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Unify Epicor Prophet21 & Cybersource: Seamless Payments, ERP Sync & Fraud Protection

Automate your entire order-to-cash cycle, from secure Cybersource payments to real-time financial reconciliation in Epicor Prophet21, powered by a modern iPaaS.

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The Challenge

The Disconnect Between Payments & ERP: Manual Hassles, Risk & Delays

Managing online payments and financial records across disparate systems like Cybersource and Epicor Prophet21 creates significant operational challenges. Without a robust integration, businesses face a cascade of inefficiencies, security risks, and delays that impact profitability and customer satisfaction.

  • Manual data entry of payment details into Prophet21, leading to errors and delays.
  • Disjointed payment processing and ERP sales order creation, slowing down fulfillment.
  • Complex and time-consuming daily reconciliation of Cybersource settlements with Prophet21's General Ledger.
  • Delayed or inconsistent application of refunds and chargebacks across systems.
  • Inability to leverage Cybersource's real-time fraud insights for immediate action within ERP workflows.
  • Maintaining PCI DSS compliance becomes more challenging with fragmented payment data handling.
  • Lack of a unified customer payment history across sales and finance.
Integration Diagram
Solution Illustration
The Solution

Seamlessly Connect Epicor Prophet21 & Cybersource with an Intelligent iPaaS

Our iPaaS solution provides a robust, low-code platform to build a secure, real-time integration between Epicor Prophet21 and Cybersource. This empowers your business to automate payment workflows, enhance fraud protection, and ensure accurate financial data synchronization, all while maintaining PCI DSS compliance.

  • Bi-directional data synchronization for key entities.
  • Real-time event-driven processing via Cybersource webhooks.
  • Automated sales order creation in Prophet21 from Cybersource payments.
  • Comprehensive refund and chargeback management.
  • AI-enhanced fraud decision integration and workflow automation.
Implementation Timeline

Go live with Epicor Prophet21 & Cybersource: + Payments & ERP Sync in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Prophet21 & Cybersource: and Payments & ERP Sync, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Prophet21 & Cybersource: + Payments & ERP Sync deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bi-directional data synchronization for key entities.
  • Real-time event-driven processing via Cybersource webhooks.
  • Automated sales order creation in Prophet21 from Cybersource payments.
  • Comprehensive refund and chargeback management.
  • AI-enhanced fraud decision integration and workflow automation.
  • Scheduled daily settlement reconciliation to Prophet21 GL.
  • Secure tokenization of payment methods for recurring billing.

Technical Integration Details: Connecting Epicor Prophet21 & Cybersource

Our iPaaS provides the robust framework for a secure, scalable, and efficient integration between Epicor Prophet21 and Cybersource. This section outlines the technical approach, data flow, and key touchpoints.

Data Flow Steps

API Credential Setup: Configure API keys and secrets for both Cybersource (HTTP Signature) and Epicor Prophet21 (typically REST/SOAP API keys/OAuth) within the iPaaS secure vault.

Connector Configuration: Utilize pre-built iPaaS connectors for Cybersource and Epicor Prophet21, streamlining initial connectivity.

Webhook Listener Setup: Configure iPaaS to receive real-time event notifications (webhooks) from Cybersource for critical events like payment success, failure, refunds, and fraud decisions.

Data Model Harmonization: Define a canonical data model within the iPaaS for `Order`, `Payment Transaction`, `Customer Profile`, and `Refund` entities, facilitating consistent mapping.

Workflow Design: Visually design integration flows (e.g., 'eCommerce Order to Prophet21 Sales Order via Cybersource Payment') using the low-code canvas.

Mapping & Transformation: Map fields between Cybersource and Prophet21 schemas. Implement transformation rules for data normalization, currency conversion, and status mapping.

Error Handling & Monitoring: Configure robust error handling, retry logic, and real-time alerts within the iPaaS for any transaction failures or discrepancies.

Deployment & Testing: Deploy integration flows through Dev/QA/Prod environments, rigorously testing all scenarios in a sandbox before live activation.

Data Touchpoints

Order: From eCommerce to Cybersource (for payment context) to Epicor Prophet21 (as Sales Order).
Payment Transaction: Cybersource (authorization, capture, sale) to Epicor Prophet21 (as Payment Application or GL entry).
Refund: Initiated from eCommerce/Prophet21, processed by Cybersource, updated in Epicor Prophet21 (as Credit Memo/GL adjustment).
Customer Profile: Sync of billing/shipping addresses and Cybersource token IDs between CRM/Prophet21 and Cybersource.
Settlement Batch: Cybersource (daily report) to Epicor Prophet21 (as General Ledger entries).
Fraud Case: Cybersource (decision) to iPaaS (for workflow orchestration) and potentially Epicor Prophet21 (for order hold/status update).

"The integration architecture features the iPaaS as the central orchestration layer. eCommerce platforms send order data to the iPaaS, which then calls Cybersource for payment processing. Upon successful payment, Cybersource notifies the iPaaS via webhook, prompting the iPaaS to create or update records in Epicor Prophet21 (e.g., Sales Order, Invoice, Customer). Daily, the iPaaS pulls settlement reports from Cybersource and posts aggregated journal entries to Prophet21's General Ledger. Fraud alerts from Cybersource also trigger workflows in the iPaaS to update Prophet21 or notify personnel."

Pricing

Simple, transparent pricing for Epicor Prophet21 & Cybersource: + Payments & ERP Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Prophet21 & Cybersource:

Integrating Epicor Prophet21 & Cybersource: fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Epicor Prophet21 and Cybersource

Seamless data flow relies on precise mapping of core business entities between Cybersource and Epicor Prophet21. Our iPaaS provides a visual mapping canvas, enhanced with AI, to ensure data integrity and consistency.

Payment Transaction (Cybersource) / Payment Application (Prophet21)

Represents a single payment event (auth, capture, sale, refund, void) in Cybersource, which needs to be recorded as a payment application against an invoice or a journal entry in Prophet21.

Epicor Prophet21 & Cybersource: Fields

Invoice (invoiceId, balanceDue, status) Sales Order (orderId, totalAmount, status) Journal Entry (glAccount, debitCredit, amount, description)

Payments & ERP Sync Fields

transactionId merchantDefinedData (for orderId, customerId) amount currency cardType cardLast4Digits status authCode reasonCode requestID paymentMethod

Mapping Notes

`transactionId` from Cybersource is typically stored in a custom field on the Prophet21 Sales Order or Payment record for traceability. The `amount` and `currency` must match. Cybersource `status` (e.g., 'AUTHORIZED', 'SETTLED') maps to Prophet21's payment application status.

Next Steps

See Epicor Prophet21 & Cybersource: + Payments & ERP Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order to Payment & ERP Sales Order

A customer places an order on an eCommerce platform, initiating a Cybersource payment authorization and capture, which then triggers the creation of a sales order in Epicor Prophet21. The iPaaS orchestrates the secure flow of order and payment data.

Integration Steps:

  1. 0 Customer checks out on eCommerce site.
  2. 1 iPaaS sends order details to Cybersource for payment processing.
  3. 2 Cybersource returns successful payment transaction details (transactionId, amount, status).
  4. 3 iPaaS maps Cybersource payment data and eCommerce order details to Epicor Prophet21 Sales Order schema.
  5. 4 iPaaS creates a new Sales Order in Epicor Prophet21, linking the Cybersource transaction ID for traceability.
  6. 5 Prophet21 initiates order fulfillment.

Business Outcome

Real-time order processing, instant sales visibility in ERP, reduced manual data entry, improved order fulfillment speed.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate payment capture and sales order creation, reducing processing time and improving cash flow.
Enhanced Fraud Protection
Integrate Cybersource's real-time fraud decisions with Prophet21 workflows for immediate, intelligent responses.
Streamlined Financial Reconciliation
Automate daily Cybersource settlement posting to Prophet21 GL, cutting reconciliation time by hours.
Improved Data Accuracy & Compliance
Eliminate manual data entry errors and ensure PCI DSS compliance with secure tokenization.
Boosted Operational Efficiency
Free up finance and operations teams from repetitive tasks, allowing them to focus on strategic initiatives.
Unified Customer Payment Experience
Provide consistent payment options and faster service by syncing customer and payment data.
✨

Accelerated Order-to-Cash Cycle

30% Faster Order Processing

📋 What You Get

Automate payment capture and sales order creation, reducing processing time and improving cash flow.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /api/v1/SalesOrders Create new Sales Orders in Epicor Prophet21 based on successful Cybersource payments.
POST/PUT /api/v1/Customers Create or update customer records, including storing Cybersource token IDs.
POST /api/v1/Invoices/{invoiceId}/Payments Apply payments to existing invoices in Prophet21.
POST /api/v1/JournalEntries Post daily settlement reconciliation entries to the General Ledger.
PUT /api/v1/SalesOrders/{orderId}/Status Update Sales Order status (e.g., 'On Hold' for fraud review) in Prophet21.

⚡ Transformation Logic

  • Currency Conversion: Automatically convert transaction amounts to Epicor Prophet21's base currency if Cybersource processes in multiple currencies.
  • Status Mapping: Translate Cybersource payment statuses (e.g., 'AUTHORIZED', 'SETTLED', 'DECLINED') to corresponding Epicor Prophet21 order/payment statuses.
  • Address Normalization: Standardize billing and shipping address formats for consistency between systems.
  • Product ID Lookup: Map eCommerce product SKUs to Epicor Prophet21 item IDs for accurate Sales Order line item creation.
  • GL Account Mapping: Define rules to map Cybersource transaction types (sales, refunds, fees) to specific General Ledger accounts in Prophet21.
  • Custom Field Population: Automatically populate custom fields in Prophet21 (e.g., for Cybersource `transactionId`, `cardLast4Digits`).

🛡️ Error Handling

  • Cybersource Payment Failure: iPaaS captures Cybersource `reasonCode`, updates eCommerce/Prophet21 with 'Payment Failed' status, and alerts customer service.
  • Prophet21 Sales Order Creation Failure: iPaaS logs the Prophet21 API error, re-queues the order for retry (if transient), or sends it to a dead-letter queue for manual review.
  • Data Mismatch: If a required field from Cybersource cannot be mapped to Prophet21 (e.g., missing product ID), the transaction is flagged, and an alert is sent.
  • Duplicate Transaction: Idempotency ensures duplicate Cybersource requests don't result in double charges. If Prophet21 detects a duplicate, it's logged and handled gracefully.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General FAQs

▸ What is Cybersource and how does it fit into my enterprise ecosystem?
Cybersource, a Visa solution, is a global payment management platform offering payment gateway, fraud management, and payment security services. In an enterprise ecosystem, it acts as the secure conduit for processing all digital payments, integrating with your eCommerce platform (for online sales), Epicor Prophet21 (for financial reconciliation), CRM (for customer payment profiles), and billing systems (for subscriptions).

iPaaS Benefits FAQs

▸ Why should I integrate Cybersource with Epicor Prophet21 using an iPaaS instead of custom code?
An iPaaS provides a scalable, low-code/no-code environment for connecting Cybersource to Epicor Prophet21 and all your enterprise systems. It offers pre-built connectors, robust data mapping, error handling, and monitoring, significantly reducing development time, maintenance costs, and technical debt compared to custom-coded point-to-point integrations. It also centralizes orchestration and governance, which is vital for complex ERP-payment integrations.

Fraud Management FAQs

▸ How does iPaaS enhance Cybersource's fraud management capabilities for Epicor Prophet21?
iPaaS can ingest fraud decisions from Cybersource Decision Manager in real-time via webhooks. It can then orchestrate automated responses across systems – such as holding an order in Epicor Prophet21, creating a review task in CRM, notifying a fraud analyst via Slack, or even triggering an AI model for further risk assessment, creating a more dynamic and efficient fraud workflow that directly impacts your ERP operations.

Security & Compliance FAQs

▸ Is Cybersource integration with Epicor Prophet21 PCI DSS compliant when using an iPaaS?
Yes, when implemented correctly. The key is to ensure that your iPaaS and Epicor Prophet21 (and other internal systems) never store or process raw cardholder data. By leveraging Cybersource's tokenization services (e.g., Secure Acceptance), your iPaaS only handles secure tokens, keeping sensitive data out of your environment and significantly reducing your PCI DSS scope for both Cybersource and Prophet21 interactions.

Financial Reconciliation FAQs

▸ Can I automate payment reconciliation between Cybersource and Epicor Prophet21's General Ledger with iPaaS?
Absolutely. iPaaS can be configured to automatically download daily settlement reports from Cybersource, parse the data (gross sales, refunds, fees, chargebacks), harmonize it with your Epicor Prophet21's chart of accounts, and then create corresponding journal entries or payment batches in your ERP's General Ledger. This dramatically speeds up financial close for Prophet21 and reduces manual effort.

Data Mapping FAQs

▸ What kind of data transformation is typically needed for Cybersource to Epicor Prophet21 integrations?
Data transformation often involves mapping eCommerce order fields to Cybersource payment request fields, converting currency formats, harmonizing customer addresses, and crucially, transforming Cybersource settlement data (gross sales, refunds, fees) into Epicor Prophet21-specific journal entry formats that align with your Chart of Accounts. iPaaS mapping engines are essential for these complex tasks.

Performance FAQs

▸ How do I handle Cybersource API rate limits and Epicor Prophet21 API performance in my integration?
iPaaS platforms provide features like queuing, batching, and intelligent retry mechanisms with exponential backoff. For high-volume scenarios with Cybersource, implementing asynchronous workflows and distributing requests helps manage rate limits. For Epicor Prophet21, the iPaaS carefully manages API call frequency and concurrency to avoid overwhelming the ERP system, ensuring smooth, uninterrupted service.

AI Capabilities FAQs

▸ Can AI help with Cybersource data mapping and validation for Epicor Prophet21?
Yes, AI can significantly augment data mapping by suggesting optimal field mappings between Cybersource and Epicor Prophet21 schemas based on historical data patterns. For validation, AI can detect anomalies in transaction data, flag potentially incorrect amounts or customer details before they are sent to Cybersource or posted to Prophet21, improving data quality and reducing errors in your ERP.
Pricing

Simple, transparent pricing for Epicor Prophet21 & Cybersource: + Payments & ERP Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Prophet21 & Cybersource: + Payments & ERP Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo