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Unify Epicor Eagle & Amazon Marketplace: Real-time Retail Automation

Seamlessly connect your Epicor Eagle ERP to Amazon for intelligent order fulfillment, inventory synchronization, and comprehensive financial reconciliation.

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The Challenge

The Challenges of Disconnected Retail Operations

Managing a thriving Amazon Marketplace presence while relying on Epicor Eagle as your core retail ERP often leads to significant operational headaches. Manual data transfers, delayed updates, and inconsistent information can severely impact profitability and customer satisfaction.

  • Manual order entry from Amazon into Epicor Eagle is time-consuming and error-prone.
  • Delayed inventory updates lead to overselling on Amazon, resulting in cancellations and negative seller ratings.
  • Inconsistent product data and pricing across channels confuse customers and erode trust.
  • Complex Amazon settlement reports require tedious manual reconciliation, increasing accounting workload and risk of errors.
  • Lack of real-time visibility into sales, inventory, and customer data hinders strategic decision-making.
  • Scaling your Amazon business becomes difficult without robust automation.
Integration Diagram
Solution Illustration
The Solution

Intelligent Integration: Unlocking Efficiency with Epicor Eagle & Amazon

Our modern iPaaS solution bridges the gap between Epicor Eagle and Amazon Marketplace, creating a unified retail ecosystem. By automating critical data flows and workflows, we empower your business to operate with real-time accuracy, efficiency, and intelligence.

  • Bidirectional, real-time data synchronization
  • Pre-built, configurable connectors for Epicor Eagle and Amazon SP-API
  • Low-code/no-code visual workflow builder
  • AI-driven data mapping and validation
  • Robust error handling and monitoring
Implementation Timeline

Go live with Epicor Eagle & Amazon + Marketplace: Boost Sales & Efficiency in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eagle & Amazon and Marketplace: Boost Sales & Efficiency, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eagle & Amazon + Marketplace: Boost Sales & Efficiency deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bidirectional, real-time data synchronization
  • Pre-built, configurable connectors for Epicor Eagle and Amazon SP-API
  • Low-code/no-code visual workflow builder
  • AI-driven data mapping and validation
  • Robust error handling and monitoring
  • Scalable, event-driven architecture
  • Comprehensive financial reconciliation automation

Epicor Eagle & Amazon Integration: Technical Overview

This integration leverages a modern iPaaS to orchestrate complex data flows between Epicor Eagle's robust retail management system and Amazon's dynamic marketplace. The architecture is designed for real-time responsiveness, data integrity, and scalability, utilizing API-first and event-driven principles.

Data Flow Steps

Connect & Authenticate: Establish secure connections to Epicor Eagle via its native APIs (OAuth 2.0/API Key management) and Amazon Marketplace via the Selling Partner API (SP-API) using OAuth 2.0 (Login with Amazon) for secure seller authorization and refresh token management.

Define Workflows: Visually design end-to-end integration workflows on the iPaaS canvas, specifying triggers, actions, and data routes (e.g., 'New Amazon Order' -> 'Create Epicor Eagle Sales Order').

Map & Transform Data: Utilize the iPaaS's visual mapping editor to define field-level transformations between Epicor Eagle and Amazon entities. AI-assisted mapping suggests optimal field pairings and data types. Apply low-code functions for complex business logic (e.g., calculating net price after Amazon fees, formatting addresses).

Implement Business Logic: Configure conditional routing, data validation rules, and error handling strategies within the iPaaS workflow. This ensures data quality and adherence to specific business requirements (e.g., only sync orders above a certain value, validate product SKUs).

Deploy & Monitor: Deploy integration flows to production environments (Dev -> QA -> Prod pipeline). Monitor performance, API usage, error rates, and data flow health through centralized dashboards and proactive alerts. Automated retry mechanisms and dead-letter queues ensure data delivery.

Govern & Optimize: Maintain version control of all integration assets. Regularly audit access, permissions, and compliance. Continuously optimize workflows based on performance metrics and evolving business needs.

Data Touchpoints

Amazon Orders API (GET new orders, POST shipment updates)
Amazon Listings Items API (PUT inventory, price, product details)
Amazon Reports API (POST report requests, GET settlement data)
Epicor Eagle Orders API (POST sales orders, GET order status)
Epicor Eagle Inventory API (GET stock levels, PUT inventory deductions)
Epicor Eagle Products API (GET product details, PUT product updates)
Epicor Eagle Payments API (POST payment transactions)
Epicor Eagle Invoices API (POST invoice data)
Epicor Eagle Customer API (GET/PUT customer details)

"Epicor Eagle <-> iPaaS <-> Amazon Marketplace 1. Amazon Order to Epicor Eagle: Amazon SP-API (New Order Event) -> iPaaS (Transform Order/Item/Customer) -> Epicor Eagle API (Create Sales Order, Deduct Inventory) -> iPaaS (Transform Ship/Track) -> Amazon SP-API (Update Shipment/Tracking). 2. Epicor Eagle Inventory to Amazon: Epicor Eagle API (Inventory Change Event) -> iPaaS (Transform Inventory) -> Amazon SP-API (Update Listing Quantity). 3. Epicor Eagle Product/Price to Amazon: Epicor Eagle API (Product/Price Change Event) -> iPaaS (Transform Product/Listing) -> Amazon SP-API (Update Listing Details/Price). 4. Amazon Settlement to Epicor Eagle: Amazon SP-API (Settlement Report Request) -> iPaaS (Parse/Transform Report) -> Epicor Eagle API (Create Payments/Invoices/Journal Entries)."

Pricing

Simple, transparent pricing for Epicor Eagle & Amazon + Marketplace: Boost Sales & Efficiency.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Eagle & Amazon

Integrating Epicor Eagle & Amazon fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Core Entities & Intelligent Data Mapping

Seamless data flow between Epicor Eagle and Amazon Marketplace relies on precise mapping of key business entities. Our iPaaS provides a visual, AI-assisted mapping canvas to ensure data integrity and consistency, handling complex transformations and validations.

Order (Sales Order)

Represents a customer's purchase. Amazon's 'Order' becomes Epicor Eagle's 'Sales Order'.

Epicor Eagle & Amazon Fields

OrderID CustomerID OrderDate OrderStatus TotalAmount LineItems (Product ID, Quantity, Price) ShippingAddress BillingAddress PaymentStatus

Marketplace: Boost Sales & Efficiency Fields

amazonOrderId purchaseDate orderStatus fulfillmentChannel sellerOrderId shippingAddress orderTotal paymentMethod OrderItem (asin, sku, quantityOrdered, itemPrice, shippingPrice, promotionDiscount)

Mapping Notes

Map `amazonOrderId` to a custom field in Epicor Eagle for traceability. `sellerOrderId` can also be mapped. `orderTotal` from Amazon needs to be carefully reconciled with line item sums and potential tax/shipping calculations. `fulfillmentChannel` (FBA/MFN) determines order routing. `shippingAddress` and `billingAddress` require direct field-to-field mapping.

Next Steps

See Epicor Eagle & Amazon + Marketplace: Boost Sales & Efficiency integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Amazon Order-to-Epicor Eagle Sales Order Automation

Seamlessly transfer new orders placed on Amazon Marketplace directly into Epicor Eagle as sales orders, ready for fulfillment. This includes customer details, line items, pricing, and shipping information.

Integration Steps:

  1. 0 Customer places order on Amazon.
  2. 1 Amazon SP-API webhook notifies iPaaS of new order.
  3. 2 iPaaS retrieves full `Order` and `OrderItem` details from Amazon.
  4. 3 Data is mapped and transformed to Epicor Eagle's `Order (Sales Order)` schema, including `CustomerID`, `ProductID (SKU)`, `Quantity`, `UnitPrice`, `ShippingAddress`.
  5. 4 A new sales order is created in Epicor Eagle via `/api/v1/orders` endpoint.
  6. 5 Epicor Eagle inventory for ordered items is automatically deducted via `/api/v1/inventory`.
  7. 6 Order status updated in Epicor Eagle, triggering fulfillment workflows.
  8. 7 Tracking information from Epicor Eagle (or WMS) is pushed back to Amazon via Amazon Fulfillment API (`/fba/outbound/.../fulfillment`).

Business Outcome

Real-time order processing, reduced manual entry errors, accelerated fulfillment, and improved customer satisfaction with timely updates.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Eliminate Manual Data Entry
Automate the transfer of orders, inventory, and financial data between Epicor Eagle and Amazon, freeing up staff for higher-value tasks.
Achieve Real-time Inventory Accuracy
Synchronize inventory levels instantly from Epicor Eagle to Amazon, preventing overselling, reducing stockouts, and improving customer trust.
Accelerate Order Fulfillment
Automate the entire Amazon order-to-fulfillment process in Epicor Eagle, leading to faster shipping and happier customers.
Streamline Financial Reconciliation
Automatically parse and post Amazon settlement reports to Epicor Eagle's General Ledger, cutting accounting time and error rates.
Maintain Consistent Product Data
Ensure product descriptions, pricing, and attributes are always up-to-date and accurate across Epicor Eagle and Amazon Marketplace.
Enhance Scalability & Growth
Expand your Amazon presence without increasing operational overhead, supported by a robust, automated integration foundation.
✨

Eliminate Manual Data Entry

80% reduction in manual effort

📋 What You Get

Automate the transfer of orders, inventory, and financial data between Epicor Eagle and Amazon, freeing up staff for higher-value tasks.

💼 Business Impact

This benefit directly contributes to 80% reduction improvement in in manual effort, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /api/v1/orders Create, retrieve, update sales orders.
POST, GET, PUT /api/v1/customers Manage customer records.
POST, GET, PUT /api/v1/products Sync product catalogs, pricing, descriptions.
GET, PUT /api/v1/inventory Retrieve real-time stock levels and update inventory counts.
POST, GET /api/v1/invoices Create and retrieve invoices for financial reconciliation.
POST, GET /api/v1/payments Record and retrieve payment transactions.
POST, GET /api/v1/returns Process customer returns and manage associated inventory and refunds.

⚡ Transformation Logic

  • SKU Matching: Canonical SKU mapping to ensure `ProductID` in Epicor Eagle matches `sku` in Amazon.
  • Price Adjustments: Apply specific pricing rules (e.g., add X% margin, competitive pricing logic) for Amazon listings based on Epicor Eagle's `UnitPrice`.
  • Address Normalization: Standardize shipping and billing addresses to match Epicor Eagle's format, often requiring parsing and re-formatting.
  • Date/Time Conversion: Convert `purchaseDate` and `OrderDate` formats between systems.
  • Inventory Buffer: Implement a safety stock buffer when pushing `AvailableQuantity` from Epicor Eagle to Amazon to prevent overselling.
  • Settlement Report Parsing: Extract individual transaction types (sales, fees, refunds) from Amazon's complex settlement reports and map them to appropriate Epicor Eagle GL accounts.
  • Customer Deduplication: Logic to check for existing customers in Epicor Eagle before creating new ones based on limited Amazon customer data.

🛡️ Error Handling

  • Amazon SP-API rate limit exceeded.
  • Invalid SKU/Product ID in Epicor Eagle or Amazon.
  • Network connectivity issues between iPaaS and either system.
  • Data validation failures (e.g., missing mandatory fields, incorrect data types).
  • Authentication token expiration for Amazon or Epicor Eagle.
  • Duplicate order submission due to retry logic without idempotency.
  • Amazon settlement report parsing failures due to format changes.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ Why is integrating Epicor Eagle with Amazon Marketplace crucial for my business?
Integrating Epicor Eagle with Amazon Marketplace is essential for modern retailers to automate crucial business processes. It eliminates manual data entry, prevents overselling through real-time inventory sync, accelerates order fulfillment, and streamlines financial reconciliation. This leads to significant cost savings, improved operational efficiency, and enhanced customer satisfaction, allowing your business to scale on Amazon without increasing manual workload.

Technical FAQs

▸ How does an iPaaS handle Amazon's API rate limits and Epicor Eagle's performance?
Our advanced iPaaS includes built-in rate limit management features for both systems. For Amazon's Selling Partner API, it intelligently queues, batches, and throttles requests using strategies like exponential backoff and dynamic delays to prevent hitting quotas. For Epicor Eagle, it optimizes API calls, utilizes batch processing for large data sets, and employs message queues to smooth out data spikes, ensuring continuous operation and system stability for both platforms.
▸ What happens if an Amazon integration fails? How is error handling managed?
Our iPaaS provides robust error handling. This includes comprehensive logging for all transactions, automated retry mechanisms with exponential backoff for transient errors, and routing persistent failures to dead-letter queues for manual review and reprocessing. Immediate alerts (email, SMS) notify relevant teams of critical failures, and some systems also use AI for automated remediation of common issues, ensuring data consistency and minimal downtime.

Low-Code/No-Code FAQs

▸ Can I use low-code/no-code tools to build and customize Epicor Eagle Amazon integrations?
Absolutely. Our modern iPaaS offers low-code/no-code environments, empowering business users and analysts to design, configure, and manage Epicor Eagle and Amazon Marketplace workflows using visual drag-and-drop interfaces. This democratizes integration, accelerates deployment, and reduces reliance on IT developers for routine changes and customizations, making your operations more agile.

Data Flow FAQs

▸ What key data entities are synchronized between Epicor Eagle and Amazon Marketplace?
Key entities synchronized include: Amazon 'Orders' to Epicor Eagle 'Sales Orders' (including 'OrderItems' and limited 'Customer' data), Epicor Eagle 'Inventory Items' to Amazon 'Inventory/Stock' levels, Epicor Eagle 'Products' and 'Pricing' to Amazon 'Listings', and Amazon 'Payment Settlement Reports' to Epicor Eagle 'Payments' and 'Invoices' for financial reconciliation.

AI Enhancements FAQs

▸ How does AI enhance the Epicor Eagle and Amazon integration workflows?
AI significantly augments these integrations by providing intelligent automation. This includes AI-driven anomaly detection for unusual order patterns or inventory movements, automated data validation and cleansing, smart mapping suggestions during integration setup, and predictive insights for inventory forecasting or customer behavior. AI helps turn reactive processes into proactive, intelligent operations.

Data Consistency FAQs

▸ How can I ensure data consistency between Epicor Eagle and Amazon for product information?
To ensure data consistency, implement a one-way synchronization workflow from Epicor Eagle (as the master) to Amazon for product details and pricing using an iPaaS. Define a canonical data model and use the iPaaS's visual mapping engine to transform and validate product attributes. Event-driven updates from Epicor Eagle ensure Amazon listings are always current with the latest product descriptions, images, and prices.
Pricing

Simple, transparent pricing for Epicor Eagle & Amazon + Marketplace: Boost Sales & Efficiency.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Eagle & Amazon + Marketplace: Boost Sales & Efficiency integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo