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Connect™

Unify Epicor Prophet21 & Clarity eCommerce: Real-time Data, Seamless Operations

Bridge your ERP and eCommerce platforms to automate workflows, eliminate manual errors, and elevate customer experiences.

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The Challenge

The Cost of Disconnected ERP and eCommerce Systems

Operating Epicor Prophet21 and Clarity eCommerce as separate silos creates significant operational inefficiencies, data discrepancies, and limits your business's ability to scale. Manual processes are not just slow; they're expensive and prone to critical errors.

  • Manual data entry of Clarity eCommerce orders into Prophet21 is time-consuming and error-prone.
  • Outdated inventory levels in Clarity eCommerce lead to oversells, backorders, and customer dissatisfaction.
  • Lack of a unified customer view across sales (Clarity) and accounting (Prophet21) hinders personalized engagement.
  • Complex and delayed reconciliation of eCommerce payments with Prophet21's General Ledger.
  • Slow and inefficient product data updates from Prophet21 to your Clarity eCommerce storefront.
  • Inability to quickly process returns and refunds, impacting customer loyalty.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: Epicor Prophet21 & Clarity eCommerce with an iPaaS

Our integration solution leverages a modern, AI-enhanced iPaaS (Integration Platform as a Service) to create a seamless, real-time connection between Epicor Prophet21 and Clarity eCommerce. This isn't just data transfer; it's intelligent workflow automation that transforms your entire commerce operation.

  • Real-time, Event-Driven Data Synchronization
  • Bidirectional Data Flow for Critical Entities
  • Automated Workflow Orchestration
  • Low-Code/No-Code Integration Design
  • AI-Powered Data Mapping and Validation
Implementation Timeline

Go live with Epicor Prophet21 & Clarity eCommerce + | Order & Inventory Sync in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both Epicor Prophet21 & Clarity eCommerce and | Order & Inventory Sync, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most Epicor Prophet21 & Clarity eCommerce + | Order & Inventory Sync deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Real-time, Event-Driven Data Synchronization
  • Bidirectional Data Flow for Critical Entities
  • Automated Workflow Orchestration
  • Low-Code/No-Code Integration Design
  • AI-Powered Data Mapping and Validation
  • Robust Error Handling and Monitoring

Integration Details: Architecture, Data Flow & Connectivity

This integration solution is built on a modern, API-first, event-driven architecture, orchestrated by an iPaaS. It ensures robust, scalable, and secure data exchange between Epicor Prophet21 and Clarity eCommerce.

Data Flow Steps

Connect Systems: Establish secure connections to Epicor Prophet21 and Clarity eCommerce using their respective APIs and authentication methods.

Define Workflows: Visually design automated workflows in the iPaaS for key processes like Order-to-Fulfillment, Inventory Sync, and Customer Sync.

Map Data: Use the iPaaS's mapping engine to define how data entities and fields translate between Prophet21 and Clarity eCommerce schemas.

Implement Business Logic: Apply transformation rules, conditional logic, and data validations to ensure data integrity and meet specific business requirements.

Configure Events & Triggers: Set up Clarity eCommerce webhooks to trigger workflows in real-time, and schedule Prophet21 data fetches where webhooks are not available.

Test & Deploy: Thoroughly test all integration flows in a sandbox environment, then deploy to production with version control.

Monitor & Optimize: Continuously monitor integration performance, proactively address errors, and optimize workflows for efficiency.

Data Touchpoints

Clarity eCommerce: Orders, Products, Customers, Inventory, Payment Transactions, Shipments, Returns, Coupons, Addresses, Invoices.
Epicor Prophet21: Sales Orders, Purchase Orders, Inventory, Customer Master, Product Master, General Ledger, Invoices, Shipments, RMAs.

"Clarity eCommerce (Order Created Event) --> iPaaS (Data Transformation & Validation) --> Epicor Prophet21 (Create Sales Order, Update Inventory) |<-- Prophet21 (Inventory Update) --> iPaaS (Transform) --> Clarity eCommerce (Update Inventory) |<-- Prophet21 (Shipment Update) --> iPaaS (Transform) --> Clarity eCommerce (Update Order Status)"

Pricing

Simple, transparent pricing for Epicor Prophet21 & Clarity eCommerce + | Order & Inventory Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating Epicor Prophet21 & Clarity eCommerce

Integrating Epicor Prophet21 & Clarity eCommerce fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Data Mapping for Epicor Prophet21 and Clarity eCommerce

Seamless data flow relies on precise mapping of common business entities between Epicor Prophet21 and Clarity eCommerce. Our iPaaS provides the tools and intelligence to manage these complex transformations.

Order

Represents a customer's purchase, including items, quantities, pricing, shipping, and payment details. Central to eCommerce operations and ERP fulfillment.

Epicor Prophet21 & Clarity eCommerce Fields

SalesOrderNo CustomerNo OrderDate OrderTotal OrderStatus ShipToAddress BillToAddress LineItems (PartNo, Quantity, UnitPrice, Tax) PaymentTerms ReferenceNo

| Order & Inventory Sync Fields

orderId customerId orderDate status totalAmount currency shippingAddress billingAddress lineItems (sku, quantity, unitPrice, tax) paymentInfo

Mapping Notes

Requires robust mapping for line item details (SKU to PartNo, quantity, unit price, tax), shipping methods, and payment details. Clarity's `orderId` often maps to Prophet21's `ReferenceNo` or a custom field for traceability.

Next Steps

See Epicor Prophet21 & Clarity eCommerce + | Order & Inventory Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

End-to-End Order-to-Fulfillment Sync

Automate the complete order lifecycle from Clarity eCommerce checkout to warehouse fulfillment and customer notification, ensuring real-time data consistency across all systems.

Integration Steps:

  1. 0 Customer places order on Clarity eCommerce.
  2. 1 Clarity webhook triggers iPaaS upon `order.created` event.
  3. 2 iPaaS transforms order data (line items, shipping, billing, payment) into Prophet21's Sales Order format.
  4. 3 Sales Order is created in Prophet21, reserving inventory.
  5. 4 Prophet21 initiates fulfillment process (picking, packing, shipping).
  6. 5 Shipment tracking details from Prophet21 are pushed back to Clarity eCommerce and customer.
  7. 6 Order status in Clarity eCommerce is updated to 'Shipped' or 'Completed'.

Business Outcome

Accelerated order processing, reduced manual errors, improved customer satisfaction with real-time updates, and faster revenue recognition.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Fulfillment
Automate the entire order lifecycle from Clarity eCommerce checkout to Prophet21 fulfillment, drastically reducing processing times.
Eliminate Manual Errors
Remove human error from data entry, ensuring accuracy in sales orders, inventory, and financial records within Prophet21.
Real-time Inventory Accuracy
Synchronize inventory levels between Prophet21 and Clarity eCommerce instantly, preventing oversells and optimizing stock.
Unified Customer 360 View
Consolidate customer data, order history, and preferences across both systems for personalized engagement and service.
Streamlined Financial Reconciliation
Automate the reconciliation of Clarity eCommerce payments with Prophet21's General Ledger, accelerating financial closes.
Enhanced Scalability & Agility
Scale your eCommerce operations seamlessly without increasing manual overhead, and adapt quickly to market changes.
Reduced Operational Costs
Significantly cut down on labor costs associated with manual data entry, error correction, and reconciliation.
✨

Accelerated Order-to-Fulfillment

50%+ Faster Order Processing

📋 What You Get

Automate the entire order lifecycle from Clarity eCommerce checkout to Prophet21 fulfillment, drastically reducing processing times.

💼 Business Impact

This benefit directly contributes to 50%+ improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST, GET, PUT /api/SalesOrders Create, retrieve, and update sales orders initiated from Clarity eCommerce. Essential for order fulfillment.
GET, PUT /api/Inventory Retrieve current stock levels and update inventory for products. Critical for preventing oversells.
POST, GET, PUT /api/Customers Synchronize customer master data, including contact details and addresses.
GET, PUT /api/Products Retrieve product master data (pricing, descriptions) and update if Prophet21 is not the master.
POST /api/Invoices Generate and post invoices based on Clarity eCommerce orders for financial reconciliation.
POST, GET, PUT /api/Shipments Update shipment details and tracking information in Prophet21 post-fulfillment, or retrieve for Clarity.

⚡ Transformation Logic

  • Field Mapping: Direct 1:1, 1:many, many:1 field mapping.
  • Data Type Conversion: Automatic conversion (e.g., string to integer, date format).
  • Conditional Logic: If-then-else statements for routing or data manipulation (e.g., 'if order total > X, then assign to special sales rep in Prophet21').
  • Lookups: Retrieve related data from a third system or internal database to enrich payload (e.g., retrieve tax rates).
  • Concatenation/Splitting: Combine or divide field values (e.g., split Clarity 'fullName' into Prophet21 'firstName' and 'lastName').
  • Default Values: Assign default values for missing but mandatory fields.
  • Calculations: Perform arithmetic operations (e.g., calculate total tax or discount amounts).

🛡️ Error Handling

  • API rate limit exceeded by Prophet21 or Clarity eCommerce.
  • Data validation failure (e.g., invalid SKU, missing mandatory field).
  • Network connectivity issues between iPaaS and systems.
  • Authentication token expiry.
  • Duplicate record creation attempt.
  • Business logic errors (e.g., incorrect conditional routing).
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What is the best way to integrate Epicor Prophet21 with Clarity eCommerce?
The optimal approach involves using a modern iPaaS platform. This allows you to leverage Clarity eCommerce's API-first architecture and Prophet21's integration capabilities to establish event-driven workflows, apply robust data mapping, and ensure seamless, real-time data flow for orders, inventory, customers, and financials.

Inventory Management FAQs

▸ Can I automate inventory synchronization between Prophet21 and Clarity eCommerce?
Absolutely. Using an iPaaS, you can set up real-time, bidirectional inventory synchronization. When stock levels change in Prophet21, an event triggers an update to Clarity eCommerce via API, preventing oversells. Conversely, orders in Clarity eCommerce can automatically decrement inventory in Prophet21.

Development & Tools FAQs

▸ How does this integration support low-code/no-code development?
Our iPaaS solution provides visual drag-and-drop interfaces and pre-built connectors for both Prophet21 and Clarity eCommerce. This enables business users and citizen integrators to design, build, and deploy complex workflows and data mappings without extensive coding, accelerating time-to-market for new integrations and modifications.

Technical FAQs

▸ What kind of API endpoints does Clarity eCommerce offer for integration?
Clarity eCommerce offers a comprehensive suite of RESTful API endpoints covering core entities such as Orders, Products, Customers, Inventory, Payments, and Returns. It also provides webhook capabilities for event-driven integrations, allowing external systems to subscribe to critical events like `order.created` or `product.updated`.

AI & Automation FAQs

▸ How can AI enhance my Epicor Prophet21 and Clarity eCommerce integrations?
AI can significantly augment your integrations by providing capabilities like intelligent field mapping suggestions, automated anomaly detection in order data (e.g., potential fraud), predictive inventory reordering based on Clarity sales trends, and smart routing of return requests. This reduces manual effort, improves data quality, and provides proactive operational insights.

Error Management FAQs

▸ How do I handle errors and ensure data consistency in these integrations?
Robust error handling is built into the iPaaS, including automatic retries with exponential backoff for transient errors, dead-letter queues for persistent failures, and real-time alerts. Data consistency is maintained through idempotent API calls, comprehensive data validation, and transactional integrity measures, ensuring no data is lost or duplicated.

Customer Management FAQs

▸ Is it possible to integrate Clarity eCommerce with Prophet21 for a 360-degree customer view?
Absolutely. An iPaaS can synchronize customer data between Clarity eCommerce and Prophet21. This includes new customer registrations, profile updates, and crucially, order history and purchase behavior, providing sales, marketing, and accounting teams with a complete, unified customer view for personalized engagement and accurate financial records.

Performance & Scalability FAQs

▸ How can I ensure my Epicor Prophet21 and Clarity eCommerce integrations are scalable?
Design your integrations for asynchronous processing using message queues for high-volume data. Utilize batch processing for non-real-time updates, and ensure your iPaaS can scale horizontally to handle increased transaction loads. Leverage Clarity eCommerce's webhooks to avoid constant polling and reduce API overhead on both systems, making the solution inherently scalable.
Pricing

Simple, transparent pricing for Epicor Prophet21 & Clarity eCommerce + | Order & Inventory Sync.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$599 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See Epicor Prophet21 & Clarity eCommerce + | Order & Inventory Sync integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo