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Unify Epicor Eagle ERP & Kentico eCommerce for Omnichannel Retail Excellence

Achieve Real-time Data Sync, Automated Workflows, and a Seamless Customer Experience with Intelligent Integration.

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The Challenge

Bridging the Gap: Your Epicor Eagle & Kentico eCommerce Challenges

In today's competitive retail landscape, disconnected systems are a significant barrier to growth. Manually managing data between your powerful Epicor Eagle ERP and agile Kentico eCommerce platform leads to operational inefficiencies, costly errors, and a fragmented customer experience.

  • Manual data entry for orders, customers, and products.
  • Out-of-sync inventory leading to overselling or missed sales.
  • Inconsistent pricing across online and in-store channels.
  • Delayed order fulfillment and customer dissatisfaction.
  • Fragmented customer profiles hindering personalization and loyalty programs.
  • Complex and time-consuming payment reconciliation.
  • Lack of real-time visibility into cross-channel operations.
Integration Diagram
Solution Illustration
The Solution

Unlock Omnichannel Excellence with Epicor Eagle & Kentico Integration

Our intelligent iPaaS solution seamlessly connects Epicor Eagle and Kentico, transforming your retail operations into a cohesive, automated, and real-time ecosystem. By leveraging API-first, event-driven architecture, we ensure your critical business data flows accurately and instantly between your ERP and eCommerce platform.

  • Real-time, Bi-directional Data Synchronization
  • Automated Workflow Orchestration for Sales, Inventory, and Customers
  • Low-Code/No-Code Integration Design
  • AI-Powered Data Mapping & Validation
  • Centralized Monitoring & Error Handling
Implementation Timeline

Go live with Epicor Eagle Integration: Unify ERP & Accounting Data + Kentico in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Eagle Integration: Unify ERP & Accounting Data and Kentico, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Eagle Integration: Unify ERP & Accounting Data + Kentico deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time, Bi-directional Data Synchronization
  • Automated Workflow Orchestration for Sales, Inventory, and Customers
  • Low-Code/No-Code Integration Design
  • AI-Powered Data Mapping & Validation
  • Centralized Monitoring & Error Handling
  • Scalable & Secure Cloud-Native Platform

Deep Dive: Epicor Eagle & Kentico Integration Architecture

Our integration solution establishes a robust, API-first connection between Epicor Eagle and Kentico. It's built on a modern iPaaS, providing a flexible and scalable architecture designed for the demanding needs of omnichannel retail. This ensures reliable data exchange and seamless workflow automation.

Data Flow Steps

Connectors & Authentication: Securely connect to Epicor Eagle and Kentico using native API connectors, leveraging OAuth 2.0 or API keys with least-privilege access.

Event Listener Configuration: Set up Kentico webhooks for critical events (new orders, customer updates) and configure iPaaS to poll or listen for Epicor Eagle API events (inventory changes, price updates).

Data Mapping & Transformation: Visually map data fields between systems using the iPaaS's drag-and-drop interface. Apply transformation logic (e.g., data type conversion, conditional formatting) to ensure schema compatibility.

Workflow Orchestration: Design end-to-end business workflows (e.g., Order-to-Fulfillment) using the low-code canvas, incorporating conditional logic, error handling, and parallel processing.

Testing & Validation: Rigorously test integrations in sandbox environments, validating data accuracy, workflow execution, and performance under load.

Deployment & Monitoring: Deploy integrations to production with automated pipelines. Monitor all data flows, API calls, and error rates from a centralized dashboard with proactive alerting.

Data Touchpoints

Product (SKU, Name, Price, Description, Stock)
Order (OrderID, Customer, Line Items, Status, Payment)
Customer (ID, Name, Email, Address, Loyalty)
Inventory Item (SKU, Quantity, Location)
Payment (Transaction ID, Amount, Status)
Invoice (ID, Order, Balance)

"A central iPaaS hub connects Epicor Eagle and Kentico. Kentico events (e.g., new order) flow to the iPaaS via webhooks. The iPaaS transforms the data and calls Epicor Eagle APIs (e.g., create sales order). Conversely, Epicor Eagle events (e.g., inventory update) flow to the iPaaS, which then updates Kentico via its APIs. All data exchange is secure, real-time, and monitored."

Pricing

Simple, transparent pricing for Epicor Eagle Integration: Unify ERP & Accounting Data + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Eagle Integration: Unify ERP & Accounting Data

Integrating Epicor Eagle Integration: Unify ERP & Accounting Data fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Harmonizing Key Data Entities for a Single Source of Truth

Achieving a unified view of your business requires meticulous mapping of common entities between Epicor Eagle and Kentico. Our iPaaS provides the tools and intelligence to streamline this process, ensuring data consistency and integrity across your retail ecosystem.

Order (Sales Order)

Represents a customer's purchase request. In Kentico, it's the eCommerce transaction; in Epicor Eagle, it's the core sales order for fulfillment and accounting.

Epicor Eagle Integration: Unify ERP & Accounting Data Fields

OrderID CustomerID OrderDate OrderStatus TotalAmount LineItems (Product ID, Quantity, Price) ShippingAddress BillingAddress PaymentStatus

Kentico Fields

OrderID OrderDate CustomerID OrderStatus TotalPrice ShippingAddress BillingAddress PaymentMethod OrderItems (SKU, ProductName, Price, Quantity)

Mapping Notes

Key challenge is mapping Kentico's 'OrderItems' to Epicor Eagle's 'LineItems' structure, ensuring SKU consistency. Payment method translation and order status lifecycle mapping are critical. Customer and address details must be accurately linked or created.

Next Steps

See Epicor Eagle Integration: Unify ERP & Accounting Data + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Fulfillment Automation

Streamline the processing of online orders from Kentico eCommerce directly into Epicor Eagle for inventory deduction, order fulfillment, and financial posting.

Integration Steps:

  1. 0 Customer places an order on Kentico DXP.
  2. 1 Kentico webhook triggers iPaaS workflow.
  3. 2 iPaaS retrieves order details (customer, products, payment, shipping).
  4. 3 Data is transformed to Epicor Eagle's sales order schema.
  5. 4 Sales Order is created in Epicor Eagle via API.
  6. 5 Epicor Eagle deducts inventory and initiates fulfillment.
  7. 6 Shipping/tracking updates from Eagle (or WMS) are pushed back to Kentico and customer.

Business Outcome

Faster order processing, reduced manual errors, improved customer satisfaction, accurate inventory records.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Inventory Accuracy
Synchronize Epicor Eagle's inventory levels with Kentico eCommerce instantly, preventing overselling and ensuring customers see accurate stock availability.
Accelerated Order Processing
Automate the entire order-to-fulfillment cycle from Kentico to Epicor Eagle, reducing manual effort and speeding up delivery times.
Unified Customer Experience
Maintain a single, consistent customer profile across Epicor Eagle and Kentico, enabling personalized marketing and loyalty programs.
Consistent Pricing & Promotions
Automatically push price changes and promotional offers from Epicor Eagle to Kentico, ensuring pricing consistency across all sales channels.
Reduced Operational Costs
Eliminate manual data entry, minimize errors, and automate repetitive tasks, leading to significant cost savings and improved staff productivity.
Enhanced Data Quality & Compliance
AI-driven validation and robust error handling ensure data integrity, while secure protocols maintain compliance with industry regulations like PCI DSS and GDPR.
✨

Real-time Inventory Accuracy

99%+ Inventory Accuracy

📋 What You Get

Synchronize Epicor Eagle's inventory levels with Kentico eCommerce instantly, preventing overselling and ensuring customers see accurate stock availability.

💼 Business Impact

This benefit directly contributes to 99%+ improvement in Inventory Accuracy, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /api/v1/orders Used by iPaaS to create new sales orders from Kentico, retrieve order status, or update order details in Epicor Eagle.
POST, GET, PUT /api/v1/customers For creating new customer records or updating existing profiles in Epicor Eagle, synchronized from Kentico or other CRM sources.
POST, GET, PUT /api/v1/products To synchronize product catalog details, pricing, and attributes from Epicor Eagle to Kentico.
GET, PUT /api/v1/inventory Crucial for real-time inventory level retrieval and updates, ensuring Kentico reflects accurate stock.
POST, GET /api/v1/payments Records payment transactions and facilitates reconciliation with orders and invoices in Epicor Eagle.
POST, GET /api/v1/returns Manages customer returns, inventory adjustments, and refund processing within Epicor Eagle, triggered by Kentico returns.

⚡ Transformation Logic

  • Data Type Conversion: Automatically convert data types (e.g., string to integer, date formats) to match target system requirements.
  • Field Mapping: Map source fields to target fields, including complex transformations like combining multiple source fields into one target field (e.g., FirstName + LastName = FullName).
  • Conditional Logic: Apply transformations based on specific conditions (e.g., if 'OrderStatus' is 'Refunded', set 'PaymentStatus' to 'Refunded' in Epicor Eagle).
  • Lookup Tables: Translate codes or values using pre-defined lookup tables (e.g., Kentico 'PaymentMethod=CreditCard' to Epicor Eagle 'PaymentCode=CC').
  • Default Value Assignment: Assign default values to target fields if source data is missing or null.
  • Calculations: Perform calculations (e.g., tax calculation, discount application) during data transfer.

🛡️ Error Handling

  • API Rate Limit Exceeded: iPaaS handles with backoff and retry.
  • Invalid Data Format: Data validation catches before posting, routes to dead-letter queue.
  • Authentication Failure: Alerts triggered, retries attempted after re-authentication.
  • Network Connectivity Issues: Automated retries with exponential backoff.
  • Duplicate Record Creation: Idempotency checks prevent duplicates.
  • System Downtime: Circuit breakers prevent cascading failures, messages queued for reprocessing.
  • Business Rule Violation: Data routed for manual review with detailed error context.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Epicor Eagle with Kentico eCommerce?
The most effective way is to leverage a modern Integration Platform as a Service (iPaaS) solution. This enables API-first, event-driven integrations for real-time data synchronization of orders, inventory, pricing, and customer data, ensuring a seamless omnichannel experience.

Inventory Management FAQs

▸ Can I automate inventory synchronization between Epicor Eagle and Kentico in real-time?
Absolutely. A robust iPaaS monitors inventory changes in Epicor Eagle in real-time (via APIs or triggers) and instantly pushes these updates to Kentico eCommerce. This prevents overselling, reduces stockouts, and maintains accurate inventory across your online store.

Customer Management FAQs

▸ How does this integration handle customer data synchronization and loyalty programs?
The integration facilitates bi-directional synchronization of customer profiles, including contact information, purchase history, and loyalty points, between Kentico and Epicor Eagle. This creates a unified customer view, enabling personalized marketing and consistent loyalty program management across channels. Robust deduplication logic is key.

Technical Challenges FAQs

▸ What are the common technical challenges when integrating Epicor Eagle and Kentico?
Common challenges include dealing with varying data formats, managing API rate limits, ensuring data consistency and integrity (especially for inventory and orders), robust error handling, and maintaining security for sensitive retail data. A modern iPaaS is specifically designed to address these challenges with built-in features like data mapping, error queues, and security protocols.

Low-Code/No-Code FAQs

▸ How can low-code/no-code tools enhance my Epicor Eagle and Kentico workflows?
Low-code/no-code platforms within an iPaaS empower business users, not just developers, to build, modify, and manage integration workflows for Epicor Eagle and Kentico. This democratizes automation, accelerates the creation of new integrations (e.g., custom reports, simple data syncs), and reduces reliance on IT for minor adjustments, making your operations more agile.

AI Enhancements FAQs

▸ How does AI fit into Epicor Eagle and Kentico integration?
AI significantly augments these integrations by providing intelligent automation. This includes AI-driven anomaly detection for fraudulent orders or unusual inventory movements, automated data validation and cleansing, smart mapping suggestions during integration setup, and predictive insights for inventory forecasting or customer behavior, turning reactive processes into proactive ones.

Payment Processing FAQs

▸ Is it possible to integrate Epicor Eagle with new payment gateways securely via Kentico?
Yes, securely integrating Epicor Eagle with new payment gateways via Kentico is a core capability. The iPaaS acts as a secure conduit, ensuring PCI compliance, tokenization of sensitive card data from Kentico's payment process, and real-time transaction posting to Epicor Eagle's accounting modules, all while maintaining robust security protocols like TLS encryption.

Implementation FAQs

▸ What is the typical time frame to implement a new Epicor Eagle-Kentico integration with iPaaS?
The timeframe varies based on complexity, but leveraging an iPaaS significantly reduces it compared to custom coding. Simple integrations (e.g., basic inventory sync) can be deployed in days or weeks, while more complex, multi-system workflows (e.g., full omnichannel order fulfillment) might take a few weeks to a few months, depending on data volume and specific business rules.
Pricing

Simple, transparent pricing for Epicor Eagle Integration: Unify ERP & Accounting Data + Kentico.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Eagle Integration: Unify ERP & Accounting Data + Kentico integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo