Keep Everyone in the Loop
Triangulation refers to someone buying an item on behalf of a user, but the user unknowingly supplying extra funds.
So, for instance, a seller offers an item on your international eCommerce site but with a significant markup. It might cost a hundred dollars on your platform, but they are selling it for 200 dollars.
When a customer purchases this item from the seller, they buy the item through your website with that customer's credit card. Essentially, the seller pockets the extra $100 without the customer ever knowing that they have been scammed.
To prevent triangulation, you need appropriate legal documentation and approval from all the parties involved. Once again, address verification can also help avoid this. Your system should be able to check if the payment information matches
the shipping address. Monitor "nonstandard" orders and determine parameters that might require a manual review of those orders. These parameters may include large orders, unusual orders compared to most orders placed on your platform, etc.
If you are new to international shipping, you may want to review all international orders manually. As your business grows, you may limit manual reviewing to specific orders. These may include orders placed at certain times of the day that
appear suspicious, or cases where the device detection did not match, etc. Anything you think is a red flag should trigger a manual review. If the manual review passes, then you may let the order go through.