Efficient and Secure Workflows
Diffent Methods of Providing Prescriptions
In addition, there needs to be a clear process for the user to actually provide the prescription. They should also be able to see the status on the prescription itself and where it currently is at in the approval workflow. Typically, there is some form of required human interaction in verifying the prescription.
It is physically possible to offer a prescription to users and, even if not initially, provide items that require specific prescriptions to purchase. This prescription requirement can become an advantage, as it creates a specific additional step in a streamlined and simple manner.
When obtaining a prescription, the user needs to clearly understand the process and the different methods for providing their prescription information. It can be as simple as the user taking a picture of their prescription and then uploading it to the site. From there, the prescription can be sent to the appropriate distribution list at the HIPAA eCommerce companies, administration, customer support, or the prescription group. The receiver would then need to complete a workflow verifying the products that that particular user should now have access to.