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Unify Epicor Eagle & Amazon Seller Central: Real-time Sync for Omnichannel Retail Success

Automate orders, inventory, product data, and financials between your Epicor Eagle ERP and Amazon marketplace with intelligent, low-code integration.

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The Challenge

The Disconnect: Manual Operations Between Epicor Eagle & Amazon Seller Central

Managing a thriving Amazon presence while maintaining accurate data in Epicor Eagle can be a daunting task. Manual data entry, delayed updates, and fragmented information lead to operational inefficiencies, costly errors, and missed opportunities.

  • Overselling or underselling due to delayed inventory updates.
  • Manual order entry from Amazon into Epicor Eagle, prone to errors.
  • Inconsistent product listings, pricing, and descriptions across channels.
  • Complex and time-consuming reconciliation of Amazon settlement reports.
  • Lack of a unified view of customer data and purchase history.
  • Slow fulfillment processes impacting Amazon seller performance metrics.
  • Challenges in managing returns and refunds efficiently between systems.
Integration Diagram
Solution Illustration
The Solution

Your Unified Solution: Epicor Eagle & Amazon Seller Central Integration via iPaaS

Our iPaaS-driven integration bridges the gap between Epicor Eagle and Amazon Seller Central, creating a harmonized retail ecosystem. Experience real-time automation, data accuracy, and streamlined workflows across your sales channels and back-office operations.

  • Real-time Order Sync: Automatically capture Amazon orders, create sales orders in Epicor Eagle, and update Amazon with fulfillment status and tracking.
  • Bi-directional Inventory Synchronization: Instantly update inventory levels in Amazon Seller Central based on Epicor Eagle stock changes (POS, WMS, receipts) and deduct stock in Eagle upon Amazon sales.
  • Automated Product Listing & Catalog Management: Push product master data, descriptions, images, and attributes from Epicor Eagle to create or update Amazon listings, ensuring consistency.
  • Dynamic Price Update Distribution: Automatically synchronize pricing changes from Epicor Eagle to Amazon Seller Central, supporting promotional pricing and consistent offers.
  • Streamlined Financial Reconciliation: Parse Amazon settlement reports, categorize transactions (sales, fees, refunds), and post journal entries directly to Epicor Eagle's General Ledger for automated reconciliation.
Implementation Timeline

Go live with Epicor Eagle & Amazon + Seller Central | Real-time Sync in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eagle & Amazon and Seller Central | Real-time Sync, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eagle & Amazon + Seller Central | Real-time Sync deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Order Sync: Automatically capture Amazon orders, create sales orders in Epicor Eagle, and update Amazon with fulfillment status and tracking.
  • Bi-directional Inventory Synchronization: Instantly update inventory levels in Amazon Seller Central based on Epicor Eagle stock changes (POS, WMS, receipts) and deduct stock in Eagle upon Amazon sales.
  • Automated Product Listing & Catalog Management: Push product master data, descriptions, images, and attributes from Epicor Eagle to create or update Amazon listings, ensuring consistency.
  • Dynamic Price Update Distribution: Automatically synchronize pricing changes from Epicor Eagle to Amazon Seller Central, supporting promotional pricing and consistent offers.
  • Streamlined Financial Reconciliation: Parse Amazon settlement reports, categorize transactions (sales, fees, refunds), and post journal entries directly to Epicor Eagle's General Ledger for automated reconciliation.
  • Integrated Returns Processing: Synchronize Amazon return requests with Epicor Eagle, automating inventory adjustments and refund workflows.
  • FBA Inbound Shipment Management: Automate the creation and tracking of FBA inbound shipments from Epicor Eagle or WMS.

Deep Dive: Epicor Eagle & Amazon Seller Central Integration Architecture

Our integration solution orchestrates a robust, API-first, and event-driven data exchange between Epicor Eagle and Amazon Seller Central. Leveraging a modern iPaaS, it ensures data integrity, security, and real-time synchronization for critical retail operations.

Data Flow Steps

Secure Connectivity: Establish secure, authenticated connections to Epicor Eagle (via its APIs, potentially requiring VPN or IP whitelisting for on-premise) and Amazon Seller Central (via OAuth 2.0 SP-API).

Event Listener/Polling: Configure iPaaS to listen for real-time events (e.g., Amazon SP-API webhooks for new orders, Epicor Eagle API for inventory changes) or perform intelligent polling for less time-sensitive data.

Data Extraction: Extract relevant data entities (e.g., Amazon 'Order', Epicor Eagle 'Inventory Item') from the source system.

Data Transformation & Harmonization: Apply low-code/no-code mapping and transformation rules to convert data into a canonical format, ensuring consistency between Epicor Eagle and Amazon schemas. AI-assisted mapping accelerates this process.

Business Logic & Validation: Implement conditional logic, data validation, and enrichment steps (e.g., address validation, price calculations) within the iPaaS workflow.

Data Loading: Push transformed data to the target system's respective APIs (e.g., create a 'Sales Order' in Epicor Eagle, update an 'InventoryItem' via Amazon Feeds API).

Error Handling & Monitoring: Implement robust error handling (retries, dead-letter queues), logging, and real-time monitoring to ensure successful data delivery and rapid issue resolution.

Data Touchpoints

Epicor Eagle: Order (Sales Order), Customer, Product, Inventory Item, Payment, Invoice, Return, Shipment
Amazon Seller Central: Order, OrderItem, Product, InventoryItem, Listing, Shipment, SettlementReport, PaymentTransaction, Return

"The integration flow typically starts with an event in either Epicor Eagle or Amazon Seller Central. For instance, a new Amazon order triggers an iPaaS workflow. The iPaaS extracts order details, transforms them into Epicor Eagle's 'Sales Order' format, and creates the order. Epicor Eagle then processes the order, updates inventory, and upon shipment, triggers another iPaaS workflow to push 'Shipment' tracking information back to Amazon. Similarly, Epicor Eagle inventory changes are captured and pushed to update Amazon 'Listing' quantities."

Pricing

Simple, transparent pricing for Epicor Eagle & Amazon + Seller Central | Real-time Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Eagle & Amazon

Integrating Epicor Eagle & Amazon fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Data Entities: Harmonizing Epicor Eagle & Amazon Seller Central

Effective integration relies on precise mapping and transformation of core business entities. Our iPaaS provides a visual canvas for defining these relationships, ensuring data integrity and consistency across Epicor Eagle and Amazon Seller Central.

Order (Sales Order)

The central entity for customer purchases, requiring detailed mapping for fulfillment and accounting.

Epicor Eagle & Amazon Fields

OrderID CustomerID OrderDate OrderStatus TotalAmount LineItems (ProductID, Quantity, Price) ShippingAddress BillingAddress PaymentStatus

Seller Central | Real-time Sync Fields

AmazonOrderId PurchaseDate OrderStatus BuyerInfo ShippingAddress OrderTotal FulfillmentChannel OrderItem (ASIN, SellerSKU, QuantityOrdered, ItemPrice)

Mapping Notes

Map AmazonOrderId to Epicor Eagle OrderID for reconciliation. BuyerInfo needs to map to CustomerID/FirstName/LastName. OrderItem SellerSKU is critical for matching Epicor Eagle ProductID. Handle Amazon's granular price components (ItemPrice, ShippingPrice, PromotionDiscount) to Epicor Eagle's LineItems and Payment structure.

Next Steps

See Epicor Eagle & Amazon + Seller Central | Real-time Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Order-to-Fulfillment Workflow

When a customer places an order on Amazon, the iPaaS instantly captures it, creates a sales order in Epicor Eagle, triggers fulfillment, and updates Amazon with shipping details.

Integration Steps:

  1. 0 Customer places order on Amazon Seller Central.
  2. 1 iPaaS receives new 'Order' event via Amazon SP-API webhook.
  3. 2 Order data (Order, OrderItem, ShippingAddress) is transformed and validated.
  4. 3 A 'Sales Order' is automatically created in Epicor Eagle.
  5. 4 Epicor Eagle deducts 'Inventory Item' quantities and initiates fulfillment (WMS).
  6. 5 Upon 'Shipment' status update in Epicor Eagle, tracking information is pushed to Amazon.
  7. 6 Amazon updates order status to 'Shipped' and notifies the customer.

Business Outcome

Faster order processing, reduced manual errors, improved Amazon seller performance metrics, and enhanced customer satisfaction.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Inventory Accuracy
Prevent overselling and stockouts by synchronizing Epicor Eagle inventory levels with Amazon Seller Central in real-time, ensuring customers see accurate availability.
Accelerated Order Fulfillment
Automate Amazon order capture into Epicor Eagle, reducing manual entry time by up to 80% and speeding up fulfillment cycles.
Unified Product & Pricing Control
Manage product catalog, descriptions, and pricing centrally in Epicor Eagle and automatically push updates to Amazon Seller Central, ensuring consistency.
Automated Financial Reconciliation
Streamline accounting by automatically posting Amazon settlement report details to Epicor Eagle's GL, cutting reconciliation time by up to 70%.
Enhanced Operational Efficiency
Eliminate manual data entry, reduce human errors, and free up staff to focus on strategic tasks, boosting overall productivity.
Improved Customer Satisfaction
Provide accurate order status, faster fulfillment, and consistent product information, leading to higher customer trust and repeat purchases.
✨

Real-time Inventory Accuracy

99.9% Inventory Accuracy

📋 What You Get

Prevent overselling and stockouts by synchronizing Epicor Eagle inventory levels with Amazon Seller Central in real-time, ensuring customers see accurate availability.

💼 Business Impact

This benefit directly contributes to 99.9% improvement in Inventory Accuracy, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /api/v1/orders Create new sales orders from Amazon, retrieve order details, or update existing orders with status changes.
POST, GET, PUT /api/v1/customers Manage customer records, synchronizing buyer information from Amazon to Epicor Eagle.
POST, GET, PUT /api/v1/products Sync product catalogs, pricing, descriptions, and attributes from Epicor Eagle to Amazon listings.
GET, PUT /api/v1/inventory Retrieve real-time stock levels from Epicor Eagle and update inventory counts based on Amazon sales.
POST, GET /api/v1/invoices Create and retrieve invoices for financial reconciliation and payment processing related to Amazon orders.
POST, GET /api/v1/payments Record and retrieve payment transactions for accounting and reconciliation of Amazon settlements.
POST, GET /api/v1/returns Process customer returns from Amazon and manage associated inventory and refunds in Epicor Eagle.

⚡ Transformation Logic

  • Field Mapping: Direct mapping of common fields (e.g., Amazon SellerSKU to Epicor Eagle ProductID).
  • Data Aggregation: Combining multiple Amazon price components (ItemPrice, ShippingPrice) into a single Epicor Eagle line item total.
  • Conditional Logic: Assigning specific Epicor Eagle GL accounts based on Amazon PaymentTransaction Type (e.g., 'Commission' to 'Marketing Fees').
  • Data Enrichment: Looking up customer details in Epicor Eagle based on Amazon BuyerInfo to enrich the order record.
  • Format Conversion: Standardizing date, time, and address formats.
  • Unit of Measure Conversion: Converting units if Epicor Eagle and Amazon use different standards.

🛡️ Error Handling

  • Amazon API rate limit exceeded: Triggers exponential backoff and retry.
  • Epicor Eagle validation error: Data sent to dead-letter queue for manual correction and reprocessing.
  • SKU mismatch between systems: Alert generated for product master data team.
  • Temporary network outage: Automated retry with increasing delay.
  • Authentication token expiry: Automatic token refresh using refresh token.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ Why is integrating Epicor Eagle with Amazon Seller Central crucial for my retail business?
Integrating Epicor Eagle with Amazon Seller Central is crucial because it automates critical retail workflows like order processing, inventory synchronization, and financial reconciliation. This eliminates manual data entry, reduces errors, prevents overselling, and provides a real-time, unified view of your omnichannel operations, enabling you to scale efficiently and improve customer satisfaction.

Inventory Management FAQs

▸ How does this integration handle inventory synchronization between Epicor Eagle and Amazon?
Our iPaaS solution provides bi-directional, real-time inventory synchronization. Any change to 'Inventory Item' levels in Epicor Eagle (e.g., POS sale, stock receipt, manual adjustment) triggers an immediate update to your Amazon 'Listing' quantities. Conversely, sales on Amazon automatically deduct stock in Epicor Eagle, preventing overselling and ensuring accurate availability across all channels.

Product Management FAQs

▸ Can I automate product listing and pricing updates from Epicor Eagle to Amazon Seller Central?
Absolutely. You can centralize your 'Product' master data in Epicor Eagle. Our integration automates the creation and update of Amazon 'Listing' attributes, descriptions, images, and pricing. Any 'UnitPrice' changes in Epicor Eagle are automatically pushed to Amazon, ensuring pricing consistency and saving significant manual effort.

AI & Automation FAQs

▸ What role does AI play in this Epicor Eagle and Amazon integration?
AI significantly augments the integration by providing intelligent automation. This includes AI-assisted mapping suggestions for data fields, anomaly detection for fraudulent orders or unusual inventory movements, automated data validation and cleansing, and even predictive insights for inventory forecasting or price optimization on Amazon. AI turns reactive processes into proactive ones, improving data quality and operational efficiency.

Financials & Accounting FAQs

▸ How does the integration handle Amazon's complex settlement reports for accounting in Epicor Eagle?
Our solution automates the download and parsing of Amazon 'SettlementReport' data via the SP-API. It extracts individual 'PaymentTransaction' details (sales, fees, refunds, adjustments), transforms them, and maps them to the appropriate General Ledger accounts in Epicor Eagle. This creates automated journal entries, significantly streamlining financial reconciliation and reducing manual accounting efforts.

Security & Compliance FAQs

▸ Is the integration secure and compliant with data privacy regulations?
Yes, security and compliance are paramount. The integration uses OAuth 2.0 for Amazon SP-API and secure authentication for Epicor Eagle. All data is encrypted in transit (TLS 1.2+) and at rest. We adhere to industry standards like PCI DSS (for payment data), GDPR, and CCPA, with robust access controls, data masking for PII, and comprehensive audit trails to ensure data privacy and integrity.

Customization & Low-Code FAQs

▸ Can I customize the integration workflows without extensive coding?
Absolutely. Our iPaaS platform features low-code/no-code visual workflow builders. Business users and citizen integrators can easily design, modify, and manage integration flows using drag-and-drop functionality, pre-built connectors, and configurable business rules. This accelerates development, reduces reliance on IT, and allows for rapid adaptation to changing business needs.

Challenges & Solutions FAQs

▸ What are the common challenges addressed by this integration?
This integration addresses common challenges such as managing Amazon's API rate limits, harmonizing disparate data formats between Epicor Eagle and Amazon, ensuring real-time data consistency, implementing robust error handling for failed transactions, and maintaining security for sensitive retail data. The iPaaS is specifically designed to overcome these complexities with built-in features and best practices.
Pricing

Simple, transparent pricing for Epicor Eagle & Amazon + Seller Central | Real-time Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Eagle & Amazon + Seller Central | Real-time Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo