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Connect™

Unify Dynamics 365 & BigCommerce with AI-Powered Integration

Streamline eCommerce Operations, Automate Workflows, and Drive Growth with Real-time Data Synchronization.

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The Challenge

The Disconnected eCommerce & ERP Challenge

Mid-market businesses relying on both Dynamics 365 and BigCommerce often face significant operational hurdles when these critical systems operate in silos. Manual data transfer is slow, error-prone, and unsustainable, hindering growth and customer satisfaction.

  • Manual order entry from BigCommerce to Dynamics 365 consumes valuable time and resources.
  • Inaccurate or delayed inventory updates lead to overselling, backorders, and disappointed customers.
  • Fragmented customer data prevents a holistic '360-degree' view, impacting sales, marketing, and service.
  • Product catalog inconsistencies between systems create confusion and operational inefficiencies.
  • Delayed financial reconciliation due to disparate payment and order data.
Integration Diagram
Solution Illustration
The Solution

The AI-Powered Integration Solution for Dynamics 365 & BigCommerce

Our intelligent iPaaS provides a unified, low-code platform to seamlessly connect Dynamics 365 and BigCommerce. Leveraging AI-first capabilities, we automate complex workflows, ensure real-time data synchronization, and empower your teams to build, manage, and optimize integrations with unprecedented speed and accuracy.

  • Real-time, Event-Driven Synchronization (Webhooks & APIs)
  • Bi-directional Data Flow Capabilities
  • AI-Assisted Data Mapping & Transformation
  • Intelligent Error Handling & Anomaly Detection
  • Pre-built Connectors for Dynamics 365 & BigCommerce
Implementation Timeline

Go live with Dynamics 365 + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Dynamics 365 and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Dynamics 365 + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time, Event-Driven Synchronization (Webhooks & APIs)
  • Bi-directional Data Flow Capabilities
  • AI-Assisted Data Mapping & Transformation
  • Intelligent Error Handling & Anomaly Detection
  • Pre-built Connectors for Dynamics 365 & BigCommerce
  • Visual Low-Code Workflow Builder
  • Comprehensive Monitoring & Alerting

The Technical Integration Blueprint

Our iPaaS provides the robust framework for connecting Dynamics 365 and BigCommerce, leveraging their native API capabilities and an event-driven architecture. This ensures secure, scalable, and real-time data exchange, eliminating data silos and automating critical business processes.

Data Flow Steps

Secure Connection: Establish secure API connections using OAuth 2.0 for both Dynamics 365 (via Azure AD) and BigCommerce.

Webhook Configuration: Set up BigCommerce webhooks (e.g., `ordercreated`, `customercreated`, `product_updated`) to push real-time events to the iPaaS.

Dynamics 365 Event Listeners: Configure iPaaS to listen for Dataverse events or utilize change tracking for Dynamics 365 entities (e.g., `Sales Order`, `Product`, `Inventory`).

Workflow Design: Visually design integration flows in the iPaaS, defining triggers, actions, and conditional logic.

Data Mapping & Transformation: Use the AI-assisted visual mapping canvas to connect fields between systems and apply transformation rules (e.g., currency conversion, address parsing).

Validation & Error Handling: Implement AI-powered data validation, automatic retries for transient errors, and dead-letter queues for persistent failures.

Deployment & Monitoring: Deploy integrations to production with full ALM support and monitor performance and data flow through centralized dashboards.

Data Touchpoints

BigCommerce: Orders, Products, Customers, Inventory, Shipments, Payments, Returns, Categories.
Dynamics 365: Sales Orders, Sales Order Details, Products, Accounts, Contacts, Invoices, Payments, Inventory (msdyn_inventoryonhands), Vendors, Purchase Orders, General Ledger Accounts.

"BigCommerce (Webhooks: Order, Customer, Product Events) --> iPaaS (Connectors, AI Mapping, Transformation, Workflow Engine, Error Handling) <--> Dynamics 365 (OData APIs: Sales Order, Product, Account, Contact, Inventory; Dataverse Events) --> Business Logic & Data Sync. Directionality is bi-directional for most entities, with primary masters defined per entity (e.g., BigCommerce for new orders, Dynamics 365 for inventory)."

Pricing

Simple, transparent pricing for Dynamics 365 + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Dynamics 365

Integrating Dynamics 365 fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping

Our iPaaS provides robust, AI-assisted tools for mapping and transforming data between BigCommerce and Dynamics 365 entities. This ensures data integrity and consistency across your integrated landscape, even with complex schemas.

Order

Represents a customer purchase. Flows primarily from BigCommerce to Dynamics 365.

Dynamics 365 Fields

salesorderid ordernumber customerid totalamount statuscode salesorderdetail (nested line items) shippingaddress billingaddress

BigCommerce Fields

id customer_id status_id date_created totalinctax shipping_address billing_address products (line items) payment_method transaction_id

Mapping Notes

BigCommerce `id` maps to Dynamics 365 `ordernumber`. BigCommerce `products` array maps to Dynamics 365 `Sales Order Detail` entities. BigCommerce `status_id` requires mapping to Dynamics 365 `statuscode` (e.g., 'Awaiting Fulfillment' to 'New', 'Completed' to 'Fulfilled'). Tax and shipping calculations must be carefully reconciled.

Next Steps

See Dynamics 365 + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated eCommerce Order to Cash (BigCommerce → Dynamics 365)

Seamlessly transfer new BigCommerce orders to Dynamics 365 for fulfillment, financial posting, and customer updates. This ensures rapid order processing and accurate revenue recognition.

Integration Steps:

  1. 0 BigCommerce 'order_created' webhook triggers iPaaS workflow.
  2. 1 iPaaS extracts order header, line items, customer, billing, and shipping details from BigCommerce Order entity.
  3. 2 AI-assisted de-duplication checks for existing customers in Dynamics 365 (Account/Contact).
  4. 3 If new, customer record (Account/Contact) is created in Dynamics 365. If existing, updated.
  5. 4 Sales Order and associated Sales Order Details are created in Dynamics 365, linking to the correct Product and Customer.
  6. 5 Payment Transaction data from BigCommerce is mapped to Dynamics 365 for reconciliation.
  7. 6 Order status updates (e.g., 'Shipped', 'Invoiced') from Dynamics 365 are pushed back to BigCommerce for customer visibility.

Business Outcome

Reduced order processing time from hours to minutes, eliminated manual data entry errors, real-time financial visibility, improved customer satisfaction with accurate order status.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Boost Operational Efficiency
Automate manual data entry and repetitive tasks, freeing up your team to focus on strategic initiatives and customer engagement.
Ensure Real-time Data Accuracy
Synchronize orders, inventory, and customer data in real-time, eliminating discrepancies and providing a single source of truth across systems.
Enhance Customer Experience
Provide accurate product availability, faster order fulfillment, and personalized interactions with a unified customer view.
Accelerate Time-to-Value
Leverage AI and low-code tools to rapidly deploy and customize integrations, achieving business value in weeks, not months.
Scale with Confidence
Our robust, cloud-native iPaaS scales with your business growth, handling increasing transaction volumes without performance degradation.
Reduce Compliance Risk
Maintain audit trails, ensure data residency, and adhere to security standards like PCI DSS, GDPR, and CCPA across your integrated systems.
✨

Boost Operational Efficiency

70% Reduction in manual data entry

📋 What You Get

Automate manual data entry and repetitive tasks, freeing up your team to focus on strategic initiatives and customer engagement.

💼 Business Impact

This benefit directly contributes to 70% improvement in Reduction in manual data entry, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with Dynamics 365 + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Dynamics 365 and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Dynamics 365 + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET, POST, PATCH /api/data/v9.x/salesorders Create and update customer sales orders originating from BigCommerce. Retrieve order status updates.
GET, POST, PATCH /api/data/v9.x/products Manage product catalog. Retrieve product details for sync to BigCommerce. Update pricing.
GET, POST, PATCH /api/data/v9.x/accounts Manage customer company records. Create/update customer accounts from BigCommerce.
GET, POST, PATCH /api/data/v9.x/contacts Manage individual customer records. Create/update contacts linked to BigCommerce customers.
GET /api/data/v9.x/msdyn_inventoryonhands Retrieve real-time inventory on-hand data from Dynamics 365 SCM.
GET, POST, PATCH /api/data/v9.x/invoices Manage customer invoices. Used for payment reconciliation.

⚡ Transformation Logic

  • Field Mapping: Direct 1:1, 1:many, many:1 mappings between diverse schemas.
  • Data Type Conversion: Automatic conversion (e.g., string to integer, date formats).
  • Value Translation: Lookup tables for status codes, payment methods, shipping carriers.
  • Data Enrichment: Augmenting data with additional context (e.g., adding a default D365 sales territory based on BigCommerce shipping country).
  • Address Parsing: Decomposing composite address fields into individual street, city, state, zip components.
  • Conditional Logic: Applying transformations based on specific data values (e.g., different tax rules for different product types).

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS automatically throttles and retries.
  • Invalid Data Format: AI flags and suggests correction, or routes to DLQ.
  • Missing Reference Data: (e.g., Product SKU not found in D365) - Alert generated, message sent to DLQ.
  • Network Connectivity Issues: Automated retries with exponential backoff.
  • System Outage: Messages queued for processing once connectivity is restored, alerts triggered.
Pricing

Simple, transparent pricing for Dynamics 365 + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What are the primary benefits of integrating Dynamics 365 with BigCommerce?
The primary benefits include real-time order processing, accurate inventory synchronization (preventing overselling), a unified 360-degree view of your customers, automated product catalog updates, and streamlined financial reconciliation. This leads to significant operational efficiencies, reduced errors, and an enhanced customer experience.

AI Features FAQs

▸ How does AI enhance the Dynamics 365 and BigCommerce integration?
AI significantly enhances the integration by providing intelligent capabilities such as auto-suggesting field mappings, detecting anomalies in data (e.g., suspicious order values, inventory discrepancies), predicting potential bottlenecks, and even automatically resolving common integration errors. This moves workflows from automated to truly autonomous, reducing manual intervention.

Low-Code FAQs

▸ Can I use low-code/no-code tools to build this integration?
Absolutely. Our iPaaS platform is built with a low-code/no-code visual designer, empowering business users and citizen integrators to visually design, build, and deploy complex integration workflows between Dynamics 365 and BigCommerce without extensive coding knowledge. This accelerates development and increases business agility.

Data Flow FAQs

▸ How do you handle real-time inventory synchronization between Dynamics 365 and BigCommerce?
We achieve near real-time inventory synchronization by leveraging Dynamics 365's change tracking capabilities or Dataverse events and BigCommerce's APIs. When an inventory change occurs in Dynamics 365 (e.g., a sale, a receipt), our iPaaS detects it and immediately pushes the updated `inventory_level` to the corresponding product or variant in BigCommerce, preventing overselling.

Security FAQs

▸ What security measures are in place for the integration?
Security is paramount. We use Azure AD OAuth 2.0 for Dynamics 365 and OAuth 2.0/API Keys for BigCommerce, with all credentials stored in an encrypted vault. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We adhere to PCI DSS, GDPR, and CCPA compliance, implement least privilege access, IP whitelisting, and secure logging practices.

Technical FAQs

▸ How does your solution manage API rate limits for both Dynamics 365 and BigCommerce?
Our iPaaS intelligently manages API rate limits through several strategies: (1) Queuing requests to buffer traffic. (2) Batching multiple operations into single API calls where supported. (3) Throttling requests with exponential backoff for retries after hitting 429 errors. (4) Prioritizing event-driven updates over frequent polling to reduce overall API calls.

Customization FAQs

▸ Can I customize the integration workflows to fit my unique business processes?
Yes, our platform is highly customizable. You can extend workflows with conditional logic, add custom steps, map custom fields from both systems, and leverage our low-code rules engine. AI also assists in generating and refining custom transformations, ensuring the integration perfectly aligns with your specific operational needs.

Error Handling FAQs

▸ What happens if an integration fails?
Our solution includes robust error handling. All failures are logged in detail, and transient errors trigger automated retries with exponential backoff. Persistent failures are routed to a dead-letter queue for manual review, re-processing, or archiving. Critical errors also trigger automated alerts to notify your team via email, SMS, or Slack, ensuring no issue goes unnoticed.
Implementation Timeline

Go live with Dynamics 365 + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Dynamics 365 and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Dynamics 365 + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for Dynamics 365 + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Dynamics 365 + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo