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Volusion Epic Integration: Unify eCommerce Sales with Clinical Operations

Automate medical supply orders, synchronize patient-centric inventory, and secure customer data between Volusion and Epic EHR.

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The Challenge

The Disconnect: When eCommerce Meets Complex Healthcare Data

Healthcare organizations and medical suppliers face significant challenges when trying to bridge their online sales (Volusion) with critical patient and operational data in Epic. Manual processes lead to delays, errors, and compliance risks.

  • Manual data entry for Volusion orders into Epic's supply chain or patient records.
  • Inaccurate inventory levels for medical products leading to overselling or stockouts.
  • Lack of a unified view of customer/patient profiles across sales and clinical systems.
  • Slow order fulfillment processes impacting patient satisfaction and care delivery.
  • Compliance complexities and data security risks when handling PHI across systems.
  • Difficulty reconciling payments from online sales with Epic's billing and claims.
Integration Diagram
Solution Illustration
The Solution

Seamlessly Connect Volusion and Epic with Our Intelligent iPaaS

Our iPaaS solution provides a powerful, secure, and flexible bridge between Volusion and Epic, automating data flow and critical workflows for healthcare eCommerce. It transforms disparate data into actionable insights, ensuring consistency and compliance across your entire operation.

  • Pre-built, customizable connectors for Volusion and Epic FHIR APIs
  • Visual, low-code/no-code workflow builder
  • AI-powered data mapping and transformation
  • Real-time, event-driven synchronization capabilities
  • Comprehensive error handling and monitoring
Implementation Timeline

Go live with Volusion + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Volusion and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Volusion + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built, customizable connectors for Volusion and Epic FHIR APIs
  • Visual, low-code/no-code workflow builder
  • AI-powered data mapping and transformation
  • Real-time, event-driven synchronization capabilities
  • Comprehensive error handling and monitoring
  • HIPAA and PCI-DSS compliant security framework

Technical Deep Dive: Volusion & Epic Integration Architecture

Our iPaaS provides a robust, secure, and scalable architecture for connecting Volusion eCommerce with Epic EHR. It leverages an API-first, event-driven approach to ensure real-time data synchronization and operational resilience.

Data Flow Steps

Secure API Connectivity: Establish secure, authenticated connections to Volusion's API Key-based REST APIs and Epic's OAuth 2.0 / FHIR APIs.

Event Listener Configuration: Configure Volusion webhooks (for new orders, product updates) and Epic's Open Epic events (for patient updates, service request status) to trigger integration workflows.

Data Ingestion & Transformation: Ingest raw data from source systems, apply canonical data model transformations, and enrich data using lookup tables or external services.

Business Logic & Orchestration: Implement complex business rules, conditional logic, and multi-step workflows using the iPaaS's visual designer.

Data Mapping & Validation: Map transformed data to target system schemas (e.g., Volusion Order to Epic FHIR ServiceRequest), with AI-assisted mapping and schema validation.

Error Handling & Retries: Implement intelligent error handling, automated retries with exponential backoff, and dead-letter queues for persistent failures.

Monitoring & Alerting: Deploy comprehensive monitoring dashboards and configure alerts for critical events, performance bottlenecks, or security incidents.

Deployment & Governance: Utilize a Dev → QA → Prod pipeline with version control for controlled, secure deployment and lifecycle management of integration assets.

Data Touchpoints

Volusion: Orders, Products, Customers, Inventory, Payments, Shipments, Returns
Epic: Patient, Appointment, Encounter, ServiceRequest, Observation, Claim, MedicationRequest, Practitioner, Organization, Location

"Volusion (New Order) --Webhook--> iPaaS (Data Ingestion, Transform, Map Customer to Patient, Map Product to ServiceRequest) --API Call (FHIR POST)--> Epic (ServiceRequest, Inventory Update, Claim) --Event/API Call--> iPaaS (Status Update) --API Call--> Volusion (Order Status Update). Bi-directional flow for inventory and patient data updates."

Pricing

Simple, transparent pricing for Volusion + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Volusion

Integrating Volusion fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Data Entities & Secure Mapping between Volusion and Epic

The integration focuses on securely mapping critical business entities between Volusion and Epic, ensuring data consistency and compliance. Our iPaaS provides intelligent tools for this complex transformation.

Order (Volusion) / ServiceRequest & Claim (Epic)

Represents a customer's purchase in Volusion and its corresponding request for service or billing event in Epic. This is central for medical supply fulfillment and financial processing.

Volusion Fields

OrderID CustomerID OrderDate OrderStatus TotalAmount PaymentStatus ShippingAddress LineItems (SKU, Quantity, Price)

Epic Fields

ServiceRequest.id ServiceRequest.status ServiceRequest.subject (Patient) ServiceRequest.requester (Practitioner) ServiceRequest.code (LOINC/SNOMED for product) ServiceRequest.occurrence Claim.id Claim.patient Claim.item (service details)

Mapping Notes

Volusion's 'OrderID' often becomes an external identifier on Epic's 'ServiceRequest'. 'LineItems' require granular mapping to Epic's 'ServiceRequest.item.code' using standardized medical terminologies. 'TotalAmount' is crucial for 'Claim.total'.

Next Steps

See Volusion + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Medical Supply Order Fulfillment

A hospital system sells specialized medical devices and home health kits via its Volusion eCommerce store. When a patient or clinician places an order, the integration automatically processes it in Epic.

Integration Steps:

  1. 0 Customer places an order for a medical device on Volusion.
  2. 1 Volusion webhook triggers iPaaS to capture the new Order entity.
  3. 2 iPaaS maps Volusion Order details (Product, Customer, Quantity) to an Epic FHIR ServiceRequest.
  4. 3 iPaaS validates customer details against Epic Patient records, securely linking or creating new patient entries.
  5. 4 Epic receives the ServiceRequest, triggering internal fulfillment workflows (e.g., WMS integration, inventory allocation).
  6. 5 iPaaS updates Volusion with order status changes (e.g., 'Shipped') and tracking information from Epic.
  7. 6 Inventory levels for the medical device are updated in real-time in both Epic's supply module and Volusion.

Business Outcome

Accelerated delivery of critical medical supplies, reduced manual data entry for clinical staff, accurate inventory tracking, and improved patient satisfaction.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Streamlined Order-to-Fulfillment
Automate the entire lifecycle of medical supply orders from Volusion checkout to Epic ServiceRequest and fulfillment, reducing manual intervention and accelerating delivery.
Real-time Inventory Accuracy
Synchronize medical product stock levels between Volusion and Epic's supply module, preventing overselling and ensuring critical supplies are always available.
Enhanced Patient Experience
Provide a unified, personalized experience by securely linking Volusion customer data with Epic patient records, enabling tailored recommendations and seamless support.
HIPAA & PCI-DSS Compliance
Ensure all sensitive customer and patient data (PHI) is handled securely and in compliance with healthcare and payment industry regulations.
Accelerated Financial Reconciliation
Automate the posting of Volusion payments and sales data into Epic's financial modules, streamlining billing, claims, and accounting processes.
Reduced Operational Costs
Eliminate manual data entry, reduce errors, and optimize resource allocation, leading to significant cost savings across your organization.
Scalable & Future-Proof Operations
Build an integration foundation that can easily adapt to growth, new product lines, and evolving healthcare IT standards without extensive re-development.
✨

Streamlined Order-to-Fulfillment

80% Reduction in manual order processing time

📋 What You Get

Automate the entire lifecycle of medical supply orders from Volusion checkout to Epic ServiceRequest and fulfillment, reducing manual intervention and accelerating delivery.

💼 Business Impact

This benefit directly contributes to 80% improvement in Reduction in manual order processing time, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Volusion + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Volusion and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Volusion + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET, POST, PUT /api/v1/orders Retrieve, create, and update customer orders for synchronization with Epic's ServiceRequest and Claims.
GET, POST, PUT /api/v1/products Manage product catalog, including creation, updates, pricing, and inventory levels for medical supplies.
GET, POST, PUT /api/v1/customers Access and manage customer profiles for secure linking to Epic Patient records.
GET, PUT /api/v1/inventory Dedicated endpoint for managing product stock levels, critical for real-time synchronization with Epic's supply chain.
GET, POST /api/v1/payments Retrieve payment transaction details for financial reconciliation with Epic's billing module.

⚡ Transformation Logic

  • Address Standardization: Convert varied address formats into a unified FHIR-compliant structure.
  • Code Translation: Map Volusion product categories or SKUs to Epic's standardized medical codes (e.g., LOINC, SNOMED CT).
  • Status Mapping: Translate eCommerce order statuses (e.g., 'Processing', 'Shipped') to clinical workflow statuses (e.g., 'Active', 'Completed').
  • PHI Masking: Apply rules to mask or anonymize Protected Health Information when flowing into non-clinical systems (e.g., Volusion).
  • Unit of Measure Conversion: Ensure consistent units of measure for inventory quantities between systems.

🛡️ Error Handling

  • Epic API returning a validation error for a ServiceRequest (e.g., invalid code).
  • Volusion webhook failing to deliver event due to network issue.
  • Duplicate customer found in Volusion when attempting to link to Epic Patient.
  • Inventory update race condition resulting in negative stock.
  • PHI data failing to meet masking requirements during transfer.
Pricing

Simple, transparent pricing for Volusion + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Technical FAQs

▸ What is the primary method for integrating Volusion with Epic EHR?
The most effective method is using a modern iPaaS platform that leverages Volusion's API Key-based REST APIs and webhooks, combined with Epic's FHIR (Fast Healthcare Interoperability Resources) APIs via 'Open Epic' and its eventing capabilities. This ensures real-time, secure, and compliant data exchange.
▸ Is it possible to integrate Volusion with Epic without extensive coding?
Yes. Our modern iPaaS platform features a low-code/no-code visual builder with drag-and-drop functionality and pre-built connectors. This empowers business users and analysts to design, deploy, and manage complex Volusion Epic workflows with minimal to no coding.

Security & Compliance FAQs

▸ How does this integration handle Protected Health Information (PHI) and HIPAA compliance?
PHI is handled with the utmost security. Our iPaaS enforces end-to-end encryption (TLS 1.2+ in transit, AES-256 at rest), robust access controls, data masking/anonymization rules, and comprehensive audit trails. We operate under strict HIPAA compliance standards and Business Associate Agreements (BAAs).

Workflows FAQs

▸ Can I automate medical supply order fulfillment from Volusion to Epic?
Absolutely. The integration automates the entire order-to-fulfillment workflow. A new order in Volusion triggers a ServiceRequest in Epic, updates inventory, and syncs fulfillment status back to Volusion, drastically reducing manual effort and speeding up delivery of medical products.

Inventory FAQs

▸ How does the integration ensure real-time inventory synchronization for medical products?
By leveraging event-driven architecture. Changes in inventory levels within Epic's supply module (or a connected WMS) trigger immediate updates to Volusion's product stock quantities via the iPaaS, preventing overselling and ensuring accurate availability.

Data Sync FAQs

▸ What kind of data can be synchronized between Volusion and Epic?
A wide range of data can be synchronized, including Volusion Orders (mapped to Epic ServiceRequests/Claims), Products (mapped to Epic Supply Items), Customer profiles (securely linked to Epic Patients), Inventory levels, Payment transactions for reconciliation, and Shipment tracking information.

AI Features FAQs

▸ How does AI enhance this Volusion Epic integration?
AI augments the integration by suggesting optimal data mappings, performing intelligent validation of data against Epic's FHIR profiles, detecting anomalies (e.g., potential fraud in Volusion orders), and assisting with automated error resolution, leading to more robust and efficient workflows.

Performance FAQs

▸ How are API rate limits managed for both Volusion and Epic?
Our iPaaS intelligently manages API rate limits by implementing queuing mechanisms, throttling API calls, and using exponential backoff strategies when limits are approached. Proactive monitoring provides visibility into API usage, preventing service interruptions.
Implementation Timeline

Go live with Volusion + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Volusion and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Volusion + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Volusion + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Volusion + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo