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Unify Kentico eCommerce & Microsoft Dynamics SL ERP

Automate Orders, Inventory, and Customer Data for Unprecedented Efficiency & Growth

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The Challenge

The Challenge of Disconnected eCommerce & ERP

In today's fast-paced digital economy, running a Kentico eCommerce store without a tight integration to your Microsoft Dynamics SL ERP creates significant operational hurdles. Manual data entry, data discrepancies, and delayed information flow hinder growth and impact customer satisfaction.

  • ❌ Manual Order Processing: Copying orders from Kentico to Dynamics SL is slow, error-prone, and unsustainable.
  • ❌ Inaccurate Inventory: Discrepancies between Kentico's stock levels and Dynamics SL lead to overselling or missed sales opportunities.
  • ❌ Fragmented Customer Data: Customer information isn't consistent across your sales and accounting systems, impacting personalization and service.
  • ❌ Delayed Financial Reconciliation: Manual matching of Kentico payments to Dynamics SL accounting entries consumes valuable time and resources.
  • ❌ Operational Bottlenecks: Lack of automation creates slowdowns in fulfillment, billing, and reporting, limiting scalability.
Integration Diagram
Solution Illustration
The Solution

Seamlessly Connect Kentico & Dynamics SL with iPaaS

Our powerful Integration Platform as a Service (iPaaS) provides the intelligent bridge between your Kentico DXP and Microsoft Dynamics SL ERP. It orchestrates automated, real-time data flows, transforming your disconnected systems into a unified, high-performance digital ecosystem.

  • 🚀 Real-time Order Automation: From Kentico checkout to Dynamics SL sales order in moments.
  • 🔄 Bidirectional Inventory Sync: Keep Kentico stock levels perfectly aligned with Dynamics SL.
  • 👥 Unified Customer Master: Consolidate customer profiles for a 360-degree view.
  • 💰 Automated Payment Reconciliation: Streamline posting of Kentico payments to Dynamics SL.
  • 📦 Product Information Sync: Ensure consistent product data and pricing across platforms.
Implementation Timeline

Go live with Kentico & Dynamics SL: + Streamline eCommerce & ERP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Kentico & Dynamics SL: and Streamline eCommerce & ERP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Kentico & Dynamics SL: + Streamline eCommerce & ERP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • 🚀 Real-time Order Automation: From Kentico checkout to Dynamics SL sales order in moments.
  • 🔄 Bidirectional Inventory Sync: Keep Kentico stock levels perfectly aligned with Dynamics SL.
  • 👥 Unified Customer Master: Consolidate customer profiles for a 360-degree view.
  • 💰 Automated Payment Reconciliation: Streamline posting of Kentico payments to Dynamics SL.
  • 📦 Product Information Sync: Ensure consistent product data and pricing across platforms.
  • 🧠 AI-Powered Data Validation: Automatically detect and correct data anomalies.
  • 🛠️ Low-Code Workflow Design: Visually build and manage complex integrations.

Deep Dive: Kentico & Microsoft Dynamics SL Integration Architecture

Our integration framework leverages a modern iPaaS to provide a secure, scalable, and resilient bridge between Kentico and Microsoft Dynamics SL. This architecture ensures optimal performance and data integrity across your enterprise.

Data Flow Steps

1. Connectors: Establish secure, authenticated connections to Kentico's REST/GraphQL APIs and Dynamics SL's Web Services/SDK (or via a secure agent for on-premise instances).

2. Event Triggers: Configure Kentico webhooks (e.g., for new orders, customer updates) or scheduled polls for Dynamics SL (e.g., inventory changes) to initiate workflows.

3. Data Extraction: The iPaaS extracts relevant data entities (Orders, Customers, Products, Inventory) from the source system.

4. Transformation & Mapping: Data is transformed and mapped using visual tools to align with the target system's schema and business rules. AI-assisted mapping accelerates this process.

5. Validation: AI-powered and rule-based validation checks ensure data quality and integrity before processing.

6. Orchestration: The iPaaS workflow engine orchestrates the sequence of operations, including conditional logic, error handling, and retries.

7. Data Delivery: Transformed and validated data is securely delivered to the target system via its respective APIs/SDKs.

8. Monitoring & Alerting: All integration activities are continuously monitored, with alerts for failures or performance issues.

Data Touchpoints

Kentico: Orders, OrderItems, Customers/Users, Products, Inventory Items, Payment Transactions, Marketing Contacts.
Dynamics SL: Sales Orders, Customers, Inventory, Accounts Receivable, General Ledger, Cash Receipts.

"A central iPaaS acts as the orchestrator. Kentico DXP sends real-time events (Orders, Customers) to the iPaaS via webhooks. The iPaaS processes these, transforms the data, and creates corresponding records in Dynamics SL ERP via its Web Services/SDK. Conversely, Dynamics SL sends inventory updates to the iPaaS (either via scheduled sync or custom events), which then updates Kentico's product stock levels via its APIs. All communication is secured with TLS and API authentication."

Pricing

Simple, transparent pricing for Kentico & Dynamics SL: + Streamline eCommerce & ERP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Kentico & Dynamics SL:

Integrating Kentico & Dynamics SL: fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Field-Level Mappings

Understanding how core business entities map between Kentico and Microsoft Dynamics SL is crucial for a successful integration. Our iPaaS provides the tools to define, transform, and validate these mappings at a granular level.

Product

Represents an item available for sale in Kentico's eCommerce module, including its attributes, pricing, and inventory. Critical for synchronization with Dynamics SL's Inventory module.

Kentico & Dynamics SL: Fields

[field, InvtID],[description, Unique Inventory ID (SKU)] [field, Descr],[description, Product Description] [field, UnitCost],[description, Cost of the item] [field, UnitPrice],[description, Selling Price] [field, ItemClassID],[description, Product Category] [field, StkUnit],[description, Stocking Unit of Measure]

Streamline eCommerce & ERP Fields

[field, SKU],[description, Stock Keeping Unit] [field, ProductName],[description, Name of the product] [field, Price],[description, Selling price] [field, ProductDescription],[description, Detailed description] [field, Category],[description, Product category] [field, IsPublished],[description, Visibility status]

Mapping Notes

Kentico's 'SKU' is the primary identifier for 'InvtID' in Dynamics SL. 'ProductName' and 'ProductDescription' from Kentico often map to 'Descr' in SL. Pricing ('Price' vs. 'UnitPrice') requires a defined master system. Category mapping needs careful alignment between Kentico 'Category' and Dynamics SL 'ItemClassID'.

Next Steps

See Kentico & Dynamics SL: + Streamline eCommerce & ERP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

New eCommerce Order Processing

When a customer places an order on your Kentico eCommerce site, the integration automatically creates a corresponding sales order in Microsoft Dynamics SL, initiating fulfillment and invoicing workflows.

Integration Steps:

  1. 0 Customer completes checkout on Kentico.
  2. 1 Kentico's 'Order_Insert' webhook triggers the iPaaS.
  3. 2 iPaaS extracts 'Order', 'Customer', 'OrderItem', and 'Payment Transaction' data.
  4. 3 Data is transformed to Dynamics SL's Sales Order schema.
  5. 4 A new Sales Order is created in Dynamics SL.
  6. 5 Inventory is deducted in Dynamics SL for ordered items.
  7. 6 Order status updates (e.g., 'Shipped') can be pushed back to Kentico.

Business Outcome

Real-time order processing, reduced manual entry, faster fulfillment, and accurate financial records from the moment of sale.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Automate Order-to-Cash Cycle
Eliminate manual order entry errors and accelerate order fulfillment by automating the flow of new eCommerce orders from Kentico directly into Dynamics SL for processing, invoicing, and fulfillment.
Achieve Real-time Inventory Accuracy
Synchronize inventory levels between Dynamics SL and Kentico in real-time or near real-time, preventing overselling, reducing stock-outs, and improving customer satisfaction with accurate product availability.
Gain a Unified Customer View
Ensure consistent customer profiles across Kentico and Dynamics SL, enabling personalized marketing, streamlined customer service, and accurate billing and accounting records.
Streamline Financial Reconciliation
Automate the posting of Kentico payment transactions and refunds directly into Dynamics SL, simplifying accounting processes and accelerating your financial close cycles.
Boost Operational Efficiency & Scalability
Free your teams from repetitive, manual tasks. Automated workflows reduce operational bottlenecks, allowing your business to scale its Kentico eCommerce operations without increasing administrative overhead.
Enhance Data Quality with AI
Leverage AI-powered validation, anomaly detection, and intelligent mapping to ensure data flowing between Kentico and Dynamics SL is consistently accurate, complete, and reliable.
✨

Automate Order-to-Cash Cycle

80% Reduction in manual order entry

📋 What You Get

Eliminate manual order entry errors and accelerate order fulfillment by automating the flow of new eCommerce orders from Kentico directly into Dynamics SL for processing, invoicing, and fulfillment.

💼 Business Impact

This benefit directly contributes to 80% improvement in Reduction in manual order entry, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose

⚡ Transformation Logic

  • Order Totals: Ensure Kentico 'TotalPrice' accurately maps to Dynamics SL 'OrdAmt', accounting for taxes, shipping, and discounts.
  • Address Standardization: Parse and reformat Kentico's address objects into Dynamics SL's discrete address fields (Addr1, City, State, Zip).
  • SKU Mapping: Validate Kentico 'SKU' against Dynamics SL 'InvtID' and handle cases where SKUs might differ or require a lookup table.
  • Status Mapping: Translate Kentico 'OrderStatus' values (e.g., 'New', 'Processing', 'Completed') to Dynamics SL's corresponding sales order statuses.
  • Payment Method Mapping: Map Kentico 'PaymentMethod' (e.g., 'Credit Card', 'PayPal') to appropriate Dynamics SL payment terms or GL accounts for reconciliation.
  • Date/Time Conversion: Standardize date and time formats between systems.

🛡️ Error Handling

  • API Rate Limit Exceeded: Kentico's API rejects requests due to high volume. iPaaS implements exponential backoff and retries.
  • Invalid Data Format: Kentico sends an order with a malformed address. iPaaS validates and flags, potentially correcting or routing to DLQ.
  • Dynamics SL Service Unavailability: Dynamics SL Web Services are temporarily down. iPaaS retries with backoff; if persistent, alerts and queues messages.
  • SKU Mismatch: An order contains a product SKU not found in Dynamics SL. iPaaS flags the order, potentially holding it for manual resolution.
  • Network Interruption: Temporary loss of connectivity between iPaaS and either system. iPaaS queues messages and retries automatically.
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is Kentico's role in a modern enterprise integration landscape?
Kentico acts as a powerful Digital Experience Platform (DXP) and the 'head' of your digital customer interactions. It integrates with backend systems like ERPs (e.g., Dynamics SL), CRMs, and PIMs via iPaaS to provide personalized content, drive eCommerce, and manage marketing automation, unifying the customer journey across the enterprise.

Order Management FAQs

▸ How does this integration handle new eCommerce orders from Kentico to Dynamics SL?
New orders placed in Kentico eCommerce trigger a real-time event (webhook) to the iPaaS. The iPaaS then extracts, transforms, and validates the order data before creating a corresponding Sales Order in Microsoft Dynamics SL, ensuring immediate processing, inventory deduction, and financial tracking.

Inventory Management FAQs

▸ Can I synchronize inventory levels between Dynamics SL and Kentico in real-time?
Yes, the integration supports near real-time or real-time inventory synchronization. Inventory updates originating in Dynamics SL (e.g., sales, receipts) are pushed via the iPaaS to update product stock levels in Kentico, preventing overselling and ensuring accurate product availability for your customers.

Challenges & Solutions FAQs

▸ What are the common challenges when integrating Kentico with Dynamics SL?
Common challenges include reconciling disparate data schemas (e.g., product attributes, customer addresses), ensuring real-time performance for high-volume transactions, handling complex business logic (e.g., pricing, promotions), and managing errors gracefully. A modern iPaaS addresses these with visual mapping, robust connectors, and advanced error handling.

AI in Integration FAQs

▸ How does AI enhance Kentico and Dynamics SL integrations?
AI can augment integrations by providing automated data validation, suggesting optimal data mappings, detecting anomalies (e.g., fraudulent orders, inconsistent product data), and offering predictive insights for better decision-making. It can also assist in self-healing capabilities for common error patterns.

Low-Code/No-Code FAQs

▸ Is low-code/no-code ideal for this integration?
Absolutely. By pairing Kentico and Dynamics SL with a modern low-code/no-code iPaaS, business users and citizen integrators can visually design, deploy, and manage complex integration workflows without extensive coding. This accelerates development, reduces IT burden, and allows for agile adaptation to business changes.

Security & Compliance FAQs

▸ How do I ensure data security and compliance (e.g., GDPR, PCI) in this integration?
Implement secure API authentication (OAuth, API keys), enforce HTTPS/TLS for all data in transit, and use an iPaaS with robust security features like data encryption, access controls, and auditing. Ensure your integration architecture supports data residency and consent management requirements, especially for PII and PCI data.

Customization FAQs

▸ Can the integration handle custom fields in Kentico and Dynamics SL?
Yes, a flexible iPaaS allows for mapping and synchronizing custom fields defined in both Kentico and Dynamics SL. This ensures that all unique business data, beyond standard fields, can flow seamlessly between the systems to support specific operational needs.
Pricing

Simple, transparent pricing for Kentico & Dynamics SL: + Streamline eCommerce & ERP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Kentico & Dynamics SL: + Streamline eCommerce & ERP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo