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Connect™

Brightpearl + Clarity eCommerce Integration

Clarity Connect™ integrates Brightpearl with Clarity eCommerce, automating business processes and data sharing. This robust integration connects your critical business systems to automate order processing, inventory management, and customer data synchronization.

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The Challenge

Connecting with Clarity Connect™

Clarity Connect™ links Brightpearl and Clarity eCommerce through automation and data sharing. Integrating these platforms benefits businesses by streamlining processes and connecting front-end and back-end systems.

Considerations when connecting these applications include security, performance, and physical access. We support both SaaS (Cloud) and On-Premises connection types.

Integration Diagram
Solution Illustration
The Solution

Seamless Integration

Our middleware platform ensures robust and reliable data transfer between Brightpearl and Clarity eCommerce.

  • Brightpearl Custom Fields: Map Clarity eCommerce data to Brightpearl's extensive custom fields on orders, products, customers, etc.
  • Clarity eCommerce Custom Attributes: Sync Brightpearl data to Clarity eCommerce's custom product attributes or customer fields.
  • Dynamic Field Mapping: Create rules to dynamically map fields based on conditions (e.g., map different discount fields based on promotion type).
Implementation Timeline

Go live with Brightpearl + Clarity eCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Brightpearl and Clarity eCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Brightpearl + Clarity eCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Brightpearl Custom Fields: Map Clarity eCommerce data to Brightpearl's extensive custom fields on orders, products, customers, etc.
  • Clarity eCommerce Custom Attributes: Sync Brightpearl data to Clarity eCommerce's custom product attributes or customer fields.
  • Dynamic Field Mapping: Create rules to dynamically map fields based on conditions (e.g., map different discount fields based on promotion type).

Robust Integration Architecture for Brightpearl and Clarity eCommerce

The recommended architecture centers around a modern, cloud-native iPaaS, acting as an intelligent middleware layer. This design ensures high availability, scalability, and secure data exchange between Brightpearl and Clarity eCommerce, leveraging event-driven patterns.

Data Flow Steps

Event-Driven Architecture: Utilizing webhooks for real-time responsiveness.

Publish-Subscribe: For broadcasting events (e.g., inventory updates to multiple channels).

Request-Reply: For synchronous API calls (e.g., retrieving specific order details).

Guaranteed Delivery: Through message queues and robust retry mechanisms.

Idempotent Operations: Designing API calls to prevent duplicate processing on retries.

Data Touchpoints

iPaaS Platform: Central orchestration engine for workflow design, data mapping, transformation, monitoring, and governance.
Brightpearl Connector: Pre-built connector for seamless interaction with Brightpearl APIs and webhooks.
Clarity eCommerce Connector: Pre-built connector for interacting with Clarity eCommerce APIs and webhooks.
Message Queues: (e.g., Kafka, RabbitMQ) for asynchronous processing, buffering high-volume data, and ensuring fault tolerance.
Secrets Manager: Secure storage for API keys, OAuth tokens, and sensitive credentials.
Logging & Monitoring System: Centralized platform for collecting, analyzing, and alerting on integration logs and metrics.
AI Services: External or embedded AI/ML models for data validation, anomaly detection, and intelligent automation.
Database/Cache: Temporary storage for lookup tables, caching frequently accessed data, or supporting complex transformations.

"A conceptual diagram would show Clarity eCommerce and Brightpearl as two distinct systems, with the iPaaS positioned centrally. Webhooks would point from both systems to the iPaaS. The iPaaS would then connect to both systems via their respective APIs. AI services (e.g., address validation, fraud detection) would be depicted as external services integrated by the iPaaS. Monitoring and alerting would be an overarching layer."

Pricing

Simple, transparent pricing for Brightpearl + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Brightpearl

Integrating Brightpearl fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Data Entity Mapping

Explore how data flows between systems with intelligent field mapping and transformation logic.

Order / Sales Order

Represents a customer's purchase. In Clarity eCommerce, it's the 'Order' entity; in Brightpearl, it's the 'Sales Order'. This is a critical entity for the order-to-cash workflow.

Brightpearl Fields

orderId (Brightpearl) contactId (Customer) orderRows (productId, quantity, unitPrice) shippingAddress billingAddress orderStatus paymentStatus createdDate channelId

Clarity eCommerce Fields

orderId (Clarity eCommerce) customerId orderDate status totalAmount currency shippingAddress billingAddress lineItems paymentInfo

Mapping Notes

Clarity eCommerce `orderId` to Brightpearl `orderRef` or custom field. Clarity eCommerce `customerId` to Brightpearl `contactId`. Line items require careful mapping of `sku`, `quantity`, `price`. Shipping and billing addresses need field-level mapping. Order statuses should be translated bidirectionally (e.g., 'Processing' in Clarity to 'In Progress' in Brightpearl). `channelId` in Brightpearl is crucial for multi-channel reporting.

Next Steps

See Brightpearl + Clarity eCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End Order Processing & Fulfillment

Automate the entire order lifecycle from Clarity eCommerce checkout to Brightpearl sales order creation, inventory allocation, and fulfillment updates, including 3PL integration.

Integration Steps:

  1. 0 Customer places order on Clarity eCommerce.
  2. 1 Clarity eCommerce 'Order Created' webhook triggers iPaaS flow.
  3. 2 iPaaS extracts order details, validates data with AI (e.g., address validation).
  4. 3 iPaaS creates 'Sales Order' in Brightpearl, allocating inventory.
  5. 4 Brightpearl sends 'Goods Out Note' to 3PL/WMS.
  6. 5 3PL/WMS ships order and sends 'Shipment Confirmation' to Brightpearl.
  7. 6 Brightpearl updates 'Shipment' status and tracking to iPaaS.
  8. 7 iPaaS updates 'Shipment' status and tracking in Clarity eCommerce.
  9. 8 Customer receives shipping notification from Clarity eCommerce.

Business Outcome

Faster order processing, reduced manual effort, improved order accuracy, real-time customer visibility on order status, minimized fulfillment errors.

Frequency

Real-time (event-driven)

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /orders-service/order Create a new sales order in Brightpearl from Clarity eCommerce.
GET /orders-service/order/{orderId} Retrieve details of a specific sales order (e.g., for status updates).
GET /product-service/product/{productId}/availability Fetch real-time inventory availability from Brightpearl.
POST /product-service/product Create new products in Brightpearl (e.g., from PIM).
PUT /product-service/product/{productId} Update existing product details in Brightpearl.
POST /contact-service/contact Create a new customer (contact) record in Brightpearl.
PUT /contact-service/contact/{contactId} Update an existing customer (contact) record in Brightpearl.
POST /warehouse-service/goods-out-note Create a Goods Out Note (GON) to initiate shipment from Brightpearl.
POST /financial-service/journal Create general ledger journal entries for accounting reconciliation.

⚡ Transformation Logic

  • Order Status Mapping: Define a lookup table for bi-directional translation of order statuses (e.g., Clarity eCommerce 'Pending' -> Brightpearl 'New', Brightpearl 'Shipped' -> Clarity eCommerce 'Fulfilled').
  • Address Normalization: Standardize address formats (e.g., street, city, state, zip) using AI-powered validation and cleansing services.
  • Product Variant Flattening: Map complex product variants from one system into the structure required by the other, potentially creating multiple SKUs or using attribute fields.
  • Pricing Logic: Apply channel-specific pricing rules from Brightpearl's price lists to update Clarity eCommerce product prices.
  • Tax Calculation Harmonization: Ensure consistency in tax calculations by either mapping tax lines directly or re-calculating based on rules.
  • Customer De-duplication: Use email or customer ID as a primary key for matching and merging customer records, preventing duplicates.

🛡️ Error Handling

  • Brightpearl API rate limit exceeded: iPaaS throttles requests and retries.
  • Invalid SKU in Clarity eCommerce order: Order is routed to DLQ, alert sent for manual correction.
  • Network timeout during API call: iPaaS retries with exponential backoff.
  • Duplicate customer record detected: iPaaS merges based on defined de-duplication rules.
  • Payment gateway failure: Order status updated in Clarity eCommerce, alert sent to finance.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Brightpearl with Clarity eCommerce?
The optimal approach is to use a modern iPaaS platform that offers dedicated Brightpearl and Clarity eCommerce connectors. This enables real-time, event-driven synchronization of orders, inventory, product data, and customer information, ensuring consistency across your omnichannel operations. Prioritize platforms that support low-code configuration and AI for agility.

Inventory Management FAQs

▸ Can I automate inventory updates between Brightpearl and Clarity eCommerce?
Absolutely. A key benefit of iPaaS integration is real-time inventory synchronization. When stock levels change in Brightpearl (due to sales, returns, or receipts), an event triggers an automated update to Clarity eCommerce's inventory levels, preventing overselling and ensuring accurate stock visibility for your customers.

Performance & Scalability FAQs

▸ How does this integration handle API rate limits during high-volume periods?
Both Brightpearl and Clarity eCommerce have API rate limits. Our iPaaS is designed to manage these by implementing intelligent strategies like adaptive batching, message queuing, and dynamic throttling based on API responses. This ensures that even during peak seasons, your integrations process data efficiently without hitting limits or causing service disruptions.

AI Enhancements FAQs

▸ What kind of AI capabilities can I add to my Brightpearl and Clarity eCommerce integrations?
AI can significantly augment these workflows. Examples include AI-powered data validation for incoming orders (e.g., address cleansing, fraud detection), anomaly detection in transaction data, intelligent routing of exceptions, AI-assisted mapping suggestions for new data fields, and autonomous cleanup of customer or product records. This enhances data quality and reduces manual intervention.

Customer Data FAQs

▸ How can I ensure data consistency between Brightpearl and Clarity eCommerce customer records?
Implement bi-directional synchronization via an iPaaS. Define Brightpearl or your CRM as the master for specific customer data points (e.g., Brightpearl for order history, Clarity eCommerce for web preferences). Use robust data mapping, de-duplication logic, and AI-assisted data quality checks to harmonize customer records and prevent data conflicts.

Returns Management FAQs

▸ Is it possible to automate returns management from Clarity eCommerce to Brightpearl?
Yes, the integration streamlines the return process. When a customer initiates a return on Clarity eCommerce, an event triggers the creation of a Return Merchandise Authorization (RMA) or Credit Note in Brightpearl. This automates inventory adjustments and triggers refund processing through the payment gateway, providing end-to-end visibility and efficiency.

Error Handling FAQs

▸ How do I handle errors in my Brightpearl and Clarity eCommerce integrations?
A comprehensive error handling strategy involves logging all integration events and errors, implementing automatic retries with exponential backoff for transient issues, routing persistent failures to a dead-letter queue for manual review, and setting up real-time alerts for critical problems. AI can also assist in classifying errors and suggesting resolutions.

Low-Code/No-Code FAQs

▸ Can business users create or modify these integration workflows without coding?
With a modern low-code/no-code iPaaS, yes. Many platforms provide visual drag-and-drop interfaces and pre-built connectors that allow business analysts or power users to configure and manage integration workflows, reducing reliance on developers and accelerating time-to-market for new automations.
Pricing

Simple, transparent pricing for Brightpearl + Clarity eCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Brightpearl + Clarity eCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo