.List`1[System.String]] [field, ContactEmail],[type, string] [field, PhoneNumber],[type, string] [field, PaymentTerms],[type, string],[notes, Agreed payment terms for the customer.] [field, CreditLimit],[type, decimal],[notes, Approved credit limit for the customer.]

Mapping Notes

A unique external customer ID should be established and maintained across both systems to link records. Sitecore's CustomerId or email can be mapped to Infor's CustomerID, with deduplication rules. Address objects require nested mapping.

Next Steps

See Sitecore + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End Order Fulfillment Automation

Automatically transfer new orders from Sitecore Experience Commerce or OrderCloud to Infor as Sales Orders for fulfillment, inventory reservation, and shipment processing.

Integration Steps:

  1. 0 Customer places order in Sitecore.
  2. 1 Sitecore triggers an event to the iPaaS.
  3. 2 iPaaS retrieves Order details from Sitecore, including Customer and Line Items.
  4. 3 iPaaS transforms Sitecore Order data into Infor Sales Order format.
  5. 4 iPaaS creates Sales Order in Infor via API.
  6. 5 Infor processes order, updates inventory, and generates shipment.
  7. 6 iPaaS captures Infor Shipment status and Tracking Number.
  8. 7 iPaaS updates Sitecore Order Status and sends customer notifications.

Business Outcome

Accelerated order fulfillment, reduced manual data entry errors, real-time inventory reservation, improved customer satisfaction with timely updates.

Frequency

Real-time (event-driven)

Implementation Timeline

Go live with Sitecore + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sitecore and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sitecore + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose

⚡ Transformation Logic

  • Data Type Coercion: Converting string fields to integers or decimals where necessary (e.g., '100' -> 100).
  • Value Mapping: Translating enumeration values (e.g., Sitecore 'Processing' to Infor 'In-Progress').
  • Data Enrichment: Adding default values, timestamps, or system-generated IDs during transfer.
  • Structural Transformation: Flattening or nesting complex objects (e.g., Sitecore's Address object to Infor's separate address fields).
  • Conditional Logic: Applying different mappings or rules based on specific data values (e.g., different tax calculations for different product categories).
  • Data Masking/Redaction: Ensuring sensitive PII or payment data is masked or tokenized before logging or storing in non-production environments.

🛡️ Error Handling

  • Sitecore API unavailability: Handled by retries with backoff and circuit breakers.
  • Infor API rate limits exceeded: Managed by queuing and throttling within iPaaS.
  • Data validation failures (e.g., invalid product SKU): Messages routed to dead-letter queue for investigation.
  • Network connectivity issues: Automatic retries and fallback mechanisms.
  • Duplicate record creation: Idempotency applied to API calls and deduplication logic in mapping.
Pricing

Simple, transparent pricing for Sitecore + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ Why is integrating Sitecore with Infor critical for modern businesses?
Integrating Sitecore (eCommerce/DXP) with Infor (ERP/SCM/Financials) is critical to break down data silos between customer-facing digital experiences and back-office operations. It ensures real-time consistency of customer data, product catalogs, inventory, and orders, enabling seamless order fulfillment, accurate financial reconciliation, and highly personalized customer journeys. Without it, businesses face manual errors, delayed processes, and disjointed customer experiences.

iPaaS Benefits FAQs

▸ How does an iPaaS facilitate Sitecore-Infor integration compared to custom coding?
A modern iPaaS (Integration Platform as a Service) significantly simplifies Sitecore-Infor integration by offering pre-built connectors, low-code/no-code visual designers, and a centralized platform for orchestration, data mapping, and transformation. This accelerates development, reduces reliance on custom coding, lowers maintenance costs, and provides robust monitoring and error handling capabilities that are difficult and expensive to build from scratch.

Data Synchronization FAQs

▸ What are the key entities synchronized between Sitecore and Infor?
The primary entities synchronized include Customer/Contact (bidirectionally), Order/Sales Order (Sitecore to Infor), Product (Infor to Sitecore), Inventory Item (Infor to Sitecore), and Payment Transaction/Invoice (Sitecore to Infor). These form the core of unified commerce and operational workflows.

Performance & Real-time FAQs

▸ How does this integration handle real-time inventory synchronization?
Real-time inventory synchronization is achieved by making Infor the system of record for inventory. Our iPaaS leverages event-driven architecture, capturing inventory changes in Infor (via APIs or webhooks) and immediately pushing updates to Sitecore's product catalog. This prevents overselling and ensures customers always see accurate product availability.

AI Capabilities FAQs

▸ Can AI enhance my Sitecore-Infor integration strategy?
Absolutely. AI can significantly enhance your integration by providing intelligent automation. This includes AI-driven anomaly detection for fraud in orders, automated data mapping suggestions, predictive insights for customer behavior, smart routing of integration errors for faster resolution, and autonomous workflow execution based on learned patterns, leading to more resilient and efficient operations.

Security & Compliance FAQs

▸ What security measures are in place for data transfer between Sitecore and Infor?
Security is paramount. We implement OAuth 2.0 with Sitecore Identity Server and Infor's native authentication for API interactions, enforce TLS 1.2+ encryption for all data in transit, and use secure secrets management for credentials. Data masking, anonymization, and strict access controls (least privilege) are applied to sensitive customer data to ensure compliance with regulations like GDPR and CCPA.

Implementation & Deployment FAQs

▸ How do you manage different integration environments (Dev, QA, Prod)?
Our iPaaS provides robust environment management capabilities, including dedicated environments for Dev, QA, and Prod. This allows for rigorous testing of Sitecore-Infor integration flows in isolated stages. Features like version control, promotion pipelines, and environment-specific credential management ensure consistency and reduce deployment risks, following best practices for integration lifecycle management.

Monitoring & Support FAQs

▸ What kind of monitoring and alerting is available for these integrations?
Comprehensive monitoring is set up for API response times, error rates (especially 4xx and 5xx from Sitecore and Infor), data volumes, and workflow execution status within the iPaaS. Alerts are configured for critical failures, data discrepancies, or performance bottlenecks, notifying relevant teams via email, SMS, or collaboration tools to ensure proactive issue resolution and maintain system stability.
Implementation Timeline

Go live with Sitecore + Infor in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Sitecore and Infor, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Sitecore + Infor deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Sitecore + Infor.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Sitecore + Infor integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo