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Power Seamless Patient Experiences: Znode & Epic EHR Integration

Connect your Znode eCommerce platform with Epic's comprehensive EHR to automate medical supply orders, harmonize patient data, and streamline healthcare operations with a secure, intelligent iPaaS.

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The Challenge

The Disconnect Between Patient Care and Digital Commerce

In today's healthcare landscape, patients expect seamless digital experiences, from scheduling appointments to ordering medical supplies. However, a fragmented ecosystem with Znode eCommerce and Epic EHR operating in silos creates significant challenges for healthcare providers and patients alike.

  • Manual Data Entry & Errors: Transcribing patient orders, demographics, or product details between Znode and Epic is prone to human error, leading to delays and incorrect information.
  • Delayed Fulfillment & Billing: Lack of real-time order and inventory synchronization between Znode and Epic's supply chain leads to stockouts, missed deliveries, and slow revenue cycles.
  • Fragmented Patient View: Disparate customer profiles in Znode and patient records in Epic prevent a holistic understanding of patient needs and interactions, hindering personalized care and marketing.
  • Compliance & Security Risks: Manual data transfers or insecure point-to-point integrations increase the risk of PHI exposure and complicate adherence to HIPAA, GDPR, and PCI DSS regulations.
  • Inefficient Workflows: Clinical and administrative staff spend valuable time reconciling data, managing exceptions, and manually updating systems, diverting focus from patient care.
  • Poor Patient Experience: Inconsistent information, delayed orders, and a lack of self-service options frustrate patients trying to manage their healthcare-related purchases.
Integration Diagram
Solution Illustration
The Solution

Intelligent, HIPAA-Compliant Znode & Epic Integration with iPaaS

Our iPaaS-powered integration solution seamlessly connects your Znode eCommerce platform with Epic EHR, transforming fragmented workflows into a unified, automated ecosystem. We leverage Znode's robust APIs and Epic's FHIR standards to enable real-time, bidirectional data exchange, ensuring accuracy, compliance, and efficiency across your patient care and commercial operations.

  • Unified Patient & Customer Profiles: Synchronize Znode 'Customer' data with Epic 'Patient' records, maintaining a single source of truth for demographics, contact info, and history.
  • Automated Medical Supply Order Processing: Instantly transfer Znode 'Orders' for medical products to Epic as 'ServiceRequests' or trigger supply chain workflows, accelerating fulfillment.
  • Real-time Inventory & Pricing Sync: Keep Znode product catalogs updated with accurate inventory levels and dynamic 'Price Lists' directly from Epic's supply management or associated WMS.
  • Secure Payment & Claims Reconciliation: Link Znode 'Payment Transactions' with Epic 'Claims' and billing modules, streamlining financial reconciliation while maintaining PCI DSS and HIPAA compliance.
  • Event-Driven Workflow Automation: Utilize Znode webhooks and Epic FHIR events to trigger immediate actions, ensuring critical updates (e.g., new orders, patient updates) are processed instantly.
Implementation Timeline

Go live with Znode + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Znode and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Znode + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Unified Patient & Customer Profiles: Synchronize Znode 'Customer' data with Epic 'Patient' records, maintaining a single source of truth for demographics, contact info, and history.
  • Automated Medical Supply Order Processing: Instantly transfer Znode 'Orders' for medical products to Epic as 'ServiceRequests' or trigger supply chain workflows, accelerating fulfillment.
  • Real-time Inventory & Pricing Sync: Keep Znode product catalogs updated with accurate inventory levels and dynamic 'Price Lists' directly from Epic's supply management or associated WMS.
  • Secure Payment & Claims Reconciliation: Link Znode 'Payment Transactions' with Epic 'Claims' and billing modules, streamlining financial reconciliation while maintaining PCI DSS and HIPAA compliance.
  • Event-Driven Workflow Automation: Utilize Znode webhooks and Epic FHIR events to trigger immediate actions, ensuring critical updates (e.g., new orders, patient updates) are processed instantly.
  • AI-Enhanced Exception Handling: Employ AI to proactively detect, analyze, and suggest resolutions for integration errors, minimizing manual intervention and ensuring continuous data flow.
  • Low-Code/No-Code Workflow Design: Empower business users to build, monitor, and modify integration flows with intuitive visual tools, reducing reliance on specialized IT resources.

Znode & Epic Integration: Technical Deep Dive & Flow

Our iPaaS-driven integration for Znode and Epic EHR is built on a robust, API-first architecture, ensuring secure, scalable, and real-time data exchange. It leverages the strengths of both platforms' connectivity options and incorporates best practices for healthcare and eCommerce data management.

Data Flow Steps

[step, 1. Event Trigger & Data Capture],[details, Changes in Znode (e.g., new order, customer update) are captured via webhooks for real-time processing. For Epic, FHIR events (via Open Epic) are preferred, or scheduled polling for less critical, high-volume data (e.g., inventory updates) using FHIR APIs.],[sourceSystem, Znode/Epic],[triggerMechanism, Webhooks (Znode), FHIR Events/Polling (Epic)],[dataEntities, System.Collections.Generic.List`1[System.String]]

[step, 2. Data Retrieval & Authentication],[details, The iPaaS securely authenticates with Znode using OAuth 2.0 tokens or API keys, and with Epic using OAuth 2.0 for FHIR APIs, retrieving relevant data payloads.],[sourceSystem, Znode/Epic],[authenticationMethod, OAuth 2.0 (Znode & Epic), API Keys (Znode)],[dataEntities, System.Collections.Generic.List`1[System.String]]

[step, 3. Data Transformation & Harmonization],[details, Raw data from Znode is transformed into a canonical format, then mapped to Epic's FHIR R4 schema (e.g., Znode 'Order' to Epic 'ServiceRequest'). Conversely, Epic data is transformed for Znode. AI-assisted mapping suggests optimal field connections and data types. This step includes standardizing terminology (LOINC, SNOMED CT for Epic) and ensuring PHI compliance.],[sourceSystem, iPaaS],[transformationTools, Visual Data Mapper, Low-Code Functions, AI-Assisted Mapping],[dataEntities, System.Collections.Generic.List`1[System.String]]

[step, 4. Data Validation & Business Logic],[details, Data is validated against predefined rules and business logic (e.g., ensuring required fields are present, checking for valid product codes, patient consent checks). AI-driven validation detects anomalies and flags potential issues before data is committed.],[sourceSystem, iPaaS],[validationMethods, Schema Validation, Regex, Custom Rules, AI Anomaly Detection],[dataEntities, System.Collections.Generic.List`1[System.String]]

[step, 5. Data Delivery & API Interaction],[details, The transformed and validated data is then sent to the target system via its respective APIs. For Znode, RESTful APIs are used (e.g., POST /api/v1/orders). For Epic, FHIR R4 APIs are utilized (e.g., POST /api/FHIR/R4/ServiceRequest). Rate limits are managed with intelligent queuing and backoff strategies.],[sourceSystem, iPaaS to Znode/Epic],[apiInteraction, RESTful API Calls (Znode), FHIR API Calls (Epic)],[dataEntities, System.Collections.Generic.List`1[System.String]]

[step, 6. Error Handling & Monitoring],[details, All API interactions, transformations, and validations are logged. Automated retry mechanisms with exponential backoff handle transient failures. Persistent errors are routed to dead-letter queues, triggering alerts to operational teams. AI-driven insights provide proactive monitoring and suggest resolutions.],[sourceSystem, iPaaS],[errorManagement, Centralized Logging, Retries, Dead-Letter Queues, AI Alerts],[dataEntities, System.Collections.Generic.List`1[System.String]]

Data Touchpoints

Znode Order to Epic ServiceRequest/Claim
Epic Patient to Znode Customer
Epic Supply Management to Znode Product Inventory/Price List
Znode Shipment Status to Epic Encounter/ServiceRequest Status
Znode Payment Transaction to Epic Claim/Billing

"Znode (Event/Webhook) -> iPaaS (Authenticate, Transform, Validate) -> Epic (FHIR API) | Epic (Event/Polling) -> iPaaS (Authenticate, Transform, Validate) -> Znode (API)"

Pricing

Simple, transparent pricing for Znode + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Znode

Integrating Znode fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping between Znode and Epic

Our iPaaS provides a visual, AI-assisted mapping canvas to precisely define how critical data entities flow and transform between Znode's eCommerce schema and Epic's FHIR-based healthcare data model, ensuring accuracy and compliance.

Customer (Znode) / Patient (Epic)

Harmonizing patient demographic and contact information is crucial for personalized care and compliant data management. Znode's 'Customer' maps to Epic's FHIR 'Patient' resource.

Znode Fields

[field, CustomerId],[type, string],[description, Unique identifier for the customer in Znode.] [field, FirstName],[type, string],[description, Customer's given name.] [field, LastName],[type, string],[description, Customer's family name.] [field, Email],[type, string],[description, Customer's primary email address.] [field, Phone],[type, string],[description, Customer's primary phone number.] [field, BillingAddress],[type, object],[description, Customer's billing address details.] [field, ShippingAddress],[type, object],[description, Customer's shipping address details.] [field, AccountStatus],[type, string],[description, Status of the customer's account.]

Epic Fields

[field, id],[type, string],[description, Unique FHIR resource ID for the patient in Epic.] [field, identifier (MRN)],[type, array],[description, Medical Record Number and other identifiers.] [field, name],[type, array],[description, Patient's official name, including given and family parts.] [field, gender],[type, code],[description, Patient's administrative gender.] [field, birthDate],[type, date],[description, Patient's date of birth.] [field, address],[type, array],[description, Patient's physical and mailing addresses.] [field, telecom (phone, email)],[type, array],[description, Contact details for the patient.] [field, extension (e.g., custom loyalty)],[type, array],[description, Custom extensions for non-standard data.]

Mapping Notes

Epic's 'Patient' is often the master for core demographics. Znode 'CustomerId' can map to a custom FHIR 'identifier' or 'extension' in Epic for cross-referencing. Address and telecom details require careful parsing and mapping to FHIR's complex types. Deduplication logic (based on MRN, email, or name+DOB) is crucial to prevent duplicate patient/customer records. Consent management for PHI sharing is paramount.

Next Steps

See Znode + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Patient-Specific Medical Device/Supply Ordering & Fulfillment

A patient's care plan in Epic identifies a need for a specific medical device. This triggers a pre-approved order flow, allowing the patient to purchase the device via a Znode storefront. The Znode order then automatically creates a 'ServiceRequest' in Epic, links to the 'Patient', and initiates fulfillment and billing processes.

Integration Steps:

  1. 0 Epic: Clinician notes patient need for medical device in patient record.
  2. 1 Znode: Patient accesses a personalized Znode portal, sees recommended devices, and places an order.
  3. 2 iPaaS: Znode 'Order' webhook triggers flow. Customer is validated against Epic 'Patient' via MRN/identifier.
  4. 3 iPaaS: 'Order' details (item, quantity, patient reference) are mapped and transformed to Epic FHIR 'ServiceRequest'.
  5. 4 Epic: New 'ServiceRequest' is created, linked to the patient, and triggers internal supply chain/billing.
  6. 5 iPaaS: Fulfillment updates from Epic (or WMS) are pushed back to Znode, updating 'Order Status' and 'Shipment' details.
  7. 6 Znode: Patient receives shipment notifications and tracking info.

Business Outcome

Streamlined patient access to necessary medical supplies, reduced administrative burden, accurate inventory management, and faster billing cycles.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Enhanced Patient Experience
Provide a seamless, consistent, and personalized digital experience for patients ordering medical supplies or interacting with healthcare services, leading to higher satisfaction and loyalty.
Operational Efficiency & Automation
Automate manual data entry, order processing, inventory updates, and billing reconciliation between Znode and Epic, freeing up staff for higher-value tasks and reducing operational costs.
Unrivaled Data Accuracy & Consistency
Eliminate data silos and discrepancies by ensuring real-time, bidirectional synchronization of patient, product, order, and inventory data across Znode and Epic, minimizing errors.
Robust Security & Compliance
Maintain strict adherence to HIPAA, PCI DSS, GDPR, and other healthcare regulations with end-to-end encryption, tokenization, audit trails, and granular access controls.
Accelerated Time-to-Value
Leverage low-code/no-code tools and AI-assisted mapping to rapidly design, deploy, and adapt Znode-Epic integrations, significantly reducing development cycles and IT backlog.
Intelligent Error Prevention & Resolution
Utilize AI-driven anomaly detection and automated exception handling to proactively identify and resolve integration issues, ensuring continuous data flow and minimizing disruptions to patient care.
✨

Enhanced Patient Experience

25%+ Increase in Patient Satisfaction Scores

📋 What You Get

Provide a seamless, consistent, and personalized digital experience for patients ordering medical supplies or interacting with healthcare services, leading to higher satisfaction and loyalty.

💼 Business Impact

This benefit directly contributes to 25%+ improvement in Increase in Patient Satisfaction Scores, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Znode + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Znode and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Znode + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v1/orders Create new orders in Znode, typically from external sales channels or POS systems.
PUT /api/v1/orders/{orderId} Update existing order details, such as status, shipping information, or payment status, usually from ERP or WMS.
GET /api/v1/products Retrieve product catalog information, including SKUs, descriptions, pricing, and inventory levels, for display or synchronization with PIM/ERP.
PUT /api/v1/products/{productId}/inventory Update inventory levels for specific products, typically from a WMS or ERP system in real-time.
POST /api/v1/customers Create new customer accounts or synchronize customer data from CRM systems into Znode.
POST /api/v1/webhooks Register and manage webhooks to enable event-driven architecture for real-time notifications from Znode (e.g., new order, customer update).

⚡ Transformation Logic

  • Znode to Epic: Parse Znode's single address string into Epic's structured FHIR address components (line, city, state, postalCode). Map Znode `OrderStatus` values to Epic `ServiceRequest.status` codes (e.g., 'Processing' -> 'active', 'Shipped' -> 'completed'). Look up and map Znode `SKU` to Epic's LOINC/SNOMED CT codes or internal item IDs. Generate FHIR `Reference` objects for `Patient` and `Practitioner` based on identifiers.
  • Epic to Znode: Concatenate Epic `Patient.name.given` and `Patient.name.family` into Znode `FirstName` and `LastName`. Format Epic `telecom` (phone, email) into Znode's single string fields. Extract specific address types (e.g., 'postal') from Epic `address` array for Znode's `ShippingAddress`.

🛡️ Error Handling

  • Znode Order - Invalid Patient Reference: Znode order comes in with a customer ID that doesn't map to an existing Epic patient. (Resolution: AI suggests fuzzy match or manual patient creation/linking).
  • Epic Patient - Missing Required Znode Field: A new Epic patient is created, but a mandatory Znode customer field (e.g., `Email`) is missing. (Resolution: iPaaS logs error, AI suggests default value or flags for manual entry).
  • Inventory Discrepancy: Znode tries to update inventory, but the SKU doesn't exist in Epic's supply catalog. (Resolution: iPaaS routes to dead-letter queue, alerts for product master data reconciliation).
  • API Rate Limit Exceeded: High volume of Znode webhooks causes Epic API rate limit to be hit. (Resolution: iPaaS automatically throttles and retries with backoff).
  • PHI Validation Failure: Attempt to send unmasked PHI from Epic to a non-PHI compliant Znode field. (Resolution: iPaaS blocks transaction, logs compliance violation, alerts security team).
Pricing

Simple, transparent pricing for Znode + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Technical FAQs

▸ What is the primary method for integrating Znode with Epic EHR?
The primary method for integrating Znode with Epic EHR involves leveraging Znode's comprehensive RESTful APIs (often with webhooks for real-time events) and Epic's FHIR (Fast Healthcare Interoperability Resources) APIs via 'Open Epic'. An iPaaS acts as the crucial middleware, orchestrating secure, bidirectional data flow, handling data transformation, and ensuring compliance.

Security & Compliance FAQs

▸ How does iPaaS ensure HIPAA compliance for Znode-Epic data exchange?
Our iPaaS ensures HIPAA compliance by implementing end-to-end encryption (TLS 1.2+ for data in transit, AES-256 for data at rest), strict access controls (OAuth 2.0, least privilege), comprehensive audit trails, and data masking for non-production environments. We also adhere to Business Associate Agreements (BAAs) and offer robust security features specifically designed for PHI handling.

Use Cases FAQs

▸ Can I automate patient-specific medical supply orders from Znode to Epic?
Absolutely. This is a core capability. When a patient orders a prescribed medical supply via Znode, the integration automatically processes this as a 'ServiceRequest' in Epic, linking it to the correct 'Patient' record. This streamlines fulfillment, ensures clinical tracking, and can trigger associated billing workflows, significantly reducing manual effort.

iPaaS Capabilities FAQs

▸ What role do low-code/no-code tools play in Znode-Epic integration?
Low-code/no-code tools within our iPaaS are transformative. They empower business analysts and clinical operations staff to visually design, deploy, and manage Znode-Epic integration workflows without extensive coding. This accelerates development cycles, reduces reliance on IT, and allows for rapid adaptation to evolving healthcare and eCommerce needs.

AI FAQs

▸ How does AI enhance Znode-Epic integration workflows?
AI augments Znode-Epic integration in several powerful ways: it suggests optimal data mappings between disparate schemas, performs anomaly detection on data to flag potential fraud or errors, automates resolution of common integration failures, and provides predictive insights for inventory management or compliance risks. This reduces manual intervention and improves data quality and resilience.

Performance FAQs

▸ How are Znode API rate limits handled in the integration?
Our iPaaS intelligently manages Znode API rate limits by implementing strategies like intelligent queuing, exponential backoff for retries, and batching requests where appropriate. Monitoring tools track API usage and proactively throttle requests or notify administrators before limits are hit, ensuring continuous operation without service interruption.

Data Management FAQs

▸ What kind of data harmonization is needed for Patient/Customer records?
Data harmonization for 'Patient' (Epic) and 'Customer' (Znode) involves defining a canonical data model within the iPaaS. This model acts as a universal translator, transforming data from both systems into a consistent format. The iPaaS handles mapping, validation, and deduplication logic, ensuring integrity and a unified view, often with Epic as the master for core PHI.
Implementation Timeline

Go live with Znode + Epic in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Znode and Epic, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Znode + Epic deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Znode + Epic.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Znode + Epic integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo