Integration Hero
Connect™

Unify Epicor Eagle & Amazon Fulfillment for Seamless Retail Operations

Automate Order-to-Fulfillment, Real-time Inventory, and Financial Reconciliation with AI-Powered Integration.

Get Pricing

See how it works
The Challenge

The Challenge: Disconnected Retail Operations & Amazon Fulfillment

Managing a growing retail business with Epicor Eagle and Amazon Fulfillment in silos creates a maze of manual processes, data discrepancies, and operational bottlenecks. Without a robust integration, your business faces significant challenges that hinder efficiency, profitability, and customer satisfaction.

  • Manual order entry from Amazon into Epicor Eagle is slow and error-prone.
  • Inventory levels in Epicor Eagle rarely match Amazon FBA, leading to overselling or missed sales.
  • Delayed fulfillment and shipment updates cause customer frustration and impact seller ratings.
  • Reconciling complex Amazon settlement reports with Epicor Eagle's general ledger is a manual, labor-intensive accounting nightmare.
  • Inefficient handling of Amazon returns leads to inaccurate inventory and delayed refunds.
  • Lack of a unified customer view across in-store (Epicor Eagle) and Amazon channels.
Integration Diagram
Solution Illustration
The Solution

The Solution: Real-time, AI-Powered Integration for Epicor Eagle & Amazon Fulfillment

Our modern Integration Platform as a Service (iPaaS) provides a robust, low-code solution to connect Epicor Eagle with Amazon Fulfillment. It orchestrates complex workflows, automates data synchronization, and leverages AI to ensure accuracy and efficiency across your entire retail ecosystem.

  • Bidirectional data synchronization for orders, inventory, products, and shipments.
  • Automated Amazon FBA and Multi-Channel Fulfillment (MCF) order processing.
  • AI-enhanced financial reconciliation of Amazon settlement reports.
  • Real-time inventory updates to prevent overselling and optimize stock levels.
  • Streamlined customer returns processing from Amazon to Epicor Eagle.
Implementation Timeline

Go live with Epicor Eagle & Amazon + Fulfillment | Real-time FBA Sync in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eagle & Amazon and Fulfillment | Real-time FBA Sync, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eagle & Amazon + Fulfillment | Real-time FBA Sync deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bidirectional data synchronization for orders, inventory, products, and shipments.
  • Automated Amazon FBA and Multi-Channel Fulfillment (MCF) order processing.
  • AI-enhanced financial reconciliation of Amazon settlement reports.
  • Real-time inventory updates to prevent overselling and optimize stock levels.
  • Streamlined customer returns processing from Amazon to Epicor Eagle.
  • Centralized error handling and monitoring dashboards.

Deep Dive: Epicor Eagle & Amazon Fulfillment Integration Details

Our iPaaS provides a robust, secure, and scalable framework for integrating Epicor Eagle with Amazon Fulfillment. This section outlines the technical approach, data flow, and key components that make this integration highly effective.

Data Flow Steps

Secure Connection: Establish authenticated connections to Epicor Eagle APIs (via OAuth 2.0 or API Keys) and Amazon SP-API (via OAuth 2.0 with LWA).

Event Listener/Polling: Configure iPaaS to listen for real-time events from Epicor Eagle (e.g., new sales orders, inventory adjustments) or Amazon SP-API Notifications (e.g., new orders, shipment updates). For less critical data or older Epicor Eagle versions, scheduled polling may be used.

Data Extraction: Extract relevant data entities (Orders, Products, Inventory, Shipments, Returns, Financial Events) from the source system.

Canonical Data Model Transformation: Map extracted data to a standardized, canonical data model within the iPaaS, ensuring data consistency regardless of the source system's schema.

Business Logic & Validation: Apply custom business rules, data validation, and enrichment steps (e.g., calculate taxes, check inventory availability, convert units). AI can assist here by inferring rules and flagging anomalies.

Target System Data Loading: Transform the canonical data to the target system's specific schema and load it via its respective API endpoint.

Error Handling & Monitoring: Implement comprehensive error handling (retries, dead-letter queues, alerts) and continuous monitoring of all integration flows via a centralized dashboard.

Status Updates & Reconciliation: Update original systems with processing statuses, tracking numbers, or reconciliation outcomes.

Data Touchpoints

Epicor Eagle: Sales Order, Customer, Product, Inventory Item, Payment, Invoice, Return, Purchase Order, Shipment.
Amazon Fulfillment: Order, Product, Inventory Item, Shipment, Return, Settlement Report, Financial Event, FBA Inbound Shipment, Feed.

"Conceptual Flow: Epicor Eagle <-> iPaaS <-> Amazon Fulfillment. Data flows bidirectionally. New orders from Amazon flow to Eagle for sales order creation and inventory deduction. Inventory changes in Eagle flow to Amazon FBA. FBA shipments and returns flow back to Eagle. Amazon settlement reports flow to Eagle accounting."

Pricing

Simple, transparent pricing for Epicor Eagle & Amazon + Fulfillment | Real-time FBA Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Eagle & Amazon

Integrating Epicor Eagle & Amazon fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Data Entities & Field-Level Mappings

A successful integration hinges on accurate and consistent data mapping between Epicor Eagle and Amazon Fulfillment's distinct data structures. Our iPaaS provides visual tools and AI assistance to streamline this complex process, ensuring data integrity across critical entities.

Order (Sales Order)

Represents a customer purchase. Central to both systems, but with different identifiers and required fields.

Epicor Eagle & Amazon Fields

OrderID (Epicor Eagle) CustomerID OrderDate OrderStatus TotalAmount LineItems (Product ID, Quantity, Price) ShippingAddress BillingAddress PaymentStatus

Fulfillment | Real-time FBA Sync Fields

AmazonOrderId SellerOrderId PurchaseDate OrderStatus BuyerInfo ShippingAddress OrderTotal OrderItems (ASIN, SellerSKU, Quantity, Price)

Mapping Notes

Epicor Eagle's OrderID needs to be stored as a custom field in Amazon (SellerOrderId) or cross-referenced. Amazon's 'BuyerInfo' is limited PII; focus on linking via OrderID. Line item mapping requires careful SKU/ASIN/FNSKU translation. Status synchronization (e.g., 'Pending', 'Shipped') needs explicit rules.

Next Steps

See Epicor Eagle & Amazon + Fulfillment | Real-time FBA Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-FBA Fulfillment Automation

When a customer places an order on Amazon, the iPaaS captures the order, creates a corresponding sales order in Epicor Eagle (deducting inventory), and then sends the fulfillment request to Amazon FBA. Once shipped by FBA, tracking information is updated in Epicor Eagle and pushed back to Amazon.

Integration Steps:

  1. 0 Amazon SP-API Notification (Order Placed) triggers iPaaS.
  2. 1 iPaaS retrieves Order details from Amazon's /orders/v0/orders endpoint.
  3. 2 Data transformation and validation to Epicor Eagle 'Order' entity schema.
  4. 3 iPaaS creates 'Sales Order' in Epicor Eagle via /api/v1/orders endpoint, deducting 'Inventory Item'.
  5. 4 iPaaS submits fulfillment request to Amazon FBA via /fulfillmentOutbound/2020-07-01/fulfillmentOrders (for MCF) or relies on FBA's native fulfillment for Amazon.com orders.
  6. 5 Amazon SP-API Notification (Shipment Confirmation) triggers iPaaS.
  7. 6 iPaaS retrieves 'Shipment' details from Amazon.
  8. 7 iPaaS updates Epicor Eagle 'Shipment' entity via /api/v1/shipments endpoint with tracking.
  9. 8 Tracking information is updated on Amazon.

Business Outcome

Automated, real-time order processing; faster fulfillment; accurate inventory deduction; seamless customer communication.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Inventory Accuracy
Automatically sync inventory levels between Epicor Eagle and Amazon FBA, preventing overselling and stockouts across all channels.
Accelerated Order Fulfillment
Instantly push Amazon orders to Epicor Eagle and then to FBA for fulfillment, drastically reducing order processing times.
Automated Financial Reconciliation
Parse complex Amazon settlement reports and automatically post aggregated financial data to Epicor Eagle's General Ledger.
Reduced Manual Errors
Eliminate manual data entry for orders, shipments, and returns, drastically reducing human errors and associated costs.
Enhanced Customer Satisfaction
Provide customers with accurate tracking information and faster service through real-time updates and efficient returns processing.
Scalable eCommerce Growth
Seamlessly handle increased order volumes from Amazon without adding significant back-office headcount, supporting business expansion.
✨

Real-time Inventory Accuracy

99.9% Inventory Accuracy

📋 What You Get

Automatically sync inventory levels between Epicor Eagle and Amazon FBA, preventing overselling and stockouts across all channels.

💼 Business Impact

This benefit directly contributes to 99.9% improvement in Inventory Accuracy, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /api/v1/orders Create, retrieve, or update sales orders in Epicor Eagle from Amazon.
POST, GET, PUT /api/v1/customers Manage customer records.
POST, GET, PUT /api/v1/products Sync product catalogs, pricing, descriptions.
GET, PUT /api/v1/inventory Retrieve real-time stock levels and update inventory counts.
POST, GET /api/v1/invoices Create and retrieve invoices for financial reconciliation.
POST, GET /api/v1/payments Record and retrieve payment transactions.
POST, GET /api/v1/returns Process customer returns and manage associated inventory and refunds.

⚡ Transformation Logic

  • Product ID Mapping: Epicor Eagle ProductID (SKU) <-> Amazon SellerSKU / FNSKU / ASIN.
  • Address Standardization: Normalize shipping addresses to a consistent format for both systems.
  • Status Mapping: Translate order and shipment statuses (e.g., 'Pending' in Amazon to 'New' in Eagle, 'SHIPPED' in Amazon to 'Completed' in Eagle).
  • Financial Event Categorization: Map Amazon 'EventType' and 'AmountDescription' to specific Epicor Eagle General Ledger accounts.
  • Quantity Aggregation: Combine Epicor Eagle 'AvailableQuantity' and 'ReservedQuantity' for Amazon FBA updates, considering available-to-sell logic.
  • Currency Conversion: If applicable, handle currency conversions and rounding rules.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS automatically retries with exponential backoff.
  • Invalid Product SKU: Order routed to dead-letter queue, alert sent to product team.
  • Network Interruption: Messages queued and retried once connection is restored.
  • Data Validation Failure: Alert generated, message quarantined for review.
  • Amazon Service Unavailability: Circuit breaker activated, operations paused until service recovery.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Benefits FAQs

▸ What are the primary benefits of integrating Epicor Eagle with Amazon Fulfillment?
The primary benefits include real-time inventory synchronization to prevent overselling, automated order-to-fulfillment workflows for faster processing, streamlined financial reconciliation of Amazon settlement reports, improved accuracy by eliminating manual data entry, and enhanced customer satisfaction through timely updates and efficient returns.

Fulfillment FAQs

▸ How does this integration handle Amazon FBA Multi-Channel Fulfillment (MCF) orders?
Our iPaaS solution fully automates MCF order processing. Orders originating from non-Amazon channels (e.g., your website) that are managed in Epicor Eagle can be automatically converted into Amazon MCF fulfillment requests. The iPaaS then tracks the fulfillment status and updates Epicor Eagle and your original sales channel with tracking information.

Inventory FAQs

▸ Can I synchronize inventory levels between Epicor Eagle and Amazon FBA in real-time?
Absolutely. The integration utilizes an event-driven architecture. Any change to 'Inventory Item' levels in Epicor Eagle (e.g., a POS sale, a new receipt) triggers an immediate update to Amazon FBA via the SP-API Feeds. Conversely, FBA inventory changes or returns are reflected in Epicor Eagle, ensuring near real-time accuracy across all channels.

Financials FAQs

▸ How does the integration simplify Amazon's complex settlement report reconciliation?
The iPaaS automates the extraction, parsing, and categorization of Amazon's detailed settlement reports. It uses predefined rules, often augmented by AI, to map each 'Financial Event' (sales, fees, refunds, advertising costs) to the correct General Ledger accounts in Epicor Eagle, significantly reducing manual accounting effort and improving financial accuracy.

AI Features FAQs

▸ What role does AI play in this Epicor Eagle and Amazon Fulfillment integration?
AI enhances the integration by providing intelligent capabilities such as automated data mapping suggestions, anomaly detection for fraud or unusual fees, predictive insights for inventory forecasting, and AI-assisted error resolution. This moves beyond simple automation to create more proactive, self-optimizing workflows.

Security FAQs

▸ What are the security considerations for integrating Epicor Eagle with Amazon SP-API?
Security is paramount. The integration uses OAuth 2.0 for Amazon SP-API and Epicor Eagle authentication, TLS 1.2+ encryption for all data in transit, and data at rest encryption for sensitive information. We adhere to Amazon's Data Protection Policy, implement least privilege access, and maintain comprehensive audit trails to ensure compliance and data protection.

Customization FAQs

▸ Is it possible to customize the integration workflows to fit my unique business rules?
Yes, our low-code/no-code iPaaS platform provides extensive customization options. You can use drag-and-drop tools to define custom data mappings, implement conditional logic, add new workflow steps, and integrate with additional systems, all without writing a single line of code. AI can even assist in generating or validating these custom rules.

Performance FAQs

▸ How does the integration handle API rate limits from Epicor Eagle and Amazon?
The iPaaS is designed with intelligent rate limit management. It employs built-in throttling, queuing mechanisms for non-real-time updates, and exponential backoff strategies for retries. This ensures that the integration respects API quotas from both Epicor Eagle and Amazon SP-API, preventing service interruptions and maintaining continuous data flow.
Pricing

Simple, transparent pricing for Epicor Eagle & Amazon + Fulfillment | Real-time FBA Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Eagle & Amazon + Fulfillment | Real-time FBA Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo