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Unify Epicor Eagle ERP & Clarity eCommerce for Seamless Retail

Automate order fulfillment, synchronize inventory in real-time, and gain a 360-degree customer view with our intelligent integration solution.

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The Challenge

The Disconnect Between Your ERP and eCommerce Store

In today's fast-paced retail landscape, a fragmented technology stack between your core ERP (Epicor Eagle) and your online sales channel (Clarity eCommerce) creates significant inefficiencies and compromises customer experience. Manual data entry, delayed updates, and siloed information lead to costly errors and lost opportunities.

  • Manual Order Processing: Every online order from Clarity eCommerce requires manual entry into Epicor Eagle, consuming valuable time and introducing human error.
  • Inventory Discrepancies: Out-of-sync inventory between Epicor Eagle and Clarity eCommerce leads to overselling, backorders, and disappointed customers.
  • Inconsistent Product Data: Product descriptions, pricing, and availability differ across platforms, confusing customers and damaging brand trust.
  • Fragmented Customer View: Customer data resides in separate systems, preventing a holistic understanding of purchase history, preferences, and loyalty.
  • Delayed Financial Reconciliation: Manual matching of payment transactions from Clarity eCommerce with invoices in Epicor Eagle slows down accounting processes and financial reporting.
  • Inefficient Returns: Handling returns from eCommerce orders requires complex manual adjustments in Epicor Eagle for inventory and refunds.
Integration Diagram
Solution Illustration
The Solution

Seamlessly Connect Epicor Eagle & Clarity eCommerce with Intelligent iPaaS

Our powerful iPaaS solution bridges the gap between Epicor Eagle and Clarity eCommerce, creating a unified ecosystem where data flows freely and processes are automated. By leveraging API-first, event-driven architecture and AI-enhanced workflows, we transform your retail operations from reactive to proactive.

  • Real-time Bidirectional Data Synchronization: Instantly syncs orders, inventory, products, and customer data.
  • Low-Code/No-Code Workflow Automation: Empower business users to design and manage complex integration flows without coding.
  • AI-Powered Data Mapping & Validation: Automates schema matching, detects anomalies, and ensures data quality.
  • Event-Driven Architecture: Reacts to business events (e.g., new order, inventory change) instantly via webhooks.
  • Robust Error Handling & Monitoring: Proactive alerts, automated retries, and dead-letter queues ensure data integrity and operational continuity.
Implementation Timeline

Go live with Epicor Eagle & Clarity + eCommerce: Unified Retail Ops in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eagle & Clarity and eCommerce: Unified Retail Ops, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eagle & Clarity + eCommerce: Unified Retail Ops deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Bidirectional Data Synchronization: Instantly syncs orders, inventory, products, and customer data.
  • Low-Code/No-Code Workflow Automation: Empower business users to design and manage complex integration flows without coding.
  • AI-Powered Data Mapping & Validation: Automates schema matching, detects anomalies, and ensures data quality.
  • Event-Driven Architecture: Reacts to business events (e.g., new order, inventory change) instantly via webhooks.
  • Robust Error Handling & Monitoring: Proactive alerts, automated retries, and dead-letter queues ensure data integrity and operational continuity.
  • Scalable & Resilient Infrastructure: Designed to handle high transaction volumes and ensure uptime during peak retail periods.
  • Centralized Integration Governance: Manage, monitor, and audit all integrations from a single, intuitive platform.

The Technical Backbone: Connecting Epicor Eagle and Clarity eCommerce

Our iPaaS provides the architectural framework for a robust, scalable, and secure integration between Epicor Eagle and Clarity eCommerce. It leverages the strengths of both platforms' APIs and eventing models to create intelligent, automated workflows.

Data Flow Steps

API/Webhook Configuration: Establish secure API keys or OAuth 2.0 credentials for Epicor Eagle and Clarity eCommerce. Configure Clarity eCommerce webhooks for real-time event notifications (e.g., `order.created`, `product.updated`).

Connector Deployment: Utilize pre-built, optimized connectors for Epicor Eagle and Clarity eCommerce within the iPaaS, abstracting API complexities.

Data Model Harmonization: Define a canonical data model for key entities (Order, Customer, Product, Inventory) using the iPaaS's visual mapping canvas.

Workflow Orchestration: Design event-driven workflows that trigger based on changes in either system. E.g., a new order in Clarity eCommerce initiates a flow to Epicor Eagle.

Transformation & Validation: Implement low-code transformation rules to convert data formats and validate data integrity before syncing to the target system.

Error Handling & Monitoring: Configure automated retries, dead-letter queues, and real-time alerts for any integration failures, ensuring data consistency and operational uptime.

Deployment & Governance: Promote tested workflows from sandbox to production, with version control and comprehensive monitoring dashboards.

Data Touchpoints

Orders: Clarity eCommerce `Order` ↔ Epicor Eagle `Order (Sales Order)`
Customers: Clarity eCommerce `Customer` ↔ Epicor Eagle `Customer`
Products: Epicor Eagle `Product` ↔ Clarity eCommerce `Product`
Inventory: Epicor Eagle `Inventory Item` ↔ Clarity eCommerce `Inventory`
Payments: Clarity eCommerce `Payment Transaction` ↔ Epicor Eagle `Payment`, `Invoice`
Shipments: Epicor Eagle `Shipment` ↔ Clarity eCommerce `Shipment`
Returns: Clarity eCommerce `Return` ↔ Epicor Eagle `Return`

"A typical data flow begins with a customer placing an order on Clarity eCommerce. This triggers a `order.created` webhook event to the iPaaS. The iPaaS then retrieves the full order details from Clarity eCommerce, transforms the data to match Epicor Eagle's schema, and creates a new sales order in Epicor Eagle via its `/api/v1/orders` endpoint. Epicor Eagle processes the order, updates its inventory, and generates an invoice. The iPaaS monitors Epicor Eagle for inventory changes (e.g., via `/api/v1/inventory` endpoint or database triggers) and pushes these updates back to Clarity eCommerce in real-time. Similarly, shipment tracking information from Epicor Eagle is synchronized back to Clarity eCommerce to update order status."

Pricing

Simple, transparent pricing for Epicor Eagle & Clarity + eCommerce: Unified Retail Ops.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Eagle & Clarity

Integrating Epicor Eagle & Clarity fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
  • ✓
    Order Ingestion (Clarity to Eagle)
  • ✓
    Inventory Sync (Eagle to Clarity)
  • ✓
    Product/Price Sync (Eagle to Clarity)
  • ✓
    Customer 360 Sync (Bidirectional)
  • ✓
    Payment & Invoice Reconciliation (Clarity to Eagle)
  • ✓
    Shipment & Tracking Updates (Eagle to Clarity)
Data Mapping

Key Data Entities & Intelligent Mapping

The integration focuses on synchronizing core retail entities, ensuring a consistent and accurate view of your business across Epicor Eagle and Clarity eCommerce. Our iPaaS provides granular field-level mapping and transformation capabilities, often augmented by AI for faster, more accurate setup.

Order (Sales Order)

Represents a customer's purchase. Data flows primarily from Clarity eCommerce to Epicor Eagle, with status and tracking updates flowing back.

Epicor Eagle & Clarity Fields

OrderID CustomerID OrderDate OrderStatus TotalAmount LineItems (Product ID, Quantity, Price) ShippingAddress BillingAddress PaymentStatus

eCommerce: Unified Retail Ops Fields

orderId customerId orderDate status totalAmount currency shippingAddress billingAddress lineItems paymentInfo

Mapping Notes

Requires careful mapping of line item details (SKU, quantity, unit price, tax). Payment status and shipping method often require transformation from Clarity eCommerce values to Epicor Eagle's predefined codes. Order ID from Clarity eCommerce typically maps to a custom field or external reference in Epicor Eagle.

Next Steps

See Epicor Eagle & Clarity + eCommerce: Unified Retail Ops integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Omnichannel Order-to-Fulfillment Automation

Seamlessly automate the entire order journey from online purchase to warehouse fulfillment and customer notification, ensuring real-time data consistency across all systems.

Integration Steps:

  1. 0 Customer places order on Clarity eCommerce.
  2. 1 Clarity eCommerce webhook triggers iPaaS 'Order Created' event.
  3. 2 iPaaS transforms order data and creates a sales order in Epicor Eagle.
  4. 3 Epicor Eagle updates inventory levels and initiates fulfillment process.
  5. 4 iPaaS captures shipment tracking from Epicor Eagle/WMS and updates Clarity eCommerce.
  6. 5 Clarity eCommerce notifies customer with shipment details.

Business Outcome

Faster order processing, reduced manual errors, improved customer satisfaction with timely updates, and accurate inventory deductions.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Inventory Accuracy
Prevent overselling and stockouts by synchronizing Epicor Eagle inventory levels with Clarity eCommerce instantly, ensuring customers always see accurate product availability.
Automated Order Fulfillment
Streamline your order-to-cash cycle by automatically creating sales orders in Epicor Eagle from Clarity eCommerce, triggering fulfillment processes without manual intervention.
Unified Customer View
Synchronize customer profiles and purchase history between Epicor Eagle and Clarity eCommerce, enabling personalized marketing, loyalty programs, and superior customer service.
Streamlined Financial Reconciliation
Automate the posting of Clarity eCommerce payment transactions and invoices to Epicor Eagle's general ledger, significantly reducing manual accounting efforts and closing times.
Accelerated Product Time-to-Market
Quickly update product catalogs, pricing, and promotions from Epicor Eagle to Clarity eCommerce, ensuring your online store is always current and competitive.
Reduced Operational Costs
Minimize errors, eliminate manual data entry, and optimize workflows to achieve significant cost savings across your retail operations.
Enhanced Scalability & Agility
Future-proof your business with an integration solution designed for high transaction volumes and rapid adaptation to evolving market demands, especially during peak seasons.
✨

Real-time Inventory Accuracy

99%+ Inventory Accuracy

📋 What You Get

Prevent overselling and stockouts by synchronizing Epicor Eagle inventory levels with Clarity eCommerce instantly, ensuring customers always see accurate product availability.

💼 Business Impact

This benefit directly contributes to 99%+ improvement in Inventory Accuracy, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /api/v1/orders To create new sales orders from Clarity eCommerce, retrieve order status, and update existing orders.
POST, GET, PUT /api/v1/customers To create new customer records, retrieve customer details, and update profiles (e.g., addresses, loyalty points).
POST, GET, PUT /api/v1/products To synchronize product catalog details (descriptions, attributes, pricing) from Epicor Eagle to Clarity eCommerce.
GET, PUT /api/v1/inventory To retrieve real-time stock levels and update inventory counts based on sales or adjustments.
POST, GET /api/v1/payments To record and retrieve payment transactions for accounting and reconciliation.

⚡ Transformation Logic

  • Data Type Conversion: Automatically convert data types (e.g., string to integer, date formats) between systems.
  • Value Mapping: Map predefined dropdowns, status codes (e.g., 'Pending' in Clarity to 'Open' in Eagle).
  • Field Concatenation/Splitting: Combine first/last names, split addresses into multiple lines.
  • Conditional Logic: Apply different pricing rules based on customer segments or product categories.
  • Data Enrichment: Augment data with external sources (e.g., address validation services).
  • Tax Calculation/Mapping: Ensure accurate tax application and mapping according to regional rules and Epicor Eagle's tax setup.

🛡️ Error Handling

  • Clarity eCommerce order fails to create in Epicor Eagle due to invalid product SKU.
  • Epicor Eagle inventory update fails to reach Clarity eCommerce due to API rate limit.
  • Customer profile update conflict where different addresses are provided in both systems.
  • Payment transaction from Clarity eCommerce fails to post to Epicor Eagle's GL due to invalid account mapping.
  • Webhook delivery failure from Clarity eCommerce to iPaaS.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

Integration Strategy FAQs

▸ What is the best way to integrate Epicor Eagle with Clarity eCommerce?
The optimal approach is to leverage a modern iPaaS (Integration Platform as a Service) solution. This enables API-first, event-driven integrations that provide real-time data synchronization for orders, inventory, pricing, and customer data, ensuring a seamless omnichannel experience.

Core Functionality FAQs

▸ Can I automate inventory synchronization between Epicor Eagle and Clarity eCommerce?
Absolutely. A robust iPaaS can monitor inventory changes in Epicor Eagle in real-time (via APIs or database triggers) and instantly push these updates to Clarity eCommerce. This prevents overselling, reduces stockouts, and maintains accurate inventory across all sales channels.

iPaaS Capabilities FAQs

▸ How can low-code/no-code tools enhance my Epicor Eagle and Clarity eCommerce workflows?
Low-code/no-code platforms within an iPaaS empower business users, not just developers, to build, modify, and manage integration workflows. This democratizes automation, accelerates the creation of new integrations, and reduces reliance on IT for minor adjustments, making your operations more agile.

Technical Challenges FAQs

▸ What are the common technical challenges when integrating Epicor Eagle with Clarity eCommerce?
Common challenges include dealing with varying data formats, managing API rate limits, ensuring data consistency and integrity during synchronization, robust error handling for failed transactions, and maintaining security for sensitive retail data. A modern iPaaS is designed to address these challenges with built-in features.

AI Enhancements FAQs

▸ How does AI fit into Epicor Eagle and Clarity eCommerce integration?
AI can significantly augment integrations by providing intelligent automation. This includes AI-driven anomaly detection for fraudulent orders, automated data validation and cleansing, smart mapping suggestions during integration setup, and predictive insights for inventory forecasting or customer behavior, turning reactive processes into proactive ones.

Error Management FAQs

▸ How do I handle integration errors and ensure data delivery for Epicor Eagle and Clarity eCommerce?
A robust iPaaS provides comprehensive error handling, including automated retry mechanisms for transient issues, dead-letter queues for failed messages that require manual intervention, centralized logging for auditing, and configurable alerts to notify teams of critical failures. Some advanced platforms also offer AI-assisted error resolution.

Customer Management FAQs

▸ Is it possible to integrate Clarity eCommerce with Epicor Eagle for a 360-degree customer view?
Absolutely. An iPaaS can synchronize customer data between Clarity eCommerce and Epicor Eagle. This includes new customer registrations, profile updates, and crucially, order history and purchase behavior, providing sales and marketing teams with a complete, unified customer view for personalized engagement.

Architecture FAQs

▸ What is event-driven architecture and why is it important for this integration?
Event-driven architecture means systems communicate by emitting and reacting to events (e.g., 'Order Placed', 'Inventory Updated'). For Epicor Eagle and Clarity eCommerce, it's crucial because it enables real-time responsiveness across your retail ecosystem. Instead of periodic batch updates, changes trigger immediate actions, leading to fresher data, faster operations, and enhanced customer experiences.
Pricing

Simple, transparent pricing for Epicor Eagle & Clarity + eCommerce: Unified Retail Ops.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Eagle & Clarity + eCommerce: Unified Retail Ops integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo