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Unlock Unified Digital Commerce: Infor M3 & Kentico Integration

Connect your Infor M3 ERP with Kentico eCommerce and DXP for automated workflows, real-time data sync, and unparalleled operational efficiency. Drive growth and enhance customer experiences.

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The Challenge

The Disconnect: Why Fragmented Systems Hinder Your Growth

Operating Infor M3 and Kentico as isolated systems creates significant operational inefficiencies, data discrepancies, and a disjointed customer experience. Manual processes become bottlenecks, hindering your ability to scale and respond to market demands.

  • Manual order entry from Kentico into Infor M3 leads to errors, delays, and high operational costs.
  • Out-of-sync inventory levels between M3 and Kentico result in overselling, backorders, and customer dissatisfaction.
  • Inconsistent customer data across systems prevents personalized marketing and unified customer service.
  • Delayed product updates from Infor M3 to Kentico impact time-to-market for new offerings and promotions.
  • Lack of real-time financial visibility from eCommerce sales into M3's General Ledger.
Integration Diagram
Solution Illustration
The Solution

The Solution: Real-time M3 & Kentico Integration with iPaaS

Our powerful iPaaS solution provides a centralized, intelligent hub to seamlessly connect Infor M3 and Kentico. We leverage an API-first, event-driven architecture, ensuring real-time data flow, robust error handling, and scalable performance to unify your ERP and DXP.

  • Bi-directional data synchronization for key entities.
  • Pre-built connectors for Infor M3 and Kentico.
  • Low-code/no-code visual workflow designer.
  • AI-assisted data mapping and validation.
  • Real-time monitoring and alert systems.
Implementation Timeline

Go live with Infor M3 & Kentico: + Streamline eCommerce & ERP Sync in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Infor M3 & Kentico: and Streamline eCommerce & ERP Sync, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Infor M3 & Kentico: + Streamline eCommerce & ERP Sync deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bi-directional data synchronization for key entities.
  • Pre-built connectors for Infor M3 and Kentico.
  • Low-code/no-code visual workflow designer.
  • AI-assisted data mapping and validation.
  • Real-time monitoring and alert systems.
  • Secure, compliant, and scalable cloud infrastructure.

Technical Integration Details: Connecting Infor M3 and Kentico

Our integration solution leverages a modern iPaaS as the central orchestration layer, ensuring secure, scalable, and real-time data exchange between Infor M3 and Kentico. This API-first approach utilizes the strengths of both platforms to create a resilient and high-performing digital ecosystem.

Data Flow Steps

Secure API Connectivity: Establish authenticated connections to Infor M3 via Infor OS and M3 APIs (e.g., OIS100MI) and to Kentico via its REST/GraphQL APIs and webhooks.

Event-Driven Triggers: Configure Kentico webhooks (e.g., for new orders) and Infor ION (for M3 business events like inventory updates) to initiate integration workflows instantly.

Data Transformation & Harmonization: Utilize the iPaaS's visual mapping engine to transform and validate data schemas between Infor M3's detailed data model and Kentico's flexible entities, ensuring consistency.

Workflow Orchestration: Design complex, multi-step workflows within the iPaaS to manage the end-to-end data flow, including conditional logic, error handling, and retries.

Deployment & Monitoring: Deploy integrations across development, QA, and production environments with version control and monitor performance and data integrity through centralized dashboards.

Data Touchpoints

Infor M3: Customer (CRS610), Product / Item (MMS200), Sales Order (OIS100), Inventory Balance (MMS080), Invoice (OIS300), General Ledger Entry (GLS200).
Kentico: Product, Order, Customer/User, Inventory Item, Payment Transaction, Marketing Contact, Shipping Method.

"The integration architecture features a central iPaaS acting as the middleware. Kentico eCommerce initiates workflows (e.g., new order) via webhooks to the iPaaS. The iPaaS then orchestrates calls to Infor M3 APIs (e.g., OIS100MI to create a Sales Order). Conversely, Infor M3 (via Infor ION or direct API events) pushes data like inventory updates (MMS080) to the iPaaS, which then updates Kentico via its APIs (e.g., /rest/ecommerce/v1/products/{sku}). All data flow is bi-directional where necessary, with robust error handling and monitoring."

Pricing

Simple, transparent pricing for Infor M3 & Kentico: + Streamline eCommerce & ERP Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Infor M3 & Kentico:

Integrating Infor M3 & Kentico: fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Infor M3 and Kentico

Seamless data flow relies on precise mapping of core business entities between Infor M3 and Kentico. Our iPaaS provides visual mapping tools, augmented by AI, to ensure data integrity and consistency.

Customer

Representing a business partner or individual. Synchronizing customer profiles ensures unified records for sales, service, and marketing.

Infor M3 & Kentico: Fields

CUNO (Customer Number) CUNM (Customer Name) YREF (Your Reference) ADID (Address ID) PHNO (Phone Number) EMAL (Email) CRLM (Credit Limit) CUCL (Customer Class)

Streamline eCommerce & ERP Sync Fields

CustomerID Email FirstName LastName ShippingAddress BillingAddress RegistrationDate UserGroup Phone Company

Mapping Notes

Map Kentico's 'Email' to Infor M3's 'EMAL' for primary identification. Address fields require careful multi-field mapping. Consider 'CUNO' as the master identifier after initial sync. Deduplication logic is crucial, often based on email.

Next Steps

See Infor M3 & Kentico: + Streamline eCommerce & ERP Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End Order-to-Cash Automation

Automate the complete order lifecycle from Kentico DXP to Infor M3, ensuring rapid fulfillment and accurate financial reconciliation. This workflow typically starts with a customer placing an order on the Kentico eCommerce site.

Integration Steps:

  1. 0 Order Capture (Kentico): Customer places an order on Kentico; order details (OrderID, CustomerID, OrderItems, TotalPrice, Shipping/Billing Address) are captured.
  2. 1 Trigger Integration (iPaaS): A Kentico webhook for new orders immediately triggers an iPaaS workflow.
  3. 2 Customer Sync/Validation: iPaaS checks if the Customer (CRS610) exists in Infor M3. If not, it creates a new Customer using `CRS610MI/Add` or updates an existing one using `CRS610MI/Chg`.
  4. 3 Product Validation: iPaaS validates product SKUs (MMS200) and pricing from the order against Infor M3 data.
  5. 4 Sales Order Creation (Infor M3): iPaaS creates the Sales Order Header (OIS100MI/AddHead) and then individual Sales Order Lines (OIS100MI/AddLine) in Infor M3.
  6. 5 Inventory Deduction (Infor M3): Infor M3 automatically deducts inventory (MMS080) for the ordered items.
  7. 6 Order Status Updates (M3 to Kentico): As the order progresses through M3 (e.g., 'Picked', 'Packed', 'Shipped'), Infor ION events or M3 APIs trigger iPaaS to update the 'OrderStatus' in Kentico via `/rest/ecommerce/v1/orders/{orderId}`.

Business Outcome

Reduced order processing time by 70%, eliminated manual data entry errors, real-time order visibility for customers and internal teams, accurate revenue reporting in M3.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Data Consistency
Ensure accurate and up-to-date information for products, inventory, customers, and orders across Kentico and Infor M3.
Automated Order Processing
Streamline your order-to-cash cycle by automating sales order creation in M3 from Kentico, reducing manual effort and errors.
Enhanced Customer Experience
Provide customers with accurate stock availability, personalized offers, and timely order status updates, boosting satisfaction and loyalty.
Optimized Inventory Management
Prevent overselling and stockouts with real-time inventory synchronization from Infor M3 to Kentico, improving fulfillment efficiency.
Faster Time-to-Market
Quickly publish new products and promotions from Infor M3 to your Kentico storefront, accelerating sales cycles.
Reduced Operational Costs
Eliminate manual data entry, reconciliation efforts, and associated errors, leading to significant cost savings and improved productivity.
Data-Driven Insights
Gain a holistic view of your business performance by unifying sales, inventory, and financial data, enabling smarter strategic decisions.
✨

Real-time Data Consistency

99.9% Data Accuracy

📋 What You Get

Ensure accurate and up-to-date information for products, inventory, customers, and orders across Kentico and Infor M3.

💼 Business Impact

This benefit directly contributes to 99.9% improvement in Data Accuracy, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
GET /m3/api-rest/execute/MMS200MI/GetItmBasic Retrieve basic item (product) master data from Infor M3 for eCommerce catalog sync.
POST /m3/api-rest/execute/OIS100MI/AddHead Create a new Sales Order Header in Infor M3, foundational for eCommerce order ingestion.
POST /m3/api-rest/execute/OIS100MI/AddLine Add a new Sales Order Line to an existing Sales Order in Infor M3.
POST /m3/api-rest/execute/CRS610MI/Add Create a new Customer Master record in Infor M3, essential for CRM or eCommerce customer sync.
GET /m3/api-rest/execute/MMS080MI/LstItemBal List item balances (inventory levels) from Infor M3 for a specific warehouse, critical for real-time stock updates.
POST /m3/api-rest/execute/GLS200MI/Add Post General Ledger Journal Entries into Infor M3, used for financial integrations from sub-ledgers (e.g., payment reconciliation).

⚡ Transformation Logic

  • Data Type Conversion: Convert M3 numeric types to Kentico's expected string or decimal formats.
  • Field Concatenation/Splitting: Combine Kentico First/Last Name into M3 Customer Name; split M3 address lines into Kentico's structured address fields.
  • Lookup Table Mapping: Map M3 Item Group (ITCL) codes to Kentico Category IDs using pre-defined lookup tables within the iPaaS.
  • Conditional Logic: Apply different pricing rules based on customer groups or product types, dynamically transforming M3 prices for Kentico.
  • Default Value Assignment: Assign default values for non-mandatory fields in target systems if source data is missing.

🛡️ Error Handling

  • M3 API Unavailable: iPaaS retries with exponential backoff; if persistent, message goes to DLQ, and alert is triggered.
  • Invalid Data from Kentico: Data validation rules in iPaaS catch malformed data (e.g., non-numeric price), prevent M3 commit, log error, and alert.
  • SKU Mismatch: If Kentico order item SKU doesn't exist in M3, iPaaS flags as error, sends to DLQ, and alerts fulfillment team.
  • Rate Limit Exceeded: iPaaS automatically throttles requests, queues messages, and retries when limits reset.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Infor M3 with Kentico eCommerce?
The most effective way is through a modern Integration Platform as a Service (iPaaS). This enables API-first, event-driven synchronization for entities like orders, inventory, products, and customers, ensuring real-time data flow and robust error handling between Infor M3 and your Kentico storefront. It avoids brittle point-to-point connections.

Technical FAQs

▸ Does Infor M3 support real-time integrations with Kentico?
Yes, Infor M3 supports real-time integrations primarily through Infor ION (Intelligent Open Network) and its rich set of APIs. ION allows M3 to publish business events (e.g., new sales order, inventory update) that an iPaaS can subscribe to and act upon instantly, facilitating near real-time data synchronization with Kentico.

Data Management FAQs

▸ How does an iPaaS handle complex data transformations between Infor M3 and Kentico?
An iPaaS with a powerful mapping engine is essential. It provides graphical interfaces to define complex data transformations, validations, and business rules, ensuring data from Kentico conforms to Infor M3's specific schema and vice-versa. AI-augmented mapping can even suggest optimal transformations, simplifying the process.

Entities FAQs

▸ What are the key entities synchronized between Infor M3 and Kentico?
Commonly synchronized entities include: Infor M3 Customer (CRS610) and Kentico Customer/User; Infor M3 Product (MMS200) and Kentico Product; Infor M3 Sales Order (OIS100) and Kentico Order; and Infor M3 Inventory Balance (MMS080) and Kentico Inventory Item. Financial transactions and marketing contacts can also be synchronized.

AI Benefits FAQs

▸ How can AI enhance my Infor M3 and Kentico integration workflows?
AI can augment these integrations by providing intelligent data validation, anomaly detection (e.g., suspicious orders), automated exception handling (e.g., suggesting fixes for failed product updates), predictive insights (e.g., inventory forecasting), and even recommending optimal data mappings, reducing manual effort and improving data quality.

Security FAQs

▸ What are the security considerations for integrating Infor M3 and Kentico?
Security is paramount. Considerations include using OAuth 2.0/token-based authentication via Infor OS and Kentico APIs, enforcing least privilege access, encrypting all data in transit (TLS 1.2+), implementing IP whitelisting, and ensuring compliance with data privacy regulations (e.g., GDPR, PCI DSS) for all data flowing in and out of both systems.

Development FAQs

▸ Can I use low-code/no-code tools to build Infor M3 and Kentico integrations?
Absolutely. Modern iPaaS platforms offer low-code/no-code interfaces, empowering business analysts and citizen integrators to design, deploy, and manage complex Infor M3 and Kentico workflows using visual tools. This significantly accelerates integration development and reduces reliance on specialized developers, especially for common tasks like data mapping and workflow orchestration.

Error Handling FAQs

▸ How do I manage errors and failures in Infor M3 and Kentico integration workflows?
Implement robust error handling within your iPaaS, including comprehensive logging, configurable retry mechanisms with exponential backoff, dead-letter queues for unprocessable messages, and automated alerting. AI can further assist by identifying root causes and suggesting auto-resolutions for common failures, ensuring data integrity and minimal downtime.
Pricing

Simple, transparent pricing for Infor M3 & Kentico: + Streamline eCommerce & ERP Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Infor M3 & Kentico: + Streamline eCommerce & ERP Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo