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Connect™

X-Cart Microsoft + Dynamics CRM Integration

Clarity Connect™ integrates X-Cart Microsoft with Dynamics CRM, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links X-Cart Microsoft and Dynamics CRM through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between X-Cart Microsoft and Dynamics CRM.

  • X-Cart: Custom fields on Orders, Products, Customers can be mapped and synchronized.
  • Dynamics CRM: Custom fields on Account, Contact, Lead, Opportunity, Sales Order, Product, and custom entities are fully supported for mapping.
Implementation Timeline

Go live with X-Cart Microsoft + Dynamics CRM in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both X-Cart Microsoft and Dynamics CRM, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most X-Cart Microsoft + Dynamics CRM deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • X-Cart: Custom fields on Orders, Products, Customers can be mapped and synchronized.
  • Dynamics CRM: Custom fields on Account, Contact, Lead, Opportunity, Sales Order, Product, and custom entities are fully supported for mapping.

Robust Integration Architecture: X-Cart & Dynamics CRM

Our recommended architecture for X-Cart and Dynamics CRM integration centers around a modern iPaaS, providing a resilient, scalable, and secure hub for all data exchange.

Data Flow Steps

Event-Driven Architecture (EDA): Prioritize X-Cart webhooks for real-time order and customer updates, reducing polling overhead and latency.

Canonical Data Model: Define a standardized internal data model within the iPaaS for common entities (Order, Customer, Product) to simplify mapping and future integrations.

Idempotent Operations: Design integration flows to safely re-process messages multiple times without creating duplicates or unintended side effects.

Asynchronous Processing: Use message queues and non-blocking operations for high-volume data flows (e.g., inventory updates) to improve scalability and fault tolerance.

Centralized Error Handling: All errors from both systems are channeled to a single iPaaS error management system for consistent resolution.

Data Touchpoints

X-Cart Platform: Source of eCommerce events and data.
iPaaS (Integration Platform as a Service): Central orchestration engine with pre-built connectors, visual workflow designer, data mapping tools, runtime environment.
Microsoft Dynamics CRM (Dataverse): Destination for customer, order, and product data; source for CRM-driven updates.
Webhooks: X-Cart's mechanism for real-time event notifications to the iPaaS.
REST APIs: Used by iPaaS to interact with X-Cart and Dynamics CRM for data retrieval and updates.
Message Queues: Within the iPaaS, for asynchronous processing and buffering high-volume events.
Secure Credential Vault: For storing API keys and OAuth tokens securely.
Monitoring & Alerting System: Integrated into the iPaaS for operational visibility.

"A central iPaaS platform connects X-Cart (via Webhooks for real-time events and REST API for CRUD operations) to Microsoft Dynamics CRM (via Web API/Dataverse events). The iPaaS handles all data transformation, routing, error handling, and monitoring. ERP/PIM/WMS systems are often connected to the iPaaS to serve as the master data source for products and inventory, synchronizing to both X-Cart and Dynamics CRM."

Pricing

Simple, transparent pricing for X-Cart Microsoft + Dynamics CRM.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating X-Cart Microsoft

Integrating X-Cart Microsoft fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Order

Represents a customer's purchase in X-Cart and a sales order in Dynamics CRM.

X-Cart Microsoft Fields

order_id customer_id status total currency order_date payment_status shipping_status lineitems (productid, quantity, price) billing_address shipping_address

Dynamics CRM Fields

Order Number Account (lookup) Contact (lookup) Total Amount Status Reason Order Date Order Products (Product ID, Quantity, Price) Bill To Address Ship To Address

Mapping Notes

X-Cart `orderid` maps to Dynamics CRM `Order Number`. X-Cart `customerid` maps to existing or newly created Dynamics CRM `Contact` and `Account`. Line items require careful mapping to `Order Products` including product lookup. Status updates are critical for bi-directional sync.

Next Steps

See X-Cart Microsoft + Dynamics CRM integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Order-to-Cash Automation

Automate the entire order lifecycle from X-Cart to Dynamics CRM, ensuring sales and service teams have immediate visibility into customer purchases and fulfillment status.

Integration Steps:

  1. 0 Customer places an order in X-Cart.
  2. 1 X-Cart webhook triggers iPaaS workflow.
  3. 2 Order details (items, customer, shipping, payment) are created/updated as a Sales Order in Dynamics CRM.
  4. 3 Dynamics CRM sales order status is updated by ERP/WMS via iPaaS.
  5. 4 Shipping and payment statuses from fulfillment/payment gateways update the X-Cart order via iPaaS, and reflect in Dynamics CRM.

Business Outcome

Faster order processing, reduced fulfillment errors, improved cash flow, enhanced customer service with up-to-date order information.

Frequency

Real-time (event-driven)

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET, POST, PUT /api/v1/orders Retrieve, create, or update customer orders for synchronization with ERP, WMS, or CRM.
GET, POST, PUT /api/v1/products Manage product catalog, inventory levels, and pricing from PIM or ERP systems.
GET, POST, PUT /api/v1/customers Synchronize customer records with CRM, marketing automation, or loyalty platforms.
GET, PUT /api/v1/inventory Real-time inventory updates from WMS or ERP to prevent oversells and ensure accuracy.
GET, POST, DELETE /api/v1/webhooks Register and manage webhooks for event-driven integration triggers (e.g., new order, product update).

⚡ Transformation Logic

  • Address Harmonization: Standardize address formats (street, city, state, postal code) between X-Cart and Dynamics CRM, handling variations in country codes and state abbreviations.
  • Status Mapping: Translate X-Cart order statuses (e.g., 'P' for processing, 'C' for complete) to corresponding Dynamics CRM `Status Reason` values (e.g., 'In Progress', 'Fulfilled').
  • Customer Deduplication: Implement fuzzy matching or rule-based logic (e.g., matching by email address, then firstname + lastname) to prevent duplicate Contact/Account creation in Dynamics CRM.
  • Product Lookup & Linking: Use X-Cart SKU to find and link products in Dynamics CRM's product catalog for sales orders and opportunities.
  • Data Type Conversion: Convert X-Cart string fields to appropriate Dynamics CRM data types (e.g., string to GUID for lookups, string to boolean for checkboxes).

🛡️ Error Handling

  • X-Cart webhook fails to deliver due to network issues.
  • Dynamics CRM API returns a 400 Bad Request due to invalid data format.
  • A product SKU from X-Cart order is not found in Dynamics CRM's product catalog.
  • Concurrent updates to the same customer record cause a data conflict.
  • An X-Cart order contains a custom field that is not mapped in Dynamics CRM.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Technical FAQs

▸ What kind of APIs do X-Cart and Microsoft Dynamics CRM offer for integration?
X-Cart primarily offers a robust RESTful API and supports webhooks for event-driven integrations. Microsoft Dynamics CRM (Dataverse) primarily uses the Web API (OData v4 endpoint) for programmatic access and provides Dataverse events/webhooks for real-time updates. Our iPaaS leverages these native capabilities for seamless connectivity.
▸ What are the benefits of using event-driven architecture for X-Cart and Dynamics CRM integrations?
Event-driven architecture (EDA) offers real-time responsiveness. When an event occurs in X-Cart (e.g., a new order), it triggers immediate actions in Dynamics CRM via the iPaaS. This eliminates data latency, reduces polling overhead, and ensures both systems always have the most up-to-date information, crucial for customer service and sales.

Business Value FAQs

▸ How can iPaaS improve my X-Cart eCommerce operations with Dynamics CRM?
An iPaaS acts as a centralized hub, connecting X-Cart with Dynamics CRM to enable real-time data synchronization, automate workflows like order-to-fulfillment and customer data unification, reduce manual data entry, and improve data accuracy. This leads to faster order processing, a unified customer view, and better customer experiences.

Workflow FAQs

▸ Can I automate inventory updates between my ERP and X-Cart, and reflect them in Dynamics CRM?
Absolutely. Using an iPaaS, you can set up automated workflows to synchronize inventory levels in real-time or on a scheduled basis from your ERP/WMS to X-Cart, preventing overselling. Key inventory data can also be pushed to Dynamics CRM (e.g., on product records) to provide sales teams with accurate stock availability.

AI FAQs

▸ How can AI enhance my X-Cart and Dynamics CRM integration?
AI can augment your integration by enabling intelligent data validation, anomaly detection for data quality, automated exception handling, predictive lead scoring in CRM, and smart routing of customer service cases based on X-Cart purchase history. It also assists with auto-mapping and inferring transformation rules within the iPaaS.

Security FAQs

▸ What security considerations are important for X-Cart to Dynamics CRM integration?
Key considerations include adhering to PCI DSS for X-Cart payment data, securing API keys/credentials (API key for X-Cart, OAuth 2.0 for Dynamics CRM), enforcing HTTPS/TLS for all data in transit, and ensuring compliance with data privacy regulations like GDPR and CCPA for customer information across both systems.

Data Management FAQs

▸ How do I ensure data quality when integrating X-Cart with Dynamics CRM?
Data quality is maintained through robust iPaaS features like data validation rules, transformation logic, deduplication processes, and AI-assisted mapping. Defining canonical data models and establishing clear data ownership (e.g., X-Cart for orders, CRM for primary contact details) across systems are also crucial.

Customization FAQs

▸ Does this integration support custom fields in both X-Cart and Dynamics CRM?
Yes, both X-Cart and Microsoft Dynamics CRM are highly customizable and allow for the creation of custom fields. Our iPaaS can easily map and synchronize these custom fields to corresponding fields in the other system, ensuring full data fidelity and supporting your unique business requirements.
Pricing

Simple, transparent pricing for X-Cart Microsoft + Dynamics CRM.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See X-Cart Microsoft + Dynamics CRM integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo