SECURING SENSITIVE DATA TO MAINTAIN PHI DATA SECURITY
HIPAA Compliant Emailing Best Practices
Once customers use your HIPAA compliant website, a logical next step is to send transactional emails out. This might include interactions such as order confirmations, possible product recommendations, expiration reminders, prescription subscriptions, or medical device sales. There may even be doctors’ updates made on behalf of the site or item recalls. Overall, there are many different things a user may need to get notifications for.
These types of transactional notifications must be handled properly so that they adhere to HIPAA compliance standards. The most common way to handle HIPAA email is to send the user a notification that does not include any HIPAA covered information. Time-sensitive warnings are allowed to let a recipient know how quickly they need to look at the notification behind the patient portal, but they cannot contain HIPAA data.
A common practice is to send the end-user a message which then provides a link for them to see the HIPAA covered material. By doing so, you are not actually sending any sensitive information in the email, and this keeps you within HIPAA guidelines. A user would then have to enter a password in their patient portal or at a medical eCommerce site to get to that information. This provides a layer of safety in case the email becomes compromised.
You must be incredibly careful about what you send in these transactional emails so that you follow HIPAA security best practices. At the same time, it is very important to be able to notify these users of key information they need to access for medical purposes.
EMR Integration Solutions & Email
Clarity always follows HIPAA security best practices, whether it involves HIPAA compliant web hosting or secure emails. Talk to us about the protection we can offer your business.
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