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Connect™

Unify Epicor Prophet 21 & Amazon Seller Central for Peak Performance

Automate orders, inventory, and financials in real-time. Boost efficiency, prevent overselling, and scale your Amazon business with a powerful iPaaS solution.

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The Challenge

The Disconnect: Why Manual Processes Cripple Your eCommerce Growth

Running a thriving Amazon business while managing operations in Epicor Prophet 21 often means battling manual data entry, delayed information, and costly errors. This disconnect drains resources, frustrates customers, and hinders your ability to scale.

  • Manual Order Entry: Transcribing Amazon orders into Prophet 21 is slow, error-prone, and unsustainable, leading to fulfillment delays and customer complaints.
  • Inventory Discrepancies: Out-of-sync inventory between Prophet 21 and Amazon leads to overselling, stockouts, and negative seller ratings.
  • Reconciliation Nightmares: Manually matching complex Amazon settlement reports with Prophet 21's accounting records is a time-consuming, error-prone ordeal.
  • Outdated Product Listings: Keeping product descriptions, pricing, and availability consistent across Prophet 21 and Amazon is a constant struggle.
  • Lack of Real-time Visibility: Without a unified view, making informed decisions about pricing, purchasing, and customer service becomes nearly impossible.
Integration Diagram
Solution Illustration
The Solution

Seamless Integration: The Bridge Between Your ERP & Marketplace

Our powerful iPaaS solution provides a robust, bi-directional bridge between Epicor Prophet 21 and Amazon Seller Central. By automating critical workflows and ensuring real-time data synchronization, we eliminate manual effort, enhance accuracy, and empower your business to thrive in the competitive eCommerce landscape.

  • Real-time Order & Fulfillment Trigger
  • Bi-directional Inventory Synchronization (FBA & FBM)
  • Automated Product Listing & Catalog Management
  • Intelligent Amazon Settlement Reconciliation
  • AI-Augmented Price Optimization & Analytics
Implementation Timeline

Go live with Epicor Prophet 21 + & Amazon Seller Central | Real-time Sync in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Prophet 21 and & Amazon Seller Central | Real-time Sync, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Prophet 21 + & Amazon Seller Central | Real-time Sync deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time Order & Fulfillment Trigger
  • Bi-directional Inventory Synchronization (FBA & FBM)
  • Automated Product Listing & Catalog Management
  • Intelligent Amazon Settlement Reconciliation
  • AI-Augmented Price Optimization & Analytics
  • Unified Customer Service & Returns Management

Deep Dive: Technical Integration Details

The integration between Epicor Prophet 21 and Amazon Seller Central is built on a modern iPaaS, ensuring secure, scalable, and reliable data exchange. We leverage API-first principles and event-driven architecture for optimal performance.

Data Flow Steps

Secure Connection Setup: Establish authenticated connections to Epicor Prophet 21 (via REST API or secure database connector) and Amazon Seller Central (via OAuth 2.0 with SP-API).

Event Listener/Polling Configuration: Configure iPaaS to listen for Amazon SP-API webhooks (for real-time events) and/or schedule polling for reports and bulk data.

Data Extraction: Extract relevant data entities (Orders, Inventory, Products, Settlement Reports) from the source system.

Data Transformation & Harmonization: Apply sophisticated mapping and transformation rules to convert data into a canonical format, then map to the target system's schema. AI-assisted mapping accelerates this process.

Business Logic & Validation: Implement conditional logic, data validation rules, and enrichment steps within the iPaaS workflows.

Data Loading: Push transformed and validated data to the target system via its respective APIs (e.g., Prophet 21 Sales Order API, Amazon Feeds API).

Error Handling & Monitoring: Implement robust error handling (retries, dead-letter queues) and continuous monitoring with alerts for any integration failures.

Logging & Auditing: Maintain detailed logs of all transactions for auditability and troubleshooting.

Data Touchpoints

Amazon Seller Central: Orders, OrderItems, Products, Listings, InventoryItems, Shipments, SettlementReports, PaymentTransactions, Returns, FulfillmentInboundShipments.
Epicor Prophet 21: Sales Orders, OrderLines, Customers, Products (Part Master), Inventory (OnHandQty, AvailableQty), General Ledger, Accounts Receivable, Accounts Payable.

"The integration flow starts with Amazon Seller Central (triggers via webhooks or scheduled reports). Data flows into the iPaaS for transformation, validation, and business logic application. From the iPaaS, data is pushed into Epicor Prophet 21 (e.g., creating sales orders, updating GL entries). Conversely, updates from Prophet 21 (e.g., inventory changes, shipping confirmations) flow through the iPaaS, transforming into Amazon-compatible formats, and are then pushed to Amazon Seller Central."

Pricing

Simple, transparent pricing for Epicor Prophet 21 + & Amazon Seller Central | Real-time Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Prophet 21

Integrating Epicor Prophet 21 fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Core Entities & Intelligent Data Mapping

The integration orchestrates the flow of critical business entities between Epicor Prophet 21 and Amazon Seller Central. Our iPaaS provides a visual canvas for mapping, leveraging AI to simplify complex transformations and ensure data integrity.

Order

Represents a customer purchase on Amazon, mapped to a Sales Order in Prophet 21 for fulfillment and accounting.

Epicor Prophet 21 Fields

SalesOrderNum CustomerNum OrderDate ShipToAddress OrderTotal OrderLines (nested)

& Amazon Seller Central | Real-time Sync Fields

AmazonOrderId PurchaseDate OrderStatus BuyerInfo ShippingAddress OrderTotal FulfillmentChannel IsBusinessOrder

Mapping Notes

Amazon `AmazonOrderId` is key to uniquely identify orders in Prophet 21. `OrderStatus` drives workflow stages. `BuyerInfo` is mapped to Prophet 21 `Customer` fields, adhering to Amazon's PII restrictions. `ShippingAddress` needs normalization.

Next Steps

See Epicor Prophet 21 + & Amazon Seller Central | Real-time Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

Automated Order-to-Fulfillment Cycle

New orders from Amazon Seller Central are automatically captured, validated against Prophet 21's stock, and pushed for fulfillment. Once shipped, tracking updates are sent back to Amazon.

Integration Steps:

  1. 0 Customer places order on Amazon Seller Central.
  2. 1 Amazon SP-API webhook triggers iPaaS workflow.
  3. 2 iPaaS transforms `Order` and `OrderItem` data to Prophet 21 `Sales Order` format.
  4. 3 Prophet 21 creates `Sales Order`, triggering internal fulfillment (WMS).
  5. 4 Upon shipment in Prophet 21, `Shipment` details (tracking, carrier) are sent to iPaaS.
  6. 5 iPaaS pushes `Shipment` updates to Amazon, marking order as 'Shipped'.

Business Outcome

Faster order processing, reduced manual entry, accurate shipping notifications, improved customer satisfaction, and lower operational costs.

Frequency

Real-time, event-driven

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Boost Operational Efficiency
Automate manual data entry for orders, inventory, and financials, freeing up your team to focus on strategic growth initiatives.
Ensure Real-time Inventory Accuracy
Achieve bi-directional, real-time synchronization of inventory levels between Prophet 21 and Amazon (FBA/FBM) to prevent overselling and stockouts.
Accelerate Order Fulfillment
Instantly push Amazon orders to Prophet 21 for rapid processing and automatically update shipping details back to Amazon, delighting customers.
Streamline Financial Reconciliation
Automate the parsing of complex Amazon settlement reports and post categorized journal entries directly into Prophet 21's accounting module.
Enhance Data Quality & Reliability
Leverage AI-driven validation and robust error handling to ensure clean, consistent data across both systems, minimizing costly errors.
Scale Your Amazon Business with Confidence
Handle increased order volumes during peak seasons effortlessly with a scalable integration architecture, without compromising performance.
✨

Boost Operational Efficiency

80% reduction in manual data entry time

📋 What You Get

Automate manual data entry for orders, inventory, and financials, freeing up your team to focus on strategic growth initiatives.

💼 Business Impact

This benefit directly contributes to 80% reduction improvement in in manual data entry time, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /P21/api/v1/SalesOrders Create, retrieve, and update sales orders in Prophet21 from Amazon.
GET, PUT /P21/api/v1/Inventory Retrieve and update inventory levels for items in Prophet21.
GET, POST, PUT /P21/api/v1/Items Manage product master data in Prophet21.
POST /P21/api/v1/JournalEntries Create general ledger journal entries in Prophet21.
POST, PUT /P21/api/v1/Shipments Update shipment details and tracking information in Prophet21.

⚡ Transformation Logic

  • SKU Mapping: Amazon `SellerSKU` to Prophet21 `ItemNumber` (direct 1:1, or lookup table for complex scenarios).
  • Price Harmonization: Aggregate Amazon `ItemPrice`, `ShippingPrice`, `PromotionDiscount` into Prophet21's `UnitPrice` and `LineItemDiscount` fields.
  • Address Standardization: Cleanse and format Amazon `ShippingAddress` to match Prophet21's address structure and validate against external services.
  • Status Mapping: Map Amazon `OrderStatus` (e.g., 'Unshipped', 'Shipped', 'Canceled') to corresponding Prophet21 `SalesOrder` statuses (e.g., 'Open', 'Closed', 'Voided').
  • Inventory Calculation: Convert Prophet21 `QuantityOnHand` minus `QuantityAllocated` to Amazon `QuantityAvailable` for FBM listings.
  • GL Account Mapping: Map Amazon `PaymentTransaction` types (e.g., 'Principal', 'Commission', 'ShippingCharge', 'Refund') to specific Prophet21 `GLAccount` codes for automated journal entries.

🛡️ Error Handling

  • Amazon `SellerSKU` not found in Prophet21 item master.
  • Prophet21 `Sales Order` creation fails due to invalid data (e.g., missing address, invalid payment terms).
  • Amazon SP-API rate limit exceeded during peak inventory updates.
  • Prophet21 API is temporarily unavailable.
  • Discrepancy in Amazon `SettlementReport` `TotalAmount` vs. sum of `PaymentTransaction`s.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is the primary benefit of integrating Amazon Seller Central with Epicor Prophet21 via an iPaaS?
The primary benefit is achieving seamless, real-time data synchronization and automated workflows across your entire enterprise ecosystem. An iPaaS eliminates data silos between Seller Central and Prophet21, leading to increased operational efficiency, reduced manual effort, improved data accuracy, and faster order fulfillment.

Technical FAQs

▸ How does this integration handle real-time inventory synchronization between Prophet21 and Amazon?
The integration implements a bi-directional, event-driven inventory synchronization workflow. Amazon SP-API webhooks detect Amazon-side stock changes, while the iPaaS monitors Prophet21 inventory events. Updates are pushed in near real-time to maintain accurate inventory levels across both systems, preventing overselling and stockouts.

Financial FAQs

▸ Can I automate the reconciliation of Amazon settlement reports with Epicor Prophet21's General Ledger?
Absolutely. The iPaaS automates the download and parsing of Amazon settlement reports. It extracts individual transaction types (sales, fees, refunds, adjustments) and maps them to appropriate general ledger accounts in Prophet21, automating journal entries and flagging any unmatched items for review, often with AI assistance.

Performance FAQs

▸ How do you manage Amazon SP-API rate limits effectively during peak seasons?
Our iPaaS utilizes intelligent queuing and throttling mechanisms. Workflows are designed to batch requests where possible, implement exponential backoff for retries, and prioritize event-driven triggers (webhooks) over frequent polling. This minimizes API calls and ensures operations stay within Amazon's limits, even during high-volume periods like Prime Day.

Customization FAQs

▸ Is it possible to customize the integration workflows to fit our specific business rules for Prophet21 and Amazon?
Yes, extensive customization is a core capability. Our low-code iPaaS platform provides visual workflow builders and a powerful rules engine, allowing you to define custom data mappings, conditional logic, and unique business rules without extensive coding. This ensures the integration aligns perfectly with your specific Prophet21 configurations and Amazon selling strategies.

Security FAQs

▸ What security measures are in place for handling sensitive Amazon Seller Central data and Prophet21 access?
We adhere to enterprise-grade security. This includes secure management of OAuth 2.0 refresh tokens (never hardcoded), least-privilege access, encryption of data in transit (TLS) and at rest (AES-256), robust logging and monitoring for suspicious activity, and strict compliance with data privacy regulations like GDPR and CCPA, especially for customer PII.

AI FAQs

▸ How does AI enhance the Epicor Prophet21 and Amazon Seller Central integration?
AI augments integrations by providing automated data validation, anomaly detection in orders or inventory, intelligent mapping suggestions between complex schemas, predictive analytics for pricing, and even autonomous exception handling. This leads to higher data quality, proactive operational management, and reduced manual intervention.

Use Cases FAQs

▸ Can this integration support Amazon FBA (Fulfillment by Amazon) workflows?
Absolutely. The iPaaS can integrate FBA processes such as creating inbound shipments from your Prophet21 transfer orders, tracking FBA inventory within Amazon's fulfillment network, and synchronizing FBA order fulfillment updates back to Prophet21. This provides a unified view of inventory and order status, regardless of the fulfillment channel.
Pricing

Simple, transparent pricing for Epicor Prophet 21 + & Amazon Seller Central | Real-time Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Prophet 21 + & Amazon Seller Central | Real-time Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo