Relevancies to Consider for Each Item on the Checklist
There are certain options to keep in mind for each item in the checklist. In general, B2B eCommerce companies can delegate many of these research and planning activities to staff members, consultants and IT teams to accelerate the development process.
1. Sales Tax
Sales or use taxes might apply if a B2B company sells business supplies in the following situations: sales of these items in states where the company has a physical location, employees who work there or states where the company owns intangible property. Businesses might be required to register and remit taxes, or alternatively, to remit use taxes in states where they don't operate according to each state's rules. Research is needed to automate sales tax and use collections where applicable and to maintain resale certificates and allowable products that are nontaxable for companies that resell goods.
2. Carrier Accounts
Offering customers multiple carrier options within the website is a critical factor in B2B success because 61 percent of customers abandon sales when shipping costs exceed their budgets or reduce profits. Unlike B2C companies, B2B eCommerce platforms must offer their customers expanded carriers and shipping options including researching and applying unexpected shipping charges for customs duties and other variables. Drop-shipping and split-shipping are common, and shippers can vary by location. When changing or launching a website, it's important to review shipping options and decide what's needed for a robust platform.
3. Shipping Process
The shipping process for B2B orders can be enormously complex and involve multiple factors such as filing paperwork for customs approval, arranging split-shipping and drop-shipping, handling carrier changes for better getting better costs, managing the supply chain, optimizing faster deliveries and providing customers with desired use-friendly shipping integrations for calculating costs. Planners need to define their existing processes involved in shipping products and providing customer-friendly tools and to define any new features that they want to incorporate. Shipping is integral to eCommerce, so it's better to incorporate new shipping capabilities during development than trying to add them later, which increases costs and generates integration difficulties.